Joe Rawlinson

SEPTEMBER 16, 2015

You won’t know how to communicate with former customers if you don’t know what’s meaningful to them. Sending one communication en masse doesn’t show that you’re paying attention. Personalized emails will make an old customer feel important enough to consider coming back. Host Events. Keep Track of Buying Habits.

Events 138

Events Loyalty Programs Loyalty Advertising 138

GetFeedback

JANUARY 7, 2019

Today, 30% of customers expect to find live chat customer service on any company’s website. And as high as 62% of customers expect to chat with a representative via their mobile device. This means a large portion of your customer base that needs support will want to communicate through live chat.

Customer Service 225

Customer Service Feedback Customers Customer Service Representative 225

InMoment XI

JANUARY 4, 2024

Recommendations from friends, family, or online reviews play a significant role in attracting new customers. A brand that consistently delivers excellent retail customer experiences is more likely to benefit from positive word-of-mouth marketing, expanding its customer base organically.

Retail 195

Retail Customer Experience Social Media NPS 195

InMoment XI

APRIL 25, 2024

This can be done in a variety of ways, and you are going to need effective strategies that resonate with your customers. Based on data and market research, we’ve pulled together some reputation management strategies that are most likely to land with your customers and improve your brand reputation.

Financial 195

Financial Management Banking Insurance 195

InMoment XI

OCTOBER 10, 2024

Customer Loyalty Through continued business social media management, you will increase your customer loyalty and build a customer base that is actively engaged with your business. The majority of businesses that have been utilizing social media for more than one year agreed that it has improved their customer loyalty.

Social Media 195

Social Media Management 2024 Multi-Channel 195

Optimove

DECEMBER 19, 2024

By leveraging advanced segmentation, predictive analytics, and real-time targeting, retailers were able to deliver hyper-relevant messages that resonated with both existing and new customers. Targeted Offers : Promotions were customized based on individual preferences and past behavior, driving conversions.

Retail 59

Retail 2024 Download Lifetime Customer 59

Optimove

DECEMBER 18, 2024

Customizable Limits: Allow players to set deposit, loss, or time limits, and use data to suggest responsible gaming tools based on their activity. Transparent Communication: Clearly communicate odds, terms, and conditions, building trust and confidence among players. Download Now 8.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. The advice, lessons, and encouragement you provide can guide your customer to achieve maximum return on their investment and drive growth that benefits both of you. Use Data-Driven Communication.

Communication 72

Communication Engagement Net Promoter Score Competitive Advantage 72

InMoment XI

JULY 1, 2024

Predictive analytics is a category of data analytics and the process of using data, statistical algorithms, AI, and machine learning techniques to identify the likelihood of future outcomes based on historical data. Put simply: it involves analyzing current and historical data to make predictions about future events or trends.

Social Media 195

Social Media Healthcare Retail Insights 195

Retently

OCTOBER 23, 2024

How satisfied are you with the communication you received during the delivery process? Send Delivery Confirmation Alerts : Automated emails or SMS notifications upon delivery reassure customers and close the loop on the order process. Communicate Delays Promptly: If there’s a delay or issue, be transparent with customers.

Retail 109

Retail NPS Touchpoint Feedback 109

Retently

MARCH 17, 2025

Are customers struggling with a new checkout process? Ensure the offer terms are clear and well-communicated. Key Metrics to Include: CSAT/NPS Trends : Did customer satisfaction shift? Common Spikes & Seasonal Patterns Are there trends during certain times like holidays, sales events, or product launches?

Insights 90

Insights NPS Metrics Customer Satisfaction 90

BirdEye

FEBRUARY 23, 2024

This unified vision, made possible through clear business communication, is not just about exchanging information; it’s about creating a dialogue where strategies align, objectives are understood, and every team member is working towards the same goal. Table of contents What is business communication?

