BirdEye

DECEMBER 30, 2022

As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. Table of contents When is the best time to post on social media in general? Try A/B testing.

Social Media 98

Social Media B2C Healthcare B2B 98

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

Social Media 98

Social Media Brands Entertainment Connections 98

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Annie has been specializing in the field of Customer Experience Management for over ten years, but has dabbled in lots of different parts of business. She has spoken at several conferences over the years on B2B and B2C social strategies and online reputation management.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

BirdEye

DECEMBER 14, 2022

Social media has completely changed the way businesses can grow. If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Social media content categories. Written posts 3. Video stories 5.

Social Media 98

Social Media Entertainment Webinar White Paper 98

ClearAction

JANUARY 14, 2015

State of Business-to-Business Customer Experience Management. How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? Trendy Customer Experience Management. Need for a Customer Experience Management Strategy Model.

Customer Experience Management 97

Customer Experience Management Customer Experience Management B2B 97

InMoment XI

OCTOBER 9, 2024

Categorizing and analyzing feedback is a great way to identify aspects of your operations that are creating pain points for customers. It enables you to manage dissatisfied customers. Collecting feedback is the first step to successful customer experience management. How to Collect Feedback from Clients?

Feedback 195

Feedback Social Media B2C 2024 195

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. The situation when B2B CX was very distant from B2C CX has been rapidly changing.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

ShepHyken

JULY 13, 2018

This week we feature an article by Christa Heibel about how investing in a personalized customer experience can create life-long customers in the B2B space. – Shep Hyken. If you’ve been habituated to think that the customer experience (CX) is strictly for B2C (business serving customers) verticals, you’re not alone.

B2C 15

B2C Blog Customer Experience B2B 15

BirdEye

NOVEMBER 30, 2022

Content is the most powerful tool that you can use to grow your brand on social media. It can mean the difference between a few followers and an undeniable presence on Facebook, Twitter, and every other major social platform. Pick the best social media platforms for your goals 4. with your goals 2.

Social Media 52

Social Media B2C B2B Measurement 52

ClearAction

MAY 28, 2015

Brands with the best customer experience or service like Zappos, REI, Trader Joes, Nordstrom, Ritz Carlton, Adobe, Boeing, and American Express — they pay attention to their customers first and themselves second. Whether it’s B2C or B2B it makes no difference, the focus is on the customer, and that’s what matters.

Customer Experience 110

Customer Experience Social Media 2008 Customer Experience Management 110

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. The situation when B2B CX was very distant from B2C CX has been rapidly changing.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

BirdEye

JANUARY 13, 2023

Engagement is the measurement of success on every social media platform. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. We’ll also give you some best posting practices to keep your brand’s engagement rates high on any social media platform.

Social Media 52

Social Media Engagement Events B2C 52

BirdEye

MAY 3, 2023

Importance of marketing channels for a business B2B vs B2C marketing channels Top marketing channels for your business Frequently asked questions about marketing channels Conclusion Understanding marketing channels (what is it?) It is important to know the distinctions between B2B and B2C marketing channels to create effective strategies.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

BirdEye

FEBRUARY 27, 2025

Restaurant lead generation is the process of attracting and converting potential customers into qualified leads for your restaurant business. These leads can come from multiple channels, such as online listings , social media, or digital marketing. For example: Catering for corporate events.

Social Media 52

Social Media Multi-Channel Demo Events 52

BirdEye

FEBRUARY 27, 2025

Restaurant lead generation is the process of attracting and converting potential customers into qualified leads for your restaurant business. These leads can come from multiple channels, such as online listings , social media, or digital marketing. For example: Catering for corporate events.

Social Media 52

Social Media Multi-Channel Demo Events 52

BirdEye

MAY 15, 2023

Social selling is the process of cultivating relationships with prospective customers using social media. It can generate leads, cultivate relationships, increase trust, and boost your brand long before customers connect with you. Why do you need to invest in social selling? It is a long-term strategy.

Social Media 97

Social Media B2B Multi-Channel Sales 97

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Here’s a guide on choosing the right reputation management company for your business in 2023, featuring a list of the top 7 reputation management companies.

Management 111

Management Social Media Multi-Channel Automotive 111

BirdEye

AUGUST 3, 2022

Types of direct marketing Social Media Marketing Email Marketing Text message Marketing Messenger Marketing Direct marketing in action What are the benefits of direct marketing? The most common types include: Social Media Marketing. Advertising on social media is a great way to engage with potential customers.

Connections 98

Connections Marketing Social Media Advertising 98

Bob Hayes

FEBRUARY 2, 2015

Customer Experience Leaders Outperform Customer Experience Laggards. In this post, I study what loyalty-leading companies do differently than loyalty-lagging companies in their customer experience management (CEM) efforts. Customer satisfaction is important for business success. cxpsurvey ).

Loyalty 88

Loyalty CEM Customer Experience Social Media 88

BirdEye

SEPTEMBER 10, 2024

We’ll also explore the differences between B2B and B2C funnels, the role of social media, and how to avoid common pitfalls. It’s crucial for guiding potential customers through awareness, consideration, and decision stages, eventually leading to purchase and advocacy.

