Optimove
MARCH 18, 2024
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: March marks Problem Gambling Awareness Month in the US. But if consumers perceive a brand as not sufficiently investing in their wellbeing, the brand risks losing their loyalty and business. For more insights, request a demo.
BirdEye
APRIL 11, 2023
Strategies might include social media, product and service offerings, or branding. Introduce your team and brand Focus on the key people in your company, especially if you have prominent partners. The post Business strategy template examples, plus free downloads appeared first on Birdeye Customer Experience Management.
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GetFeedback
DECEMBER 26, 2018
Business is built on customer relationships, and brand perception sets the tone. Companies, of course, want to cultivate a positive brand perception among their target consumers, but it’s a tricky goal. As Brandwatch points out , companies don’t control brand perception—consumers do. The Basics of Brand Perception.
Optimove
DECEMBER 21, 2023
Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment.
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Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty. Download the report to learn more! Now the question is: how to get CX right?
InMoment XI
NOVEMBER 26, 2024
A customer journey map is a visual representation of the journey a customer has with a company’s brand, products, services, and people. Day-in-the-Life Purpose: The day-in-the-life customer journey map takes a broader view of the customer’s life beyond their interactions with your brand. What is Customer Journey Mapping?
InMoment XI
NOVEMBER 21, 2024
Customers are increasingly likely to switch brands if they don’t feel satisfied. Loyal customers are likely to spend more and advocate for your brand. It includes thoughts, feelings, and opinions regarding the brand, product, or service. Thank you Your download will begin shortly. What Is Voice of Customer Analysis?
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But it is now a board-level priority for many brands. Download the eBook to learn the 5 essential elements of a CX-first platform that can help you dramatically improve your customer experience without adding more resources. Customer experience was once considered a soft metric, or a “nice to have.”
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Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools. Download the eBook and get started with impactful, integrated CX today.
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Prior to working with Concentrix, Fastly faced many of the common challenges B2B organizations encounter when using a “do-it-yourself” VOC software platform: A heavy focus on reporting and brand-level metrics––with minimal changes and improvement. Read about Fastly’s success by downloading today.
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To help supercharge your surveys, we’re providing you with the four key elements of a brand-building survey program. When you put these four pieces in place, your surveys can become powerful experiences that deepen, instead of damage, your customer’s relationship with your brand.
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Technology will continue to play a part in fostering buyer allegiance and building brands in the “new normal.” Download the report today to discover more! To succeed, you must change the way you conceive and build new products as a digital business.
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Will these unprecedented times expedite the rise of branded communities? Download your free copy today! What does 2021 have in store for the community profession? What can organizations do to ensure their business remains relevant? This year's Community Predictions has all the answers! 7 key trends to expect in 2021.
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