InMoment XI

AUGUST 8, 2023

Another technique to fight survey fatigue that is successful for many brands is to leverage microsurveys for mobile and other digital environments. Case management programs—also known as closed loop feedback (CLF) programs—enable trained staff to connect with customers one on one. Download for free today!

Net Promoter Score 435

Net Promoter Score Customer Service Representative Feedback Touchpoint 435

Optimove

JANUARY 26, 2023

It’s more important than any promotion, feature, funny post on social, or brand color. Naturally, with their limited budgets, consumers prioritize brands they know and trust over new ones they don’t know, or worse, brands they already know and don’t trust. A total of 64% are loyal to and shop at brands they do not trust. 

Consumers 105

Consumers Loyalty Brands Retail 105

TechSee

OCTOBER 7, 2024

For a more detailed analysis, be sure to download our comprehensive white paper and industry report. This dual focus on operational excellence and sustainability impact drives deeper customer connections and promotes brand loyalty. Ready to realize the financial and environmental benefits of visual AI?

ROI 124

ROI White Paper Travel Return on Investment 124

Optimove

SEPTEMBER 25, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: At Optimove Connect 2025, you’ll transform connections into growth. Connect with peers, explore proven solutions, and stay ahead of market trends. Mark your calendars – Optimove Connect returns to London on March 19-20, 2025.

2025 52

2025 Connections Marketing Workshop 52

BirdEye

AUGUST 3, 2022

A recent study from McKinsey & Company found that 71% of shoppers expect personalized communication from brands. Tailoring offers can turn casual customers into brand loyalists. A business might focus on an indirect marketing strategy because they’re looking to increase brand awareness and reach a broader audience.

Connections 98

Connections Marketing Social Media Advertising 98

BirdEye

JULY 19, 2022

Step 3: Connect your Facebook business assets. Once you’ve successfully created your account, you can start connecting all your business assets. After connecting your business page(s), you’ll also want to add any ad accounts linked to your business. Stay connected with Birdeye Messaging. Ad Accounts.

Connections 98

Connections Management Advertising Social Media 98

BirdEye

JULY 1, 2024

Here’s how to get started: Step 1: Download and install Instagram First, if you don’t already have the Instagram app, download it from the App Store (for iPhone users) or Google Play Store (for Android users) and install it on your device just like any other app. Meanwhile, localized content has distinct advantages.

Social Media 59

Social Media Brands Advertising Engagement 59

Optimove

NOVEMBER 19, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Successful iGaming brands craft moments of excitement that go beyond bonuses. It results in meaningful, personalized experiences that enhance excitement and brand familiarity.

Return on Investment 52

Return on Investment Sports Download ROI 52

Strativity

MAY 25, 2023

Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. As delivery apps grow in popularity, they will remain a go-between for the customer and the brand, leading to margin erosion for restaurants.

Brands 52

Brands Loyalty Programs E-support 2022 52

InMoment XI

AUGUST 30, 2022

In order to get this, you need to understand what your customers want, how they view your brand, and how they feel about your products and/or services. Having high satisfaction rates is important to your brand for many reasons. Can we connect you with a customer success manager via chat?

Customer Satisfaction 370

Customer Satisfaction Net Promoter Score White Paper Effort Score 370

Qualtrics

MARCH 1, 2021

Download your free CSAT survey template. There’s transactional NPS, which focuses on a specific purchase experience, and relationship NPS, which focuses on the customer’s feelings towards your brand as a whole. Download your free NPS survey template. Download your free website satisfaction survey template. Exit survey.

Download 29

Download Net Promoter Score NPS Events 29

Maru Group

NOVEMBER 16, 2022

We spoke to 1,000 nationally representative UK consumers to better understand how companies and brands can best respond and connect with consumers in times of financial stress. This proposed how brands can connect with customers in a way that validates their uncertainty and supports them through this challenging time.

Consumers 76

Consumers Brands Financial 2022 76

Hallmark Business Connections

OCTOBER 5, 2020

Isolation is pervasive in today’s climate, and brands have a moral imperative to talk about it, address it, and act with empathy as consumers try to find their way through this new world. This is no small achievement for brands that are used to placing the bottom line over all else because it means shifting the way we view success.

Brands 97

Brands Social Media Travel Download 97

Experience Investigators by 360Connext

MAY 14, 2024

We’ll dissect the challenges, pinpoint the missteps, and celebrate the successes that come from elevating your brand ambassadors—those who have the power to make or break your customer relationships. This episode is a goldmine of practical solutions, from the power of clear communication to the magic of recognizing small victories.

Download 143

Download Culture Innovation Customer Relationships 143

InMoment XI

OCTOBER 3, 2024

Customer retention is important because the longer a customer stays with your brand, the higher their average purchase is. Personalization helps create a deeper connection with customers by showing that your organization cares about their individual needs and preferences. This makes customers feel more connected to your organization.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

Experience Investigators by 360Connext

APRIL 30, 2024

Get ready to discover how to stand out in a sea of entertainment options and ensure that your customers are embarking on an experience that resonates with your brand’s unique story even before the moment tickets are purchased.

Events 143

Events Entertainment Customer Journey Mapping Touchpoint 143

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 59

B2B Brands Social Media Wireless 59

Experience Investigators by 360Connext

APRIL 9, 2024

Together, we’ll discover how to turn employees into passionate advocates of your brand, ensuring that every customer interaction is an opportunity to strengthen loyalty and drive business success. This isn’t about ticking boxes; it’s about empowering your team to be the best for your customers.

