Kayako

NOVEMBER 30, 2015

Janna Bastow of ProdPad will be joining Kayako’s Dan Wong for a webinar about the benefits of going public with your product roadmap on Thursday December 3rd, 4pm GMT / 11am ET / 8am PT. Transparency is key to communication. simplybastow and @gnownad show how to communicate with customers using your product roadmap.

Roadmap 30

Roadmap Webinar Communication Feedback 30

ChurnZero

MARCH 7, 2025

Within your wider company, a successful customer community with self-serve resources and peer learning will add value in three main areas: 1: Customer experience: communities can enhance onboarding, drive retention, and provide customer training. The three stages of digital community platform evolution.

Roadmap 52

Roadmap Competitive Advantage B2B 2024 52

Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. RSVP for the webinar today! First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. Register Now. ai, Kony and Genesys.

Roadmap 52

Roadmap Customer Experience Webinar Contact Center 52

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Jeremy Jeffers from Untapped, an app that allows users to socially share and explore the world of beer with others, shared that as a global company, their internal communications surrounding affected areas was crucial.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. Enhanced Multi-Channel Communication The digital age has ushered in a plethora of communication channels, from social media to chatbots.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

InMoment XI

OCTOBER 10, 2023

Whether it’s the responsiveness of the support team, the clarity of communication, or the resolution provided, CSAT scores shine a light on areas needing improvement. These metrics provide a roadmap for improvement, ensuring businesses remain customer-centric in their approach.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. At FullStory, we’ve landed on a successful process for prioritizing our product efforts called the 9-Blocker and we shared a little bit about this process in the webinar. When in Doubt, List It Out.

Roadmap 58

Roadmap Webinar Document Definition 58

Kayako

MARCH 9, 2017

“Product testing helps me to understand the process of the Engineering team in deciding the roadmap. Helping to roadmap the releases means Support can identify and handle minor bugs, and also to communicate the correct issues to customers or engineers.”. Train customers through webinars.

Customer Service 71

Customer Service Document Webinar Roadmap 71

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 88

Brands White Paper Social Media Webinar 88

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. No worries on if you missed this webinar (or even if you want to listen to it again), you can view the webinar on-demand here.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

White Paper 76

White Paper Social Media Webinar 2020 76

Avaya

APRIL 10, 2019

She also is a widely recognized expert in the communications field, with specialty areas of VOIP/UC, collaboration, and managed/hosted/cloud communications services. In my next blog, I will review how organizations are leveraging AI in the contact center and provide a roadmap for success.

Contact Center 71

Contact Center Virtual Agent Document Roadmap 71

Gainsight

JANUARY 17, 2020

Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program.

Feedback 117

Feedback Roadmap Demo ROI 117

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. In-App Engagements and Product Communications.

2023 52

2023 Roadmap Webinar Metrics 52

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. He brings a wealth of knowledge and experience as a passionate community member throughout the years. ?.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. In this webinar, English doubled down on: Gaining an understanding of what discovery engagement is and why it’s critical to organizational success. In the webinar.

Roadmap 41

Roadmap Workshop Webinar 2021 41

ChurnZero

APRIL 8, 2020

Consider building an onboarding journey in your Customer Success platform as well as incorporating an onboarding flow into a community-driven knowledge base. . ? Speak to your customers—regularly. An online community allows you to: Stimulate multi-way communication between, and amongst, your company and your users.

Customer Journey Mapping 81

Customer Journey Mapping Roadmap Customer Journey Customer Success 81

ClientSuccess

JULY 13, 2022

Always leave open lines of communication, and ensure customers know they can reach out with any issues or questions. Always work from a long-term customer roadmap. . Working from a long-term customer roadmap can help the customer see where their relationship with your company is heading with the final goal in mind.

Loyalty 78

Loyalty Roadmap Customer Retention Webinar 78

ChurnZero

APRIL 22, 2022

We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. And the ChurnZero Community: a collaborative, member-led space for passionate CS professionals to learn from each other. We aim to create a relationship that promotes deep adoption and maximum value.

2022 98

2022 Customer Success Roadmap Events 98

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! The reality, though, is that sure, when you’re making a product roadmap decision, you do need someone who can interpret a customer problem and translate it into the correct product.

Webinar 52

Webinar Roadmap Customer Success Feedback 52

8x8

DECEMBER 3, 2018

Even if you know customer service is important, not everyone has a clear roadmap for improvement. Communications technologies can help you first, identify key areas for improvement and second, help you create a roadmap for better customer experience. How to Improve Your Customer Experience. Step 1: Understand Where You Are.

