GetFeedback

MARCH 4, 2019

An omnichannel customer experience program connects all the channels that a customer may use to receive customers service: email, chat, phone call, social media, text etc. Social media plays a key role in your omnichannel CX plan. But, why is social media so important for a business? have them engage.

Social Media 186

Social Media Omnichannel Advertising Definition 186

eglobalis

JANUARY 20, 2025

The article was originally posted on Eglobalis.com/blog. Additionally, implementing customer listening programs, such as online surveys and sentiment analysis via social media, allows companies to capture real-time feedback. Proactive engagement fosters trust, enabling companies to deepen their relationships with clients.

B2B 427

B2B Loyalty Workshop Loyalty Programs 427

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. It's about building real connections and driving strong social media engagement.

Social Media 52

Social Media Hotels Marketing Travel 52

Thematic

FEBRUARY 12, 2025

Is your business on social media? In this digital age, brands need more than just social listening—they need real-time insights to stay ahead of the conversation. But here’s the challenge: millions of posts, comments, and reviews flood social media daily. They need text analytics for social media.

Social Media 62

Social Media Insights Feedback Brands 62

BirdEye

MARCH 28, 2025

In 2025, real estate social media marketing is no longer optionalit’s essential. With more potential buyers scrolling through social media platforms than ever, real estate agents and businesses must establish a strong social media presence to capture attention, build relationships, and generate leads.

Social Media 52

Social Media Marketing 2025 Events 52

BirdEye

DECEMBER 28, 2024

Social media management has become increasingly challenging with evolving algorithms, shifting audience behavior, and ever-changing best practices. However, these challenges only compound for enterprises looking to expand their digital footprint across social media platforms.

Social Media 52

Social Media 2025 Management Multi-Channel 52

InMoment XI

FEBRUARY 3, 2022

That’s why we put a magnifying glass over these emerging consumers and employees in our recent 2022 Experience Trends report , to give you the intelligence you need to create a positive impact with Gen Z, whether you’re trying to convince them to become loyal customers or recruit them to be engaged employees. Check it out for free here!

Employee Experience 397

Employee Experience Brands Social Media Customer Experience 397

CX Accelerator

JUNE 8, 2020

The response was so good that it begged to be a blog post. Engage team members, showing them the critical role they play in helping to improve the customer experience. When frontline employees navigate difficult customer issues, their engagement will increase when they see leadership addressing some of the problems they share.

Social Media 345

Social Media Contact Center Call Recording Voice of Customer 345

GetFeedback

FEBRUARY 15, 2019

Furthermore, a Harvard Business Review study concluded that emotionally engaged customers are three times more likely to purchase another product from your company, and three times more likely to recommend your company. It’s also extremely important to monitor the social media conversation around your company.

Customer Experience 322

Customer Experience Net Promoter Score Social Media Feedback 322

BirdEye

JANUARY 12, 2024

Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. In other words, hyperlocal social media marketing ensures that your message resonates with the people who are most likely to visit your store, use your services, or engage with your brand.

Social Media 109

Social Media Marketing Events Advertising 109

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 116

Social Media Management Brands Communication 116

Brandwatch CX

JUNE 15, 2022

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 144

Social Media Metrics Measurement Demo 144

BirdEye

SEPTEMBER 11, 2023

Ask any social media manager, and they’ll tell you that the more active your social media profile is on any platform, the higher your chances of reaching your target customers. That’s AI in social media management redefining the rules of online marketing. What’s the use of social media AI tools in business?

Social Media 106

Social Media Management Demo Measurement 106

BirdEye

SEPTEMBER 12, 2023

We live in times that demand every business to have some presence on at least 2-3 social media platforms. You can no longer afford not to have a social media strategy for your business. There is heavy competition among brands on social media. Table of contents Why is social media marketing important?

Social Media 105

Social Media Measurement Brands Leadership 105

BirdEye

MARCH 6, 2025

They followed the rulebooklaunched a website, created social media accounts, and ran paid ads. By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. In this blog, youll learn how to piece together each tactic for real, measurable growth. Do you know how?

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

BlueOcean

DECEMBER 2, 2024

This blog post has consistently ranked as one of our most popular year after year. In our world, maybe the guest mentions at check-in that they’re in town for a family member’s graduation – if the agent who checks out asks them about the graduation ceremony, that creates engagement for both the agent and the guest. Are they listening?

Exceptional Customer Service 156

Exceptional Customer Service Customer Service Hospitality Contact Center 156

GetFeedback

DECEMBER 26, 2018

Respond to social media posts. Social is steadily rising to the top of all customer engagement channels, and it will likely stay there. Social is steadily rising to the top of all customer engagement channels, and it will likely stay there. Customers are vocal over social media too.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

BirdEye

DECEMBER 28, 2024

This detailed blog post will provide actionable restaurant SEO tips to help you climb search rankings, attract more diners, and turn online searches into real-world customers. Build an engaging website An engaging restaurant website combines visual appeal with practical functionality. Table of contents What is restaurant SEO?

Social Media 97

Social Media Books Demo Events 97

BirdEye

AUGUST 21, 2023

Social media is an important part of every business’ content strategy. But just including social media in the strategy may not be enough. Businesses must understand the value it can bring in boosting brand awareness, domain authority, and revenue for your business, especially with social media SEO.

