InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. A study by Epsilon found that 80% of consumers are more likely to make a purchase from a brand that provides personalized experiences.

Hospitality 195

Hospitality Call Center Retail NPS 195

ShepHyken

MARCH 11, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How can businesses create experiences that get repeat business and nurture brand loyalty? Top Takeaways Developing an authentic and meaningful bond with customers can lead to repeat customers and long-lasting brand loyalty.

Customer Experience 157

Customer Experience Entertainment Loyalty Customer Centricity 157

Thematic

OCTOBER 30, 2024

Tracking and examining customer conversations over multiple channels takes time and effort – which is why many top-tier brands and leading organizations are turning to AI-driven voice of customer (VoC) tools to extract insights from customer feedback at scale. What is voice of the customer?

Voice of Customer 62

Voice of Customer Insights E Commerce E-support 62

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? At Future Stores 2020, helping brands strike that balance is a major focus. Experiential selling moves to the forefront.

Retail 76

Retail 2020 Innovation Entertainment 76

Experience Investigators by 360Connext

OCTOBER 1, 2014

It’s a chance to show your brand at its finest. Speaking of personality, here are a couple unexpected efforts made by brands to inject some personality into typically boring language. They should enlighten, entertain or educate. Why One Bad Customer Interaction Could Haunt Your Brand. Bonus points for personality!

2013 274

2013 E-support 2014 Social Media 274

InMoment XI

APRIL 6, 2017

Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees. Caesars Entertainment VP Total Service Terry Byrnes and. View Article.

Culture 150

Culture Sales Entertainment Innovation 150

CSM Magazine

JANUARY 9, 2025

The iGaming industry thrives on its ability to offer immersive experiences, seamless gameplay, and unmatched entertainment. This article explores the vital role customer service plays in the iGaming sector, with a spotlight on how Revpanda supports brands in delivering superior user experiences.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

Alida

OCTOBER 18, 2016

The report, The Everything Guide to Generation Z , provides statistics and insight for marketers, customer experience and innovation pros in all major industries. The brands that have timely and accurate understanding of Generation Z are poised to win the business of these young consumers today and in the years ahead.

Travel 279

Travel 2010 Fashion Hotels 279

NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. Brand advertising budgets continuing to shift towards online and social media.

Innovation 73

Innovation Brands Social Media Advertising 73

TechSee

JUNE 12, 2018

Through new mobile technology, AR has emerged as an innovative tool that allows brands an almost unlimited opportunity to interact three-dimensionally with consumers on their mobile devices. Brands can incorporate a variety of AR experiences into their packaging, and offer the consumer an interactive visual experience.

Apparel 152

Apparel Customer Experience Retail Sales 152

Alida

JANUARY 5, 2018

CMOs will turn this [year] into an opportunity to remould their organization to be customer obsessed, prioritizing talent that can conceptualize innovation and growth, and farming execution-oriented specialist work out to partners,” Michael Barnes, Forrester VP and research director, tells CMO. ” Brand management becomes holistic.

2018 0

2018 Marketing Multi-Channel Advertising 0

Experience Investigators by 360Connext

JANUARY 30, 2015

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. They should enlighten, entertain or educate. Why One Bad Customer Interaction Could Haunt Your Brand. We're obsessed with them around here. 0 likes. .

2013 252

2013 Customer Service E-support 2014 252

Alida

JUNE 6, 2018

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. Competition between the two brands is long-standing, so it makes sense it would extend to their digital transformation efforts.

Apparel 153

Apparel Retail Innovation Entertainment 153

CSM Magazine

FEBRUARY 12, 2025

For many of our 650+ customers globally, this is where our three-phase methodology has helped global brands turn CX challenges into triumphant successes. This stage focuses on delivering rapid value through platform replacement, cloud migration, and / or innovative solution implementation. Our track record speaks volumes in this area.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

InMoment XI

JUNE 13, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. This is particularly useful for brands to monitor their reputation online.

Social Media 195

Social Media Document Contact Center Insights 195

Experience Investigators by 360Connext

OCTOBER 8, 2024

We also have fun comparing everyday items like the cult-favorite Scrub Daddy to traditional brands, showing how consumer culture influences even the most mundane products. Exploring beyond the aisles, we touch on how technology is redefining the art world and reshaping luxury preferences.

2024 143

2024 Magazine Entertainment Workshop 143

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. During this time, it’s critical for brands to stay connected with their customers and show they care. Lines are blurring between work and personal time.

Consumers 98

Consumers Entertainment Fashion Customer Centricity 98

CSM Magazine

OCTOBER 21, 2024

Whether you’re in it for the thrilling slots, high-stakes poker, or just trying your luck on the roulette wheel, finding a trustworthy, entertaining, and rewarding casino is key to having a great experience. Why It Stands Out: Established Reputation: 888 Casino has been around for years and has built a strong, trustworthy brand.

