Customer Bliss

OCTOBER 30, 2018

Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? As we move past many of the traditional ways of interacting with companies, what we expect from the people across the chat-box, the sales counter, or the service desk has changed dramatically.

Hotels 256

Hotels Chief Customer Officer Social Media Books 256

BirdEye

DECEMBER 29, 2022

Social media is one of the most important marketing tools companies have to connect with people and promote their products. However, measuring the success of social media campaigns can be challenging. Table of contents What are social media metrics? Social reach 2. What are social media metrics?

Social Media 98

Social Media Metrics Net Promoter Score Return on Investment 98

BirdEye

DECEMBER 12, 2022

Over 90% of marketers use social media as part of their marketing strategy because they know it’s a powerful tool. However, coming up with social media post ideas can be challenging and time-consuming. To help you get started, here are 20 simple social media post ideas you can use today. Table of contents 1.

Social Media 98

Social Media Marketing Events Culture 98

BirdEye

DECEMBER 14, 2022

Social media has completely changed the way businesses can grow. If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Electronic books (eBooks) 10. Social media content categories.

Social Media 98

Social Media Entertainment Webinar White Paper 98

Experience Investigators by 360Connext

APRIL 15, 2015

You know, our relationship with Sharon (Sales Manager/Account Manager/All-Around-Dynamo) was awesome. There are entire books tackling this subject, but if there’s one piece of advice I would offer while scaling your business, it’s this: Communicate your mission, vision and brand promise to each employee each day.

Social Media 277

Social Media Consulting Banking Blog 277

Beyond Philosophy

APRIL 18, 2017

Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years. Make sure your customers stay with you, don’t move on and increase your sales. The post The Surprising Secret to Sales Growth appeared first on.

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Sales Loyalty Programs Consulting Loyalty 124

InMoment XI

JANUARY 17, 2024

It encompasses every aspect of their stay or visit, from the booking process and arrival to the accommodation, services, and departure. With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image. More on this later.)

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

InMoment XI

JULY 26, 2024

When selecting reputation management software for your organization, you should consider what services and expertise the vendor offers to ensure these services encompass a range of activities including review monitoring, social media management, and public relations efforts to ensure a positive brand image.

Brands 195

Brands Management Social Media E Commerce 195

InMoment XI

FEBRUARY 7, 2024

Let’s take a closer look at how integrated CX and other AI-powered tools are shaping hotel experiences—and how the best hotels and resorts are leveraging this winning combination to provide intelligent, customer-centric experiences that grow sales and foster loyalty. Consumers are using their mobile devices to browse and book hotels.

Hotels 195

Hotels Guest Experience Travel 2023 195

GetFeedback

JULY 23, 2018

Creating an amazing customer experience through omni-channel customer journeys that engage your prospects where they are and help shuttle them through your sales funnel. booking an appointment with an associate. What’s key? Step 4: Get ready to plot. comparing similar products. viewing pricing and availability. pick up an order.

Customer Journey Mapping 218

Customer Journey Mapping Customer Journey Retail E Commerce 218

CX Accelerator

DECEMBER 31, 2018

From Jeff Toister: Books To Read: Ken Blanchard's Whale Done. Do something similar for leaders From Nate Brown There is a book that really sticks out to me based on your objective. From Erica Marois: I like Karin Hurt’s Book Winning Well. She even includes several exercises in the book.

Culture 244

Culture 2019 Contact Center Leadership 244

ShepHyken

SEPTEMBER 8, 2021

One of the favorite chapters I wrote in my recent book, I’ll Be Back: How to Get Customers to Come Back Again and Again , was about why customers would terminate their relationship with you. Yes, the word terminate ties into the movie Terminator , which somehow became a theme in the background of the book. Well, there you have it.

Books 168

Books Social Media Customer Service Training Reference 168

Thematic

APRIL 1, 2025

Social Media & Reviews: Tweets, Facebook comments, and app reviews offer unfiltered opinions. CRM and Sales Data: Purchase histories link customer value to feedback. Book free guided trial of Thematic 3. Support Interactions: Tickets, chat logs, and call transcripts highlight common issues.

