ShepHyken

NOVEMBER 12, 2024

Even if the advisor hits the financial goals, the relationship may not be strong enough to retain the client without an adequate level of communication. So one word, communication , is the answer. That made me wonder about the reasons good companies lose customers. Did they just build a location that’s closer to your customer?

Return on Investment 101

Return on Investment Financial Workshop Customer Service Training 101

eglobalis

SEPTEMBER 11, 2024

Additionally, creating open channels of communication where employees can share customer insights and innovative ideas ensures that these valuable perspectives are captured and acted upon. This can be achieved through training programs, workshops, and access to resources that enhance employees’ knowledge and skills.

Innovation 444

Innovation E-support Culture Customer Centricity 444

BlueOcean

DECEMBER 13, 2022

Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? loyalty programs on average. Ulta tells a similar story— 95% of their revenue comes from their loyalty program members. The data is clear—loyalty pays… but it is often harder to achieve than it looks.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

CSM Magazine

JANUARY 28, 2025

Webinars and Workshops Hosting live or recorded webinars to explain advanced features or industry trends allows customers to deepen their knowledge and use a product or service more effectively. Boosts Retention and Loyalty When you provide ongoing education, you show customers that your relationship doesnt end at the point of sale.

Loyalty 52

Loyalty Apparel Webinar Workshop 52

Experience Investigators by 360Connext

NOVEMBER 30, 2021

In my work consulting, training, and running workshops , one consistent theme I find is teams are super eager to begin the Customer Journey Mapping process. Maybe there are key outcomes you’re looking to achieve, like reduced cart abandonment, increased customer loyalty, or fewer support requests.

Customer Experience 367

Customer Experience Customer Journey Mapping Customer Journey Touchpoint 367

ShepHyken

OCTOBER 22, 2024

Even if they subtly impact the conversation, the right words create confidence, build relationships, and foster repeat business and potential loyalty.  Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 89

Customer Service Workshop Customer Service Training Customers 89

ShepHyken

MARCH 24, 2025

Starbucks Raises the Bar on Customer Loyalty with Ad Campaign from Anomaly by Andrea Surnit (DesignRush) Companies that integrate storytelling, sensory marketing, and customer incentives can cultivate long-term relationships that ultimately drive revenue. This article serves up three giving back ideas/concepts to help build customer loyalty.

Article 74

Article 2025 Customer Service Healthcare 74

Retently

OCTOBER 16, 2024

This smart, efficient tool transforms your everyday communication into a strategic data collection engine that fuels CX improvements and business growth. Key Takeaways Email signature surveys enable effortless, real-time feedback gathering directly from daily communications, turning each email into a valuable data collection opportunity.

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

ShepHyken

OCTOBER 20, 2024

It involves getting to know customers by truly understanding who they are—what they like, what they need and how to communicate with them. Personalization, consistency, fun, trust, and a loyalty program are what helps these brands create customer loyalty. Let’s learn from some of the best. Unfortunately, very few brands have.

Article 77

Article 2024 Customer Service 2025 77

Experience Investigators by 360Connext

MAY 19, 2015

If we can understand that, then we can understand what and how and when to sell, communicate and appreciate them! I attended a workshop from a large organization well known for journey mapping. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

Customer Journey Mapping 234

Customer Journey Mapping Customer Journey Workshop Social Media 234

Optimove

JULY 26, 2021

CRM Marketing teams put a lot of effort into increasing customer loyalty across various stages of the customer’s lifetime – starting from acquisition to retention, all the way through reactivation. To get started, watch the mini-workshop or read the transcript just below it: How to increase customer loyalty. Define an objective.

Loyalty 98

Loyalty B2C Workshop Customers 98

InteractionMetrics

NOVEMBER 21, 2024

2: Re-Read One Email for Clarity and Impact Customer communication often starts with emails. Refining written communication boosts clarity, consistency, and customer satisfaction. ” 4: Workshops: Aligning Teams for Immediate Improvements A unified team approach can immediately improve customer service.

Customer Service 52

Customer Service Workshop Net Promoter Score Metrics 52

Experience Investigators by 360Connext

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. It’s up to CX leaders to clearly communicate about these connections for their organization.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

ShepHyken

DECEMBER 29, 2024

New CX Index Report: Data Reveals Personalization and Integrity Are the New Imperatives for Customer Loyalty in Retail, Financial Services, and Telecoms by Fabrizio Trotti (Technology Reseller News) Today, customer experience (CX) is no longer just a differentiator; its the foundation of customer loyalty and long-term business growth.

Article 74

Article 2025 Customer Service 2024 74

Experience Investigators by 360Connext

FEBRUARY 9, 2021

That leads to a whole other set of investment opportunities: Cross-functional leadership assignments, coordination and communication to act on next steps. Strategic communication around CX foundations – defining the customer experience for your organization and how each employee plays a role. You need to act on them!

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

CSM Magazine

OCTOBER 30, 2024

Communicate Clearly and Concisely Why it matters: Clear communication reduces misunderstandings and builds trust. Customize avatars to reflect brand personality: Tailor the AI avatar’s appearance and communication style to align with your company’s brand image.

Customer Service 52

Customer Service Seminar Exceptional Customer Service Workshop 52

CSM Magazine

DECEMBER 5, 2024

What’s more, by fostering a culture of inclusivity, companies can enhance problem-solving capabilities, increase customer loyalty, and improve overall service quality. Ultimately, a diverse team enhances initial interactions and lays the groundwork for customer loyalty , essential for sustained business success.