Entertainment 52

Entertainment 2024 2025 Innovation 52

Alida

OCTOBER 23, 2017

But Bauer Media, an entertainment network of iconic, multi-platform brands, has figured out a way of doing that. The company engages more than 9,000 UK-based consumers in the community, gaining a better understanding of its audiences and informing how the brands that Bauer Media works with shape their content.

ROI 153

ROI Customer Relationships Insurance Advertising 153

Kustomer

NOVEMBER 1, 2021

Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool. A treasure trove of retail, brand, and customer service information is ready and waiting for your ears.

Customer Service 90

Customer Service 2004 Entertainment Download 90

Avaya

MARCH 13, 2017

Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty. So, why do 65% of customers still believe they put in more effort than a brand to resolve service issues?

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Experience Investigators by 360Connext

OCTOBER 31, 2014

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. They should enlighten, entertain or educate. Why One Bad Customer Interaction Could Haunt Your Brand. We're obsessed with them around here. 0 likes. .

2013 197

2013 E-support 2014 Social Media 197

Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. Media management software innovation. Strides with streaming.

2020 52

2020 Innovation Entertainment Social Media 52

C3Centricity

MARCH 12, 2024

A study by Epsilon found that 80% of consumers are more likely to purchase a brand that provides personalized experiences. It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field.

Customer Engagement 118

Customer Engagement Engagement Competitive Advantage Entertainment 118

Beyond Philosophy

JUNE 20, 2015

The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. In order for the company to protect and build bonding levels, our counsel was that the organization must continue to find innovative ways to meet the emerging needs of its customers.

B2C 102

B2C B2B Metrics Competitive Advantage 102

Optimove

NOVEMBER 15, 2022

Recent estimates tell us that there are around 68 million Gen Z’ers in the United States, 74% of which are willing to spend more with a brand that delivers a great customer experience. In short, brands have to be vocal about their values and principles all while backing them up with actions. Tip #4: Make it innovative.

Engagement 105

Engagement Marketing Social Media Entertainment 105

Retently

MARCH 18, 2019

After all, brands with high customer retention are usually companies with high NPS score. Given that an NPS score averages between -100 and 100, it’s clear the NPS scores of these top companies match their brands’ level of popularity. Apparently, approximately 91% of Tesla owners said “they would buy again” from this brand.

Net Promoter Score 126

Net Promoter Score NPS Customer Retention Loyalty 126

BirdEye

MAY 3, 2023

The right marketing channel: Allows you to reach diverse audiences Is ideal for promoting specific products and services Increases brand visibility Boosts audience engagement Builds online communities with loyal patrons for your brand Every marketing channel has its core demographics; businesses may need more than one to reach their target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

SurveySensum

OCTOBER 28, 2024

Known as “The Ultimate Question,” NPS gauges customer loyalty with a straightforward question: “How likely are you to recommend our company/brand/product/service to a friend or colleague?” Product Development: Data-Driven Innovation You’ve just launched a highly anticipated feature, and then all of a sudden you have a tanked NPS.

NPS 52

NPS Loyalty Demo Customer Satisfaction 52

ReviewTrackers

MARCH 1, 2017

If automotive makers want to be and stay relevant, they must create a positive experience — one in which the customer is engaged and loyal to the brand. FordHubs give customers the opportunity to engage and interact with the brand. Ford recently opened a FordHub at the Westfield World Trade Center in New York. The Future of Automotive.

Automotive 90

Automotive Engagement Transportation Customer Experience 90

InMoment XI

SEPTEMBER 25, 2024

As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation. First, the CMR team extracts a subset of social comments from an InMoment-built data warehouse, based on the products and brands they want to know more about.

Insights 195

Insights Social Media Net Promoter Score Events 195

Strativity

MAY 25, 2023

As delivery apps grow in popularity, they will remain a go-between for the customer and the brand, leading to margin erosion for restaurants. To combat this, brands must de-emphasize reliance on these providers and take back their customer relationships. This can be achieved in six steps: 1. Sample new channels to reach new customers.

Brands 52

Brands Loyalty Programs E-support 2022 52

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.”

Entertainment 40

Entertainment Social Media 2010 Presentation 40

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Utilize this theme across all promotional materials to create a cohesive narrative.

Events 95

Events Entertainment Transportation Workshop 95

C3Centricity

NOVEMBER 4, 2019

Brand Building. Many large CPG companies, such as P&G, Coca-Cola and Nestle, have changed the name of their Marketing departments in the past twenty years, to Brand Building. And with few exceptions, they prioritised thoughts about themselves and their brands, and rarely took their customers’ perspective.

Customer Centricity 71

Customer Centricity Brands Advertising Consumers 71

SurveySparrow

NOVEMBER 28, 2019

Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth. The two-day conference, Oracle Open World will walk you through the path-breaking technologies that are leading customer experience of successful brands.

2020 96

2020 Customer Experience Workshop 2019 96

Currency Alliance

JUNE 16, 2020

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. What really stood out is which brands were pulling off these feats. Travel brands have featured less heavily among the winners, this year, than ever before. The program is actually called, ‘ Voxi Drop ’.

Magazine 52

Magazine Loyalty Innovation 2020 52