Second to None

JULY 31, 2024

Over the years, brand loyalty has played a critical role in helping organizations with customer retention, customer lifetime value, and overall customer satisfaction. It’s been an important aspect of consumer behavior that brands have relied on for repeat purchases. Let’s first dive into what makes customers more loyal to brands.

Loyalty 62

Loyalty Brands Social Media Consumers 62

Second to None

JULY 31, 2024

Over the years, brand loyalty has played a critical role in helping organizations with customer retention, customer lifetime value, and overall customer satisfaction. It’s been an important aspect of consumer behavior that brands have relied on for repeat purchases. Let’s first dive into what makes customers more loyal to brands.

Loyalty 62

Loyalty Brands Social Media Consumers 62

Joe Rawlinson

AUGUST 12, 2022

According to a survey, 68% of marketers say social media helped them generate more leads. The figure highlights how effective generating leads from social media can be with the right strategies. When done the right way, running social media contests can be powerful lead generation tactics.

Social Media 78

Social Media Marketing Fashion Books 78

NetBase

APRIL 17, 2020

Brand passion is about more than measuring the volume of social content or sentiment. It’s about the intensity of the passion that customers have about your brand. And brands’ COVID-19 responses have triggered fluctuating consumer passion. Let’s see how that looks, and what brands can learn from it moving forward.

Fashion 64

Fashion Brands Social Media Hospitality 64

BirdEye

JULY 10, 2023

Customers and brand ambassadors aren’t the only prospects out there who can support your business. From Instagram influencers to big-name industry leaders, partnering with like-minded brands can help you unlock valuable new opportunities. Table of contents Why do brand collaborations work?

Brands 52

Brands Fashion Social Media Retail 52

SurveySparrow

JULY 19, 2022

Anyone with a formidable online presence knows social media contests are the new “it” trend. But worry not; we’ve compiled an exhaustive list of social media contest ideas that’ll engage your audience, spark conversations, and grow your social media following manifold. Social Media Contest Idea #4: Trivia.

Social Media 52

Social Media Brands Fashion Engagement 52

ShepHyken

NOVEMBER 24, 2017

This week we feature an article by Brooke Harper who writes about the importance of using social media to provide great customer service. If you’re not monitoring what customers are saying about you and your company on social media, what are you waiting for?! – Shep Hyken. Great Social Media Examples.

Social Media 89

Social Media Blog Customer Service White Paper 89

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. Let’s dive in! What’s driving this growth?

Retail 154

Retail Social Media Technology Brands 154

Lithium

FEBRUARY 8, 2022

The Super Bowl is upon us and you may find yourself wondering, what exactly can I say in my brand’s social media content? The Super Bowl is always a great time for engagement on social media, and this year promises to be even better than usual. PENALTIES: Here’s what not to use in your brand’s content and copy.

Social Media 52

Social Media Fashion Events Reference 52

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

CSM Magazine

JUNE 30, 2021

The days of gathering a marketing team and spending huge budgets on marketing are seeing some competition from social media marketing. Using social media, a business can stay open 24/7 to attend to customers whenever. They also cater to sometimes, different audiences which is why so many brands use many of them at a go.

Social Media 52

Social Media Entertainment Seminar Fashion 52

NetBase

JANUARY 2, 2019

Influencer marketing is a major component for all brands with a social media presence, but it’s still a fairly new practice. As this tactic becomes more deeply entrenched, brands must be mindful of the potential for rogue influencers to cause a crisis. Here are some steps to avoid them. Define the Parameters of the Job.

Social Media 74

Social Media Fashion Advertising Brands 74

NetBase

APRIL 22, 2019

Let’s find out what makes it so popular and what brands can emulate – because there’s lots that they can learn from this fashionable festival! Potential headliners are shared on social media to create a buzz around the festival year-round.”. Coachella’s Instagram is a best practice ‘how to’ for any brand to follow.

