CSM Magazine

FEBRUARY 19, 2025

It ensures seamless communication between customers, kitchen staff, and service teams, making every step of the process more fluid. Beyond menu personalization, AI also enhances loyalty programs and targeted promotions. But AI goes beyond just order-taking.

Customer Experience 52

Customer Experience Social Media Competitive Advantage Customer Satisfaction 52

Kayako

MAY 30, 2017

Instead of implementing a “loyalty” program that has nothing to do with loyalty (and everything to do with discounts), Van Belleghem says think instead about how you would treat your best friend if he or she became a client. In his talk, Customer loyalty programmes…why bother!

Loyalty Programs 79

Loyalty Programs E-support Loyalty Rewards Programs 79

BirdEye

APRIL 1, 2025

Its online reviews , the most powerful and public reflection of your hospitality. Theyll refer your hotel to others, post positive reviews, and become part of your brand community. Emotional loyalty, built through proactive review engagement, is often more powerful than loyalty programs or discounts.

Hotels 52

Hotels 2025 Books Management 52

Currency Alliance

OCTOBER 11, 2018

Mobile check-in can also be deployed to upsell room selection, to offer customized key collection, or can be integrated with a loyalty program to confirm benefits such as lounge-access or free Wi-Fi. Restive guests: understanding hospitality loyalty. Different loyalty drivers apply to different guest demographics.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Kitewheel

MARCH 4, 2019

Travel and hospitality companies have a difficult job. Power Pre-flight Communications With Real-Time Interaction Management. We recently wrote about a negative preflight communication experience , but to summarize, airlines and other travel companies often fail to track the full range of potential customer interactions.

Travel 40

Travel Hospitality Customer Journey Airlines 40

ShepHyken

OCTOBER 11, 2021

The topics covered include quick response times, providing self-service options, different ways customers can communicate with you (phone, email, chat, text, etc.), Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? We can learn so much from the hospitality industry. by Max Starkov.

2021 78

2021 Article Customer Service Hospitality 78

ShepHyken

JUNE 6, 2022

My Comment: Regardless of the industry you and your company might be in, a good customer service strategy is to have a “hospitality mentality.” The strategy I’ve been sharing with my clients is to proactively communicate problems, have 100% transparency (hide nothing), and provide plenty of information and updates.

Article 71

Article 2022 Customer Service Loyalty Programs 71

BirdEye

DECEMBER 27, 2024

Creating an authentic review-generation culture requires strategic and thoughtful approaches that don’t feel forced or transactional. Follow up meaningfully after private customer feedback before requesting public reviews. Design email sequences that prioritize guest satisfaction before mentioning reviews.

Multi-Channel 52

Multi-Channel Social Media Feedback Guest Experience 52

CSM Magazine

FEBRUARY 5, 2025

The MAMA method is particularly effective in situations where emotions are running high, making it a favorite for industries like hospitality and retail. Each of these frameworks serves as a reminder that how you handle complaintsno matter how smallcan define whether customers leave with a grudge or newfound loyalty.

Brands 52

Brands Customer Service Airlines Net Promoter Score 52

ProProfs Chat

DECEMBER 21, 2020

Communicate to your customers if the product or service has new features to offer. With an omnichannel communication strategy: Customers won’t have to repeat themselves every they come across a new support operator. If you’ve realized your mistake, make sure that you communicate that to your customers instantly. Reward them!

Loyalty Programs 98

Loyalty Programs Customers Loyalty Sales 98

Qualtrics

JUNE 26, 2020

Koç Holding incorporates more than 40 subsidiaries operating in sectors such as oil refinery, automotive production, durable goods, financial services , hospitals , retail , hotels , higher education , and more. Communication: Feedback from the pulse and comments show that transparent, regular and frequent communication is very effective.

Sports 46

Sports Hospitality Loyalty Programs E-support 46

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. Rebalancing loyalty program economics.

2021 52

2021 Loyalty Loyalty Programs Travel 52

Interactions

AUGUST 7, 2019

With so many options in the travel and hospitality industry available for customers, consistent first-class service will be a vital differentiator to help companies stand out against the competition. The IVA can also personalize offers or upgrades based on past bookings, integrate with loyalty programs, and even make destination suggestions.

Travel 54

Travel Hospitality Books Airlines 54

Magellan Solutions

FEBRUARY 11, 2021

Blog posts could serve as a star for communications between you and your audience. Below are some of the customer service we offer: Loyalty programs. Entering details for hospital use. Blog posting should be on a regular basis to: Have more people finding you on search engines. Have more of them clicking on your posts.

