Alida

APRIL 11, 2017

That’s one of the startling findings in the first annual Mobility Study , a report on changing automotive consumer preferences. The study, conducted by the automotive consulting firm Vision Mobility, also found that people in large cities were more likely to have ambivalent feelings about owning a car. Improve communication.

Automotive 113

Automotive Competitive Advantage Loyalty Consumers 113

InMoment XI

MARCH 21, 2025

Based on this insight, the team revises its sales pitch to clearly lay out whats offered in each package and what customers can expect if they sign up. Plus, the process takes a lot of time, which doesnt cut it in the world of constantly evolving customer needs. Luckily, customer insights teams can always use CI.

Insights 195

Insights Sales Interaction Metrics 195

Alida

DECEMBER 4, 2017

It allows us to make business decisions based on insight on evolving consumer preferences. Focusing on customer experience. There’s no doubt innovation is important in the automotive business. While recognizing the importance of pushing the limits of innovation, we also believe customer experience is the new battleground.

Customer Centricity 170

Customer Centricity Marketing Automotive Innovation 170

Think Customers

JUNE 10, 2022

This article first appeared in the Customer Strategist. The automotive industry has been on a roller coaster ride of profit and loss in recent years. At the start of the COVID-19 pandemic, automotive sales tumbled in 2020 before surging demand and a global chip shortage sent prices skyrocketing in 2021.

Automotive 52

Automotive Leadership Seminar Customers 52

Totango

JANUARY 2, 2024

Christina started the conversation by sharing how, for CDK – a software solutions provider that helps automotive dealerships improve customer experience – data visibility and understanding how their products deliver business outcomes for their customers continue to be the main challenges for her team. Need help getting started?

Customer Success 106

Customer Success Customer Journey Mapping Automotive Sales 106

Think Customers

JULY 29, 2022

What the company found was that refund and replacement inquiries were most common among industries such as retail, public sector, automotive, and manufacturing. And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance.

Apparel 59

Apparel Automotive Tourism Fashion 59

SurveySensum

FEBRUARY 17, 2025

Ensure no valuable customer insights are lost due to language barriers. Real-time Dashboards A high-quality text analytics tool should offer interactive dashboards that provide a comprehensive view of customer feedback in real-time. Maintain consistent sentiment tracking across global markets.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

Eptica

FEBRUARY 6, 2019

For example, automotive and oil companies need to transform to deal with the rise of electric and autonomous vehicles, while banks face competition from nimble fintech upstarts. Listening to customer insight can help deliver these changes, and ensure they deliver ROI.

2008 73

2008 White Paper 2019 Automotive 73

John Paul

OCTOBER 22, 2018

For 10 years, John Paul has been supporting large brands in the automotive sector with different tailor-made loyalty solutions and continues to develop its expertise in this area. Today, the automotive industry represents a major part of the Group’s sales, and is the second formal sector for John Paul, after banking & insurance.

Automotive 40

Automotive Transportation Travel Banking 40

Qualtrics

SEPTEMBER 4, 2020

When it comes to digital , what are the things that you could be doing now to make a real difference to your automotive business ? We gathered together thought leaders from across automotive space and beyond, to ask what the next steps in automotive digital transformation should be. Listen to your customers.

Automotive 26

Automotive Consulting Webinar Innovation 26

SuiteCX

JULY 7, 2017

Data Republic’s business model revolves around a data marketplace that allows organisations to exchange anonymised data in order to enrich their own customer insights. The pool of data is supplied by a range of organisations in the finance, retail, insurance and automotive industries including NAB, Qantas Loyalty and Westpac.

Loyalty 40

Loyalty Measurement Loyalty Programs Automotive 40

SuiteCX

JULY 7, 2017

Data Republic’s business model revolves around a data marketplace that allows organisations to exchange anonymised data in order to enrich their own customer insights. The pool of data is supplied by a range of organisations in the finance, retail, insurance and automotive industries including NAB, Qantas Loyalty and Westpac.