Download 162

Download Loyalty Customer Satisfaction Customers 162

TechSee

JANUARY 11, 2021

Whether it’s a driver needing help with configuring his Bluetooth connections, a dealer reporting a defect with an engine cover, or an engineer experiencing an issue with the dashboard indication lights, visual assistance technology solutions can make it easy for support staff to get to the root cause of what needs to be fixed. Choose well.

Automotive 109

Automotive Brands Competitive Advantage Contact Center 109

Optimove

JUNE 18, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: In an evolving digital landscape and crowded marketplace, businesses seek effective ways to connect with their customers and deliver personalized messages that truly resonate. For more insights, contact us to Request a Demo.

Marketing 52

Marketing Download Return on Investment ROI 52

Strativity

NOVEMBER 30, 2022

Seeing your customers as people, not just purchasers, means reconsidering the depth and nature of your brand-consumer relationships. Hear from Collette Eccleston and Monica Belmaña from our Behavioral Science team to learn how comparing the science of human relationships applies to the challenges of creating high fidelity brand relationships.

Consumers 52

Consumers Brands Multi-Channel Touchpoint 52

Optimove

OCTOBER 9, 2024

See the difference control groups make in this guide Download Now Why it matters: Marketers will learn the importance of identifying pivotal moments in a customer’s life where they need guidance and support and delivering marketing that helps them through that journey. Calculate Your Customers’ LTV!

Loyalty 64

Loyalty Retail Download Connections 64

Kustomer

JULY 18, 2022

By intentionally connecting your CRM and chatbots — two crucial elements of your CX strategy — you’ll allow your support to team to increase productivity and bolster customer relationships. This allows you to engage with your customers at the exact moment they show interest in a facet of your brand. Download our Buyer’s Guide now.

Connections 88

Connections Multi-Channel Social Media Measurement 88

Gainsight

OCTOBER 18, 2022

when customers are increasingly prioritizing their experiences with brands. Learn more about how to leverage product analytics to build a more efficient roadmap for your enterprise organization by downloading our new ebook. . Great CX also promotes faster growth. Prioritizing CX pays off with lower customer acquisition costs.

Connections 52

Connections Roadmap Download User Experience 52

Optimove

NOVEMBER 4, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Position-less marketing empowers marketers to break free from rigid roles to reach their full potential. Rigid, assembly-line marketing roles—where each marketer is confined to a specialized task—no longer serve the needs of brands or consumers.

Marketing 59

Marketing Multi-Channel Download Customer Centricity 59

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 52

B2B Brands Social Media Wireless 52

NetBase

JULY 8, 2020

Brand strategy planning requires accurate and transparent consumer and market intelligence , or you’re starting at a deficit. And our recent report on The Importance of Market Insight for Brand Strategy pairs well with our 2020 Report on How Social Analytics is Important to Brand Management for this purpose.

Brands 70

Brands 2020 Consumers 2018 70

Experience Investigators by 360Connext

OCTOBER 17, 2018

You can download it here.). Engagement means connecting their daily duties with the bigger vision, every day. Engaging customers means connecting with them emotionally. Loyalty is not granted generationally based on what brands our parents used. I loved their answers, and thought I’d throw in a few of my own.

Leadership 283

Leadership Culture Customer Centricity 2019 283

Optimove

JULY 30, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: In this blog, marketers can gain insights on how AI enables brands to offer relevant, seamless, and personalized experiences across all touchpoints, which can help drive loyalty and optimize customer lifetime value. How AI Enhances Journey Orchestration 1.

Customer Engagement 64

Customer Engagement Engagement Multi-Channel Touchpoint 64

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

CSM Magazine

NOVEMBER 3, 2022

Recent research shows consumers believe there is a direct correlation between contact centres and brand loyalty. According to 88% of contact centre managers, brand perception also directly influences overall company revenue. An astonishing 60% of consumers have switched brands due to negative contact centre experiences.

Loyalty 52

Loyalty Brands E-support Consumers 52

Optimove

MAY 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Discover key findings from our recent 2023 Back-to-School Survey. With 88% of respondents showing a strong preference for their favorite brands during the back-to-school season, retailers have a significant opportunity to enhance brand engagement.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Download 52

Optimove

JULY 25, 2023

Plus, an overwhelming majority of respondents, 93%, expressed a strong likelihood to revisit a brand or retailer following a positive experience, underscoring the pivotal role of customer satisfaction in fostering lasting relationships.

2023 52

2023 Retail Loyalty Insights 52

Qualtrics

DECEMBER 8, 2020

Get started today with our simple guide to measuring brand equity What is brand equity and why does it matter? The concept of brand equity takes advantage of this customer behavioral tendency to maximize profitable sales over time. This creates: A marketplace that favors the company with the strongest brand equity.

Measurement 59

Measurement Brands Net Promoter Score Social Media 59

ProProfs Chat

MAY 28, 2020

No matter if you own a mom and pop shop at a street corner or run a multinational apparel brand, loyal customers are driving your business forward, one transaction at a time. . However, brand loyalty has become just another ‘buzz-phrase’. What Is Brand Loyalty. What is brand loyalty? How to build brand loyalty?

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. Embracing these strategies fosters meaningful connections akin to skilled salespeople. citizens in January 2024.

2024 75

2024 Marketing Insights Download 75

Optimove

OCTOBER 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: This blog discusses how Opti-X employs AI technology to enhance personalization in customer interactions, which can lead to increased engagement and satisfaction. Opti-X enables brands to deliver campaign messages at optimal moments, driving higher conversion rates.

Download 52

Download Sports Events Customer Journey 52