Help Scout

AUGUST 22, 2023

Learn what exceptional customer service is, how to deliver it at your company, and browse a list of the 8 best customer service companies. Read the full article

Exceptional Customer Service 89

Exceptional Customer Service Customer Service Article Customers 89

ShepHyken

JANUARY 7, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. It’s convenient and predictable, and customers love it. Here are my top five picks from last week.

Article 108

Article 2018 Customer Service Contact Center 108

eglobalis

OCTOBER 21, 2024

Introduction As companies mature, they face increasingly complex decisions about how to handle customer complaints and negative feedback on social media. However, this approach requires seamless coordination between public relations, social media teams, and customer service to ensure customer experience consistency.

Social Media 418

Social Media Feedback Engagement B2B 418

ShepHyken

FEBRUARY 24, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer service drives loyalty for Amazon-owned Zappos by Tabitha Cassidy. Follow on Twitter: @Hyken.

2020 83

2020 Article Customer Service Exceptional Customer Service 83

ShepHyken

OCTOBER 11, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. My Comment: Is customer service getting better?

2021 81

2021 Article Customer Service Hospitality 81

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If not, this article could shed some light on why. My Comment: We are in the digital era of customer service.

Article 14

Article 2022 Customer Service Rewards Programs 14

ShepHyken

MAY 4, 2023

This week, we feature an article by Clive Hanks from TextExpander , a communication and efficiency tool that helps individuals and companies become more productive. In today’s digital world, customer service productivity is more important than ever. What is customer service productivity?

Exceptional Customer Service 62

Exceptional Customer Service Customer Service Net Promoter Score Customer Service Representative 62

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. There is nothing wrong with that!

Article 73

Article Customer Service 2023 2024 73

eglobalis

JUNE 27, 2024

Aligning the Organization’s Culture The organization’s culture should support and promote customer-centric values. This can be achieved through training programs focused on empathy and customer service, performance metrics prioritizing customer satisfaction, and leadership modeling these priorities.

Customer Experience 369

Customer Experience Customer Centricity Net Promoter Score Government 369

ShepHyken

OCTOBER 17, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Enough Already With Customer Feedback. However, there is a more important number, and that is the future sales of the customer.

Article 14

Article 2022 Customer Service Exceptional Customer Service 14

CSM Magazine

MARCH 26, 2024

Building strong rapport with customers is crucial for any business, as it promotes loyalty and satisfaction, and can be a differentiating factor in today’s competitive market. An example of a company known for having excellent rapport with its customers is Apple.

Customer Service 116

Customer Service Exceptional Customer Service Definition Customers 116

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: Want to learn from some of the masters of customer service? 2017 Customer Service Expectations Survey by Gladly.

2017 69

2017 Article Customer Service Customer Service Training 69

CSM Magazine

OCTOBER 12, 2023

However, one often underestimated factor can be a game-changer: exceptional customer service. When people think of customer service, they typically picture helpful voices on the other end of a phone line or friendly faces at a retail store. Excellent customer service provides quick solutions with minimal delays.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Marketing Financial 52

ShepHyken

NOVEMBER 22, 2019

This week we feature an article by Robert Occanyan who shares what successful customer support teams are doing to deliver an exceptional customer experience. . Here’s an important fact that customer support teams should always remember—people are more likely to remember negative experiences over positive ones.

Blog 152

Blog Exceptional Customer Service Multi-Channel Communication 152

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?”

Customer Service 141

Customer Service Net Promoter Score Customer Service Representative NPS 141

ShepHyken

NOVEMBER 19, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The obvious way to track customer satisfaction is by asking the customer for feedback.

Article 67

Article Customer Service 2023 Magazine 67

Help Scout

FEBRUARY 25, 2022

Here are the best tips, tricks, and templates to use to improve your team’s processes for writing exceptional customer service emails. Read the full article

Customer Service 111

Customer Service Exceptional Customer Service Article Customers 111

CSM Magazine

DECEMBER 8, 2015

From full and properly stocked shelves, to offering a friendly smile, or guiding a customer to a sought after product, the way you treat your customers will determine whether they return, or move on to the competition. These guidelines work whether you are dealing with a customer for the first time or whether it is a repeat visit.

Exceptional Customer Service 45

Exceptional Customer Service Customer Service Customers Loyalty 45

CSM Magazine

MAY 19, 2023

As a peer-to-peer lending company, you want your platform to stand out from the rest, and one way to achieve this is by delivering exceptional customer service. This article explores the various ways that peer-to-peer lending companies can provide a great customer service experience.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Banking Financial 52

CSM Magazine

AUGUST 7, 2020

What separates great customer service managers from others with similar training? The best customer service managers (CSMs) are masters at multitasking. They perform administrative duties, demonstrate efficient management skills, and manage teams of customer support representatives. Customers are always first.