Social Media 49

Social Media Brands Marketing Fashion 49

NICE inContact

JUNE 14, 2016

Naturally, I did what many of my fellow millennials would do and took my issue to social media. Apparently their social media was as backed up as their contact center. Social networks like Facebook and Twitter can no longer be given the diminutive title of “Fad”. So, I left my favorite airline for another.

Social Media 51

Social Media Customer Service Airlines Contact Center 51

InMoment XI

MAY 31, 2022

A customer journey map is a diagram of all the places customers come into contact with your brand, online or off. The goal of journey mapping is to gain a deeper understanding of your customer, how they interact with your brand, and how each interaction affects your relationship. Plot Touchpoints. Or journey by departments ….

Customer Journey Mapping 396

Customer Journey Mapping Customer Journey Net Promoter Score Touchpoint 396

Brandwatch CX

JANUARY 30, 2019

We use social media as an outlet to vent our frustrations. We use social media to research brands and get suggestions before we purchase products. We reach out to brands on social media, and expect them to respond to us. But which brands are truly making the most of social media?

Brands 95

Brands Customer Experience Social Media Airlines 95

BirdEye

OCTOBER 5, 2023

What’s the first thing that comes to mind when someone mentions your brand name? Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. This guide will uncover what your target audience thinks about your brand. Table of contents What is brand perception?

Measurement 64

Measurement Brands Social Media Net Promoter Score 64

NetBase

AUGUST 13, 2020

Understanding consumer habits is key to brands seeking to capture consumer hearts and attention. And brands are finding that the importance of differentiating their offering for distinct segments is super important this pandemic season for precisely that reason. Everything the social web offers, your brand should be analyzing, in fact.

Consumers 97

Consumers Brands Social Media Fashion 97

Win the Customer

MAY 30, 2016

Social media is such an amazing tool to build your business, establish your brand, and most importantly connect with your customers. Understanding the social media game can truly be an uphill battle for some. In the social media/blogging world, this statement couldn’t be truer.

Social Media 59

Social Media Fashion Leadership Connections 59

NetBase

JULY 16, 2020

The social mood has shifted socially to overwhelming anger and brands are showing up by reassessing how to connect with consumers. How can companies capture the social mood and bring their brands back to social to connect meaningfully with consumers there? Ways brands are recapturing consumers’ heart.

Consumers 60

Consumers Brands Social Media Fashion 60

InMoment XI

FEBRUARY 8, 2024

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. The goal is to enhance the customer experience, streamline operations, and achieve cost savings.

Contact Center 195

Contact Center Multi-Channel Social Media Competitive Advantage 195

NetBase

MAY 1, 2019

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Brand Analysis Reporting. Brand Analysis Reporting.

Social Media 43

Social Media Metrics Brands Insights 43

CSM Magazine

MAY 27, 2021

It won’t be an exaggeration to say that social media is an indispensable part of our lives. Other than falling into the most adorable black hole of cat videos and sharing incorrigible vacation throwbacks, social media has emerged as a powerful tool for content creators and brands. Let’s dive in. Click Send.

Social Media 52

Social Media Sports Government 2014 52

NetBase

OCTOBER 19, 2018

Whether your goal is social engagement, increased sales, a better customer experience , or anything else, social analytics can help. Let’s use NetBase Pro to explore some analytics tactics, and the ways your brand or agency can benefit from them. Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’.

Social Media 58

Social Media Fashion Magazine Reference 58

NetBase

APRIL 9, 2020

With uncertainty all around us, the time has never been better to do an internal brand analysis, and cosmetic brands have a bevy of untapped insights to explore. Next generation AI-powered consumer and market intelligence works wonders when combined with brand specific customer data – assuming you have the right solution! ?Customer

Insights 60

Insights Brands Social Media Fashion 60

LiveChat

MAY 3, 2019

Brands are nothing without a social media presence. Social media campaigns are there to peak the brand’s revenue through creative and attractive opportunities for their customers. You’ve got to stay alert, and you’ve got to keep your eyes open if you’re up for a dive into the social media marketing stream.

