Top 5 Customer Service & CX Articles for Week of April 1, 2024
ShepHyken
MARCH 31, 2024
According to the authors, “While the private sector has found that keeping customers at the center of their operations improves their overall performance, similar realization is taking root in governments.” My Comment: What is customer science? Why stagnate when you can innovate? Connect with Shep on LinkedIn.
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