InMoment XI

MAY 18, 2022

In subsequent blogs, I will talk about some of the questions we ask during interviews, challenges you may face in your conversations (and how to overcome them), interview do’s and don’ts, how to build your “interview team,” and what sorts of insights you should specifically try to gain from interviews.

B2B 370

B2B Roadmap Sales Demo 370

InMoment XI

DECEMBER 21, 2021

Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. Claus) gets much of the credit for spreading Yule joy; but, isn’t it really the elves who are most responsible? Several years ago, business consultant Matthew T.

Customer Experience 397

Customer Experience Loyalty Advertising Leadership 397

GetFeedback

APRIL 18, 2019

For example, your landing page, navigation bar as well as product pages and blog posts should come off as friendly and inviting. For example, if a customer wants to contact a support agent while reading one of your blog posts, they should be able to do so in two clicks or less. Feel free to contact Leona on Facebook and Twitter.

Customer Experience 274

Customer Experience Omnichannel Customer Centricity Feedback 274

InMoment XI

NOVEMBER 16, 2021

In this blog, I’m going to focus on one question that continues to come up in conversations with CX practitioners and data analysts and my answer may surprise you. If you fear response bias, you should do a response bias study, but that’s a topic for another blog post. How Do I Increase Survey Response Rates?

Automotive 370

Automotive Hotels Social Media Events 370

GetFeedback

JANUARY 28, 2020

Given that video consumption is half as much time to consume than written text, 82% of people would prefer to watch a live video than to read a blog post. Stories can help you share useful tips and tutorials for people who feel like throwing out when it comes to reading long-form blog posts. Facebook live video.

Social Media 322

Social Media Customer Retention Customers Article 322

Customer Bliss

DECEMBER 16, 2020

Be sure to check out previous blog posts in which I share more advice from other C-Suite leaders about how to navigate these uncertain times. The beginning and the end of an exchange is where you can find your big opportunities. How do you end a chat? What does your packing slip in a delivery look like? leadershipinnovation Click To Tweet.

Leadership 305

Leadership Customer Experience 2020 Customers 305

Customer Bliss

AUGUST 18, 2020

Read this blog post ». Read this blog post ». Read this blog post ». They take the time to make the interview go beyond questions on just aptitude and skill; they get to know the human behind the resumé. Hire People Who Care & Enable Them to Apologize. Who you hire and how you enable them to apologize means everything.

Customer Service 252

Customer Service Blog Customers Interaction 252

InMoment XI

DECEMBER 7, 2022

In our recent blog , we discussed how you can improve your customer experience (CX) strategy in five simple steps. Customer experience often relates to the long-term relationship between customers and the companies they do business with.

Customer Experience 370

Customer Experience Call Center Touchpoint Measurement 370

GetFeedback

NOVEMBER 25, 2019

The post Customer Satisfaction Score (CSAT) Industry Benchmarks appeared first on GetFeedback Blog. Learn how GetFeedback can help you exceed customers’ expectations— start your free trial today.

Customer Satisfaction 293

Customer Satisfaction Apparel Insurance Wireless 293

GetFeedback

JUNE 22, 2019

She’s a blogging sensei—you’ll often find her writing case studies, help documentation, and articles about customer support for Supported Content. The post Ask NPS Questions Using a Storytelling Approach appeared first on GetFeedback Blog. Catherine Heath is a content writer and community builder for creative and ethical companies.

NPS 304

NPS Net Promoter Score Feedback Brands 304

GetFeedback

AUGUST 30, 2019

For example, you could run a survey to your email list or website visitors to: Identify what topics customers want to see covered on the brand’s blog. The post How to Use Surveys to Land More Business Leads appeared first on GetFeedback Blog. A quiz, or in our case a survey, can also be used for market research.

E Commerce 276

E Commerce Entertainment Customer Satisfaction Social Media 276

GetFeedback

APRIL 22, 2019

appeared first on GetFeedback Blog. It’s a powerful CX metric, helping you measure short-term satisfaction so you can make real-time changes to each interaction. . The post Are Customer Satisfaction Score (CSAT) Surveys Still Relevant?