Communication 64

Communication Multi-Channel Culture Social Media 64

InMoment XI

NOVEMBER 15, 2022

A successful organization knows that a key element of success is a loyal foundation built within its customer base. On paper, it may seem simple, but in reality, many companies struggle with building a customer-centric foundation within loyal customer relationships. Why Are Customer Satisfaction Surveys Important?

Net Promoter Score 195

Net Promoter Score Effort Score Customer Satisfaction NPS 195

Totango

JUNE 15, 2022

We’ve been here before, however, and we know that during uncertain times, protecting your customer base is the most important thing you can do for your business. Customer retention is the lifeblood of recurring revenue enterprises, no matter what the external economic circumstances may be. Focus Your Resources on What Matters.

Customer Success 108

Customer Success Customer Relationships Communication Customer Retention 108

BirdEye

JULY 5, 2023

Relationship marketing is the strategy of cultivating meaningful relationships with customers to ensure long-term satisfaction and brand loyalty. This strategy uses online and offline communication channels for your business to build stronger relationships with your customer base.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Interactions

MARCH 19, 2020

We’ve seen travel bans, the cancellation of public events, and work-from-home mandates. Businesses across industries are trying their best to keep their employees and customers calm, safe, and productive during these testing times. . Event managers are canceling and postponing events. Lead with empathy.

Customer Service 96

Customer Service Contact Center Travel Airlines 96

Totango

JULY 5, 2022

As a customer success leader, it’s important to ensure resources are focused on delivering value and creating exceptional customer experiences, while also keenly identifying any potential opportunities for revenue and expansion. Identify At-Risk Customers . Engage Your Customers. So, how do you do this?

Customer Success 104

Customer Success Net Promoter Score Events Customer Relationships 104

Optimove

JUNE 22, 2023

Beacon Technology Using beacon technology – small, battery-powered devices (beacons) that communicate with nearby mobile devices through Bluetooth low energy (BLE) signals – is a relatively quick and low-investment way for brands to connect with customers in their brick-and-mortar locations. Jump in, and start planning!

Technology 98

Technology Customer Engagement Engagement Loyalty Programs 98

BirdEye

AUGUST 24, 2023

Cost : Loyal customers provide more value to your business than new customers. Convenience : Make it easy for customers to buy again with exceptional customer service and a seamless experience. Communication : Listening to and engaging with your existing customers is central to an effective marketing strategy.

Marketing 98

Marketing Customer Retention Loyalty Customer Centricity 98

Oracle

JUNE 23, 2020

How do you continue networking when in-person events have been rescheduled for the foreseeable future? While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events.

Social Media 94

Social Media Webinar Events Connections 94

InMoment XI

JUNE 22, 2022

What you use to customize the subject line will obviously depend on the data you have on the customer. Or a virtual event they attended. By A/B testing your email subject lines over time, you gain valuable knowledge about the subject lines that resonate with your customer base.

Net Promoter Score 195

Net Promoter Score NPS Reference Feedback 195

CX Accelerator

FEBRUARY 3, 2018

Using DiSC in a customer service context to enhance both the customer and the agent experience. There is a plethora of training options available to service leaders who are looking to enhance the communication skills of their agents. Enhanced Agent to Agent Dialog – Customer Service is a team sport.

Interaction 140

Interaction Customer Service Sports Communication 140

BirdEye

APRIL 11, 2025

Good agencies help develop local content marketing strategies tailored to your community, region, and customer base. This might include blogs, Google Posts , local social media content, neighbourhood pages, or event-related content that taps into local events and search trends.

2025 52

2025 Multi-Channel Social Media Demo 52

InMoment XI

MARCH 25, 2024

Predictive analytics is a category of data analytics and the process of using data, statistical algorithms, AI, and machine learning techniques to identify the likelihood of future outcomes based on historical data. Put simply: it involves analyzing current and historical data to make predictions about future events or trends.

