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JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

CSM Magazine

FEBRUARY 5, 2025

When a customer experiences a service failure, you’d assume their trust in the brand takes a hit. Brands that master this can turn slip-ups into opportunities to strengthen customer relationships, often resulting in higher satisfaction than if no issue had ever occurred. Cognitive Dissonance People dislike conflicting feelings.

Brands 52

Brands Customer Service Airlines Net Promoter Score 52

Currency Alliance

JUNE 16, 2020

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. What really stood out is which brands were pulling off these feats.

Magazine 52

Magazine Loyalty Innovation 2020 52

ShepHyken

SEPTEMBER 8, 2024

48 Percent of Consumers Want to Speak to a Real Person in Customer Services by Direct Commerce Magazine (Direct Commerce Magazine) Twilio Inc., a customer engagement platform, has released new research emphasizing the critical role of effective listening in enhancing brand loyalty and customer satisfaction.

Article 86

Article 2024 Customer Service Magazine 86

CSM Magazine

FEBRUARY 6, 2025

Why Personalized Merchandise Matters for Customer Loyalty Adds a Personal Touch Personalized merchandise resonates on an emotional level. Customers appreciate when brands go beyond generic offerings and provide something tailored just for them. Receiving a product designed just for them becomes a positive memory linked to your brand.

Loyalty 52

Loyalty Loyalty Programs Social Media Events 52

Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. This sits at odds with slow, difficult, old-school loyalty marketing (think the fuel points card you lug around in your wallet in hope of receiving a free coffee one day). Technological Innovation.

Magazine 45

Magazine 2018 Loyalty Multi-Channel 45

ShepHyken

JUNE 17, 2024

The Secret to Dealing With Awkward Customers by Call Centre Helper Magazine (Call Centre Helper Magazine) From repeatedly sending back products and making apparently unwarranted complaints, to demanding something over and above your offer… Not to mention taking up too much of your agents’ time! Gen Zs are the customers of our future.

2024 86

2024 Article Magazine Customer Service 86

ShepHyken

MAY 13, 2024

Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. Something has to change, and the author has given companies and brands some ideas to think about. When he talks or writes, I listen. Ease of use.

Article 77

Article Customer Service 2024 Loyalty Programs 77

CSM Magazine

MARCH 17, 2025

Train Frontline Staff to Prioritize Customer Experience Your employees are the face of your brand, and their ability to handle customer interactions can make or break CSAT scores. Regular training programs for your frontline teams ensure they are prepared to deliver exceptional experiences.

NPS 52

NPS Net Promoter Score E Commerce E-support 52

CSM Magazine

MARCH 28, 2025

Proactive customer engagement, personalised offers and loyalty programs make customers feel appreciated and can encourage brand trust and loyalty which can be hard to come by, especially in industries that are saturated with many companies!

2029 52

2029 Customer Service Exceptional Customer Service Hospitality 52

CSM Magazine

NOVEMBER 18, 2024

A favourable customer experience has the potential to engender increased customer loyalty, repeat business and positive word-of-mouth recommendations. By offering exemplary service, casinos can distinguish themselves from their competitors and cultivate a robust brand reputation.

E-support 52

E-support Loyalty Programs Customer Service Representative Loyalty 52

CSM Magazine

MARCH 28, 2025

When customers feel valued and understood, theyre more likely to engage positively with your brand and return in the future. Acknowledge Customer Loyalty Reward long-term customers through loyalty programs , discounts, or personalized offers to show appreciation.

Customer Service 52

Customer Service Loyalty Programs Culture Social Media 52

CSM Magazine

DECEMBER 17, 2024

Enhanced Personalization Todays customers expect brands to know themwhat they want, when they want it, and how they want it. Seamless Loyalty Programs Loyalty programs can deliver massive customer retention benefits when personalized appropriately. This boosts relevance, engages shoppers, and grows conversions.

E Commerce 52

E Commerce Insights E-support Customer Experience 52

ShepHyken

JULY 15, 2024

Phrases Customers Hate by BJ Bueno (The Cult Branding Company) Try avoiding these phrases like the plague. by Jacqueline White (Entrepreneur) Building brand loyalty previously relied on price. Customer loyalty programs are often marketing programs offering discounts and perks for repeat business.

Article 83

Article Customer Service 2024 Return on Investment 83

CSM Magazine

OCTOBER 21, 2024

A positive customer experience can set you apart from your competitors, ensuring long-term relationships with your clients and fostering brand loyalty. Provide Multiple Communication Channels Customer communication plays a significant role in shaping their overall experience with your brand.

Customer Experience 52

Customer Experience Social Media Customer Centricity Loyalty Programs 52

One Millimeter Mindset

OCTOBER 22, 2018

Decisions about the structure of the customer loyalty program, and its perceived relevance and value to each customer. Also, decisions about systems, software, quality, and the loyalty Apps each customer uses when doing business with that organization. Each with their own, branded customer loyalty program.

Loyalty Programs 67

Loyalty Programs Leadership Loyalty Travel 67

ShepHyken

FEBRUARY 25, 2024

Our customer service research sponsored by RingCentral (brand new 2024 report is now out) includes a humorous stat/finding: 79% of US consumers have called customer support and been caught in the automated menu system and repeatedly screamed, “Agent” or “Representative,” and eventually hung up out of frustration. Louis Magazine (St.

2024 66

2024 Article Customer Service Average Handle Time 66

ShepHyken

APRIL 25, 2022

Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek. CustomerThink) Customer loyalty best practices constantly evolve. So even if your program previously achieved great results, failing to update it frequently to keep customers engaged may mean you lose money, opportunities, or both. by Chris Wyper.

