Customer Bliss

JUNE 20, 2017

With creativity, passion and award-winning know-how, Jackie supports service-orientated organizations and helps to improve their guest experience through innovation, engagement, and empowerment. She actually managed the branding for Burj al Arab, considered by some to be the most luxurious hotel in the world. Experience vs. brand.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. Let’s dive in! What’s driving this growth?

Retail 144

Retail Social Media Technology Brands 144

InMoment XI

OCTOBER 7, 2024

Google Post Publishing Drive sales with easy publishing from Local Listings Promote your business updates, sales, and events directly on Google through streamlined post publishing. Enhance Understanding: Add comments describing events and observations for specific areas of charts and graphs. Strongest Signals 5.

Events 243

Events Competitive Advantage Innovation 2024 243

TechSee

NOVEMBER 20, 2018

Truck rolls cost anywhere from $150 – $500 per event, with that amount easily doubling when considering indirect costs. Utilizing both advanced data analytics and innovative AR remote assistance technology yields a highly efficient solution for customer service operations that directly reduces the need for truck rolls.

Innovation 153

Innovation Technology Call Center Insurance 153

Experience Investigators by 360Connext

MARCH 18, 2015

There are corporate sponsors like Miller Lite and McDonald’s taking over from independent brands with unique offerings. We read blogs, follow influencers, attend networking events, yes. These are things that help me think about the endless possibilities of innovation and experience. So, yes, there are things to complain about.

Interaction 275

Interaction 2015 Innovation Fashion 275

Experience Investigators by 360Connext

OCTOBER 5, 2021

This leads to innovation and better experiences for customers. . Customers will say a lot about your brand, but you have to be listening in the right places. Organize educational events with speakers from both inside and outside the organization focused on customer experience.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

Alida

MARCH 27, 2018

At Customers for Life, a recent Vision Critical event in Hong Kong, we immediately felt the grandeur, magnificent presence and ambience of the flagship Mandarin Oriental (MO) hotel in Central Hong Kong as soon as we stepped in. Here are some key takeaways from this exclusive event.

Brands 124

Brands Hotels Rewards Programs Insurance 124

Experience Investigators by 360Connext

JUNE 22, 2015

Share innovation as it happens. Make short videos for Instagram or Vine explaining the innovations as they happen and the challenges around them. Help your customers see what’s next and feel involved with the brand they love. Another use is to share how special events happen. It’s a means to an end.

Social Media 233

Social Media Engagement Magazine Innovation 233

Experience Investigators by 360Connext

JANUARY 21, 2015

Understanding the customer journey end-to-end helps brands innovate around the experience. Virgin Atlantic is investing in many innovative ideas around how to make the transatlantic flight more of an event to experience. This isn’t really about your brand yet. Don’t fool yourself!

Customer Journey 283

Customer Journey Customer Journey Mapping Airlines Magazine 283

eglobalis

JULY 31, 2024

Juniper Networks (NAM) Juniper Networks utilizes a comprehensive MarTech stack for content management, event marketing, and advertising. These tools help in addressing customer issues promptly and maintaining a positive brand image, which is crucial for customer retention.

Customer Experience 430

Customer Experience Social Media 2024 B2B 430

Alida

JULY 21, 2017

Many brands simply have no idea about the evolving needs of their customers, and that’s impeding their ability to build a closer relationship with customers. In fact, according to a study commissioned by IBM , nearly 80 percent of consumers don’t think the average brand understands them as an individual.

Customer Relationships 154

Customer Relationships Brands 2015 Insights 154

Experience Investigators by 360Connext

MAY 20, 2015

Yes, it’s the actual experience you have as a customer with a particular brand or organization. Unhappy customers will harm your brand. These customers will feel anger whenever they see your brand represented and show that anger to the world. Keep advertising a brand promise that isn’t delivered.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

CSM Magazine

MARCH 25, 2025

Sabio Group today announced the expansion of its acclaimed ‘ Disrupt ‘ programme across Europe for 2025, taking its digital customer experience (CX) transformation event to three major European cities.

2025 52

2025 2017 Events Innovation 52

InMoment XI

JUNE 28, 2022

InMoment and ReviewTrackers joining forces is great news for today’s brands! We couldn’t be more excited about this InMoment announcement: the launch of the latest set of technology innovations on our market-leading XI Platform! Announcement #3: The Latest Updates to the Award-Winning XI Platform.

2022 74

2022 Feedback 2021 Technology 74

BirdEye

SEPTEMBER 20, 2024

Every location has its own problems, making it difficult to maintain a strong brand image and keep customers happy. At Birdeye View 2024 , Birdeye introduced several new generative AI products set to revolutionize business operations for local brands. Wu shared how local brands can leverage AI, particularly through partnerships.