Customer Satisfaction 323

Customer Satisfaction Net Promoter Score NPS Effort Score 323

eglobalis

NOVEMBER 5, 2024

This book is more than just a resource; it is an invitation to rethink, reshape, and ultimately transform the way we approach leadership, customer experience, and innovation. For anyone passionate about growth and resilience in the face of change, Brian Solis ’s work is essential reading.

Leadership 411

Leadership Innovation Books Social Media 411

Alida

NOVEMBER 23, 2021

Nowadays, more and more people are capturing and sharing their everyday lives through a combination of pictures, short videos, and even full-length vlogs (video blogs). Not to mention the increased usage of Zoom during the pandemic.

Blog 246

Blog Brands Consumers Insights 246

InMoment XI

JULY 18, 2022

In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews are to growing your business (and how your customer experience plays a pivotal role in making sure your reviews are positive). .

Feedback 369

Feedback Culture Customers Customer Experience 369

GetFeedback

JULY 19, 2019

If you’ve ever written something—a book, a presentation, even a blog post—think of VoC data the way you would think of the writing process. The post How to Prove the ROI of Your Voice of the Customer (VoC) Program appeared first on GetFeedback Blog. But, remember this: the goal isn’t to measure everything. The same is true with data.

ROI 309

ROI Touchpoint Hotels Customer Journey 309

Customer Bliss

NOVEMBER 18, 2020

He also has written more than 700 columns for many business journals, magazines, and top blogs. Global Gurus ranked him in 2020 for the sixth straight year in a row in the top three keynote speakers in the world on customer service.

Magazine 288

Magazine Metrics Customer Centricity Books 288

Customer Bliss

JANUARY 11, 2019

Here, I’ve compiled these resources for your convenience along with a link to its supporting blog post. I’ve been sharing business lessons to help you “ make mom proud ” from my book, and along the way, we’ve created some companion downloadable resources for you as extra takeaways.

Download 268

Download Books Blog Customers 268

GetFeedback

NOVEMBER 20, 2019

Post a link to a survey on social sites and blogs. Simply posting a link to a survey in a blog post, Facebook status, a Tweet, an Instagram post, or whatever other methods of sharing on any social media platform will increase its visibility and guarantee that a bunch of people will take that survey.

Social Media 284

Social Media Feedback Customers Customer Centricity 284

GetFeedback

JUNE 12, 2019

The post Customer Experience vs. User Experience vs. User Interface appeared first on GetFeedback Blog. Learn how GetFeedback can help you exceed customers’ expectations— start your free trial today.

User Experience 329

User Experience Customer Experience Reference Interaction 329

eglobalis

DECEMBER 17, 2024

Content creation (blogs, whitepapers, videos) that resonates with segmented audiences. For example, a European telecom company implemented a generative AI system to analyse call scripts, identify coaching gaps , and improve seller performance, resulting in a 20-30% boost in customer satisfaction.

2025 284

2025 Net Promoter Score B2B Multi-Channel 284

GetFeedback

MAY 8, 2019

The post New Research: Customer Service Trends and Best Practices appeared first on GetFeedback Blog. If you want to improve customer service at your organization, GetFeedback has a suite of tools to help you listen and act on insights from your customers. Get started with a free trial today. .

Customer Service 268

Customer Service Metrics Healthcare Government 268

InMoment XI

FEBRUARY 16, 2024

In this blog post, we delve into the first pillar – Strongest Signals – and explore how InMoment’s Integrated CX leverages AI and expert services to collect and connect experience data from every touchpoint in the multi-channel customer journey, forming the foundation of a holistic understanding of customer experiences.

Multi-Channel 195

Multi-Channel Touchpoint Social Media Customer Voice 195

Customer Bliss

SEPTEMBER 18, 2018

Follow me on LinkedIn or subscribe to the blog below. Give them a spotlight; invite them to co-lead the work with you. I guarantee this will start shifting people to wanting to be a part of the work! Want to see more videos from me?

Engagement 334

Engagement Chief Customer Officer Financial Blog 334

InMoment XI

OCTOBER 17, 2023

In this blog, we’ve gathered a few of the top tips from our experts to help guide your refresh efforts. You’ll find them all below!

