Experience Investigators by 360Connext

JULY 13, 2015

Marketing, advertising, social media, and even the way we incentivize our employees are all focused on getting those new customers to walk in the door. Very recent research on loyalty programs showed how customers are looking for more communication that’s relevant. Photo credits: GetAmbITion and HobbiesOnABudget.

Customer Journey 259

Customer Journey Customer Journey Mapping Social Media Travel 259

Experience Investigators by 360Connext

JANUARY 12, 2015

In fact, they are 70% more likely to do so if they are part of a loyalty program or “VIP” customers. The ways to increase loyalty AND gain more word-of-mouth traction is to treat your customers fabulously. Blog Customer Experience Featured business growth linkedin loyalty word of mouth'

Loyalty 291

Loyalty Hotels Hospitality Loyalty Programs 291

GetFeedback

MAY 5, 2019

Some other fast ways of getting in touch with customers when you want to hear from them are social media pages and messaging apps, but make sure to do it moderately. Offer some awesome customer loyalty programs. You may think the loyalty plans are purely promotional assets. appeared first on GetFeedback Blog.

Sales 277

Sales Loyalty Programs Social Media Loyalty 277

Experience Investigators by 360Connext

NOVEMBER 12, 2014

A gentleman who travels extensively and is a top-tier member of a hotel loyalty program was telling me he just wished they’d ask him a few questions. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. A great experience, but for whom?

Brands 259

Brands Hotels Consulting Workshop 259

ProProfs Chat

SEPTEMBER 9, 2020

If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. But with the awesome customer loyalty programs in place, they’ve successfully ensured that customers return to their store to make a purchase and earn more points. What is a Customer Loyalty Program?

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Rewards Programs 96

BirdEye

DECEMBER 28, 2024

This detailed blog post will provide actionable restaurant SEO tips to help you climb search rankings, attract more diners, and turn online searches into real-world customers. Include a blog section for sharing restaurant news, events, and culinary content. Write blog posts about local food trends and seasonal specialties.

Social Media 97

Social Media Books Demo Events 97

GetFeedback

DECEMBER 21, 2018

Faced with poor customer service, 20% of consumers would complain publicly via social media. ( New Voice Media ). 47% of consumers would recommend a business to others if it provided better customer service. ( New Voice Media ). New Voice Media ). New Voice Media ). Sprout Social ). Genesys ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

ShepHyken

AUGUST 30, 2019

By producing valuable content and distributing it through channels like your blog, email, social media accounts, and even SMS, you’ll start to build engagement with your customers. Create Loyalty Programs with Enticing Rewards. The post Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

Blog 111

Blog Loyalty Programs Loyalty Lifetime Customer 111

Retently

MARCH 11, 2025

Step 4: Moderating Social Media & Marketplace Queries Customer experience doesnt stop at email and chat, a CX Manager also regularly monitors: Amazon & Sephora product Q&A sections making sure common questions are answered. Testing a points-based loyalty program where customers earn discounts on future purchases.

Management 115

Management Customer Experience Roadmap NPS 115

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.

Social Media 90

Social Media Customer Service Marketing Airlines 90

Experience Investigators by 360Connext

APRIL 7, 2015

And then that time you fly home with your family…only to be mistreated so incredibly that writing this blog seems like the only recourse I have. Never mind that they are sending emails about merging loyalty programs and becoming one airline. Spring Break! Fun in the sun! Let me present the facts.

Airlines 307

Airlines Customer Experience Travel Books 307

Comm100

NOVEMBER 23, 2016

So what’s the best, most direct way to show customers your commitment, and inspire loyalty in return? A solid customer loyalty program. If you want to build the loyalty program your customers deserve, this post will give you customer loyalty program ideas to turn everyday shoppers into loyal fans.

Loyalty Programs 70

Loyalty Programs Loyalty Rewards Programs Airlines 70

Thematic

APRIL 1, 2025

Social Media & Reviews: Tweets, Facebook comments, and app reviews offer unfiltered opinions. This comprehensive approach prevents a narrow focus; you don’t want to base decisions only on survey data if social media is aflame with a separate issue, right? Importantly, break down data silos.

Customer Insights 62

Customer Insights Insights Social Media Customer Journey Mapping 62

Beyond Philosophy

JUNE 1, 2015

And, what is the impact of loyalty programs on enterprise profitability? Overall, companies with loyalty programs have grown at about the same rate as companies without them; but there is variance in performance value among industries. Key among these are: Integrate Loyalty Into the Full Experience. Use the Data.

Loyalty Programs 84

Loyalty Programs Loyalty Airlines Hotels 84

Optimove

JANUARY 6, 2025

return to repurchase within three monthstarget this window to boost loyalty. Effective Strategies: Personalization, seamless post-purchase, loyalty programs, and omnichannel marketing drive customer retention. Higher Spend: Repeat customers spend 23% more per order than one-time buyers. Read more about gamification in marketing.

Fashion 59

Fashion E Commerce Omnichannel Loyalty Programs 59

GetFeedback

FEBRUARY 2, 2020

Start a customer loyalty program. You can start a credit card rewards program that is very successful with many customers, but it’s important to be transparent about the implications of the card and how much spending they have to put on it in the first month. Aimee also works as a freelance blogger for State Of Writing.

Loyalty 170

Loyalty Loyalty Programs Rewards Programs Social Media 170

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. A transaction may be hours, days, or weeks down the road. #4.

Retail 59

Retail Loyalty Loyalty Programs Omnichannel 59

CSM Magazine

OCTOBER 21, 2024

A positive customer experience can set you apart from your competitors, ensuring long-term relationships with your clients and fostering brand loyalty. In this blog post, we will explore some essential tips for delivering the best customer experience that can help your business thrive.

