ShepHyken

APRIL 23, 2021

He shares customer service best practices that successful brands use to help their customers on social media. Another intuitive and frankly underutilized way brands can use social media is for addressing customer service inquiries. . Why use social media as a customer service channel? .

Social Media 135

Social Media Brands Customer Service E Commerce 135

Advantage Communications

DECEMBER 9, 2020

We all know the benefits of a well-thought-out customer service program. By improving customer satisfaction, your business can improve brand loyalty, drive new revenue opportunities and build a positive brand reputation.

Customer Service Strategies 98

Customer Service Strategies Customer Service Customer Satisfaction Loyalty 98

ShepHyken

MARCH 30, 2022

While, in general, helpful and friendly interactions get customers to come back, here’s another statistic from something more specific, which focuses on complaints. We asked, “When you have a problem or issue with a company or brand, which solutions do you prefer to help you solve your problem?” . Follow on Twitter: @Hyken.

Customer Service Strategies 71

Customer Service Strategies Customer Service Customer Service Training Customers 71

CloudCherry

JULY 10, 2019

You will also have access to what other customers are saying about the product, and from these reviews, you can gauge how well-received/trustworthy the brand is. If you look back at this whole purchase cycle, you will notice how each step has an aspect of customer support associated to it. Customer feedback.

Customer Service 231

Customer Service Customer Experience E Commerce E-support 231

ShepHyken

MARCH 24, 2025

We interviewed more than 1,000 customers for my annual customer experience research and found that 77% of them say ratings and reviews help them decide to make a purchase. So, companies should do everything they can to ensure their reviews are legitimate, and that includes how a company/brand responds to the review.

Article 75

Article 2025 Customer Service Healthcare 75

Advantage Communications

OCTOBER 4, 2021

Customer service is the foundation of any business. When done well it will boost profits, enhance brand reputation, generate repeat business, give companies a competitive edge and increase customer retention.

Customer Service Strategies 105

Customer Service Strategies Customer Service Customer Retention Customers 105

CSM Magazine

FEBRUARY 4, 2025

Customer Service Preferences : Instant answers (often through live chat or social media). Self-service options, such as FAQs and chatbots. Brands with strong social and environmental values. Build a Multi-Channel Support Strategy Each generation has its favored communication channels.

Customer Service 64

Customer Service Social Media Multi-Channel Customer Service Strategies 64

CSM Magazine

JUNE 22, 2023

In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.

Customer Service Strategies 52

Customer Service Strategies Customer Service Social Media Customer Satisfaction 52

CSM Magazine

DECEMBER 13, 2023

It operates as a key touchpoint between a business and its customers – a platform where relationships are built, trust is established, and loyalty is earned. The significance of efficient customer service strategies cannot be overstated.

Customer Service Strategies 52

Customer Service Strategies Customer Service Omnichannel Airlines 52

ShepHyken

DECEMBER 31, 2021

She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . Why is Customer Retention So important?

Customer Service 141

Customer Service Customer Retention Customer Service Strategies B2C 141

CSM Magazine

JANUARY 31, 2025

However, research shows that 83% of UK consumers feel undervalued by the brands they remain loyal to. This indicates that retailers should recalibrate their approaches to better reach out to customers. This service has positioned the brand as a leader in eye care and allowed it to thrive amidst high street shutdowns across the country.

Customer Service 52

Customer Service Retail Poor Customer Service Customer Service Strategies 52

CSM Magazine

OCTOBER 20, 2022

Raghavendra Rao, Director of Customer Excellence at Sprinklr , outlines three steps to build a customer service strategy centered around self-service. Have you ever been in a situation where you were running late for a flight, and an airport self-service kiosk saved the day? It’s a win-win. – Yes.

Customer Service Strategies 52

Customer Service Strategies Customer Service Effort Score Financial 52

ShepHyken

APRIL 6, 2025

How B2B and B2C Brands Are Winning Hearts with Memory-Driven CX by Annette Franz (MarTech) The future of CX isnt just personalized its nostalgic. Learn to use past moments to create deeper customer connections. Smart brands are finding ways to leverage these memories to create experiences that get customers to say, Ill be back!

