Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. Emotion Drives Engagement : Personalized, emotion-led messaging (e.g.,

2025 69

2025 Customer Engagement Engagement E Commerce 69

eglobalis

MARCH 13, 2025

Engage Cross-Functional Teams : Involve leaders from various departments to ensure organization-wide support and integration of CX initiatives. Emphasize Employee Engagement : Highlight how improved CX can lead to higher employee satisfaction and productivity, creating a positive feedback loop.

Leadership 238

Leadership B2B B2C Net Promoter Score 238

InMoment XI

FEBRUARY 2, 2024

Social media facilitates real-time interaction, serves as a valuable source of customer feedback and insights, shapes your brand reputation and visibility, and can even function as a platform for market research. It helps the world’s top brands and enterprise organizations manage their social media efforts in one place.

Social Media 221

Social Media Brands Management 2008 221

InMoment XI

JULY 26, 2024

Brand reputation has become increasingly important in the digital age, one bad review or negative comment can spread like wildfire, potentially tarnishing your brand’s image. Brand Image: Managing negative feedback and highlighting positive experiences helps to build a favorable brand image.

Brands 195

Brands Management Social Media E Commerce 195

CX Accelerator

DECEMBER 22, 2022

I'm thrilled to announce our brand new team of Executive Advisors for CX Accelerator! Chief Engagement Advisor: Jeremy Watkin. The Chief Engagement Officer is focused on generating value for the current members of CX Accelerator. Back To CX Accelerator Blog. Chief Learning Advisor: Jenny Dempsey.

Brands 36

Brands 2023 Leadership Events 36

InMoment XI

SEPTEMBER 14, 2023

This article delves deep into the critical role that reputation management plays in determining a brand’s success. We’ll explore how effectively managing public perception can significantly impact your brand’s credibility, consumer trust, and financial outcomes.

Brands 195

Brands Management Social Media Feedback 195

InMoment XI

JANUARY 9, 2024

Great customer experiences help your brand achieve differentiation. When customers are satisfied and engaged, they are more likely to make repeat purchases, upgrade services, enter into partnerships with your company, and explore additional offerings over time. Great customer experiences improve brand reputation.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

GetFeedback

JANUARY 28, 2020

It’s no doubt that you are using social media to engage with your customers. Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers. Social media releases new features and technologies that allow marketers to engage and retain customers easily.

Social Media 322

Social Media Customer Retention Customers Article 322

GetFeedback

FEBRUARY 15, 2019

A customer who has a positive experience with a company is more likely to remain loyal to that brand, even going as far as to advocate for it online or offline. Customer experience strategies will result in nothing without engaged and invested employees. In her free time, you’ll find her writing for her blog. Not exactly.

Customer Experience 322

Customer Experience Net Promoter Score Social Media Feedback 322

SurveySensum

NOVEMBER 1, 2024

Loyalty is a brand.” — Shep Hyken. Brands that excel in cultivating loyalty experience 2.5X Well, brand loyalty goes beyond simple recognition of your products; it’s about the profound trust and emotional connection customers have with your brand. What is Brand Loyalty? Why Brand Loyalty Matters?

Loyalty 52

Loyalty Customer Relationships Brands Sales 52

BlueOcean

APRIL 1, 2025

You’re no longer creating an engaging toolyou’re creating a total dissatisfier. Brand Voice Consistency Beyond giving correct answers, your AI must speak in your brand’s authentic voice. We may want to define certain key phrases that are very brand-specific when discussing particular topics.

Customers 156

Customers Effort Score Airlines Customer Journey 156

InMoment XI

NOVEMBER 16, 2021

In this blog, I’m going to focus on one question that continues to come up in conversations with CX practitioners and data analysts and my answer may surprise you. If you fear response bias, you should do a response bias study, but that’s a topic for another blog post. Is the Subject Line of the Email Engaging to the Customer?