Marketing 59

Marketing Social Media B2C B2B 59

Customer Guru

AUGUST 8, 2018

Adam is a globally recognized expert on customer experience. He is the co-founder and director of Genroe, a consultancy that specializes in Net Promoter®, customer feedback management, data analysis, and customer experience management. Adam Toporek Follow @adamtoporek. Jack MacKey Follow @jmackey5000.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

BirdEye

MAY 10, 2023

When you’re looking to grow your business, a marketing strategy will enable you to reach potential customers and effectively promote your products or services. Create SEO optimized blog articles, social media posts, infographics, and videos. To generate positive reviews , you must first provide high-quality customer experiences.

Marketing 98

Marketing Social Media Advertising Reference 98

CX University

SEPTEMBER 10, 2021

Across industries in B2B and B2C, CX is the new battlefield for companies, where customers are won, lost and held onto. Role models of B2C CX like Ritz-Carlton are plentiful, but when it comes to naming CX stars in B2B, examples are rare. So what does CX have to do with the rough and ready world of transportation and logistics?

Transportation 94

Transportation Net Promoter Score B2C B2B 94

BirdEye

NOVEMBER 7, 2023

Challenges of using text abbreviations and how to avoid them FAQs on using text abbreviations Reach out to your customers with Birdeye Messaging What are text abbreviations? Example: Customer: “When will my order arrive?” But have you ever wondered what led to the birth of these texting acronyms?

Social Media 116

Social Media Communication ROI Sales 116

SurveySparrow

MARCH 21, 2023

You can only “sweeten the deal” for your customers by offering a superior B2B experience. When you focus on customer experience with a tenacious sense of purpose, you will keep attracting new customers while retaining your existing ones. B2C issues don’t have too many elements and can be quickly solved. #3.

B2B 52

B2B Customer Experience B2C Social Media 52

Bill Quiseng

MAY 10, 2023

ENRICH the experiences and, ultimately, the lives of every customer. And when you CARE, each customer is WOWED and happy, intent on returning again and again, raving to others on social media. CUSTOMERS COMPLAIN Take the perspective that customers complain because they want to help your business.

Customer Service 78

Customer Service Social Media Loyalty Customers 78

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. The situation when B2B CX was very distant from B2C CX has been rapidly changing.

Definition 60

Definition Net Promoter Score Customer Experience CEM 60

Bob Hayes

AUGUST 15, 2016

Customer Experience Leaders Outperform Customer Experience Laggards. Adoption of customer experience (CX) best practices plays a significant role in the success of any company. In this post, I present specific customer experience management (CEM) business practices that are linked to high customer loyalty.

Loyalty 64

Loyalty CEM Customer Experience Social Media 64

Strativity

APRIL 10, 2018

Steven has a career in customer experience, most recently serving as Director of Customer Experience at ttec Digital. He was Director of Customer Experience at Ericsson and spent 8 years as Head of Consulting and Research at Beyond Philosophy. Sue: What are the global trends for customer experience?

Culture 65

Culture Automotive B2C Social Media 65

BirdEye

MAY 13, 2024

For instance, sentiment analysis helps you gauge how a specific customer base feels about your business. Audience insights tools allow you to analyze customer reviews, social media mentions, surveys, and other feedback channels to gauge the prevailing sentiment. Let’s explore these tools in detail.

Insights 64

Insights Social Media 2024 Multi-Channel 64

Thematic

JUNE 13, 2023

The most popular ones include: Surveys Customer interviews Social media Online reviews The goal of collecting VoC is to understand your customers’ needs. Then, use this information to improve your products and customer service experience. B2C and B2B businesses can both use VoC programs.

Voice of Customer 62

Voice of Customer Net Promoter Score Customer Experience Social Media 62

ClearAction

AUGUST 21, 2016

Brands with the best customer experience or service like Zappos, REI, Trader Joes, Nordstrom, Ritz Carlton, Adobe, Boeing, and American Express — they pay attention to their customers first and themselves second. Whether it’s B2C or B2B it makes no difference, the focus is on the customer, and that’s what matters.

Brands 54

Brands Customer Experience Social Media 2008 54

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

2020 132

2020 Customer Experience Magazine Consulting 132

SurveySensum

DECEMBER 18, 2024

Source: Retently 2024 NPS Benchmarks for B2B & B2C Analyze and benchmark your NPS with SurveySensums NPS experts and stay ahead of the competition! Compare Scores By Channels NPS surveys are sent through diverse channels like email, social media, mobile apps, SMS, and so on. What is a Good Net Promoter Score?

Net Promoter Score 52

Net Promoter Score NPS Insurance Metrics 52

Natalie Petouhof

OCTOBER 7, 2015

Who should lead the entire customer experience? With the shift to digital marketing, electronic commerce, social media and mobile interactions, brings a massive transformation to how brands and organizations engage prospects and customers.

Customer Experience 61

Customer Experience Marketing Leadership B2C 61