Retently

MARCH 18, 2019

Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score. After all, brands with high customer retention are usually companies with high NPS score. Apparently, approximately 91% of Tesla owners said “they would buy again” from this brand. High Customer Retention and Growth.

Net Promoter Score 126

Net Promoter Score NPS Customer Retention Loyalty 126

John Paul

MARCH 25, 2019

We are responsible for generating new revenue for John Paul by signing contracts with new brands. Our offer is based on three pillars: Concierge Services, Affinity Marketing & the creation of “Money-Can’t-Buy” Experiences.

Automotive 73

Automotive Loyalty Programs 2017 Travel 73

Currency Alliance

MAY 9, 2019

when the automotive and mobility industries shifted from a driver- or owner-focused value proposition to a customer-centered one; and when micromobility started to scale up.” [i]. In my own meetings with them, they’ve shown very little interest in how the loyalty industry is transforming, or what it will look like in five years’ time.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

CSM Magazine

MARCH 13, 2024

Originally designed for tracking parts in the automotive industry, QR codes have evolved far beyond their initial purpose. They can view product demonstrations, usage instructions, or detailed material and sourcing information, enhancing transparency and trust in the brand.

Customer Service 52

Customer Service Loyalty Programs Automotive Retail 52

SuiteCX

JULY 7, 2017

Customer engagement consulting agency, Ellipsis, has joined forces with Data Republic on a new data product offering aimed at helping brands better measure customer loyalty investments. The Return on Loyalty product is based on anonymised, aggregated transaction-level data from Westpac, exchanged via Data Republic’s platform.

Loyalty 40

Loyalty Measurement Loyalty Programs Automotive 40

SuiteCX

JULY 7, 2017

Customer engagement consulting agency, Ellipsis, has joined forces with Data Republic on a new data product offering aimed at helping brands better measure customer loyalty investments. The Return on Loyalty product is based on anonymised, aggregated transaction-level data from Westpac, exchanged via Data Republic’s platform.

Loyalty 40

Loyalty Measurement Loyalty Programs Automotive 40

BirdEye

AUGUST 7, 2023

Auto repair marketing refers to the strategies and activities implemented by auto repair businesses to promote their services, attract customers, and build brand awareness. Various marketing techniques and channels are used to reach and engage potential clients who need automotive repair and maintenance services.

Sales 52

Sales Marketing Social Media Loyalty Programs 52

Zeisler Consulting

MAY 23, 2023

Last year I had a lot of interactions with my car company and other support organizations having to do with my automotive needs. This is a luxury brand. Luxury brands costing more is one thing; you’d expect as much. But unnecessarily gouging Customers is no way to treat them regardless of your Brand Promise. (Not

Automotive 72

Automotive Loyalty Programs 2022 Brands 72

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom.

Wireless 60

Wireless Loyalty Programs Automotive Consulting 60

John Paul

JULY 17, 2018

Premier worldwide leader in loyalty solutions and brand hospitality to serve Asia Pacific clients across banking, luxury, technology, automotive, FMCG and hospitality sectors. It is John Paul’s intention to reach clients from all industries to further strengthen their customers’ brand loyalty.

Leadership 40

Leadership Automotive Hospitality Travel 40

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Airlines Social Media 52

Currency Alliance

MAY 9, 2022

The shift to API-first software is the biggest business opportunity of the digital era, since it allows enterprises to serve customers in a smooth and consistent manner via multiple digital and physical channels, and allows customers to choose how they engage with a brand. . Customers interact with brands in various environments.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

SurveySensum

SEPTEMBER 7, 2023

Automotive There are two aspects when it comes to sending an NPS survey in the automotive industry – the dealer and the brand itself. Automotive Dealerships Survey Frequency: After every service appointment as it focuses on the likelihood of recommending the dealership.

NPS 52

NPS Net Promoter Score Automotive B2B 52

SurveySensum

DECEMBER 4, 2024

Banks can achieve this by providing personalized messages, loyalty programs, and regular check-ins. Know how to boost NPS in Automotive by closing the feedback loop! It offers a way to gauge customer loyalty and satisfaction, that’s all. Make them understand their importance in enhancing the bank’s customer experience.

Banking 52

Banking NPS Financial Net Promoter Score 52

Qualtrics

JUNE 26, 2020

Koç Holding incorporates more than 40 subsidiaries operating in sectors such as oil refinery, automotive production, durable goods, financial services , hospitals , retail , hotels , higher education , and more. The loyalty program provides functional and emotional benefits partnering with more than 200 leader brands.

Sports 46

Sports Hospitality Loyalty Programs E-support 46

Talkdesk

MARCH 24, 2021

With insurtech getting a head start and Amazon-like experiences setting policyholder expectations and brand loyalty, customer service can make or break carriers and brokers. . Insurers can redesign the value chain and enrich digital ecosystems by: Partnering with businesses for loyalty programs.

Insurance 53

Insurance Contact Center Multi-Channel Automotive 53

SmartKarrot

APRIL 20, 2022

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. But, implementing these programs in Business-to-Business (B2B) environments can be a little different. Let’s start with understanding what the B2B loyalty program is and how it works.

Loyalty Programs 11

Loyalty Programs B2B Loyalty Rewards Programs 11

Qualtrics

FEBRUARY 17, 2020

You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping Experience Management professionals reach new heights in customer , product , brand , and employee experience. Hear from breakthrough brands.

2020 34

2020 Government Leadership Events 34

Qualtrics

FEBRUARY 18, 2020

You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping organizations modernize their market research. Hear from breakthrough brands. Brand + Product Experience - 14:00 // Weds, March 11.

2020 29

2020 Marketing Government Leadership 29

BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. Promote content created by your followers with branded hashtags.

Social Media 98

Social Media Brands Entertainment Connections 98