Automotive 370

Automotive Hotels Social Media Events 370

GetFeedback

JUNE 22, 2019

73% of customers want brands to make the shopping experience more personal. The reason that this technique is so effective is when you cut the fluff, the rest becomes far more engaging. Create short, engaging surveys that don’t take up too much of your customers’ valuable time. Personal experiences drive loyalty.

NPS 304

NPS Net Promoter Score Feedback Brands 304

BirdEye

MARCH 27, 2025

Your Instagram username is more than just a handleits your brands digital first impression. Before a potential customer clicks “Follow” or engages with your content, your username sets the stage for how they perceive your business. Looking for Instagram username ideas? Table of contents What is an Instagram username?

Brands 52

Brands Social Media Automotive Healthcare 52

GetFeedback

JUNE 12, 2019

The short answer: Customer experience (CX) is a term used to define all interactions that a customer has with your brand. I want to emphasize that the term customer experience encompasses all interactions, across all touchpoints of a customer’s journey and relationship with your brand. Let’s get started.

User Experience 329

User Experience Customer Experience Reference Customers 329

BirdEye

FEBRUARY 4, 2025

But here’s the catch: Reputation management isnt just about tracking online reviewsits about taking control of your brands online reputation across digital channels. Bottom line up front Your brand's online reputation is a business asset. Bottom line up front Your brand's online reputation is a business asset.

Brands 52

Brands Management Multi-Channel Social Media 52

CX Accelerator

JUNE 8, 2020

The response was so good that it begged to be a blog post. Engage team members, showing them the critical role they play in helping to improve the customer experience. When frontline employees navigate difficult customer issues, their engagement will increase when they see leadership addressing some of the problems they share.

Social Media 345

Social Media Contact Center Call Recording Voice of Customer 345

InMoment XI

JULY 18, 2022

In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews are to growing your business (and how your customer experience plays a pivotal role in making sure your reviews are positive). . How Five Different Departments Can Leverage Customer Feedback in Food Services Brands.

Feedback 369

Feedback Culture Customers Customer Experience 369

GetFeedback

AUGUST 14, 2019

Preferences for how they interact with your brand today will certainly shift in the future. Engage employees. Your ongoing customer experience transformation work will not be successful if you have not properly engaged employees in it. She has worked with both B2B and B2C brands in a multitude of industries.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

GetFeedback

JULY 24, 2018

In this age of hyperconnectivity , brands can engage their customers in more ways than ever, yet they’re failing to meet their needs. Some say customer experience is the perception customers have of a brand based on their interactions. Every brand may be different, but customers generally want and expect the same things.

Customer Experience 277

Customer Experience Touchpoint Customer Journey Mapping Definition 277

Beyond Philosophy

MAY 11, 2023

In the past five years, we have talked about the Cleveland Browns, a struggling team in the NFL, several times but we haven’t discussed customer engagement once. So, to remedy that, today we will focus on what customer engagement is and what you can do to promote more of it in your experiences. This first one is from HubSpot.

Customer Engagement 157

Customer Engagement Engagement Social Media Definition 157

GetFeedback

APRIL 18, 2019

According to Great America , 70% of buying experiences revolve around the customer’s feelings and journey from a casual onlooker to a brand promoter. After all, your customers can comment on your products, brand image and marketing efforts better than any internal staff member. Greater brand authority. Use a personalized tone.

Customer Experience 274

Customer Experience Omnichannel Customer Centricity Customers 274

BirdEye

MARCH 6, 2025

By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. If your brand also feels invisible, keep reading. Well show you why a strong online presence matters, how to build brand awareness, and simple steps to climb higher in search results. The payoff?

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

InMoment XI

DECEMBER 21, 2021

Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. Ideally, you want every employee to be not just a brand champion, but an advocate for the value provided by the organization.

Customer Experience 397

Customer Experience Loyalty Advertising Leadership 397

GetFeedback

AUGUST 30, 2019

We will cover: Engaging an audience. How to use surveys to engage your audience. There are a variety of ways that you can use a survey to engage your audience. They then keep those users there and get them engaged with the brand. Using an exit survey in this way creates a good overall impression of your brand.

