Totango

MAY 7, 2024

You might set the following responsibilities: This model encourages two-way communication between CSMs and AEs and visibility for team leaders. Whether on the phone, in person, or via voice notes, verbal communication is far more collaborative than hiding behind Slack DMs, texts, and emails. Use your words Talk to each other!

Sports 103

Sports Sales 2024 Net Promoter Score 103

Russel Lolacher

MAY 4, 2021

Sports games easily fall under this category with a focus on wins/losses and stats to show who’s better than whom. There are many who fall into positions of leadership that are ill-suited (think Michael from The Office) and they aren’t bettering the organizational health. The post What Will be Your Leadership Legacy?

Leadership 128

Leadership Sports Events Connections 128

Experience Matters

DECEMBER 22, 2014

I recently had the opportunity to hear Derrick Hall, CEO of the Arizona Diamondbacks , speak at the Arizona State University, Center for Services Leadership (CSL) Compete Through Service Symposium. His goal: “Treat our fans, employees, and players better than any team in sports.” Hall sets the tone for his organization.

Culture 125

Culture Sports Magazine 2005 125

Experience Investigators by 360Connext

APRIL 24, 2017

If CX were an Olympic sport, it would be gymnastics. Seriously, one day you’re reviewing communications because the CEO realized they actually go to customers. 217: Jill Schiefelbein, Dynamic Communication. Communication Prowess. Whatever information you gather has to be communicated in ways to make change.

Customer Experience 232

Customer Experience Sports Communication Consulting 232

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. After listening to feedback and performance metrics, Carolyne and her leadership team were able to create shift bids based on performance, which allowed employees to have different shift options.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. Ironically, this simple truth is not top of mind for most leaders in business.

Sports 71

Sports Customer Experience Competitive Advantage Entertainment 71

Eptica

NOVEMBER 6, 2019

Date: Wednesday, November 6, 2019 Author: Guest author - Jeannie Walters Avoid these 5 CX Leadership Traps! Avoid these leadership traps and share in the success with your team, other leaders, and your entire organization! As such, her current hobbies include cheering on youth sports teams and robotics teams alike.

Leadership 77

Leadership Net Promoter Score Contact Center 2019 77

Playvox

DECEMBER 15, 2021

Workforce management has a lot in common with team sports. And they both benefit from smart huddles, where planning, communication, and expectations converge. As with team sports, workforce management thrives when team members are engaged and encouraged to perform. Zendesk leadership says it best.

Sports 52

Sports Management Leadership Customer Relationships 52

Beyond Philosophy

SEPTEMBER 20, 2018

Honest communication can not only improve communication, but it can also enhance workplace quality and Customer Experience. Gaffney is an expert on teaching organizations to tell the truth and communicate more effectively. What the leadership at an organization does is what their direct reports will do.

Leadership 136

Leadership Culture Sports 2016 136

Experience Investigators by 360Connext

MARCH 5, 2018

Are you treating customer experience like a sport? We’re assuming our education and communication styles are correct. ” This can be extremely pervasive if the leadership is part of perpetuating this view. Stop treating #CX like a sport! What do I mean about CX as competition? Click To Tweet.

Sports 161

Sports Leadership Consulting Sales 161

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. The types of communication platforms organizations can use. How knowledge transfer and culture can benefit from communication technology. PLAY AND SUBSCRIBE.

Communication 93

Communication Technology Culture Employee Experience 93

Experience Investigators by 360Connext

APRIL 23, 2024

It’s up to CX leaders to clearly communicate about these connections for their organization. Strategic Investments in Customer Experience As we often say, CX is a team sport. This is where some business acumen can help.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Beyond Philosophy

JUNE 4, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. Michael Lowenstein, Ph.D., So, is your company ‘human’?

