InMoment XI

FEBRUARY 3, 2025

For example, say a community discusses an upcoming neighborhood-wide event on social media. A retailer might pick up on this via CI and run a hyper-local ad campaign with digital marketing messages highlighting products that people might want for that event.

Social Media 195

Social Media Events Call Center Multi-Channel 195

eglobalis

JULY 31, 2024

Eleven Key Technologies Enhancing Customer Experience Marketing Automation Platforms Marketing automation tools like Marketo and HubSpot streamline repetitive marketing tasks such as email campaigns, social media posting, and lead nurturing. As AI evolves, chatbots will become better.”

Customer Experience 428

Customer Experience Social Media 2024 B2B 428

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. It's about building real connections and driving strong social media engagement.

Social Media 52

Social Media Hotels Marketing Travel 52

Experience Investigators by 360Connext

OCTOBER 5, 2021

We once set up a virtual journey complete with waiting on hold opportunities and frustrating communications via email. Keep your finger on the pulse of social media, user reviews, and customer questions. Social media is a great place to check out what’s going right and not-so-right with your customer’s journey. .

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 116

Social Media Management Brands Communication 116

Experience Investigators by 360Connext

OCTOBER 6, 2014

So I decided to have some fun today and let you know why I am so passionate about this subject, plus fill you in on a few really amazing events coming up. Don’t miss Jeannie at these CX Day events: CXPA Chicago Local Networking Event Beginning a 5:30 PM CT (Come join us! I hope you’ll join us.

Customer Experience 289

Customer Experience Social Media 2014 Events 289

Experience Investigators by 360Connext

MARCH 11, 2015

It’s the hub of our thought leadership, our perspective on current events, our “x marks the treasure” spot for our social communities! I get great questions when I speak at events and try to record those quickly so I can write about them later. Blogs are at the center of many content strategies.

Blog 207

Blog Social Media Leadership Events 207

InMoment XI

OCTOBER 23, 2024

Proactively communicate with customers. Regular communication helps build trust and keeps customers engaged with your services. Offer 24/7 customer service across multiple channels, including mobile apps, social media, chatbots, and live chat. Leverage and emphasize community engagement.

Banking 195

Banking Customer Experience Financial Touchpoint 195

BirdEye

DECEMBER 6, 2022

hours on social media each day – and that number is only expected to increase. Social media has become a major part of our lives, and many platforms offer features that can benefit local businesses. Table of contents Social media marketing at a glimpse Benefits of social media marketing 1.

Social Media 97

Social Media Connections Communication Marketing 97

Experience Investigators by 360Connext

MARCH 5, 2015

We disappoint when we don’t show up for someone’s big event. Don’t communicate. If there is no communication, we can whip up a worst-case scenario faster than you can say Larry David. Deciding NOT to communicate is deciding TO disappoint. Communicate often. Humans disappoint one another.

Customer Service 274

Customer Service Sports Social Media Communication 274

BirdEye

DECEMBER 12, 2022

Over 90% of marketers use social media as part of their marketing strategy because they know it’s a powerful tool. However, coming up with social media post ideas can be challenging and time-consuming. To help you get started, here are 20 simple social media post ideas you can use today. Promote an event 12.

Social Media 98

Social Media Marketing Events Culture 98

Experience Investigators by 360Connext

NOVEMBER 20, 2014

At DoubleDutch , we create mobile applications for thousands of events annually, so pretty much every customer has the potential to substantively increase CLTV (customer lifetime value) for the company. Most events take place at least annually, and oftentimes a client will produce multiple events over the course of a year.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

InMoment XI

APRIL 26, 2022

Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising E Commerce Fashion 98

Experience Investigators by 360Connext

MAY 20, 2015

Need a speaker for your corporate event or conference? Customer-centric Culture & Communications. It’s HR and communications executives who understand they have a culture that ignores the customer. And much of that culture starts with communication. The communication is always about action.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

BirdEye

MARCH 29, 2023

“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does generating leads and building a more prominent brand for your business through social media seem challenging? Table of contents What is social media engagement? Does this sound like you?

Social Media 98

Social Media Engagement Metrics Measurement 98

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. It’s especially important for local businesses looking to connect with their communities and grow their customer base.

Social Media 98

Social Media Management Multi-Channel ROI 98

Experience Investigators by 360Connext

JANUARY 26, 2015

Mobile Communications. Social Customer Care: Best Practices for Major Engagement. Are you ready to engage with customers on social media? There are a few things you need to know about social customer care before you jump in, and many brands are blowing it! Join Jeannie for this special live event to learn more.

Customer Experience 274

Customer Experience Social Media Leadership Airlines 274

Experience Investigators by 360Connext

OCTOBER 1, 2014

It’s a small window of time to allow your words to captivate them without the distractions of social media noise or the 10 tabs they have open in their browser. We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day.

2013 274

2013 E-support 2014 Social Media 274

Russel Lolacher

MARCH 29, 2022

Social public service isn’t effective off the side of your desk. Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful.