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

BirdEye

NOVEMBER 30, 2023

Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial. Building trust and credibility Brands actively engage in transparent communication on social media platforms.

Social Media 116

Social Media Management Brands Communication 116

BirdEye

APRIL 25, 2023

Participate in local events 17. Ask for customer reviews After a positive interaction, politely request feedback from your customers on your preferred review sites. Make it easy by providing direct links to your review pages on emails, texts, and other forms of customer communication. Strategic partnerships 16.

Seminar 98

Seminar Social Media Advertising Workshop 98

Totango

JUNE 28, 2022

The primary mission of a Chief Marketing Officer (CMO) is to foster growth, attract new leads, and increase sales by effectively communicating the value the company’s products and services can provide. During an economic downturn, your greatest investment should be in your current customer base. Make Your Company Relevant .

Return on Investment 78

Return on Investment Competitive Advantage ROI Communication 78

Optimove

FEBRUARY 12, 2025

Year-round: Engage with ad-hoc campaigns tied to special events like birthdays or early bird promotions. Learn more about automated customer retention here. #6. Measure, Test, and Adapt Customer retention strategies must be data-driven. This surprise gift encourages customers to return and explore more recipes. #10.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

ChurnZero

AUGUST 14, 2020

Product analytics software tracks user engagement with your product including page and feature events. This tool is used to create better customer experiences by analyzing user behavioral data to identify popular and underused functionality, patterns, and roadblocks. Day 40: Final internal notice to customer. Who owns it?

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

ChurnZero

NOVEMBER 26, 2024

For example, instead of saying “strong communication skills,” specify “ability to effectively communicate complex technical concepts to both technical and non-technical audiences.” Provide valuable customer insights to inform product development, marketing campaigns, and sales strategies.

Customer Success 52

Customer Success Insurance Culture Workshop 52

BirdEye

JULY 6, 2023

Staying in touch with customers helps businesses strengthen their relationships and build a stronger customer base. There are multiple avenues for businesses to reach out to their customers and make sure they notice every word. Email We check our emails every day for personal and business communications.

Connections 98

Connections Document Communication Customers 98

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. Podcast sponsorships Sponsoring or participating in design-focused podcasts is a highly effective customer acquisition strategy.

Marketing 111

Marketing Social Media Advertising Workshop 111

Kustomer

OCTOBER 20, 2022

Over the course of history, the typical support interaction has involved a customer reaching out to a business, typically by phone, and waiting in a support queue in the event of something going wrong. This is essential in retaining their loyalty in the event that something goes wrong.

Events 85

Events Consumers Social Media Loyalty 85

Pointillist

SEPTEMBER 10, 2020

While campaign management puts your customers into the context of marketer-defined campaigns, customer journey orchestration puts all the resources of your customer into the context of your customer’s individual experience. It’s about ensuring that every moment of your customer’s experience is relevant and cohesive.

Customer Journey 128

Customer Journey Touchpoint Customers Interaction 128

BirdEye

NOVEMBER 21, 2023

Jewelry store marketing refers to jewelry retailers’ strategies and tactics to promote their business and products, attract customers, and drive sales. Having knowledgeable jewelry consultants present at these events is critical. Offering event-exclusive pieces or discounts encourages on-site purchases. Watch a demo now.

Marketing 111

Marketing Social Media Advertising Events 111

West Monroe

JULY 6, 2022

Becoming digital doesn’t mean that traditional ways of working with customers will evaporate overnight. Traditional media can and should still be used to avoid potentially ostracizing a subset of its customer base. The customer expectation of a digital experience.

Customer Experience 98

Customer Experience 2011 Events Touchpoint 98

Totango

DECEMBER 21, 2021

Milestone Messaging as a Customer Success Manager Automation Strategy. Effective customer success automation relies on the strategic use of technology to communicate with customers at key points and event triggers in their customer journey. Onboarding Tutorials.

Customer Success 112

Customer Success Management Net Promoter Score NPS 112