Financial 144

Financial White Paper Books Airlines 144

BlueOcean

DECEMBER 13, 2022

Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers. That means communicating with integrity, openness, and honesty. Will you have senior leadership involved in your account? In particular, transparency is critical.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

One Millimeter Mindset

AUGUST 24, 2022

Right now, many of you parent, teach, or coach young people doing life events for the first time: learning to ride bicycles, play sports, attend kindergarten. Are you superimposing your own historical experiences and biases onto what they, themselves, experience and try to communicate to you? Delivered virtually or in-person.

Presentation 100

Presentation Sports Leadership Innovation 100

ShepHyken

JUNE 25, 2021

The keynote on the second day of the event was Troy Aikman, who was interviewed by Fiserv’s CEO Jeff Yabuki about sports, of course, as well as about leadership and business. Communicate the change, using a variety of vehicles and media. To drive lasting change… . Share the change vision. Tell the change story.

Sports 122

Sports 2019 Leadership Article 122

Steve DiGioia

SEPTEMBER 16, 2016

In my view, the best use of a Property Manager’s time is when they are communicating and having actual conversations, solving problems, boosting yields on investments, resolving conflicts and so forth. BF : Communication technology and societal attitudes continue to evolve at warp speed. BM : It’s a great point you make, Brock.

Customer Experience 102

Customer Experience Sports Omnichannel Customer Journey Mapping 102

Experience Investigators by 360Connext

JUNE 28, 2022

The same could be said about overall company goals, leadership goals, and yes, customer experience goals, too. Find out what they’re doing to earn that praise and then create the right training, communications, and reinforcement to scale it. Customer experience is a team sport. How did we earn this criticism?

Customer Experience 143

Customer Experience Net Promoter Score 2020 Leadership 143

Michelli Experience

OCTOBER 17, 2017

My career as a customer experience consultant has given me access to some of the most remarkable CEOs, senior leadership teams, and frontline leaders at iconic global brands. The interviewer inquired, “Isn’t a lot of leadership success today simply a matter of choosing the right technology before your competitors do?”

Interaction 81

Interaction Technology Leadership Consulting 81

Totango

JULY 23, 2021

What makes a sports team successful? This leadership role is responsible for establishing and cultivating relationships with top-tier clients, and understanding customer needs and how the company’s products or services can meet them. Excellent athletes who work together on both offense and defense to win the game.

Customer Success 127

Customer Success Chief Customer Officer 2021 Sports 127

ProProfs Chat

NOVEMBER 19, 2021

Do you feel there is enough communication with your teammates and team leaders? How satisfied are you with the frequency of communication from leadership while working from home? While being at home, what communication channels work best for you? How is our internal and external communication? Don’t know.

Engagement 98

Engagement Sports Net Promoter Score Webinar 98

SurveySparrow

JULY 1, 2022

If you’re a sports fan, it might be MS Dhoni or Roy Keane. Companies also struggle with this question, which is why we use leadership competencies to define a good leader. In this article, we will: Talk about 13 leadership competencies divided into 4 areas. What is Leadership? What are Leadership Competencies?

Leadership 52

Leadership Culture Presentation Sports 52

Lumoa

FEBRUARY 6, 2018

The top challenges that companies should be aware of in 2018, I see are: That senior leadership teams view CX as a passing fad or a short term campaign, and do not truly understand the enormous value a customer-centric approach to business brings – be it engaged employees, retained customers with increased share of wallet or new customers.

2018 121

2018 Customer Experience Customer Centricity Culture 121

GetFeedback

JANUARY 6, 2020

Think of other ways you can use personas as a tool for employee engagement and communications. A consumer persona, by contrast, could include personal characteristics like favorite sport or hobbies that might influence how they behave in their buying journey. Showing them in a “customer room” is another option worth considering.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

ClearAction

OCTOBER 25, 2022

Experience Leadership for CX Enthusiasts & CCXP Exam : get a solid foundation in almost-automatic CX excellence. Customer-Focused Communication : improve customer-focus with external customers and internal customers. Here are some examples to inspire your submission to the CX Team Sport Awards. Learn More. Learn More.