Customer Experience 370

Customer Experience Net Promoter Score ROI Customers 370

CX Accelerator

MARCH 14, 2019

Special Thanks To: Kaye Chapman Justin Robbins Nick Glimsdahl Rick Joslin Schulbert Koleka Sallie Drier Matt Salvetti KC Duggan Jonna Tuukkanen Jenny Dempsey Sue Duris Delanie Robertson Dennis Wakabayashi Melissa Lashyn Drew Smith Hope Edlebeck Jim Bass Jonathon McKay Miles Baltrusaitis Matt Beckwith Aprill Allen Adam Ward Tami Titheridge Trista Kempa (..)

Customer Experience 369

Customer Experience ROI 2019 Customers 369

CloudCherry

MARCH 8, 2019

She blogs at CX-Journey, where she shares her passion for helping companies understand the importance of the employee experience and its role in delivering an exceptional customer experience, as well as transform their cultures to ensure the customer is at the center of all conversations.

Chief Customer Officer 285

Chief Customer Officer 2006 Customer Experience Professionals Consulting 285

InMoment XI

MARCH 20, 2024

In this blog we break down the key components which remain the driving force behind their banking revolution! They envisioned a landscape where exceptional customer service, inviting environments, and a commitment to personal connections prevailed over the conventional transactional approach.

Customer Centricity 195

Customer Centricity Net Promoter Score Banking 2010 195

GetFeedback

AUGUST 14, 2019

For example, content and education-based businesses are using CSATs to understand the value of an ebook or a blog post by administering a survey after a user has consumed information. The post What to Do if You Have a Poor CSAT Score appeared first on GetFeedback Blog. On a scale of 1–5, how helpful was this article?

Download 268

Download Customer Satisfaction Measurement 2018 268

GetFeedback

APRIL 16, 2019

The post 7 Important Questions to Ask Customers for a Better Customer Experience appeared first on GetFeedback Blog. She asks the questions on this list at least once per week and encourages others to do the same.

Customer Experience 262

Customer Experience Return on Investment Poor Customer Service Metrics 262

InMoment XI

AUGUST 15, 2022

If you’re a regular on the InMoment Blog, you’ll be familiar with our phrase, “design with the end in mind.” On the other end of the spectrum, it’s extremely disruptive to a customer when a product’s online and in-store price tags differ. Customers have come to expect seamless experiences—it’s key for brands to deliver on that expectation.

Retail 397

Retail Customer Experience E Commerce Airlines 397

GetFeedback

DECEMBER 26, 2018

The post How to Measure Customer Satisfaction With CSAT appeared first on GetFeedback Blog. You can then determine the success of the initiative based on how it impacts customer experience. Learn about all of the different metrics to measure customer satisfaction.

Customer Satisfaction 286

Customer Satisfaction Measurement Net Promoter Score Feedback 286

GetFeedback

NOVEMBER 7, 2019

The post 5 Ways to Win in the Visual Economy appeared first on GetFeedback Blog. She’s also been a speaker on the topic of digital transformation and a contributor to AdAge. You can contact her at hmurdock@threekit.com.

Social Media 249

Social Media Competitive Advantage 2016 2018 249

CX Accelerator

OCTOBER 26, 2019

Back To CX Accelerator Blog He is an avid learner, and is constantly giving back to the CX and Customer Service community through his writings. You can see his work featured on Customer Think , Customer Service Life , and now CX Accelerator!

Contact Center 303

Contact Center Reference Financial Technology 303

CX Accelerator

OCTOBER 7, 2019

Back To CX Accelerator Blog Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter.

Customer Experience 261

Customer Experience Contact Center Return on Investment Employee Experience 261

eglobalis

JANUARY 20, 2025

The article was originally posted on Eglobalis.com/blog. You can find it here: Introduction B2B loyalty conjointly with adoption are the cornerstone of sustainable growth in an increasingly competitive global market.

B2B 335

B2B Loyalty Workshop Loyalty Programs 335

CX Accelerator

NOVEMBER 7, 2023

Back To Blog Home He is a proven visionary leader, seasoned manager, and lifelong learner experienced in building both customer service teams and customer experience programs. Jeremy is capable of creating a customer service operation from scratch.and technically savvy enough to scale it with a rapidly growing business.

Customer Centricity 316

Customer Centricity Airlines Net Promoter Score Books 316