E Commerce 276

E Commerce Entertainment Customer Satisfaction Social Media 276

GetFeedback

NOVEMBER 20, 2019

Collecting feedback allows you to know what your customers think about your brand, your service, and your product; going beyond their simple likes and dislikes and helping you understand and evaluate where you can improve and where you stand among your competition. . So what better place to engage your customers?

Social Media 284

Social Media Feedback Customers Customer Centricity 284

Retently

MARCH 11, 2025

In a market where consumers have endless choices, 73% say a great experience influences their brand loyalty more than price or product. That means a CX Manager isnt just responsible for handling customer concerns; theyre shaping how customers feel about the brand, turning one-time buyers into lifelong fans.

Management 115

Management Customer Experience Roadmap NPS 115

BirdEye

DECEMBER 28, 2024

This detailed blog post will provide actionable restaurant SEO tips to help you climb search rankings, attract more diners, and turn online searches into real-world customers. Build brand awareness The goal is not to convert diners at every Google search. Include a blog section for sharing restaurant news, events, and culinary content.

Social Media 97

Social Media Books Demo Events 97

BirdEye

FEBRUARY 5, 2025

Whether its sharing your signature dishes, showcasing a buzzing weekend vibe, or answering real-time questions, social media has become the go-to way diners engage with restaurants. In this blog, youll uncover 21 practical tips to turn your social channels into powerful tools for growth. When your content resonates, diners show up.

Social Media 104

Social Media Marketing Metrics Events 104

C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success.

Customer Engagement 118

Customer Engagement Engagement Competitive Advantage Entertainment 118

GetFeedback

JANUARY 19, 2020

The brand invites the customer to complete a survey after a touchpoint, at the end of a completed experience, or periodically to assess the overall relationships. Stacy Sherman, director of customer experience & employee engagement at Schindler Elevator Corporation (U.S.), Surveys are an example of solicited feedback.

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

GetFeedback

NOVEMBER 7, 2019

It’s been stated that customer experience is the new brand, but what about the visual customer experience? Constant online interaction and social media engagement has piqued our need for visual stimulation and trained us to assimilate more imagery than ever before. So, how can brands provide the impossible? More compelling?

Social Media 249

Social Media Competitive Advantage 2016 2018 249

BirdEye

DECEMBER 5, 2023

In this blog, we will explore the world of reputation management for businesses. Unlike brand reputation, which focuses on a single brand, business reputation management includes everything from the quality of your services to how you treat your customers and even the values your company stands for. That’s almost everyone!

Brands 110

Brands Management Social Media Feedback 110

GetFeedback

APRIL 29, 2019

Not only does SMS have a high engagement rate, but according to a study conducted by the University of Michigan , people are more likely to give accurate feedback over text. Brand awareness feedback. Learn how your customers discovered your brand and their perception of your performance and values as a company.

Net Promoter Score 265

Net Promoter Score NPS Healthcare Events 265

Experience Investigators by 360Connext

OCTOBER 17, 2018

Leaders toss around terms like “engagement” and “transformation” in ways that make those terms seem less important than they are. My 3 buzzwords: Engagement. Engagement. To become a truly customer-centric organization, engagement is not only critical, but it’s costly if it’s not there.

Leadership 283

Leadership Culture Customer Centricity 2019 283

GetFeedback

SEPTEMBER 18, 2019

The article states that customer delight (in other words, exceeding expectations) won’t bring customers back to your brand. 2: Customer satisfaction doesn’t predict loyalty as well as brands believe. For every type of engagement, CX professionals need to consider whether an easy interaction makes customers feel valued.

Loyalty 257

Loyalty Touchpoint Books Article 257

GetFeedback

MAY 9, 2019

Think about the last time you had a great experience with a brand. Now think about the last time you had a really bad experience with a brand. . We don’t expect it as consumers—we anticipate that brands will always meet our needs and wants. That’s because a bad customer experience interrupts our day.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337