Customer Experience 52

Customer Experience Social Media Customer Centricity Loyalty Programs 52

BirdEye

APRIL 28, 2023

In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction. Social media marketing Consumers generally prefer to choose brands they trust and can obtain reliable information about online.

Insurance 98

Insurance Marketing Social Media Loyalty Programs 98

InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

GetFeedback

JUNE 11, 2019

In this article, we’re sharing the four key findings from Deloitte’s report to help you understand how you might use emotional connections to drive loyalty for your brand. Brand loyalty is driven by emotional connections. It’s tempting to think that if you can relate to a customer on an emotional level, your work is done.

Loyalty 170

Loyalty Connections Consumers Loyalty Programs 170

Optimove

DECEMBER 11, 2024

a discount on their first purchase or enrollment in a loyalty program). Especially with the power of influencers, TikTok and social media in general, the power of a constant visual reminder of your brand shouldnt be underestimated for its power to drive further customer engagement.

E Commerce 52

E Commerce E-support Loyalty Programs Social Media 52

Beyond Philosophy

APRIL 18, 2017

Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years. However, McKinsey reports that fewer people are actively engaged in these programs today than in the past. Not Meeting Your Targets? Here’s Why.

Sales 124

Sales Loyalty Programs Consulting Loyalty 124

ShepHyken

MAY 18, 2018

These ideas include tracking customer information, establishing loyalty programs, listening to customer concerns, and focusing on building your online reputation. The loyalty program allows you to keep tabs on your individual customers’ preferences while you provide a brand experience that is uniquely tailored just for them.

Blog 79

Blog Loyalty Programs Advertising Loyalty 79

Win the Customer

SEPTEMBER 21, 2020

Start a Customer Loyalty Program. Loyalty programs, also known as customer retention program, are a successful way of increasing purchase frequency because they motivate customers to purchase more frequently to earn valuable rewards. Facebook is unsurprisingly number 1 as a source of social traffic and sales.

E Commerce 111

E Commerce Sales Customer Engagement E-support 111

Optimove

NOVEMBER 26, 2024

This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys. However, customers today interact with brands across multiple channels, including SMS, in-app messaging, social media, and direct mail. How AI is Transforming CDPs Download Now>> 1.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

ShepHyken

MAY 28, 2018

My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. Is Your Social Media Customer Service Helping or Hurting Your Customer Experience? My Comment: Social Media Customer Service (Also known as Social Customer Care) continues to grow in popularity.

2018 79

2018 Article Customer Service Loyalty Programs 79

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Understand what makes them work and what issues customers have with them, analyze their reviews and ratings, and monitor their marketing campaigns on social media.

Travel 110

Travel Marketing Social Media Hotels 110

Optimove

FEBRUARY 12, 2025

Examples: Make sure to: Provide discounts on spring-themed items for holiday shoppers Launch loyalty programs that give early access to seasonal collections Promote Christmas in July campaigns to re-engage customers mid-year #4. Also try using gamification to power customer interaction through fun and exciting tournaments or programs.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

BirdEye

JULY 5, 2023

This blog helps you grow your business with relationship marketing. Grow brand awareness – Satisfied customers are likely to share their stories and promote your business in their immediate circle via word of mouth or social media channels. And that is done with relationship marketing. Why does relationship marketing work?

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

ProProfs Chat

DECEMBER 4, 2020

In this blog, we’ll help you explore the effects of customer service and marketing on each other, why they should be used together, and how to integrate customer service in a marketing plan. A lot of customers resort to social media platforms in case they have complaints with the brand. Create Better Customer Loyalty Programs.

Customer Service 98

Customer Service Marketing Social Media Loyalty Programs 98

Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Longer-form games, though they may require more practice and skill, may generate greater loyalty for some brands.

Loyalty Programs 106

Loyalty Programs Loyalty Consumers Retail 106

BirdEye

SEPTEMBER 11, 2023

In this blog post, we explore how businesses can drive delight in their customers with AI-driven customer experience models. Apple) High-quality customer experience helps businesses grow loyalty programs and referral campaigns, lowering customer acquisition and retention spending.

Customer Experience 114

Customer Experience Social Media Multi-Channel Omnichannel 114

BirdEye

APRIL 25, 2023

Use social media to promote 4. Publish a blog or newsletter 5. Use social media to promote Understanding how to promote your local business on social media is critical. Start by identifying your target audience and selecting the appropriate social networks. Table of contents 1.

Seminar 98

Seminar Social Media Advertising Workshop 98

Ecrion

SEPTEMBER 3, 2020

You can achieve these goals by creating relevant, valuable content for your blog, personalizing customer touchpoints, and incentivizing users to visit your digital properties. You can use text campaigns to send visual elements, respond to customer inquiries, send reminders, updates, and information about loyalty programs.

Customer Engagement 98

Customer Engagement Engagement Social Media Touchpoint 98

Influitive

OCTOBER 11, 2015

However, loyalty can generate revenue on another front: demand gen. Customer engagement really begins the moment a buyer spots a mention of your company on social media, or hears about your product from a peer in their industry. This social proof will help you attract more prospects, close more deals and shorten the sales cycle.

Customer Engagement 111

Customer Engagement Loyalty Engagement Social Media 111

Retently

NOVEMBER 21, 2018

The idea was straightforward – Apple asked users to share photos they took with their iPhones on social media, using a designated hashtag. To do that, they started the Cisco Champions program , a community initiative that encouraged said advocates to talk about Cisco’s brand across their networks and social media channels.

Marketing 111

Marketing Social Media Events Net Promoter Score 111