GetFeedback

FEBRUARY 15, 2019

It’s also extremely important to monitor the social media conversation around your company. A resolution system may also be a good customer support tool which they can access when needed, such as live chat platforms, dedicated social media support, and traditional feedback forms.

Customer Experience 322

Customer Experience Net Promoter Score Social Media Feedback 322

Experience Investigators by 360Connext

OCTOBER 6, 2014

It’s easy to produce a web site or ordering form or blog post without truly considering how it fits into your customer’s world. CX Day Twitter Chat: Communication: A Pillar of Customer Experience Success Beginning at 4 PM CT. Let’s make a routine trip to the drug store something special. Click to Tweet this!).

Customer Experience 289

Customer Experience Social Media 2014 Events 289

BirdEye

JANUARY 11, 2023

Social media is a daily part of our lives, but many companies still have questions about it. These are just a few of the social media questions that businesses are asking. In this blog post, we’ll answer 25 of the most important social media questions. Social media questions: The how?

Social Media 98

Social Media Multi-Channel Advertising 2002 98

Experience Investigators by 360Connext

OCTOBER 15, 2014

But the way Ann and I met in person for the first time will go down as one of my favorite social meets IRL stories ever. Ann and I had communicated virtually for a number of years by then. Ann understands and communicates which rules are sacred and which rules are meant to be broken. (I’ve You are Ann Handley!

Books 275

Books Social Media Consulting Communication 275

BirdEye

DECEMBER 6, 2022

hours on social media each day – and that number is only expected to increase. Social media has become a major part of our lives, and many platforms offer features that can benefit local businesses. Table of contents Social media marketing at a glimpse Benefits of social media marketing 1.

Social Media 97

Social Media Connections Communication Brands 97

BirdEye

SEPTEMBER 12, 2023

We live in times that demand every business to have some presence on at least 2-3 social media platforms. You can no longer afford not to have a social media strategy for your business. There is heavy competition among brands on social media. Table of contents Why is social media marketing important?

Social Media 105

Social Media Measurement Brands Leadership 105

Experience Investigators by 360Connext

JULY 13, 2015

Marketing, advertising, social media, and even the way we incentivize our employees are all focused on getting those new customers to walk in the door. How often do you reach out with relevant, personalized communications? But more than 40% believe the communications they’re receiving is NOT relevant today.

Customer Journey 259

Customer Journey Customer Journey Mapping Social Media Travel 259

Experience Investigators by 360Connext

OCTOBER 22, 2014

Welcome Letter/Customer Communications. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Direct Mail.

Touchpoint 302

Touchpoint Customer Journey Mapping Social Media Customer Journey 302

Experience Investigators by 360Connext

MARCH 5, 2015

Don’t communicate. If there is no communication, we can whip up a worst-case scenario faster than you can say Larry David. Deciding NOT to communicate is deciding TO disappoint. If the shipping is late or the product needs more time, communication is your best ally with customers. Communicate often.

Customer Service 274

Customer Service Sports Social Media Communication 274

BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. According to a study by PatientsLikeMe, a growing number of people (11%) turn to social media for reliable healthcare information.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. Table of contents What is a social media manager?

Social Media 98

Social Media Management Engagement Sales 98

Experience Investigators by 360Connext

JANUARY 26, 2015

While many of the readers of this blog (that’s you!) Mobile Communications. Social Customer Care: Best Practices for Major Engagement. Are you ready to engage with customers on social media? There are a few things you need to know about social customer care before you jump in, and many brands are blowing it!

Customer Experience 274

Customer Experience Social Media Leadership Airlines 274

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

Social Media 98

Social Media Brands Entertainment Connections 98

BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

Social Media 96

Social Media Entertainment Connections Download 96

Experience Investigators by 360Connext

MAY 27, 2015

She is the author of Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content and co-author of the best-selling Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (Wiley 2011). Want a full workup on her? This is where I get excited.

Customer Experience 272

Customer Experience 2011 Books Customer Journey 272

GetFeedback

JANUARY 19, 2020

Public comments on social media sites like Twitter, Facebook, LinkedIn, and review sites. Winning CX initiatives use text and social media at least 80% of the time, compared to half of those in a Developing stage. Posts and comments on social media. Customer service agent notes and messages.

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising E Commerce Fashion 98

Experience Investigators by 360Connext

OCTOBER 20, 2014

How customer focused organizations communicate has everything to do with BOTH sides of that coin. Blog Communications Culture Customer Experience Featured communication employee engagement Entrepreneurship Groupon linkedin' More Posts - Website Follow Me: The post What Does It Take To Be A Customer Focused Organization?

Customer Focused 289

Customer Focused Culture Social Media Communication 289

BirdEye

DECEMBER 12, 2022

Over 90% of marketers use social media as part of their marketing strategy because they know it’s a powerful tool. However, coming up with social media post ideas can be challenging and time-consuming. To help you get started, here are 20 simple social media post ideas you can use today. Table of contents 1.

Social Media 98

Social Media Marketing Events Culture 98

Experience Investigators by 360Connext

NOVEMBER 26, 2014

I recently sent a letter to the CXI® Club listing some things I’m thankful for this year, but I wanted to be sure this part was not exclusive to people on our mailing list: I’m very thankful for you, reading this [letter] and our blogs each week. You can read the rest of the letter here.).

