Oracle

AUGUST 26, 2020

So, when it comes to empowering your service team to WFH, make sure they are armed with the right tools to get the information they need—such as a robust and updated knowledge base. Develop checklists and articles that explain how agents can answer their own questions while working remotely. Invest in automation.

Exceptional Customer Service 99

Exceptional Customer Service Customer Service Leadership Culture 99

ShepHyken

FEBRUARY 24, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer service drives loyalty for Amazon-owned Zappos by Tabitha Cassidy. Or, is it the experience?

2020 82

2020 Article Customer Service Exceptional Customer Service 82

CSM Magazine

APRIL 25, 2025

It helps in retaining existing customers while attracting new ones through positive word-of-mouth. However, many businesses struggle to maintain exceptional customer service standards without feeling overwhelmed by their clienteles demands. This commitment then drives sustainable business growth over time.

Customer Service 52

Customer Service Multi-Channel Exceptional Customer Service Customer Satisfaction 52

CSM Magazine

MARCH 28, 2025

In this article, we look at what companies learn from casinos customer services offering and the different ways they use these techniques to attract and retain users. Employees are trained to provide attentive service thats friendly and have positive interactions with customers. Read on to find out more!

2029 52

2029 Customer Service Exceptional Customer Service Hospitality 52

CSM Magazine

OCTOBER 29, 2024

Today, exceptional customer service has become a crucial factor in attracting and retaining players. In this article, we’ll explore key strategies that online casinos can implement to enhance the player experience through outstanding customer service.

Customer Service 52

Customer Service Exceptional Customer Service Social Media Customer Service Representative 52

ShepHyken

OCTOBER 11, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. My Comment: Is customer service getting better?

2021 77

2021 Article Customer Service Hospitality 77

ShepHyken

NOVEMBER 22, 2019

This week we feature an article by Robert Occanyan who shares what successful customer support teams are doing to deliver an exceptional customer experience. . Here’s an important fact that customer support teams should always remember—people are more likely to remember negative experiences over positive ones.

Blog 148

Blog Exceptional Customer Service Multi-Channel Communication 148

CSM Magazine

JANUARY 9, 2025

However, what sets one platform apart from another often boils down to customer service. In a highly competitive market, exceptional customer support becomes not just a feature but a necessity. Why Customer Service Matters in iGaming Customer service in iGaming goes beyond answering queries or resolving issues.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

Kayako

MAY 18, 2017

When customer service is like that, you don’t think about excessive effort, and endless back and forth communications. When we’re looking to get help online, we typically check their knowledge base, and find some helpful articles – that almost solve our issue. Creating moments of truth in the customer support journey.

Loyalty 89

Loyalty Customer Journey Exceptional Customer Service Lifetime Customer 89

ShepHyken

MAY 4, 2023

This week, we feature an article by Clive Hanks from TextExpander , a communication and efficiency tool that helps individuals and companies become more productive. In today’s digital world, customer service productivity is more important than ever. This can increase customer retention and loyalty, which can benefit businesses.

Exceptional Customer Service 62

Exceptional Customer Service Customer Service Net Promoter Score Customer Service Representative 62

CSM Magazine

DECEMBER 3, 2024

In today’s fast-paced world, delivering exceptional customer service requires more than just a great team. The platform’s rich ecosystem of integrations offers endless opportunities to optimize workflows and delight customers. Answer Bot: AI-Powered Instant Help In the era of AI, customers expect instant solutions.

2025 52

2025 Customer Experience Exceptional Customer Service Omnichannel 52

CSM Magazine

DECEMBER 10, 2024

As the market becomes increasingly competitive, offering exceptional customer service has never been more crucial for cryptocurrency companies. Effective customer support helps build trust, ensure smooth transactions, and foster customer loyalty, making it a key differentiator in the crowded marketplace.

Customer Service 52

Customer Service Multi-Channel Exceptional Customer Service Document 52

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. There is nothing wrong with that!

Article 70

Article Customer Service 2023 Contact Center 70

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: Want to learn from some of the masters of customer service? 2017 Customer Service Expectations Survey by Gladly.

2017 69

2017 Article Customer Service Customer Service Training 69

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services.

Engagement 143

Engagement 2009 Employee Experience Loyalty 143

CSM Magazine

FEBRUARY 12, 2025

Add new offerings based on customer needs, such as eco-friendly packing solutions. Happy customers who feel heard are more likely to recommend your services. Stronger Brand Loyalty : A satisfied customer is more likely to return for future moves.

Customer Service 52

Customer Service Transportation Exceptional Customer Service Competitive Advantage 52

CSM Magazine

OCTOBER 22, 2024

In today’s competitive environment, exceptional customer service is paramount. Personalization in corporate recognition not only boosts employee morale but also enhances the customer experience. Discover the strategies that can transform your customer service operations.

Customer Service 52

Customer Service Exceptional Customer Service Customer Service Representative Customer Service Strategies 52

ShepHyken

OCTOBER 17, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Enough Already With Customer Feedback. However, there is a more important number, and that is the future sales of the customer.

Article 14

Article 2022 Customer Service Exceptional Customer Service 14

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.

Article 14

Article 2022 Customer Service Rewards Programs 14

CSM Magazine

NOVEMBER 17, 2024

When you show that you remember and care, you create a bond that fosters loyalty and trust. Reach out to customers to provide updates on their loan status, market changes, or new services that may benefit them. Use CRM tools to remember details like their preferred communication channels, birthdays, or previous interactions.