Sports 71

Sports 2009 2022 Financial 71

One Millimeter Mindset

SEPTEMBER 19, 2018

Does your organization make customer retention ownership a spectator sport or a game of hot potato? Click on this link. ” Babette Ten Haken’s One Millimeter Mindset speaking programs showcase how profitable collaboration catalyzes purposeful, innovative personal development, leadership communication and business growth.

Customer Retention 71

Customer Retention Sports Leadership Sales 71

ClearAction

APRIL 18, 2015

Propagate thought leadership: blog/wikis/social media are a great way to tap into peers’ expertise. Communicate the challenges, talk to the floor, know the pulse. Customer Experience Improvement is a Team Sport. HR can be a catalyst to knowledge sharing, but it requires a cross-organizational culture and alignment to succeed.

Customer Experience 96

Customer Experience Culture Social Media ROI 96

C Space

FEBRUARY 12, 2020

Loyal in how the brand that communicates something about me that’s deeply personal and deeply emotional. I love to use the brand Nike all the time because they understand that their story is really less about what are the shoes made out of and more about what does it mean to use sport and exercise as a way to transcend who you are.

Brands 52

Brands Marketing Sports Customer Centricity 52

ClearAction

SEPTEMBER 27, 2018

Set the Example for 360-Degree Collaboration : In team sports, it starts with the coach’s tone, words, body language, and follow-through. Every manager bears the responsibility to provide customer experience excellence context to what they communicate verbally and non-verbally. Make sure actions are not lipstick on a pig.

Customer Centricity 74

Customer Centricity Sports Culture Innovation 74

CSM Magazine

OCTOBER 28, 2016

Leadership capacity is more than simply skill development; it’s about performance, growth, transformation and change. Let’s define leadership as; “Leadership Capacity is the skilful use of leadership attributes for the growth and development of ourselves, our colleagues and our organization”.

Leadership 40

Leadership Competitive Advantage Innovation Sports 40

BirdEye

OCTOBER 11, 2024

Another key benefit is that Competitors AI lets you understand how you rank against your competition across all parts of the Birdeye Score, again providing easy-to-communicate findings you can use to communicate with line employees, management, and senior executives alike.

Insights 52

Insights Social Media Metrics Demo 52

Optimove

FEBRUARY 23, 2025

Multi-Channel Orchestration Web Inbox : Introducing a new owned communication channel, Web Inbox allows brands to deliver persistent, in-platform messages directly within their websites, ensuring marketing and CRM messages feel natively embedded rather than appearing as popups, banners, or overlays.

2024 52

2024 Multi-Channel 2025 Financial 52

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. What to put in your communications that will resonate with staff. . PLAY AND SUBSCRIBE. Chris Hsiung.

Culture 98

Culture Connections Leadership Communication 98

BirdEye

APRIL 6, 2023

Freelance writing Even with all the technology that has transformed our everyday lives, written words still drive communication between people and businesses. Success in this venture requires strong communication skills and an understanding of the job search and hiring process. Top 3 remote business opportunities 1.

2023 98

2023 Insurance Social Media Transportation 98

CX Journey

JANUARY 8, 2015

Thomas Jefferson When I was in sports in high school, I was told that a positive mental attitude was everything - you can''t win without it. There''s little clarity in your role, and no clear vision has been communicated to the company at large. Then one day, finally, you get a message from company leadership. It''s leadership.

Leadership 62

Leadership Culture Fashion Sports 62

CSM Magazine

APRIL 17, 2024

Assess Skills and Knowledge Managing customer service teams can be compared to managing a sports team, and teams with skill diversity are key to developing a well-rounded customer service organization. About the Author Victor Obando is VP of Customer Solutions at ActivTrak.

Customer Service 59

Customer Service Sports 2024 Banking 59

Innovative CX

APRIL 16, 2020

We shook hands, attended sporting events and anticipated the warmer days of Springtime. Leadership Presence. Leadership presence is needed now more than ever. Communicate. Communicate. Communicate. Hand sanitizer, toilet paper and other common necessities were in abundance on grocery store shelves.

Metrics 59

Metrics Effort Score Sports Leadership 59