2025 75

2025 Article Customer Service B2C 75

CSM Magazine

NOVEMBER 18, 2024

A favourable customer experience has the potential to engender increased customer loyalty, repeat business and positive word-of-mouth recommendations. By offering exemplary service, casinos can distinguish themselves from their competitors and cultivate a robust brand reputation.

E-support 52

E-support Loyalty Programs Customer Service Representative Loyalty 52

Doing CX Right

JANUARY 17, 2023

Learn why & how to use them to fuel customer loyalty. The post Social Audio: The Key to Elevating Your Customer Service Strategy appeared first on Doing CX Right. Social audio like Clubhouse, Twitter Spaces, LinkedIn Live, Discord, and Wisdom are increasing in popularity.

Customer Service Strategies 52

Customer Service Strategies Customer Service Loyalty Customers 52

ShepHyken

MARCH 25, 2025

Consistency and reliability: Customers know exactly what to expect and when to expect it. The predictable schedule and consistent quality create trust and confidence in the brand. Its brand of fun may not be appropriate for everyone, but it is for some companies. Fun: This is a bonus, but who doesnt like a little fun?

2012 82

2012 Magazine Workshop Customer Service Training 82

Advantage Communications

AUGUST 10, 2021

The key to creating successful customer service outcomes in 2021 is to build a customer experience (CX) that delights your customers and keeps them coming back to your brand time and time again.

Customer Service Strategies 59

Customer Service Strategies Customer Service Customer Experience 2021 59

CSM Magazine

OCTOBER 22, 2024

Consequently, customers enjoy a more personalized and attentive experience, enhancing their overall satisfaction and loyalty to your brand. Investing in such strategies not only benefits your team but also strengthens your company’s reputation for excellent customer service.

Customer Service 52

Customer Service Exceptional Customer Service Customer Service Representative Customer Service Strategies 52

ShepHyken

DECEMBER 3, 2024

In my customer service and CX research (sponsored by RingCentral ), there is an entire section devoted to surveys, and two findings apply to this experience: 72% of customers say they never hear back from the company or brand after completing a survey.

Workshop 88

Workshop Customer Service Training Feedback Customer Service 88

CSM Magazine

JANUARY 9, 2025

In a highly competitive market, exceptional customer support becomes not just a feature but a necessity. This article explores the vital role customer service plays in the iGaming sector, with a spotlight on how Revpanda supports brands in delivering superior user experiences.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

TechSee

OCTOBER 9, 2018

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. They also value brand engagement over social networks as well. Self-service platforms. The Millennial opportunity for businesses.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

BlueOcean

OCTOBER 30, 2024

You may also be outsourcing some portion of your customer support today, but you need more help, or you need a niche partner to support a new product or initiative. When the customer support formula to scale doesnt feel right anymore, it may be time to make a change. How will my customers brand loyalty be affected by this transition?

Contact Center 156

Contact Center Culture 2025 Customer Service 156

CSM Magazine

MARCH 17, 2025

Adopt Proactive Customer Service Strategies Waiting for your customers to complain about an issue could cost you their loyalty. Being proactive not only boosts NPS scores by showing customers you care but also reduces the number of costly service calls or escalations.

NPS 52

NPS Net Promoter Score E Commerce E-support 52

West Monroe

JUNE 22, 2022

To drive loyalty, design journeys that reflect your brand’s intended experience for its customers. Implement self-service options for case deflection. Provide options where every customer can get the service they’re hoping for in the channels they want. Investments reflect empathy at the end of the day.

Customer Service Strategies 52

Customer Service Strategies Customer Service Financial Banking 52

The DiJulius Group

SEPTEMBER 25, 2023

Your customers trust you, choosing your brand over those of your competitors–even when your prices are higher. Your company is respected, and your reputation is strong when the key elements of a successful customer service strategy are in place. Your prices are non-negotiable. Start with a Clear Purpose.