Customer Service 52

Customer Service Culture Loyalty Workshop 52

GetFeedback

DECEMBER 2, 2019

Focusing on your customers will result in increased loyalty, more positive word-of-mouth referrals, and higher spend from your best customers. Understanding this important segment of customers means creating experiences that continue to earn their loyalty and, in return, their money. First things first.

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195

CSM Magazine

MARCH 5, 2025

A strategically built client appreciation system enables advisors to gain market distinction because it creates lasting client loyalty. Personalized Communication Matters A personal approach stands as the most powerful method to express gratitude. The virtual event space now represents a beneficial method for client engagement.

Financial 52

Financial Seminar Events Presentation 52

ShepHyken

DECEMBER 26, 2023

Consistency creates confidence, and confidence can lead to customer loyalty. Regardless of the channel, you need to be there and meet their communication expectations. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Today, they may call you.

Customer Service 163

Customer Service Workshop Customer Service Training Connections 163

InMoment XI

OCTOBER 3, 2024

This is a key indicator of your organization’s customer loyalty and success in building lasting customer relationships. Implement Loyalty Programs Implementing a loyalty program can be one of the most effective customer retention strategies that your organization invests in. Why is Customer Retention Important?

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

CSM Magazine

MARCH 10, 2025

Whether through help-desk interactions, marketing messages, or automated responses, voice moulds perception and can ultimately determine customer loyalty. A companys tone of voice is more than just the words it chooses; it encompasses communication style, brand values, consistency and emotional resonance. What Is a Companys Voice?

Customer Experience 52

Customer Experience Reference Communication Customers 52

SurveySparrow

SEPTEMBER 29, 2023

And one powerful tool that can help achieve this is a customer experience workshop. But what exactly is a customer experience workshop, and why is it so important? What is a Customer Experience Workshop? Read More: 10 Best Customer Experience Books of All Time Why is a Customer Experience Workshop Important?

Workshop 52

Workshop Customer Experience Roadmap Innovation 52

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. Positive perceptions lead to increased sales and customer loyalty, while negative perceptions can harm sales and brand value.

Automotive 195

Automotive Management Social Media 2024 195

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Before joining HotDoc, Agnes spent 4 years at Apple.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

CSM Magazine

MARCH 14, 2025

When staff master the art of active listening, misunderstandings are minimized, and customers feel valued, which builds trust and loyalty. Clear Communication Clear, concise communication is a vital skill for customer service excellence. Good communication includes: Avoiding technical jargon or overly complex terms.

Customer Service 52

Customer Service Workshop Feedback Communication 52

CSM Magazine

JANUARY 2, 2025

It transforms standard interactions into human connections, fostering trust and loyalty. Meeting them with empathy can diffuse tension and turn disappointment into loyalty. Active Listening Workshops : Empathy begins with listening. Lets break it down further. What is Empathy?

Culture 52

Culture Healthcare Connections Interaction 52

One Millimeter Mindset

MAY 21, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Sales 132

Sales Workshop Culture Presentation 132

CSM Magazine

JANUARY 2, 2025

It transforms standard interactions into human connections, fostering trust and loyalty. Meeting them with empathy can diffuse tension and turn disappointment into loyalty. Active Listening Workshops : Empathy begins with listening. Lets break it down further. What is Empathy?

Culture 52

Culture Healthcare Connections Interaction 52

CSM Magazine

DECEMBER 2, 2024

One way to improve healthcare customer service is by focusing on communication and ensuring a seamless flow of information between providers, staff, and patients. Furthermore, quality customer service can drive patient loyalty and positive word-of-mouth, which can help healthcare organizations stand out in a competitive market.

Healthcare 52

Healthcare Customer Service Communication Insurance 52

ReviewTrackers

MARCH 24, 2021

Therefore, to improve customer retention in banking, organizations must focus on becoming more customer-centric — and delivering experiences that wow, delight, and inspire loyalty. Staying engaged and in regular communication with your banking customers beyond their branch visits can make a big impact on your customer retention efforts.

Banking 123

Banking Customer Retention Customer Experience Financial 123

One Millimeter Mindset

OCTOBER 27, 2020

Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. . My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 117

Workshop Presentation Communication Engagement 117

One Millimeter Mindset

OCTOBER 8, 2020

Do your story narratives change each time you communicate with colleagues and clients? Thus, each story you tell, and stick to telling, clearly communicates a lesson, a parable. Develop a communication agenda for when, where and why to tell any type of story in the first place. So, first, ask yourself. Then, ask yourself why.

Workshop 117

Workshop Entertainment Leadership Communication 117

One Millimeter Mindset

JUNE 30, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 120

Workshop Sales Presentation Communication 120

Optimove

JULY 12, 2021

That’s why customer engagement must become an essential KPI for every business that cares about loyalty and lifetime value. Watch the 3-minute mini-workshop or read the transcript just below it to find out: Customer Engagement – A Key Success Strategy for Any Business. What Are Some Customer Engagement Strategies? Reach Out ?at

Customer Engagement 98

Customer Engagement Engagement B2C Workshop 98

CSM Magazine

JANUARY 27, 2025

Small shifts in communication, support, and responsiveness can create loyal customers who choose your store every time. Direct Communication : For a personal touch, engage with customers one-on-one through live chat or emails. Online wholesale stores deal with a diverse customer base that has varied communication preferences.

Customer Service 52

Customer Service Multi-Channel Social Media Communication 52

Beyond Philosophy

OCTOBER 8, 2020

For example, I was running a workshop for a client in the mobile communications market. The VP of customer service was late and came into the workshop after about an hour looking fraught. First, there is usually a lot of operational overlap that causes poor experience and increases your costs. I asked him what the problem was.

Customer Focused 173

Customer Focused Call Center Workshop Consulting 173