Customer Service 54

Customer Service Contact Center Net Promoter Score 2019 54

Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success.

2020 75

2020 2021 Webinar ROI 75

Amity

MARCH 20, 2016

At that moment - only about 20 minutes after talking with me - Jeffrey became my strategic partner, communicated exactly what I needed to know to achieve my objective, and he had the deal before I even saw a quote! He genuinely listened, communicated exactly what I needed to know, and was a strategic partner in making me successful.

Roadmap 60

Roadmap Webinar Measurement Customer Retention 60

Gainsight

MARCH 21, 2019

Identify backup sponsors and train them and communicate with them to get to the point where your relationship isn’t dependent on any one person. I’m always surprised by how often CS teams aren’t really communicating with Product Managers. On the other hand, how well do you know your product roadmap?

ROI 78

ROI Webinar Return on Investment Customers 78

Gainsight

FEBRUARY 29, 2024

That topic was the focus of Gainsight’s recent webinar with partnership experts Jay McBain from Canalys and Jane Bossert from IBM. Overcoming Through-Partner Customer Success Barriers With Technology Communication stands at the center of effectively managing the intricacies of channel partnerships and partner ecosystems.

Customer Success 52

Customer Success Webinar Roadmap Customers 52

ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. Here’s the webinar in full.

Sales 52

Sales Customer Success Webinar Tourism 52

Gainsight

MAY 3, 2020

Remote work, a rapidly shifting product roadmap, and a demand to support existing customers have led to a tighter integration to improve retention. During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . Efficient and Scalable Communication.

Customer Success 59

Customer Success Roadmap ROI Sports 59

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Missed the webinar, or just want a recap? This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics. Webinars & Events. Marketing Roadmap Deep Dive Webinar.

2021 52

2021 Webinar Roadmap Blog 52

Kitewheel

MAY 18, 2021

In a recent webinar , Mark Smith shared some of the key ways to drive great customer experiences with journey orchestration. Then, turn journey mapping from a static exercise to a roadmap for action. Turn Journey Mapping Into A Roadmap For Action. In this blog, we explore three ways you can supercharge your customer experience.

Customer Experience 52

Customer Experience Roadmap Customer Journey Webinar 52

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. Be proactive with your customer communication and transparent with any issues that arise. How to prevent customer churn. Toolkit: Churn Management Toolkit.

Roadmap 52

Roadmap Webinar Customer Relationships Customer Relationship Management 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Creating a Product Roadmap? In-App Engagements and Product Communications. If your company has its eye on the sacred hypergrowth status and you are investing in product-led growth, Gainsight has good news for you.

2022 52

2022 Government 2021 Magazine 52

Gainsight

JULY 26, 2022

This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . With product usage data in place , you’ll have the ability to see macro-level and micro-level product metrics that could in-turn trigger timely customer communications and CTAs.

NPS 59

NPS Webinar Roadmap Customer Success 59

Amity

MAY 4, 2016

One major milestone in client communications is the introduction of in-app messaging. In this article, Tamar Weinberg offers an in-depth analysis of three leaders in the communication space. ProductPlan - (Score = 1833)ProductPlan develops strategic planning and product roadmap software for product teams. Splashtop Inc.

Customer Base 51

Customer Base Roadmap Webinar Books 51

ProProfs Chat

JULY 6, 2018

Director of Marketing & CX at M4 Communications, Inc. Our customers want us to push the technology and thought-leadership boundaries on our roadmap to deliver solutions to help them delight their customers. Creating a passionate, connected community. The experience itself – and the level of engagement (e.g.

Customer Service 100

Customer Service Culture Customers Interaction 100

CSM Magazine

SEPTEMBER 20, 2021

Many customer service software tools allow you to automatically convert customer communication into an article that you can share in your employee portal or community forum section. Apart from the in-house resources, you must invest in external educational resources, such as webinars, seminars, and training, etc.

Social Media 98

Social Media Seminar Customers Customer Service 98

Think Customers

JUNE 1, 2020

During the TTEC on-demand webinar, “ Contact tracing: Why the road to recovery requires people, process and technology ,” experts from TTEC and Pegasystems shared insights about how government agencies are ramping up contact tracing programs with a technology-enabled, empathetic approach. Speed is the name of the game. to questions?while

Government 52

Government Webinar Roadmap Contact Center 52