Customer Insights 62

Customer Insights Insights Social Media Customer Journey Mapping 62

Eptica

FEBRUARY 27, 2019

Date: Wednesday, February 27, 2019 Author: Pauline Ashenden - Marketing Manager 5 books to help you build trust across the customer journey. But with a huge range of books now available, and a limited amount of time, how can you ensure you are reading the most important titles for your business and career? Read any of these books?

Books 93

Books Customer Journey Customer Journey Mapping 2019 93

Thematic

FEBRUARY 24, 2025

Social media listening – Analyze comments, mentions, and discussions about your brand. Social media platforms – Where customers engage with brands, leave reviews and ask questions. Book free guided trial of Thematic 6.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Thematic

MARCH 20, 2025

Customer feedback used to be a puzzle—scattered across surveys, support tickets, and social media. AI, on the other hand, can digest massive amounts of customer data in seconds—pulling in insights from emails, chat logs, surveys, reviews, and social media. It’s like trying to drink from a firehose.

Customer Insights 62

Customer Insights Insights Social Media E-support 62

Customer Bliss

MARCH 30, 2016

You can learn about the different types of listening in virtually any of my books , but here’s a breakdown for those just coming into these concepts: Unaided or volunteer listening: This refers to companies who optimize feedback customers give as they interact with the brand.

Social Media 195

Social Media Leadership Customers Brands 195

ShepHyken

NOVEMBER 22, 2016

Shep Hyken speaks with professional speaker and author Andy Masters about his bestselling book, “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships.” And he even offers an amazing tip for surprising your significant other for Valentine’s Day!

2003 126

2003 Social Media Books Loyalty 126

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? Car sales emails are a crucial part of that effective communication strategy. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 115

Sales Automotive Advertising Demo 115

GetFeedback

APRIL 11, 2019

Social media channels. In fact, brands that personalize the user experience see an average increase of 20% in sales. Kristin Savage is interested in writing and planning to publish her own book in the nearest future. ” To do this, you create content that is made specifically for each segment. Paid advertising.

Advertising 239

Advertising Social Media User Experience Customers 239

InMoment XI

APRIL 3, 2024

This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage.

Customer Expectations 195

Customer Expectations Touchpoint Omnichannel Social Media 195

Customer Bliss

SEPTEMBER 29, 2016

I’ll give you a quick example from my book CCO 2.0. In most companies, marketing runs social media. Well, social media is a huge channel for customer feedback — and customer complaints. Customer complaints: Use proactive operational metric tracking. This is tied to Competency No.

Social Media 239

Social Media Metrics Customers Brands 239

Integrity Solutions

JANUARY 18, 2021

This past year laid bare some critical underlying selling skills and cracks in their sales pipeline that sales leaders were able to ignore or avoid while focusing on more immediate concerns. It’s also clear that the shift to a remote sales model isn’t just a temporary fix. New Sales Pipeline Strategy. By Will Milano.

2021 123

2021 2020 Sales Social Media 123

Thematic

MARCH 30, 2025

That means gathering customer data from a range of sources—surveys, CRM systems, support tickets, social media, product usage, and more. With that data, they discovered a recurring theme: late-night sales calls were frustrating users—especially across time zones. But collecting feedback is only half the battle.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

BirdEye

DECEMBER 30, 2024

Whether you’re a healthcare provider, a healthcare facility providing healthcare services, or a medical sales company, these strategies will set you up for success. Social media advertising: Use platforms like Facebook and Instagram for targeted social media marketing campaigns.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

BirdEye

OCTOBER 11, 2023

This blog details the panel discussion on Grow sales by delighting customers with George Grigoryan – Marketing Director, SEV, and Vandana Agarwal, VP of Pre and Post-Sales, Birdeye and Justin Meredith. We are so happy to have you join us for today’s session, “How to grow sales by delighting customers.”