Social Media 98

Social Media Leadership Communication Culture 98

BirdEye

DECEMBER 21, 2022

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. Take the initiative to develop a social media campaign for TikTok. billion users by 2023.

Social Media 97

Social Media 2023 2022 2026 97

Russel Lolacher

JANUARY 5, 2022

Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. Serious Social Media.

Social Media 98

Social Media Leadership Culture Communication 98

Experience Investigators by 360Connext

FEBRUARY 11, 2015

Syndicating our content on appropriate partner sites (CustomerThink, Business2Community, Social Media Today , etc.). Publishing original content on sites in our sphere of influence ( Retail Customer Experience , Multichannel Merchant, iMedia, Social Media Club). As for results? They were mixed.

Marketing 233

Marketing Social Media Blog Webinar 233

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. Social media approval workflows are like your brand’s lifejacket — they help you stay afloat even when navigating choppy waters. Watch the Free Demo Now.

Social Media 109

Social Media Multi-Channel Demo Feedback 109

InMoment XI

JUNE 7, 2024

With the increased usage of online review platforms and social media, guests hold unprecedented power to shape public perception. During their stay, encourage guests to share their experiences on social media and review platforms. Hotel reputation management has never been more important.

Hotels 195

Hotels Management Social Media Hospitality 195

BirdEye

JUNE 14, 2023

Communication channels are at the heart of any successful business. Whether it’s building the confidence of a new customer, establishing a better rapport with your staff, or resolving customer complaints , effective communication is essential for business success and growth. Table of contents What are communications channels?

Communication 98

Communication Social Media Document Advertising 98

InMoment XI

SEPTEMBER 25, 2024

By leveraging complex algorithms, machine learning techniques, and vast amounts of linguistic data, NLP aims to bridge the gap between human communication and computer understanding, transforming how we interact with technology in our daily lives. Market Intelligence : NLP can analyze many news articles, blog posts, and social media posts.

Insights 195

Insights Social Media Net Promoter Score Events 195

Alida

AUGUST 12, 2016

This trait is apparent in the prefered communication tools they use: text messages, Snapchat and Instagram all encourage concise and visual communication. Rather than taking the traditional advertising route, some brands are shifting marketing dollars to events where Millennial consumers can experience the brand in action.

Customer Insights 189

Customer Insights Insights Engagement Marketing 189

InMoment XI

JANUARY 4, 2024

Responsive Customer Support Offer responsive and accessible customer support across various channels, including live chat, email, and social media. Implement chatbots for immediate responses and streamline customer communication. Consider incorporating interactive elements or entertainment to make the events more engaging.

Retail 195

Retail Customer Experience Social Media NPS 195

Win the Customer

NOVEMBER 29, 2024

This includes interactions with your website, mobile app, social media, customer service, and physical stores. Analyze customer reviews and social media comments. Consider using a timeline or flowchart to illustrate the sequence of events. Track website analytics and app usage data.

Customer Journey Mapping 59

Customer Journey Mapping Customer Journey Touchpoint Social Media 59

InMoment XI

OCTOBER 12, 2022

A lot of it comes from unsolicited feedback (website reviews, social media comments, etc). Market research explores hidden relationships within industry data, collected by a market research firm, in order to predict and forecast future events and behavior within the market. What Is the Role of Market Research in Your Business?

Voice of Customer 221

Voice of Customer White Paper Marketing Definition 221

InMoment XI

MARCH 11, 2024

A communication feedback loop works by customers communicating with a business, the business analyzing the feedback, and then acting on it. Feedback Collection: The feedback is then collected by the company through various channels such as surveys, reviews, social media, customer service interactions, and more.

Feedback 195

Feedback Net Promoter Score Customer Experience Social Media 195

BirdEye

OCTOBER 30, 2023

Local social media marketing is a game-changer for small business owners. Looking for a quick and actionable answer on leveraging local social media marketing? Build your community 8. Organize local events 10. The former tends to reach a broader audience who may not be part of the local community.

Social Media 59

Social Media Marketing Events Advertising 59

InMoment XI

JULY 1, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. As mentioned earlier, predictive analytics is focused on forecasting future events, trends, or behaviors based on historical data. While surveys will continue to be important, they only give you part of the picture.

Social Media 195

Social Media Healthcare Retail Insights 195

BirdEye

FEBRUARY 12, 2024

In today’s digital era, showing up on social media isn’t just an option for brands — it’s a necessity. Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. Table of contents What is multi-location social media?

Social Media 59

Social Media Multi-Channel Demo Reference 59

Win the Customer

SEPTEMBER 5, 2023

In today’s digital age, social media has become an integral part of our lives. Whether it’s sharing updates with friends and family, staying informed about current events, or discovering new trends, social media platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed the way we communicate.

Social Media 59

Social Media Customer Service Competitive Advantage Entertainment 59

Experience Investigators by 360Connext

JUNE 20, 2018

With social media and the amplification of customer service issues, any brand risks losing customers before they event get them. Sometimes it’s just the way communications are handled after being a loyal customer. Prospects see how you treat current customers, then form opinions about your brand.

Engagement 179

Engagement Social Media Sales Loyalty 179