Social Media 98

Social Media Multi-Channel E Commerce E-support 98

GetFeedback

JANUARY 19, 2020

Public comments on social media sites like Twitter, Facebook, LinkedIn, and review sites. Winning CX initiatives use text and social media at least 80% of the time, compared to half of those in a Developing stage. Posts and comments on social media. Customer service agent notes and messages.

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

InMoment XI

JANUARY 9, 2024

When customers are satisfied and engaged, they are more likely to make repeat purchases, upgrade services, enter into partnerships with your company, and explore additional offerings over time. Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. See Pricing FREE DEMO Table of contents Q1: What is a social media reach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

BirdEye

JULY 14, 2023

billion people use social media worldwide. But to do that successfully, it is important to play by the rules of the social media companies especially when it comes to social media image sizes. For small businesses and social media managers creating content, too many details can be hard to track.

Social Media 96

Social Media 2023 Advertising Return on Investment 96

InMoment XI

NOVEMBER 30, 2023

Google Alerts, social media monitoring tools, and specialized software can help you stay informed. Engage with Your Audience: Build strong relationships with your audience through active engagement. Monitoring and managing online reviews, social media mentions, and search engine results are critical.

Brands 284

Brands Management Multi-Channel Social Media 284

Beyond Philosophy

MAY 11, 2023

In the past five years, we have talked about the Cleveland Browns, a struggling team in the NFL, several times but we haven’t discussed customer engagement once. So, to remedy that, today we will focus on what customer engagement is and what you can do to promote more of it in your experiences. But I don’t see it that way.

Customer Engagement 157

Customer Engagement Engagement Social Media Definition 157

InMoment XI

NOVEMBER 16, 2021

In this blog, I’m going to focus on one question that continues to come up in conversations with CX practitioners and data analysts and my answer may surprise you. If you fear response bias, you should do a response bias study, but that’s a topic for another blog post. Is the Subject Line of the Email Engaging to the Customer?

Automotive 370

Automotive Hotels Social Media Events 370

GetFeedback

JUNE 12, 2018

They’re inundated by marketing messages through digital ads, social media, and email, so only the most relevant campaigns capture their attention. By collecting feedback earlier in the engagement cycle, marketers can now enrich the data in Pardot with prospect feedback. The rest are at best ignored and at worst blocked.

Feedback 225

Feedback Net Promoter Score Marketing Social Media 225

GetFeedback

NOVEMBER 7, 2019

Constant online interaction and social media engagement has piqued our need for visual stimulation and trained us to assimilate more imagery than ever before. Looking at audience engagement with images gives great insight into which products people find most appealing and which ones they gloss over.

Social Media 249

Social Media Competitive Advantage 2016 2018 249

Very Best Service

FEBRUARY 8, 2025

In today's digital age, social media has become a pivotal platform for customer engagement and support. Certain industries have harnessed the power of social customer service more effectively than others, leveraging it to enhance customer satisfaction and loyalty.

Customer Service 52

Customer Service Social Media Healthcare Hospitality 52

GetFeedback

MAY 13, 2019

Social media posts. Social media platforms like Twitter are full of these sentiments. There are tools that can group and perform sentiment analysis on social media posts, leading you to both the good and the bad perceptions of your offering. Do you need a social media management tool?

Feedback 302

Feedback Social Media Voice of Customer Net Promoter Score 302

Brandwatch CX

NOVEMBER 8, 2023

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 98

Social Media Metrics Measurement Demo 98

GetFeedback

MAY 13, 2019

When someone feels listened to and understood, it makes them less likely to share their negative perception of your company on social media or in a public review. Don’t share post-event surveys to all social media platforms at the same time. appeared first on GetFeedback Blog.

Events 268

Events Social Media Feedback Insights 268

InMoment XI

APRIL 23, 2024

In this blog post, we’ll explore how your organisation can take the smartest actions, the final piece of the puzzle of our Integrated CX approach. A feedback type that’s grown in the last few years is social media.

Social Media 195

Social Media Feedback Insights Loyalty 195

InMoment XI

JULY 26, 2024

In this blog, we’ll explore what reputation management services are, why they are crucial for your business, and the key features to look for when choosing an online reputation management service provider. Improved Customer Relations: Engaging with customers by responding to reviews shows that you value their feedback.

Brands 195

Brands Management Social Media E Commerce 195

GetFeedback

AUGUST 30, 2019

We will cover: Engaging an audience. How to use surveys to engage your audience. There are a variety of ways that you can use a survey to engage your audience. Quizzes work brilliantly for social media marketing. They attract the attention of social network users and bring them to Buzzfeed’s site.

E Commerce 276

E Commerce Entertainment Customer Satisfaction Social Media 276

Win the Customer

DECEMBER 21, 2024

This involves: Collecting comprehensive customer data: Gather data from various sources, including website interactions, mobile app usage, social media engagement, customer support tickets, and CRM systems. I hope this blog post is helpful!

Social Media 59

Social Media Roadmap Return on Investment ROI 59

BirdEye

MARCH 3, 2025

When engaged and informed, patients are more likely to take control of their well-being, follow treatment plans, and communicate effectively with their healthcare providers. That’s why effective patient engagement tools are crucial.

Healthcare 52

Healthcare Engagement Social Media Financial 52