Exceptional Customer Service 59

Exceptional Customer Service Customer Service Management Rewards Programs 59

ShepHyken

AUGUST 7, 2020

This week we feature an article by Kritagya Pandey , a content writer at CallCenterHosting. She shares tips and tricks on how to create a Disney-like customer service experience. Delivering excellent customer service is an art. This era belongs to creating valuable and stellar experiences for the customers.

Customer Service 102

Customer Service Exceptional Customer Service Lifetime Customer Feedback 102

Customer Enthusiast

SEPTEMBER 30, 2015

One of our objectives was to identify ways to incorporate exceptional customer service into the day-to-day processes at the libraries. Doing so increases library staff visibility while enabling them to more easily spot service opportunities that might otherwise be hidden behind a 23” computer monitor. (In

Customer Service 82

Customer Service 2013 Exceptional Customer Service 2015 82

CSM Magazine

NOVEMBER 3, 2020

Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service? About the Author.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

CSM Magazine

FEBRUARY 6, 2024

AI-powered chatbots have made significant progress in customer service over the years. Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers.

Customer Service Representative 98

Customer Service Representative Customer Service 2013 Exceptional Customer Service 98

CSM Magazine

OCTOBER 25, 2023

Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. An empowered and well-trained retail staff team is key to an unparalleled shopping experience. This – in turn – is key to keeping ahead of the competition.

Exceptional Customer Service 52

Exceptional Customer Service Retail Customer Service Social Media 52

Customer Enthusiast

FEBRUARY 9, 2015

For many years, I’ve gone on record saying that the reason you and I, as customers, consistently receive predictably poor customer service is because exceptional customer service is voluntary; employees don’t have to deliver it, and most don’t. This includes both coworkers and customers.

Exceptional Customer Service 106

Exceptional Customer Service Leadership Poor Customer Service Customer Service 106

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.

Insurance 98

Insurance Customer Service Competitive Advantage Exceptional Customer Service 98

CSM Magazine

OCTOBER 18, 2022

A customer’s preference for their native language is often a deciding factor in whether or not they will do business with a company. In today’s global economy, it is more important than ever for businesses to offer customer service in multiple languages. Make deeper customer relationships.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Social Media Culture 52

ProProfs Chat

APRIL 27, 2020

No matter who your target audience is, make sure you offer the best possible customer service experience to each. This incident not only describes that your agents should mold themselves when needed but also keep in mind the customer’s sentiments while sending a reply to them. What Is Customer Service.

Customer Service 101

Customer Service Definition Social Media Customers 101

ShepHyken

JULY 29, 2016

This week on our Friends on Friday guest blog post my colleague, Ross Clurman, writes about how important it is to personalize the customer service experience. Regardless of the type of business you are in, there is always an opportunity to personalize the customer experience. Maintain an up-to-date customer database.

Blog 89

Blog Customer Service 2005 Social Media 89

ShepHyken

MAY 6, 2022

This week, we feature an article by Aamir Baloch, one of the Co-Founders at Odondo , where he obsesses over the details to deliver a strong and compelling proposition for each of his clients. Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls.

Customer Service 77

Customer Service Multi-Channel Omnichannel Exceptional Customer Service 77

CSM Magazine

DECEMBER 10, 2024

As the market becomes increasingly competitive, offering exceptional customer service has never been more crucial for cryptocurrency companies. Effective customer support helps build trust, ensure smooth transactions, and foster customer loyalty, making it a key differentiator in the crowded marketplace.

Customer Service 52

Customer Service Multi-Channel Exceptional Customer Service Document 52

InMoment XI

SEPTEMBER 12, 2023

This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies. For example, if you find that a competitor has high customer churn rates due to poor customer service, this isn’t just a point to mull over—it’s an actionable insight.

Marketing 195

Marketing Competitive Advantage Return on Investment Poor Customer Service 195

Call Experts

FEBRUARY 17, 2022

How do you improve customer service? The answer always lies in your customer experience. Great experiences lead to loyal customers who buy more from you in the future. When you take care of customers from start to finish, they will always come back and refer others to your business. Listen to your customers.

Contact Center 98

Contact Center Customer Service Social Media Call Center 98

Customers That Stick

OCTOBER 13, 2014

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Thoughts on the Customer: Fewer Choices, More Happiness. The Month in Customer Service Blogging. Read the article and let us know what you think.

Call Center 119

Call Center 2014 Exceptional Customer Service Blog 119

ShepHyken

JULY 16, 2021

This week we feature an article by Daniel Bishop, the assistant editor and marketing consultant for ReallySimpleSystems. He writes about creating a better experience for customers when they come into a store. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

E Commerce 152

E Commerce Retail Exceptional Customer Service Consulting 152

CSM Magazine

JUNE 20, 2016

The trends and challenges impacting contact centre people, processes and technology, illustrated with case studies and in-depth Interviews with customer service leaders. We have come a long way within the customer service industry since Automatic Call Distributor (ACD) technology in the 1960s.

Exceptional Customer Service 40

Exceptional Customer Service Customer Service Social Media 2016 40