Customer Service 99

Customer Service Customer Service Strategies Article Customers 99

Call Experts

NOVEMBER 17, 2022

With almost 40 years of experience supporting businesses through the holiday season, we’ve learned some tips and tricks to help streamline holiday customer service. Keep reading to learn more and to get our 4 tips for a successful holiday customer service strategy. Don’t Make Customers Suffer.

Customer Service 98

Customer Service Customer Service Strategies Retail Social Media 98

ShepHyken

DECEMBER 24, 2024

EVERY interaction your customers experience. Based on the experiences customers have with the best customer-focused brands, they continue to get smarter about CX and will demand more from you. Five words are not easy!) What is your CX prediction in 2025? So be ready. What CX lesson did you learn from a TV show?

Customer Experience 93

Customer Experience 2025 Sports Workshop 93

ShepHyken

AUGUST 19, 2019

(G2 Crowd) Providing great customer service is not a choice or luxury; it’s a standard your customers expect. Well, here are nine “how to not’s” to consider in your customer service strategy. If live chat and chatbots are part of your customer service strategy, read this article.

2019 123

2019 Article Customer Service Leadership 123

TechSee

MAY 4, 2021

Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead. The Concept of GigCX: Freelance customer service agents. Gain real-world recommendations that impact customers.

Customer Service 182

Customer Service 2027 Contact Center Call Center 182

ShepHyken

OCTOBER 15, 2024

Good customer service becomes noticeable for two reasons: A company or brand can be known for amazing customer service and experience. Customers may notice the employees’ attitude, how easy they are to do business with and more. However, over time, customers will notice that there are never problems.

Customer Service 90

Customer Service Workshop Customer Service Training Definition 90

CSM Magazine

FEBRUARY 6, 2025

Kellogg School of Management – Northwestern University Kellogg emphasizes customer-centric leadership, with courses that explore the emotional and psychological sides of consumer behavior. This program is particularly beneficial for retail, brand, or product-oriented industries. More details 6.

Customer Centricity 52

Customer Centricity Leadership Hospitality Healthcare 52

ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. million customers.

2020 124

2020 Article Customer Service Airlines 124

ShepHyken

DECEMBER 31, 2024

Id be Captain Amazing, working with clients who want to create amazing customer and employee experiences. Anything less than a consistent experience erodes confidence and trust in the company or brand. Whats your favorite metric to measure customer success? Whats the biggest CX challenge businesses face today? Consistency.

Customer Experience 95

Customer Experience Workshop Metrics Customer Service Training 95

ShepHyken

AUGUST 16, 2021

As a result, prized customers feel lost or ignored when they most need help using a product or measuring success. My Comment: Scaling customer service or CX is about using technology to create a better experience. 4 Ways to Build a Stronger Brand-Consumer Relationship Using Social Media by Jonathan Riff.

2021 99

2021 Article Customer Service Social Media 99

CSM Magazine

DECEMBER 18, 2024

This, in turn, promotes customer loyalty and brand recognition. Satisfied customers are much more likely to share their experiences with other people. They also tend to recommend the service they like to their friends and families.

2025 52

2025 Customer Service Banking Financial 52

ShepHyken

SEPTEMBER 19, 2016

The Customer Service Strategies Behind Zappos’s Success by Sharpen. Sharpen) The power behind the Zappos brand and majority of their success is attributed to the power of fantastic customer service, which is often overlooked as a sales strategy. Here are my top five picks from last week.

2016 0

2016 Article Customer Service Culture 0

ProProfs Chat

MARCH 27, 2020

Remember when your business had limited platforms, mostly email, mail, and phone support, to help customers reach your brand? No wonder customers today are more concerned about how their customer support experience might turn out with a brand. best customer experience. ”. More Channel Options for Customers.

Omnichannel 105

Omnichannel Social Media Customers Customer Service Strategies 105