2024 105

2024 Innovation Social Media Demo 105

TechSee

MAY 21, 2019

This customer’s emotions will eventually determine their brand loyalty and likelihood of churning. By setting specific parameters around different facial reactions, educators can spot struggling students in a classroom environment, while security forces can detect individuals with malicious intent at public events.

Innovation 137

Innovation Customer Experience Contact Center B2C 137

Totango

FEBRUARY 12, 2025

Then, we accelerated our innovation by announcing Unison, our new AI-powered customer intelligence engine , made possible by an acquisition that augmented our team and tech stack. Unifying under the Totango company name and brand gave us a framework to support our multi-product platform strategy. Whats brand new?

Brands 62

Brands 2024 Customer Success 2025 62

Alida

OCTOBER 4, 2016

In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands. Gratitude requires brands to show appreciation for community members. Don’t be a bore.

Engagement 250

Engagement Entertainment Insights 2016 250

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

2023 195

2023 Workshop 2024 Events 195

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Brands that master the art of personalization significantly enhance loyalty and a competitive edge.

Hospitality 195

Hospitality Call Center Retail NPS 195

InMoment XI

JUNE 21, 2022

We heard from award-winning customer experience speakers from some of Australia’s biggest brands—Craveable Brands, The NRMA, Rest Super, Foxtel, and JAX Tyres & Auto—not to mention two of InMoment’s global leaders. Ideally, every CX platform should tell brands WHAT to do next.

Customer Experience 195

Customer Experience Workshop 2022 Events 195

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

InMoment XI

MARCH 5, 2024

Normal data analysis won’t be able to tell you about a customer’s feelings related to your brand, and how those feelings will affect their interactions with your brand in the future. This flexibility enables businesses to gain a comprehensive understanding of their customers and operations, driving innovation and competitive advantage.

Customer Experience 195

Customer Experience Social Media Innovation Competitive Advantage 195

Experience Investigators by 360Connext

JUNE 8, 2021

That means looking beyond basic demographics or job titles and knowing how they get their information, what needs their community has, and what other brands they are loyal to. If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. .

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

Loyalty 52

Loyalty 2025 Loyalty Programs Omnichannel 52

Experience Investigators by 360Connext

JUNE 30, 2020

Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. Recently I was invited to attend SAP’s annual event, SAPPHIRE , along with other influencers, to hear from SAP and several brands about their plans to remain resilient, sustainable and profitable this year and beyond.

2020 143

2020 Events Customer Journey Brands 143

Experience Investigators by 360Connext

JUNE 30, 2020

Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. Recently I was invited to attend SAP’s annual event, SAPPHIRE , along with other influencers, to hear from SAP and several brands about their plans to remain resilient, sustainable and profitable this year and beyond.

2020 143

2020 Events Customer Journey Brands 143

CloudCherry

JULY 23, 2019

On the flip side, we’ve seen first-hand that companies are doing transformative and innovative CJM work. What are some trigger events that may compel micro-journey updates? 3: Always Align Experiences With Your Brand Promise. You may find that the actions you take don’t always sync up with your brand promise.

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Staying ahead means being willing to evolve and innovate.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

CloudCherry

FEBRUARY 24, 2018

What doesn’t change is that building loyalty and retaining customers in the long-term is the only way brands can drive profitability. They carry forward the values your brand stands for, and drive your mission to impact what happens at the customers’ end. Remember, employees are perhaps your most underrated innovators!

Culture 191

Culture Employee Experience Loyalty Feedback 191

CSM Magazine

APRIL 3, 2025

Imagine being rewarded with a limited-edition NFT for purchasing from a brand, which you can sell or trade later. Host Virtual Stores : Brands can set up dynamic, interactive stores in the metaverse, where customers can explore products, interact with sales representatives, and even attend events.

Customer Experience 52

Customer Experience Loyalty Programs Government Loyalty 52

Experience Investigators by 360Connext

MARCH 23, 2021

But when leaders become obsessed with “be better than X company” as the main driver for innovation, customer experience will suffer. They want to align with brands that reflect their values, their ideals and the experiences they want. What is the promise, exactly, that your brand makes to customers? Worry about your pond.

Customer Experience 271

Customer Experience Contact Center Metrics Feedback 271

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. In the digital age, a strong online presence is vital.

Events 95

Events Entertainment Transportation Workshop 95

TechSee

MARCH 7, 2023

Dr. Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.

2023 207

2023 Contact Center Leadership Hospitality 207

BlueOcean

APRIL 16, 2024

Blue Ocean truly exemplifies what a BPO can do for a client in building a relationship and innovating to meet extraordinary needs. Winners were announced during a gala event attended by more than 400 professionals from around the world at the Bellagio in Las Vegas, Nevada on Friday, April 12. Another judge wrote, “Wow!

Contact Center 177

Contact Center 2024 Sports Customer Care 177

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. It’s an opportunity that your company can capitalize on today.

Social Media 195

Social Media Healthcare Retail Insights 195