Customer Service 52

Customer Service Exceptional Customer Service Customer Service Representative Financial 52

CSM Magazine

DECEMBER 8, 2015

From full and properly stocked shelves, to offering a friendly smile, or guiding a customer to a sought after product, the way you treat your customers will determine whether they return, or move on to the competition. These guidelines work whether you are dealing with a customer for the first time or whether it is a repeat visit.

Exceptional Customer Service 45

Exceptional Customer Service Customer Service Customers Loyalty 45

ShepHyken

MARCH 28, 2018

Loyalty can be measured and it can be monetized. The sales & marketing departments may get customers in the door. Why not have a loyalty department that will keep them coming back through the door? That’s a tweet I posted based on an article I wrote not that long ago. then #loyalty to retain converts? —

Customer Experience 64

Customer Experience 2018 Loyalty Exceptional Customer Service 64

ShepHyken

NOVEMBER 19, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The obvious way to track customer satisfaction is by asking the customer for feedback.

Article 64

Article Customer Service 2023 Magazine 64

InMoment XI

SEPTEMBER 12, 2023

This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies. When used in competitive analysis, these databases can help you understand how your competitors are succeeding in areas like customer retention and loyalty programs.

Marketing 195

Marketing Competitive Advantage Return on Investment Poor Customer Service 195

CSM Magazine

OCTOBER 30, 2024

In today’s competitive market, providing exceptional customer service over the phone is more important than ever. Telesales representatives are often the first point of contact between a company and its customers, making it crucial to leave a positive impression.

Customer Service 52

Customer Service Seminar Exceptional Customer Service Workshop 52

CSM Magazine

OCTOBER 21, 2024

The country’s combination of cost-effectiveness, a skilled workforce, and technological adoption has made it a go-to destination for companies seeking to enhance their customer support operations. This article explores how the Philippines is leading the way in customer experience innovation.

Innovation 52

Innovation Customer Experience Omnichannel Social Media 52

ShepHyken

AUGUST 30, 2019

This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value.

Blog 110

Blog Loyalty Programs Loyalty Lifetime Customer 110

Happy or Not

NOVEMBER 13, 2024

Exceptional customer service goes beyond simply addressing customer inquiries—it involves anticipating needs, personalizing customer interactions, and delighting customers at every touchpoint. It showed how personalized support and customer-centric solutions can result in happy customers who feel valued.

Customer Service 36

Customer Service Hospitality Customer Centricity Sports 36

CSM Magazine

OCTOBER 25, 2023

Key training areas include: Understanding CRM Tools : Navigating and extracting relevant customer insights and data. Feedback Collection : Using CRM to gather and act on customer feedback. Loyalty Programs : Engaging customers with rewards, exclusive offers, and personalized deals.

Exceptional Customer Service 52

Exceptional Customer Service Retail Customer Service Social Media 52

CSM Magazine

OCTOBER 18, 2022

By making sure that customer support is available in multiple languages, businesses can show their commitment to providing a positive customer experience. Increase loyalty. Excellent customer service is essential for any business looking to build customer loyalty. This is where translation comes in.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Social Media Culture 52

CSM Magazine

MARCH 10, 2025

Final word on building lasting relationships Exceptional customer service isnt just about resolving issuesits an opportunity to impress them with your level of service and build lasting loyalty on the back of it. Technology can help, but cannot replace human service.

Customer Service 52

Customer Service Multi-Channel Exceptional Customer Service Hospitality 52

Calabrio

MARCH 25, 2025

Workforce Management How to Measure, Evaluate, and Improve Call Center Agent Performance Share In today’s competitive business landscape, call center agents serve as the critical frontline, directly shaping customer perceptions and driving brand loyalty.

Call Center 52

Call Center Measurement Contact Center Metrics 52

Bill Quiseng

JANUARY 10, 2016

Each and every person in your organization has the opportunity to create a positive impression on your customers — to impact their experience and potentially convert them from a lukewarm satisfied customer to a red-hot loyal customer. 4 Steps to Provide Exceptional Customer Service.

Exceptional Customer Service 81

Exceptional Customer Service Leadership Competitive Advantage Consulting 81

SurveySparrow

JUNE 20, 2023

In today’s highly competitive business landscape, customer satisfaction , retention, and loyalty have become more important than ever. In this article, we have compiled 100 compelling statistics and metrics that demonstrate the crucial role customer satisfaction, retention, and loyalty play in the success of a business.

Customer Satisfaction 52

Customer Satisfaction Loyalty Net Promoter Score Loyalty Programs 52

CSM Magazine

MAY 3, 2021

Even if you are selling heavily discounted products, your customers will still expect value for money. So, quality control is a must in ecommerce if you want to generate customer loyalty. Customers who are pleasantly surprised by what they receive will probably come back for more. Let Customers Know You Listen.

Loyalty 52

Loyalty Loyalty Programs Exceptional Customer Service Social Media 52

ShepHyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being. This round-the-clock availability enhances customer satisfaction and loyalty.

Customer Satisfaction 62

Customer Satisfaction Customer Service Exceptional Customer Service Customers 62

CSM Magazine

MARCH 26, 2024

Building strong rapport with customers is crucial for any business, as it promotes loyalty and satisfaction, and can be a differentiating factor in today’s competitive market. An example of a company known for having excellent rapport with its customers is Apple.

Customer Service 116

Customer Service Exceptional Customer Service Definition Customers 116