Loyalty 40

Loyalty Measurement Loyalty Programs Automotive 40

Forrester's Customer Insights

SEPTEMBER 29, 2021

Forrester attended the International Motor Show Germany, rebranded as IAA MOBILITY. It took place in Munich between 7-12 September 2021. The event was staged as a hybrid event. It managed to attract 400,000 ‘real’ visitors, making it one of the largest trade fairs since the pandemic started.

Automotive 49

Automotive 2021 Events Management 49

Forrester's Customer Insights

DECEMBER 5, 2018

Having worked in and with the automotive industry for around 25 years, the challenges that OEMs face given their size and structures often inhibit the business agility needed to provide lasting customer value in an age of digital disruption.

Automotive 49

Automotive Consumers Customers Brands 49

Peter Lavers

JULY 17, 2017

This has been exacerbated by high-profile scandals in several sectors, principally financial services, automotive and retail. Insight dependency and democratisation. It’s often their peers & networks that they choose to trust more than brand & marketing messages.

Customer Experience Management 72

Customer Experience Management Customer Experience Management Customer Centricity 72

BirdEye

JULY 15, 2024

This comprehensive event offers valuable insights across industries, including healthcare, dental, automotive, finance, and more. Exclusive keynote addresses: Gain inspiration and insights from industry leaders and Birdeye visionaries who will share their perspectives on the future of AI-powered local marketing.

2024 59

2024 Social Media 2023 Events 59

C Space

DECEMBER 3, 2021

Michael Müller, Director Global Brand Strategy, Customer Insights, Audi. We are in the middle of the largest transformation in the automotive industry with electric mobility, digitalization and autonomous driving changing the landscape. As mentioned, we are in the middle of the largest transformation of the automotive industry.

Automotive 52

Automotive 2025 Brands Innovation 52

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What’s more, nowadays more than 65% of companies compete solely on the basis of how well they manage customer experience itself. ViiBE Blog. Natalia Barszcz.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

CSM Magazine

SEPTEMBER 24, 2019

Given these results, it is unsurprising that just 3% of consumers ranked insurance as the sector they trusted most, putting it joint last of 15, alongside airlines, the automotive industry, technology and telecoms. First, they need to embrace processes, technology and knowledge to help them deliver the service that customers expect.

Insurance 45

Insurance Customer Service Multi-Channel Fashion 45

Forrester's Customer Insights

OCTOBER 17, 2018

Volkswagen’s recent announcement to build its automotive cloud platform on Microsoft Azure is yet another example of the types of tech-driven innovation efforts transportation leaders are taking to position themselves as customer experience leaders.

Transportation 37

Transportation Innovation Automotive Customer Experience 37

Think Customers

NOVEMBER 4, 2019

Power and LMC Automotive. percent decline in global auto sales in 2019 and the Center of Automotive Management in Germany noted in a report that “the ‘fat years’ in the automotive industry are over for now…technological, economic, and political changes are now announcing difficult times for the industry.” Turbulent times U.S.

Automotive 40

Automotive Chief Customer Officer Transportation 2001 40

BirdEye

SEPTEMBER 20, 2023

Competitor insights 4. Customer insights 5. Customer experience 6. Respond to customers 7. Track strategies, products, and customer information throughout the industry. Customer insights Customer insight using AI is something that Birdeye excels at. Want a quick answer?

Marketing 64

Marketing Advertising Social Media E-support 64

Qualtrics

NOVEMBER 18, 2020

Volkswagen Australia is obsessed about making life easier for customers, so it is no surprise customer insights are at the heart of every action Volkswagen takes. By using customer insights to move the business forward, Volkswagen is achieving incredible results - made even more impressive when set in the context of 2020.

Management 32

Management Automotive 2020 2021 32

BirdEye

NOVEMBER 8, 2023

For companies seeking strategic insights and industry analysis, being listed or cited positively by Forrester can boost their reputation. Automotive review sites in your industry you can’t ignore If you run a car business, getting listed in the top car review sites is a must. Here are those: 9.

Travel 59

Travel Hotels Social Media Advertising 59

BirdEye

AUGUST 6, 2024

Here’s a breakdown of Chatmeter’s key capabilities: Analytics & Insights: Provides data analysis across digital channels, offering real-time performance metrics and insights. Reputation management : Offers real-time customer insights. Analytics & insights In-depth customer insights and benchmarking.

