Experience Investigators by 360Connext

NOVEMBER 20, 2014

This recognition is of particular importance for SaaS (Software as a Service) companies, who are heavily dependent on renewing their existing book of business year after year as a part of their overall revenue strategy. She has spoken at several conferences over the years on B2B and B2C social strategies and online reputation management.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

BirdEye

DECEMBER 12, 2022

Over 90% of marketers use social media as part of their marketing strategy because they know it’s a powerful tool. However, coming up with social media post ideas can be challenging and time-consuming. To help you get started, here are 20 simple social media post ideas you can use today. Table of contents 1.

Social Media 98

Social Media Marketing Events Culture 98

BirdEye

MARCH 22, 2023

Including social media in your marketing strategy is crucial to maximizing your leads. However, running a business can be time-consuming, and implementing social media plans may require assistance. Posting consistently is the number one way to achieve your goals on social media.

Social Media 98

Social Media Multi-Channel E-support Management 98

BirdEye

APRIL 1, 2025

In 2025, your hotels online reputation acts as a silent front desk by: Shaping how potential guests perceive your brand Influencing their booking decisions setting expectations for the entire guest journey Now what lies at the heart of that reputation? It leads to more impressions, clicks, and ultimately, more hotel bookings.

Hotels 52

Hotels 2025 Books Management 52

BirdEye

DECEMBER 14, 2022

Social media has completely changed the way businesses can grow. If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Electronic books (eBooks) 10. Social media content categories.

Social Media 98

Social Media Entertainment Webinar White Paper 98

BirdEye

SEPTEMBER 4, 2024

We’ll explore how to leverage each platform to its fullest potential, helping you secure more user-generated reviews, valuable customer insights, and, ultimately, more bookings. The social media giant has evolved into a platform where users can find and share travel reviews. Well, don’t be.

Travel 105

Travel Books Hotels Social Media 105

Beyond Philosophy

NOVEMBER 19, 2014

The clamor on Social media and with my friends and family in England has been, “Have you seen that Sainsbury’s Christmas ad? Sainsbury’s Christmas Ad is appearing in social media feeds around the world. Colin is an international author of four best-selling books and an engaging keynote speaker. It’s great!”.

Net Promoter Score 125

Net Promoter Score Social Media Books Customer Centricity 125

InMoment XI

JANUARY 17, 2024

Guest experience refers to the overall impression and satisfaction that a guest has during their interactions with a hospitality brand or establishment, such as hotels, restaurants, resorts, and attractions. It encompasses every aspect of their stay or visit, from the booking process and arrival to the accommodation, services, and departure.

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

Beyond Philosophy

NOVEMBER 6, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker.

Net Promoter Score 163

Net Promoter Score Customer Centricity CEM Social Media 163

Beyond Philosophy

NOVEMBER 18, 2014

The least Customer-focused companies either don’t have any one person who owns it, leaving each department to determine their way of doing things or let Customer Experience happen by chance. How do you use Social Media to enhance the experience? Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Centricity 129

Customer Centricity Net Promoter Score Social Media Books 129

Thematic

FEBRUARY 24, 2025

Customer reviews – Monitor online reviews to track trends in customer sentiment. Live chat and support interactions – Collect real-time feedback from customer service exchanges. Social media listening – Analyze comments, mentions, and discussions about your brand.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Beyond Philosophy

NOVEMBER 11, 2014

Watch out this space as in a subsequent blog we’ll give advice on the different ways to change a habit… Blogs CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience (..)

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

Beyond Philosophy

MAY 11, 2023

HubSpot defines customer engagement as: “…the process of interacting with customers through a variety of channels in order to strengthen your relationship. ” Salesforce has a different take : “Customer engagement is delivering connected experiences to your customer instead of single one-off or fleeting transactions.”

Customer Engagement 157

Customer Engagement Engagement Social Media Definition 157

Beyond Philosophy

NOVEMBER 4, 2014

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker. To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below.

Retail 148

Retail Net Promoter Score Customer Experience CEM 148

BirdEye

NOVEMBER 22, 2024

How well you manage your online reputation directly ties into how successful and competitive your business is. Consumers research businesses online before booking an appointment or purchasing a product – what they see here greatly matters. Let’s explore these components in detail in this section.

Multi-Channel 52

Multi-Channel Management Social Media Customer Centricity 52

Beyond Philosophy

FEBRUARY 24, 2015

In both of these examples of restaurants and casinos, there is great care and planning that goes into the experience for the guests. Every detail, from how the prices are listed in the menu to how bright the light is in the Sports Book, has been considered to give the proper psychological cues to the Customers.

CEM 122

CEM Books Social Media Customer Experience Management 122

BirdEye

MARCH 20, 2023

Without a social media strategy, your business can’t survive in this digital age. A successful strategy should define your social media goals, the methods you plan to use, and the metrics needed to measure performance over time. Why do you need a social media strategy? is only the beginning.

Social Media 52

Social Media Brand Values Brands Measurement 52

BirdEye

NOVEMBER 30, 2023

While online bookings are still popular, curated travel experiences are also gaining traction. They prefer a relaxed travel experience, focusing more on enjoyment rather than planning. A recent survey shows that 87% of millennials use Facebook for travel booking inspirations, while 50% use Pinterest and Twitter to inspire them.

