Communication Connections Travel 
Experience Investigators by 360Connext
JULY 13, 2015
We put the many prospects in the top, they travel willingly and orderly through the funnel, and POP! But customer experience travels on, past the prospecting and sales phase and well into the relationship with the customer. How often do you reach out with relevant, personalized communications? That’s a huge opportunity.
Experience Investigators by 360Connext
APRIL 27, 2021
Before jumping into tactics: Know what success looks like and communicate it across the organization. Travel your customer journey , and look for quick fixes. Make a note and then communicate these quick wins. Maybe there is great brand marketing before the sale but lackluster customer communications following the purchase.
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Customer Bliss
JANUARY 17, 2019
She had support from her C-Suite leaders, as the president saw the value of leading their external and internal facing communications with CX. Connect Employees to the Customer. How do you connect employees to each other? How do you connect employees to the customer? And how do you connect employees to your mission?
Experience Investigators by 360Connext
MAY 19, 2020
Here are five ways to create a cohesive employee experience by connecting learning to your employee’s journey overall. How does it connect to the overall mission and purpose of your organization? How does this learning opportunity connect to the customer experience? Understand those key, critical touchpoints. Click To Tweet.
GetFeedback
FEBRUARY 15, 2019
Connect on an emotional level with your customers. Research shows that the best customer experiences stem from an employee developing an emotional connection with a customer. With the prevalence of social media, customer reviews travel quick and have a broader audience. Include your employees in the process.
InMoment XI
FEBRUARY 7, 2024
Out of nowhere, citizens were flocking in droves to distant lands, as travel by plane, sea, and car surged. The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. Generic, one-size-fits-all communication and experiences aren’t an effective way to reach them.
Experience Investigators by 360Connext
NOVEMBER 17, 2020
Employees wrote and tied hand-written thank you notes to baggage that travelers collected after their flight. Simple, but a really nice way to connect with customers in an unexpected way. Once the tip is entered, they don’t have a way to communicate with customers and want the ability to do that. Try these methods: 1.
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