Multi-Channel 59

Multi-Channel Management Social Media Healthcare 59

Lumoa

DECEMBER 19, 2023

As a result, Ford continues to deliver an improved driving experience to its customers while staying ahead in the automotive industry. They manage an extensive dataset comprising hundreds of thousands of daily customer requests and a knowledge repository containing answers to potential customer inquiries.

Social Media 78

Social Media Banking Feedback Automotive 78

BirdEye

AUGUST 12, 2024

Service-based industries such as healthcare, automotive, real estate, and hospitality. Businesses aiming to enhance their online presence and expand their customer base. Companies prioritizing customer experience across multiple digital channels. Yext offers cumbersome, manual AI integrations.

Social Media 59

Social Media Multi-Channel Automotive Demo 59

Forrester's Customer Insights

JULY 21, 2020

Yes, in the automotive industry: the industry […]. But how can companies move away from that practice if they’re already doing it? Jason Bradshaw and Andrew Sherwood-Jones from Volkswagen Group Australia (VGA) did it, and they shared their story with me (paywall).

Automotive 37

Automotive Customer Experience Metrics Customers 37

SurveySparrow

FEBRUARY 18, 2024

5 Pricing The Standard Plan is priced at $299/month The Professional Plan at $399/month Integration Here are some of the CRM integrations: Salesforce Solution Reach Ynot Brightwheel Suitable For industries such as Retail, Automotive, Real Estate, Legal If you wish to go a bit further and explore, check out this list of Birdeye Alternatives.

2024 52

2024 Multi-Channel E Commerce Tourism 52

SurveySensum

JULY 12, 2024

Here’s a detailed comparison to help you choose the perfect tool for procuring valuable customer insights. The survey tool is popular in industries like B2B, NBFC, automotive, retail, SaaS, etc. SurveySensum is more than just an NPS tool.

NPS 52

NPS 2024 Multi-Channel Demo 52

SurveySensum

JULY 15, 2022

Best used by the automotive, insurance, and BFSI industry, SurveySensum meets all the business requirements you have around customer feedback better than most of the Google Form alternatives. It helps you create compelling surveys and forms to collect customer insights. 1 SurveySensum.

2022 52

2022 E-support Automotive NPS 52

SurveySensum

AUGUST 3, 2023

They guide you on how to leverage the gathered insights to improve your customer experience journey. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. Best Features: Utilize feedback forms and buttons to gather customer insights directly on your website or app.

B2B 52

B2B Feedback NPS Demo 52

Currency Alliance

MAY 9, 2019

when the automotive and mobility industries shifted from a driver- or owner-focused value proposition to a customer-centered one; and when micromobility started to scale up.” [i]. Independent of market positioning, unique customer insight will become the primary competitive advantage.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

SurveySensum

OCTOBER 9, 2023

SurveySensum boasts a proven track record in a range of industries, from automotive and healthcare to fintech, telecommunications, and insurance. What sets them apart is their outstanding customer support, guaranteeing a rapid 2-hour response time. Best Features It makes surveys feel like a conversation.

2023 52

2023 Multi-Channel Demo Feedback 52

Currency Alliance

MAY 9, 2022

If partners share the benefits from effectively servicing clients, they will also be motivated to share customer insight to keep customers from defecting to competitive marketplaces or ecosystems. We would also suggest that the data that leads to conversion is the most valuable asset in the ecosystem. Standardization.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Qualtrics

NOVEMBER 12, 2020

Erica Todd is a Customer Insights and Research Manager at CommSec. Prior to her current role, she worked at market research agencies in Australia and the US, gaining experience on projects across a variety of industries, including automotive, FMCG, insurance, fashion, energy, childcare, and electronics. Hear the full interview.

Financial 26

Financial Insights Customers Automotive 26

SmartKarrot

AUGUST 12, 2021

Also, AI-infused procedures will make customer experience interaction smoother and streamlined. AI-enabled analytics for vital customer insights. You can offer an optimal CX when you remember your customers and treat them with dedication, respect, and attention throughout their journey.

Customer Experience 11

Customer Experience Automotive E Commerce E-support 11