Travel 110

Travel Marketing Social Media Hotels 110

BirdEye

DECEMBER 30, 2024

See Pricing FREE DEMO Proven healthcare lead-generation strategies Healthcare providers, especially multi-location businesses, can attract and convert medical sales leads with these effective strategies: Multi-channel campaigns: Engage prospects across email, social media, Google Ads, and direct mail.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

BirdEye

MARCH 15, 2023

If you’re a marketer or business owner looking to stay ahead of the competition, understanding social media demographics is essential. As these platforms progress, the type of social media user will continue to shift. For example, take age groups on social media.

Social Media 52

Social Media 2023 Entertainment E Commerce 52

BirdEye

MARCH 27, 2025

Yet many businesses overlook this step and choose usernames that are hard to remember, unsearchable on social media platforms, or dont align with their brand identity. Read this blog further to explore how to craft yours and unlock 150+ Instagram username ideas customized for your industry with branding tips.

Brands 52

Brands Social Media Automotive Healthcare 52

Thematic

OCTOBER 17, 2024

That includes customer reviews, social media posts, chat messages, and emails. For example, a negative story trending on social media can be picked up in real-time and dealt with quickly before it escalates further. Or they can conduct targeted surveys to understand the issues their customers feel strongly about.

Social Media 62

Social Media Multi-Channel Feedback Insights 62

BirdEye

SEPTEMBER 25, 2023

AI tracks customer sentiment across platforms, which sometimes requires a lot of manual bandwidth and resources for the business. Whether someone is reaching out through online reviews, e-mail, social media, or another avenue, an AI real estate assistant can keep an eye on it all and alert you to any problems.

Marketing 111

Marketing Social Media Advertising E-support 111

Beyond Philosophy

OCTOBER 21, 2014

It takes a lot of work and concentration to create a deliberate Customer experience from all the parts of your organization. The reason you are delivering the Customer experience you do today is because of the way the organization is. I always say, “Happy employees make happy customers.”

Social Media 92

Social Media Customer Centricity Books Culture 92

Customer Guru

AUGUST 8, 2018

Adam is a globally recognized expert on customer experience. He is the co-founder and director of Genroe, a consultancy that specializes in Net Promoter®, customer feedback management, data analysis, and customer experience management. Adam Toporek Follow @adamtoporek. Bruce Temkin Follow @btemkin.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

BirdEye

SEPTEMBER 26, 2023

Guaranteeing a satisfactory patient experience is one of the few ways healthcare businesses can seek to retain their clients. Using AI, You can communicate with patients via text messaging, social media channels, or Web Chat 24/7.

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

BirdEye

FEBRUARY 4, 2025

A proactive reputation monitoring strategy helps prevent negative feedback from overshadowing your brand, ensuring trust across social media, review sites, and other digital channels. With Google Alerts and social monitoring , brands gain deeper insights into what customers expectgiving them an edge in optimizing customer experience.

Brands 52

Brands Management Multi-Channel Social Media 52

Beyond Philosophy

OCTOBER 8, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below. If you would like to follow Beyond Philosophy click here.

Net Promoter Score 110

Net Promoter Score Customer Centricity Social Media CEM 110

Beyond Philosophy

DECEMBER 23, 2014

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

CEM 98

CEM Books Social Media Customer Centricity 98

BirdEye

AUGUST 29, 2023

On social media , it is getting harder than ever to get users to click on your link in the bio and take them off-site to your landing page or website. The only social media software for multi-location businesses Want to see the impact of Birdeye on your business? This will also increase your social media reach.

Social Media 105

Social Media Demo Connections Books 105

BirdEye

FEBRUARY 27, 2025

Restaurant lead generation is the process of attracting and converting potential customers into qualified leads for your restaurant business. These leads can come from multiple channels, such as online listings , social media, or digital marketing. The right tools offer more than just essential lead generation.

Social Media 52

Social Media Multi-Channel Demo Events 52

BirdEye

FEBRUARY 27, 2025

Restaurant lead generation is the process of attracting and converting potential customers into qualified leads for your restaurant business. These leads can come from multiple channels, such as online listings , social media, or digital marketing. The right tools offer more than just essential lead generation.

Social Media 52

Social Media Multi-Channel Demo Events 52

BirdEye

OCTOBER 3, 2023

During our digital conference, Birdeye View, our VP of Product Marketing, Rebecca Colwell, sat down with Baer to discuss strategies for constructively handling negative customer feedback. Baer is the author of the bestselling book “Hug Your Haters” and has consulted with over 700 major brands on improving customer experience.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

Thematic

FEBRUARY 2, 2025

Because businesses are producing massive volumes of text data—from customer reviews and social media to emails and surveys. Think about it: Do you want to improve customer satisfaction? Ask: Will you focus on unstructured text data like customer reviews, emails, or social media posts?

Social Media 62

Social Media 2030 Customer Satisfaction Feedback 62

ClearAction

MAY 29, 2016

How Marketers Think of Customer Experience. Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. How Marketing Can Excel in Customer Experience Management.

Customer Experience 97

Customer Experience Marketing Chief Customer Officer Social Media 97

BirdEye

FEBRUARY 2, 2025

Why its essential to optimize your Google Business Profile In addition to the inherent visual appeal of an optimized Google Business Profile, the process significantly enhances your business performance by building trust, boosting local search rankings, driving customer engagement, and increasing appointment bookings and lead generation.

Books 52

Books Social Media Events Information 52

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Here’s a guide on choosing the right reputation management company for your business in 2023, featuring a list of the top 7 reputation management companies.

Management 111

Management Social Media Multi-Channel Automotive 111