Social Media 52

Social Media Hospitality Loyalty Programs Travel 52

Currency Alliance

MARCH 21, 2019

The sea-change in marketing technology is evident in the Gartner CMO survey, which tracked spending across all marketing disciplines: …most of which are rooted in martech solutions, younger than loyalty program management technologies, but all united by the common need to share customer data and use it to drive results.

Loyalty 58

Loyalty Banking Loyalty Programs Hotels 58

Currency Alliance

MARCH 24, 2020

But there are things we can do to ease the financial stress of those most affected, give customers hope, and proactively manage loyalty program liability. Currency Alliance operates a B2B SaaS loyalty currency management platform. Currency Alliance already has integrations with dozens of travel loyalty programs.

Travel 40

Travel Loyalty Programs Airlines Hotels 40

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. There’s a lot of useful takeaways in this, for loyalty marketers.

Magazine 52

Magazine Loyalty Innovation 2020 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Clarabridge

SEPTEMBER 8, 2015

This article originally appeared in Hospitality Technology and can be read in full here. Loyalty marketing has been defined as “the business process of identifying, maintaining and increasing the yield from best customers through interactive, value-added relationships.” That value-add is a two-way street.

Loyalty 40

Loyalty Hotels Hospitality Loyalty Programs 40

SurveySensum

AUGUST 24, 2023

Instant Gratification Through Automated Messaging – Airbnb In the realm of hospitality, Airbnb stands out for its innovative approach to reducing customer effort. The result is a win-win scenario, where both guests and hosts benefit from reduced effort and improved communication.

Brands 52

Brands Airlines Effort Score Banking 52

Retently

FEBRUARY 21, 2024

It gives a peek into how people view your ads, communications, and overall support, shaping your content marketing strategies. Hospitality operators A regional restaurant chain could implement the survey on their website and as part of their loyalty program signup. Importance of “How did you hear about us?”

Social Media 78

Social Media Advertising Events Insights 78

Experience Investigators by 360Connext

MAY 4, 2015

The conference attracted some of the biggest names in customer centricity from all over the retail, hospitality, and financial service industries. Yet, as I glanced over the list of attendees and speakers, I couldn’t help but notice the lack of attention given to mobile as a channel for customer communication. And it doesn’t stop here.

Customer Experience 280

Customer Experience Customer Journey Mapping Retail Hospitality 280

SmartKarrot

NOVEMBER 18, 2022

You must create a job description that precisely communicates the requirements of your organization before you can hire your next client success manager. They need to have strong communication skills and be able to communicate both verbally and in writing. Final Words.

Download 10

Download Management Healthcare Retail 10

SmartKarrot

NOVEMBER 17, 2022

You must create a job description that precisely communicates the requirements of your organization before you can hire your next client success manager. They need to have strong communication skills and be able to communicate both verbally and in writing. Final Words.

Download 10

Download Management Healthcare Retail 10

Currency Alliance

DECEMBER 13, 2018

At first glance, this year’s Gartner CMO spend survey may not make for happy reading for loyalty marketers. Loyalty program management’ was reported as CMO’s lowest priority, with 4.8% Firstly, loyalty tech isn’t as expensive as it used to be. of budget, down from 6.6% in 2017[ii]. 2018 saw a 14.2%

Loyalty 45

Loyalty 2019 Loyalty Programs 2018 45

Oracle

MARCH 18, 2021

And for the most avid travelers engaged in airline, credit card, and hotel loyalty programs, 2020 provided extremely limited opportunities to maintain status, earn points, or redeem travel rewards. Travel loyalty reimagined. Travel loyalty programs matter to consumers, and so do their responses to the pandemic.

Loyalty Programs 62

Loyalty Programs Travel Loyalty Airlines 62

C Space

MAY 20, 2020

Facebook is also working to integrate loyalty programs. While Shops are free to create, they could create significant new business opportunities for Facebook in advertising, payments, and other services. Businesses will be able to buy ads for their Shops, and when people use Facebook’s checkout option, it charges them a fee.

2020 52

2020 Brands E Commerce Airlines 52

BirdEye

FEBRUARY 18, 2025

In a world where travelers have endless options, hospitality marketing is crucial in attracting guests and building lasting relationships. It involves strategies like online advertising, branding, loyalty programs, and direct guest engagement. Here are some of the top hospitality marketing trends to watch: 1.

Hotels 84

Hotels Hospitality Marketing Guest Experience 84

CSM Magazine

JANUARY 21, 2025

The basis was the image of King Billy, symbolizing hospitality and generosity. Bonuses and loyalty programs A generous welcome package is available to new users, including cash bonuses and free spins. For active users there is a loyalty program with a progression of statuses.

Information 52

Information Entertainment E-support Loyalty Programs 52