Social Media 53

Social Media 2019 Marketing Fashion 53

InMoment XI

APRIL 26, 2022

How do they feel about your company’s social media presence? Paper surveys are sometimes looked at as old fashioned, but they do still reach an audience that can’t access many other forms of surveying. Telephone surveys are another more old fashioned method of surveying that has been around since landlines. Paper Surveys.

Customer Experience 195

Customer Experience Fashion White Paper Customers 195

BirdEye

MARCH 11, 2024

According to a recent survey by Birdeye, 79% of businesses produce their social media content in-house, underscoring the necessity of arming these businesses with the proper tools and strategies for success. How to create a memorable hashtag strategy for your brand? What’s the psychology behind hashtag popularity?

Social Media 72

Social Media Events Connections Engagement 72

Eptica

MARCH 21, 2019

Date: Thursday, March 21, 2019 Author: Olivier Njamfa - CEO & Co-Founder How does CX impact brand trust? Author: Olivier Njamfa - CEO & Co-Founder Trust is central to any brand’s relationship with its customers. The Eptica Digital Trust study aims to analyze just how successfully UK brands are achieving these fundamentals.

Brands 80

Brands 2019 Insurance Fashion 80

Grade.us

MAY 4, 2021

Last week, we had a fantastic webinar with Veronica and Ellie from our sister company, Traject’s social media management software Sendible. In our webinar, we shared a variety of really important social media tips for marketing your local business. How to know what to post on each social channel [9:40].

Social Media 26

Social Media Webinar Advertising Engagement 26

BirdEye

JUNE 29, 2023

It means conveying consistent brand messaging across multiple channels to provide support, address pain points, and build relationships. Customers aren’t just using two or three touchpoints to interact with brands. Effective customer communication allows brands to establish and nurture customer relationships so they last.

Communication 97

Communication Social Media Touchpoint Customers 97

BirdEye

NOVEMBER 21, 2023

In this blog, we’ll explore 18 proven jewelry store marketing strategies to capture attention, strengthen your brand, and drive sales. Make Local Social Media Management a Breeze Learn how Birdeye makes jewelry store marketing a breeze. It also includes voice, tone, and the values that your brand represents.

Marketing 111

Marketing Social Media Advertising Events 111

Hallmark Business Connections

MARCH 9, 2021

If you’re a brand marketer, that meant pivoting your strategy to account for the “new normal,” tossing out (or heavily revising) now-defunct messaging, and collaborating with teammates over Zoom rather than in person. If this sounds too old-fashioned when marketing to Millennials or GenXers, think again. pre-pandemic.

Marketing 97

Marketing Brands 2020 2021 97

delighted

JUNE 3, 2021

On the other, recent developments in IT infrastructure and data analytics have made it possible to track a customer’s journey across multiple touchpoints, from social media ads and interactions, to the website, app, chat, customer service calls and email, and finally back to the brick-and-mortar store.

Omnichannel 101

Omnichannel Retail Consumers 2021 101

BirdEye

JUNE 14, 2023

And there are many forms, including email, text messages, phone calls, face-to-face, video conferencing, and social media. And a not-so-happy customer can hurt your sales, brand, and reputation. The way you communicate with your customers, whether by phone, face-to-face, or social media, influences how they perceive your brand.

Communication 98

Communication Social Media Document Advertising 98

WorkOutLoud

FEBRUARY 15, 2018

Your social media team works hard. They keep your content chugging along and build your network on LinkedIn and Facebook, they engage your brand fans in innovative ways on Twitter. These are just a handful of the channels that keep your social team busy. With an online community, your brand is front and center.

Social Media 40

Social Media B2C 2017 B2B 40

Lithium

FEBRUARY 28, 2023

There is Meta, the brand, and there is the all-encompassing term, metaverse, which essentially means multiple worlds enabled through augmented and/or fully virtual experiences, where people can interact, work, play and more. Brands and communities looking to build here, will start as all communities do, around a sense of collective meaning.

Social Media 93

Social Media Fashion Entertainment Connections 93