InMoment XI

OCTOBER 26, 2022

When you break down those silos and create channels of communication across departments, your business will see more success in the areas that matter most! And that engaged employees can increase an organization’s sales by up to 20%? When your employees are engaged in the experience, your organization will benefit.

Retail 397

Retail Customer Centricity Government Chief Customer Officer 397

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Refine E-Commerce Websites for Conversions A seamless shopping experience can set up a retailer to drive early online sales.

Retail 52

Retail Sales Marketing E Commerce 52

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 94

Sales Customer Success Insights Webinar 94

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? It is effective communication. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 115

Sales Automotive Advertising Demo 115

InMoment XI

OCTOBER 10, 2024

However, industries such as communications and media allocated 23.9% If a LinkedIn post that links to a guide performs well, consider hosting a webinar around that guide. Your social media management budget will vary depending on the industry you are in. For example, the average business will spend 14.9%

Social Media 195

Social Media Management 2024 Multi-Channel 195

Alida

MARCH 30, 2017

At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry. Improving marketing materials…and increasing sales. Watch the on-demand webinar. Identifying unmet need.

Customer Insights 145

Customer Insights Insights Webinar 2015 145

Experience Investigators by 360Connext

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Ask for input – don’t just offer training or webinars that are solely product-centered. Ask for what might be missing.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

GetFeedback

SEPTEMBER 24, 2019

Marketers are usually tasked with brand building, lead generation, and customer communications. In recent years, the job of sales professionals has changed dramatically due to buyer self-education via the internet and social media. This means that the sales reps, when they do engage with buyers, must be better prepared. .

ROI 150

ROI Webinar Sales Loyalty 150

ChurnZero

DECEMBER 15, 2021

Sales, Marketing, and Product teams can all benefit from having the answers to those sorts of questions. Customer Success Software & Sales. Customer Success software can easily show Sales teams the customer type or particular industry in which current customers have renewed, or are forecasted to renew. Realistic Timeliness.

Sales 98

Sales Customer Success Marketing Net Promoter Score 98

CSM Magazine

JANUARY 28, 2025

Whether delivered through an online knowledge base , interactive webinars, or in-platform tutorials, customer education ensures your users not only understand your offering but also develop a deeper connection to your brand. How Does Customer Education Work? How Can Customer Education Benefit Your Business?

Loyalty 52

Loyalty Apparel Webinar Workshop 52

CSM Magazine

DECEMBER 9, 2024

These pressing industry challenges and more – lie at the heart of an upcoming webinar being hosted by our team at Sabio Group, supported by our partner Avaya , on Thursday, December 12th. Unforeseen costs and implementation complexities that weren’t part of the glossy sales pitch. The culprits?

Webinar 52

Webinar Average Handle Time Customer Satisfaction Roadmap 52

ProProfs Chat

OCTOBER 16, 2020

Live chat leveraged as a sales tool not only improves conversion but also simplifies and shortens the sales funnel. And that’s what we’ll focus on – how a live chat sales funnel works, how it’s different from the traditional one, and how to optimize it. Live Chat Sales Funnel: How it Works.

Sales 98

Sales Connections Definition Engagement 98

Beyond Philosophy

OCTOBER 9, 2017

For example: The customer trusts the organization to communicate to him. It can inspire actual behavior, e.g. getting a new sale or gaining a new customer, keeping an existing customer or losing a customer, etc. Join us for our Intuitive Customer Conversations webinar series. She is annoyed that the website is confusing.

Webinar 145

Webinar Books Consulting Interaction 145

ProProfs Chat

FEBRUARY 28, 2018

From website optimization through webinar marketing to social media, marketers have been experimenting with every opportunity to get their message across to their prospects. If you are looking to skyrocket your lead generation and sales through the roof, you don’t need to look beyond a good live chat software. Let’s explore how!

Sales 90

Sales Social Media Information Innovation 90

Beyond Philosophy

NOVEMBER 27, 2017

Most organizations leave customer interaction with the customer service team, with anyone else avoiding direct communication most of the time. Same goes for company communications; any newsletter or regular communiqué should devote a lot of content toward customer-issues and related topics. They view complaints as opportunities.

Customer Centricity 160

Customer Centricity Leadership Consulting Culture 160

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Jeremy Jeffers from Untapped, an app that allows users to socially share and explore the world of beer with others, shared that as a global company, their internal communications surrounding affected areas was crucial.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Experience Investigators by 360Connext

MAY 12, 2020

We need to focus on sales, not customer experience. The Communication Trifecta: Logic, Emotion, and Symbolism. We communicate most effectively when we present logic, emotion, and symbolism. The Objection: We need to focus on sales, not customer experience. The Reality: Customer Experience Builds Sales.

Contact Center 162

Contact Center Metrics Net Promoter Score Financial 162

TechSee

JUNE 16, 2022

Sharad is the Managing Director (Strategy and Analytics) and global leader in the Applied Intelligence practice at Accenture, with deep expertise in AI-powered customer engagement, and the enterprise-wide adoption of AI across industries, including insurance, communications, travel, and health care.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Beyond Philosophy

MARCH 20, 2017

Turning your value proposition into effective sales and marketing messaging and content to reach potential buyers. Instead, what buyers want is a stellar sales experience where they can learn something new, and marketing content that educates and makes them smarter. Marketing and sales need to collaborate.