Article 66

Article 2022 Customer Service Loyalty Programs 66

ShepHyken

MAY 8, 2023

In many cases, they built their brand, and their differentiation from the big guys, on the idea of personalization — of being closer to their customers than their multinational rivals can be — while also offering more sophistication, a broader offering, and more underlying service capability than small businesses can.

Article 13

Article Customer Service Loyalty Programs 2023 13

ShepHyken

DECEMBER 3, 2023

My Comment: I’m a big fan of loyalty programs. However, most companies confuse a loyalty program with a discount or incentive program. There’s nothing wrong with pushing for repeat business, which I love and promote; just don’t confuse it for an actual loyalty program.

Article 64

Article Customer Service 2023 Loyalty Programs 64

CSM Magazine

OCTOBER 21, 2024

Music that matches the pace of your brand (so maybe skip the techno at 10 a.m. User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet. A great rewards program is intuitive, easy to join, and worth the effort. in a wellness shop).

Retail 52

Retail Engagement 2029 Customer Experience 52

Currency Alliance

DECEMBER 17, 2019

But there remain some fundamental things that loyalty programs need to achieve to weather the looming storm that open banking, mobile payments, aggregation models, and other marketplace dynamics will bring. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

CSM Magazine

JANUARY 20, 2021

To do so, cultivate excellent brand loyalty that will post great reviews of you, your product, and your service. What Is Brand Loyalty? Brand loyalty is best defined as your customers’ tendency to make multiple purchases of your goods and services over competitors. Tips To Cultivate Brand Loyalty.

Loyalty 52

Loyalty Brands Rewards Programs Social Media 52

CSM Magazine

AUGUST 21, 2023

Technology can also help to reduce wait times, improve order accuracy, and make it easier for customers to communicate with your brand. By understanding your customers’ preferences and behavior, you can build stronger relationships and increase their loyalty to your brand.

Retail 52

Retail Customer Engagement Engagement Social Media 52

CSM Magazine

SEPTEMBER 1, 2021

Align Your Brand Values. Be aware of your brand image and your audience on social media. To keep these customers delighted, you can offer a loyalty program. You can use social media tools to find out who is driving the most conversations about your brand. Respond Promptly to Customers.

Social Media 93

Social Media Customer Service Exceptional Customer Service Loyalty Programs 93

Currency Alliance

JANUARY 22, 2020

Every CEO waxes lyrical about the importance of loyalty. And yet, many loyalty programs are run like barnacles on the side of a business: battling for budget, rather than being nurtured as the core way to engage customers via every channel and touchpoint. It may not even be through conventional loyalty marketing.

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

CSM Magazine

JANUARY 27, 2025

Heres how social media can become your secret weapon for customer service: Fast Responses : Social platforms are public, making your response time part of your brand image. By investing in their training and empowerment, youre equipping them to handle challenges, make smart decisions, and represent your brand in the best possible light.

Customer Service 52

Customer Service Multi-Channel Social Media Communication 52

CSM Magazine

JULY 13, 2022

Optimizing your customer touchpoints can lead to stronger brand loyalty, more revenue, and improved sales. The second a customer begins looking for services and products, there is an opportunity for them to interact with your brand. Good experiences at each touchpoint support brand loyalty over time. Imagine this.

Touchpoint 69

Touchpoint Customer Journey Loyalty Programs Social Media 69

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. on July 21.

2020 52

2020 Brands Transportation 2002 52

Currency Alliance

FEBRUARY 26, 2019

We believe these trends will occupy most brands’ efforts during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

CSM Magazine

JUNE 4, 2024

Instagram is more than just a social media platform; it’s a powerful tool for brands to connect with their audience. EngageMate: Building Lasting Connections EngageMate focuses on creating lasting connections between brands and their audience. Genuine engagement is crucial for building a loyal following and ensuring long-term success.

Engagement 59

Engagement Loyalty Programs Social Media Loyalty 59

CSM Magazine

SEPTEMBER 26, 2024

When handled adeptly, returns offer a valuable opportunity to reinforce customer trust and enhance brand reputation. Once you empower dedicated staff to resolve return issues swiftly and courteously, customers will feel confident in their decision to shop with your brand.

Customer Satisfaction 52

Customer Satisfaction Loyalty Programs Loyalty Customer Service Representative 52

CSM Magazine

DECEMBER 14, 2015

Study Reveals Brands are failing at personalization, causing customer experience to suffer and demonstrating need for contextualized experiences. Following an in-depth survey in the U.S., In fact, 91 percent of marketers surveyed are prioritizing improving customer experience through personalization over the next year.

Brands 40

Brands Customer Experience 2015 Loyalty Programs 40

Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

CSM Magazine

OCTOBER 3, 2024

Reward Loyalty Implement a loyalty program that rewards repeat business. A smart loyalty program keeps customers hooked, making them downright loyal to your brand and less tempted by the competition. Create a Community Building a community around your brand can strengthen customer relationships.

Loyalty Programs 52

Loyalty Programs Customer Retention Exceptional Customer Service Social Media 52

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

CSM Magazine

MAY 3, 2021

The question is, though, how do you turn one-time visitors into loyal customers and brand advocates? Here are ten tips to help you get visitors to your ecommerce site to love your brand and become loyal customers. It only takes one bad experience to put a consumer off a brand for life. Be Authentic. Welcome All New Customers.

Loyalty 52

Loyalty Loyalty Programs Exceptional Customer Service Social Media 52