Banking 286

Banking 2012 Loyalty Culture 286

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. It’s especially important for local businesses looking to connect with their communities and grow their customer base.

Social Media 98

Social Media Management Multi-Channel ROI 98

Experience Investigators by 360Connext

OCTOBER 1, 2014

It’s a small window of time to allow your words to captivate them without the distractions of social media noise or the 10 tabs they have open in their browser. Who came up with the most creative social media campaign or packaging design for bandages? It’s a chance to show your brand at its finest.

2013 274

2013 E-support 2014 Social Media 274

BirdEye

MARCH 29, 2023

“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does generating leads and building a more prominent brand for your business through social media seem challenging? Table of contents What is social media engagement? Does this sound like you?

Social Media 98

Social Media Engagement Metrics Measurement 98

Experience Investigators by 360Connext

OCTOBER 27, 2014

Anne Addicted to adrenaline, adventures and social media, Anne Reuss is fueled by coffee and fitness. Being Deaf, she has super human listening skills and is always on the lookout for ways to leverage social media to improve all around communication online and offline.

Customer Service 284

Customer Service Social Media Customer Service Representative Consulting 284

CX Accelerator

MAY 25, 2022

Before a customer can reach out to get support, there needs to be communication channels in place. This may be self-service, in-person, phone, email, chat, social media or text message. Email is our main channel of communication with our customers. In 2012, she co-founded the blog, CustomerServiceLife.com.

2005 316

2005 2012 Social Media Contact Center 316

Experience Investigators by 360Connext

JUNE 8, 2015

Social media is another great source to find potential advocates. I’ve seen lots of communications aimed at advocates that has the desperate feel of “look what’s it in for us!” For example, create a communications program around their tenure with your advocacy program. Celebrate their commitment!

Marketing 279

Marketing Social Media Loyalty Consulting 279

Experience Investigators by 360Connext

MARCH 18, 2015

I’ve noticed a lot of blogs and articles and general gripes lately about why SXSW Interactive has jumped the shark. We read blogs, follow influencers, attend networking events, yes. I’m lucky enough to know many people from around the globe who communicate regularly via online channels. This was my sixth visit to SXSW.

Interaction 275

Interaction 2015 Innovation Fashion 275

Experience Investigators by 360Connext

OCTOBER 6, 2014

Communicate in shareable ways. This post is part of the Customer Experience Professionals Association’s 2014 Blog Carnival. Blog Culture Customer Experience Featured employee engagement leadership linkedin' Rotating the responsibility can help you get many people involved. Happy Customer Experience Day!

Customer Focused 275

Customer Focused Call Center 2014 Social Media 275

Experience Investigators by 360Connext

MARCH 4, 2015

There is a lot large companies can learn from startups who communicate so effectively with customers from the inception of an idea through releasing a product! Blog Customer Engagement Customer Experience customer service Featured crowdfunding Entrepreneurship leadership linkedin loyalty management podcast'

Customer Service 282

Customer Service Airlines 2014 Social Media 282

Experience Investigators by 360Connext

APRIL 15, 2015

There are entire books tackling this subject, but if there’s one piece of advice I would offer while scaling your business, it’s this: Communicate your mission, vision and brand promise to each employee each day. This post was written for, and a version originally appeared on the philGERBYSHAK blog.

Social Media 277

Social Media Consulting Banking Blog 277

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. Social media approval workflows are like your brand’s lifejacket — they help you stay afloat even when navigating choppy waters. Watch the Free Demo Now.

Social Media 109

Social Media Multi-Channel Demo Feedback 109

BirdEye

DECEMBER 21, 2022

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. Take the initiative to develop a social media campaign for TikTok. billion users by 2023.

Social Media 97

Social Media 2023 2022 2026 97

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Earlier this month, Thomasz Tungaz, a venture capitalist at RedPoint, published a blog titled “Why your SaaS Startup Needs a VP of Customer Success Sooner than you Might Think”. Much of what makes for exceptional experiences is simple, clear, and transparent communication.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

Experience Investigators by 360Connext

FEBRUARY 9, 2015

Revise your communications strategy. Trust your communication pros to get it right by being honest and transparent. Blog Culture Customer Experience Featured customer service leadership linkedin strategy' Live transparently and thoughtfully. Tell customers what your plans are and involve them in the process.

Customer Centricity 268

Customer Centricity Social Media Consulting Leadership 268

Experience Investigators by 360Connext

MARCH 28, 2018

Your customer communication is self-serving or nonexistent. Customers have reported leaving simply because you’re not communicating effectively with them. Your internal communications are cold and numbing. Your social media is stagnant. They do nothing but scold and make demands of your employees.

Feedback 259

Feedback Social Media Communication Customer Centricity 259

GetFeedback

JANUARY 3, 2019

After all, what a customer says directly to you may be different than what they say on a social media platform. Choose how and when to communicate Voice of Customer data internally. Once you begin capturing feedback from customers, it’s essential to communicate what you learn at a regular cadence. Choose a channel.

Voice of Customer 239

Voice of Customer Customer Service Net Promoter Score Social Media 239

InMoment XI

NOVEMBER 30, 2023

Google Alerts, social media monitoring tools, and specialized software can help you stay informed. Establishing and nurturing trust requires consistent delivery on promises, transparency in communication, and a commitment to ethical business practices. Trust Building Trust is the cornerstone of a positive brand reputation.

Brands 284

Brands Management Multi-Channel Social Media 284