2017 137

2017 Customer Centricity Sales Books 137

inSided

NOVEMBER 26, 2019

Good communication is vital if you want to improve your company’s bottom line and grow your business. When you communicate well with customers, your chances of success in business increase exponentially. Check out this guest blog from Omnisend on the best strategies for successful B2B customer communication.

B2B 75

B2B Communication Webinar Blog 75

Totango

JUNE 21, 2023

The cross-functional nature of customer success As we continue to redefine the landscape of customer success (CS), one thing is clear: the customer journey is a collaborative endeavor that involves marketing, sales, customer success, and product teams.

Communication 89

Communication Customer Success Customer Journey Webinar 89

Kerry Bodine

AUGUST 14, 2020

On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. So many, in fact, that I didn’t have time to answer them all on the webinar itself. The post Q&A From My CXPA Webinar: From Journey Mapping To Journey Management appeared first on Bodine & Co.

Webinar 83

Webinar Management Touchpoint Telecommunications 83

Uniphore

JANUARY 4, 2022

At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Umesh co-founded Uniphore with Ravi Saraogi to bridge the communication gap between man and machine using voice and speech. Conversational AI Platform. U-Self Serve. Emotion AI.

2022 126

2022 White Paper Contact Center Innovation 126

Beyond Philosophy

OCTOBER 12, 2017

87% of in-store fashion shoppers want to try stuff on, but only 34% of in-store fashion shoppers want help from sales associates. Electronics shoppers (70%) and home improvement shoppers (62%) do want advice from sales associates. If you can communicate how you advocate for change and make the world a better place at your store (e.g.,

Fashion 130

Fashion Retail Multi-Channel 2017 130

ChurnZero

APRIL 2, 2021

In this article, we look at how three teams that have a major role in shaping the customer experience – sales, product, and marketing – can use Customer Success software to level up their game and drive success. . How Sales Benefits from Customer Success Software. Get tighter industry focus. Find more relevant customer references.

Sales 64

Sales Customer Success Marketing Net Promoter Score 64

ChurnZero

AUGUST 14, 2020

Its workstreams rely upon inputs such as sale’s manual data entry and gut instincts. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If If you think a CRM is suitable for post-sale customer management, you’re wrong and here’s why.). Sales or Sales Operations.

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

Totango

JUNE 3, 2022

Sales to Customer Success Handoff Email Template. As [Sales Rep Name] mentioned, I’ll be your main point of contact, and it’s my job to make sure you have everything you need to achieve your goals with our products. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar.

Customer Success 115

Customer Success Webinar Seminar Events 115

BirdEye

DECEMBER 30, 2024

Whether you’re a healthcare provider, a healthcare facility providing healthcare services, or a medical sales company, these strategies will set you up for success. This guide dives into proven tactics, innovative tools, and actionable insights to help you master lead generation for medical businesses. Watch the Free Demo Now.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

ProProfs Chat

AUGUST 14, 2020

And one tool that helps you conduct consistent communication and simplify customer journey is live chat. More than 80% of customers seek immediate response for sales or marketing questions. But this number rises up to 90% when their question is solely about sales. Improves sales. Webinar Registrations.

Customer Journey 116

Customer Journey Webinar Customers Brands 116

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Who Should Own Renewals and Upsells: Sales or Customer Success?

2021 111

2021 Customer Success Webinar Multi-Channel 111

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Here’s the webinar in full. In addition to your five customer needs, you also have key questions that help you develop a deep understanding of what your customer is trying to do, in a deeper way than your sales team has already discovered.

Sales 52

Sales Customer Success Webinar Tourism 52

InMoment XI

OCTOBER 10, 2023

Whether it’s sales growth, revenue, or employee performance, KPIs give stakeholders a bird’s eye view of where the company stands. Whether it’s the responsiveness of the support team, the clarity of communication, or the resolution provided, CSAT scores shine a light on areas needing improvement.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

Experience Investigators by 360Connext

SEPTEMBER 29, 2020

“I Know Customer Experience is Important, But…” When I speak to groups or host our webinar series, the Weekly Win , I hear one thing over and over again. “After sales, we move them to a new account manager.” Proactive communication with clients is often discouraged. “I get it. Healthcare.

Healthcare 143

Healthcare B2B B2C Insurance 143

One Millimeter Mindset

MAY 19, 2020

So yeah, while the sales guys and gals get all the customer acquisition glory and credit, consider your own mission-critical role. By now, you are virtual webinar- and seminar-saturated. My playbook of communication tools and methods, Do YOU Mean Business? And work in a cost-center department buried deep in your organization.

Seminar 104

Seminar Workshop Presentation Webinar 104

CSM Magazine

JANUARY 17, 2024

This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. How Can Enterprise Video Platforms Transform Communication? Whole-team meetings, town-halls, webinars and more can be arranged with a hefty savings in outflow.

Communication 52

Communication 2023 Social Media Travel 52

ChurnZero

DECEMBER 2, 2022

In our webinar, “ Lessons learned from a big a$$ book shift ,” ChurnZero’s CX team pulls back the curtain to share the methodology, approaches, and lessons learned from shifting CSM books across our entire customer base. Related reading: Five lessons in communication from ChurnZero’s big a$$ book shift.

Books 98

Books Webinar Chief Customer Officer Customer Base 98

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . You want to be considered like a Sales or a Marketing department. Because what you don’t want is 10 different voices coming out for communications. Q&A Recap.

Customer Success 98

Customer Success Webinar Communication Return on Investment 98