Remove Brands Remove Exceptional Customer Service Remove Loyalty Programs
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Master the Market: A Deep Dive into Competitive Analysis

InMoment XI

In today’s cut-throat market, differentiating your brand is more important than ever. Market Position and Brand Analysis: How do consumers perceive your competitors? Evaluate their branding strategies and messages to identify their market positioning. This is how you turn regular customers into loyal advocates for your brand.

Marketing 195
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Voice of Customer Analysis to Improve Customer Loyalty and Retention

InMoment XI

Customers are increasingly likely to switch brands if they don’t feel satisfied. 83% of customers agree they feel more loyal to companies that respond to and resolve their complaints. Loyal customers are likely to spend more and advocate for your brand. What Is Voice of Customer Analysis?

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Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

ShepHyken

There will always be different types of customers for your products and services. This eye-opening case study states that “segmentation has been vital to the success of NIVEA Sun and allowed the brand portfolio to grow to over 40 products.” You have to do the same for your products and services. Conclusion.

Blog 111
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Twenty Ways to Delight Your Customers: Transforming Satisfaction into Loyalty

C3Centricity

Here are twenty ways to get started, together with best-in-class examples, but I’d love to hear how you delight your own customers and turn satisfaction into loyalty. Deliver Exceptional Customer Service Exceptional customer service is the first essential step to plan. I know I have!

Loyalty 94
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Empowering Retail Staff: Training for Exceptional Customer Service

CSM Magazine

Comparisons : Being able to compare and contrast with similar products or brands. Potential Issues : Awareness of common customer concerns or misconceptions. Key training areas include: Understanding CRM Tools : Navigating and extracting relevant customer insights and data.

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10 Tips to Improve Social Media Customer Service

CSM Magazine

In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. Align Your Brand Values. Be aware of your brand image and your audience on social media. Respond Promptly to Customers.

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5 Top Customer Service Articles For the Week of February 24, 2020

ShepHyken

(Digital Commerce) The recently revamped VIP program Zappos launched has helped the Amazon-owned retailer build stronger customer loyalty and increase conversion. My Comment: What drives loyalty? Is it a loyalty program with incentives to come back? Or, is it the experience?

2020 82