Sales 111

Sales Social Media Customers Multi-Channel 111

ProProfs Chat

JUNE 30, 2020

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. These books can help you: Work towards better leadership strategies. Customer Service Books on Leadership. Books on Team Building and Leading. So, let’s get started!

Books 85

Books Customer Service Customer Satisfaction Loyalty 85

Customers That Stick

DECEMBER 18, 2014

book, movie, sporting event, relationship, travel). ” They have chosen to outsource their customer support activities, believing that this is an opportunity to reduce costs without negatively impacting sales. > In five years, the most important social media channel for customer service will be Facebook. >

Customer Experience 162

Customer Experience Travel Sports Social Media 162

Thematic

JANUARY 16, 2025

Text analytics digs into data—customer reviews, emails, and social media posts—to show you what’s working and what’s not. Also, companies using AI have improved conversion rates and sales productivity by 10-30%. They track social media reactions in real time during product launches.

Social Media 62

Social Media Travel Feedback Competitive Advantage 62

Calabrio

MARCH 25, 2025

In today’s digital landscape, this involves gathering data from diverse sources like surveys, social media, online reviews and, crucially, contact center interactions. Social listening tools, on the other hand, monitor social media platforms and online forums to capture unstructured feedback and brand mentions.

2025 52

2025 Contact Center Customer Journey Mapping Social Media 52

InMoment XI

MARCH 21, 2025

It provides real-time insights on everything from their pain points to their purchasing triggers, helping you improve experiences and increase sales. Customer Pain Points and Needs Customers often voice their unmet needs, frustrations, and recurring challenges with customer support and sales teams.

Insights 195

Insights Sales Interaction Metrics 195

ReviewTrackers

APRIL 20, 2021

Increase your visibility on social media. If you can build a high-quality social media presence, your bank can achieve greater visibility in the eyes of those searching for new institutions and providers. Post regularly on your social media profiles. Not quite sure how to work on social?

Banking 123

Banking Social Media Reference Rewards Programs 123

BlueOcean

OCTOBER 21, 2024

Calculating Lifetime Customer Value Obviously, the full impact of losing customers isnt as simple as the loss of one particular sale or the associated make-good. Acquisition costs are seen in sales efforts, marketing, and advertising as well as customer onboarding, so its retention that appears to gain the most profit in return.

Lifetime Customer 156

Lifetime Customer Poor Customer Service Social Media Customer Retention 156

Joe Rawlinson

MAY 29, 2019

Well, in this article, we’ll explore a few actionable ways that can help you to increase e-commerce sales and gain an advantage over your competitors. But how can you improve your sales using email marketing? But what can be done? Revamp Your Email Marketing Strategy. Optimize Your Checkout Process. Use Upselling & Cross-Selling.

E Commerce 102

E Commerce Sales E-support Retail 102

ShepHyken

NOVEMBER 1, 2022

He shares how organizations can establish a strong digital brand identity, share knowledge, and create lasting relationships with their customers through social media platforms. They can look people up on social media before doing business with them. answers the following questions and more: What is social selling?

Social Media 118

Social Media Competitive Advantage Books Brands 118

Experience Investigators by 360Connext

OCTOBER 31, 2014

Empowered Employees Outshine "By the Book" Service. e.width){e.setAttribute("data-vertical", "true")}})(this);'' onerror=''(function(e){e.setAttribute("src", "https://media-cdn.list.ly/missing-image.png");})(this);'' Who came up with the most creative social media campaign or packaging design for bandages?

2013 197

2013 E-support 2014 Social Media 197

Thematic

JANUARY 21, 2025

Have you ever wondered how businesses make sense of thousands of customer reviews, emails, and social media comments? Text analytics acts as a secret decoder for all the text your business interacts with—customer reviews, social media comments, emails, and more. They use text analytics ! So, what is text analytics?

Insights 62

Insights Social Media E Commerce 2030 62