Communication Customer Success Events 
Experience Investigators by 360Connext
NOVEMBER 20, 2014
Earlier this month, Thomasz Tungaz, a venture capitalist at RedPoint, published a blog titled “Why your SaaS Startup Needs a VP of Customer Success Sooner than you Might Think”. The customer success team is abreast of the entire customer lifecycle to ensure the client experience is positive from closing until forever.
Retently
OCTOBER 16, 2024
Whether you’re gauging customer satisfaction, gathering feedback on recent interactions, or spotting areas for improvement, embedding a quick survey in your email signature offers a non-intrusive way to collect continuous feedback. Email signature surveys, on the other hand, are naturally embedded into the flow of communication.
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eglobalis
MARCH 30, 2025
Predictive CX analytics also thrives in banking: Banks combine transaction data, support contact history, and even external factors to create early warning scores for customer unhappiness. If a normally active banking customer suddenly reduces usage and contacts support twice in a month, a predictive model might signal a risk of attrition.
Experience Investigators by 360Connext
OCTOBER 5, 2021
There are CX leaders who focus primarily on customer insights, like Voice of the Customer programs. And there are CX teams dedicated to customer journey design and improvements. There are CX leaders who have titles like Customer Success Manager and Contact Center Supervisor. Build a customer room.
Totango
JUNE 30, 2020
Communication during a crisis is about protecting your core asset, your customers. The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Challenges such as the ongoing COVID-19 pandemic only reinforce the importance of keeping the customers you have.
Retently
NOVEMBER 29, 2024
Use insights to make meaningful changes, and communicate these improvements to your customers. A first impression survey is a short, targeted questionnaire designed to capture those immediate thoughts and feelings customers or users have after interacting with your brand, product, or service for the first time.
Experience Investigators by 360Connext
JANUARY 18, 2022
One of the traits of successful organizational culture is how that intangible but important aspect of culture – how we want all employees to see who we are and where we fit in the world – needs to be “pervasive,” according to research published in the Harvard Business Review. The Common Method of Customer Experience Training.
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