ShepHyken

OCTOBER 22, 2024

Here are three ideas: Yes and No – If you’ve been in sales, you may have been taught that the goal is to get the customer to say yes. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. I agree with this in principle.

Customer Service 90

Customer Service Workshop Customer Service Training Customers 90

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

ShepHyken

SEPTEMBER 7, 2022

In our customer service workshops , we do an exercise in which we ask participants what their favorite companies are to do business with and why. One of its success traits is communication. Frequent communication is one of the reasons customers have so much confidence in Amazon. . We almost always get Amazon as an answer.

Communication 78

Communication B2C Workshop B2B 78

CSM Magazine

OCTOBER 30, 2024

Here are ten tips to enhance the customer service experience in telesales via sales outsourcing. Communicate Clearly and Concisely Why it matters: Clear communication reduces misunderstandings and builds trust. How to do it: Attend training sessions: Take advantage of workshops and seminars.

Customer Service 52

Customer Service Seminar Exceptional Customer Service Workshop 52

InMoment XI

MARCH 27, 2024

Given these stats, it’s no surprise that sales-oriented corporations are taking a backseat to tech innovators, customer experience leaders, and automotive brands with a strong digital presence and great online reputation. Car Dealership Reputation Management The key is to make experience — not sales — the priority.

Automotive 195

Automotive Management Social Media 2024 195

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. How many of your clients have voiced this sentiment, when attempting to traverse execution of pre-sale promises and their post-sale service delivery and execution? As degradation of services became more frequent, I exercised leadership communication.

Leadership 61

Leadership Communication Workshop Customer Retention 61

Customer Bliss

JANUARY 10, 2019

Michael and his team needed to create movement around a communication and channel strategy to keep clients. Use Education and Emotion to Communicate with the Customer. His sales team positively encourages customers, telling them that they have the power to make a choice that matters. Retention strategy.

Customer Experience 155

Customer Experience Chief Customer Officer Connections Workshop 155

ShepHyken

NOVEMBER 20, 2020

By coaching to handle every situation amazingly well, you can improve reputation and get more sales/. Make it step-by-step to include every communication touchpoint. Consider having on-site training workshops by customer service experts. The workshops are customized to meet the unique needs of your employees.

Customer Service 151

Customer Service Net Promoter Score Workshop Document 151

One Millimeter Mindset

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Then, the original sales professional is not part of these critical, post sale steps. When gaps in post sale execution persist in organizations and associations, why are internal stakeholders still so surprised? Or worse, something in-between.

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

One Millimeter Mindset

SEPTEMBER 16, 2019

Especially when these omitted details surface, often inconveniently, both pre- and post-sale. Most of the time, these professionals are involved in the post-sale care and feeding of customers, once a sale is consummated. At “that” final meeting, when the sale is assumed, but not yet closed. Something different?

Sales 72

Sales Return on Investment Workshop Customer Retention 72

SurveySparrow

SEPTEMBER 29, 2023

And one powerful tool that can help achieve this is a customer experience workshop. But what exactly is a customer experience workshop, and why is it so important? What is a Customer Experience Workshop? Take a company with many departments like sales, customer service, marketing, and product development. Let’s see.

Workshop 52

Workshop Customer Experience Roadmap Innovation 52

One Millimeter Mindset

JUNE 23, 2020

Similarly, do you spiel the sales blah-blah-blah long enough to close a contract? Without any real intention of walking your story to create post-sale continuity to retain clients? Engage me to present one of my One Millimeter Mindset speaking programs, workshops, coaching and mastermind groups. The never-ending story.

Workshop 109

Workshop Sales Presentation Communication 109

One Millimeter Mindset

JUNE 30, 2020

Serving nothing more substantial than an inside-out marketing and sales purpose, via a pre-packaged library. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My playbook of communication tools and methods, Do YOU Mean Business? So you do not have to think about a thing!

Workshop 120

Workshop Sales Presentation Communication 120

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

CSM Magazine

JANUARY 28, 2025

Webinars and Workshops Hosting live or recorded webinars to explain advanced features or industry trends allows customers to deepen their knowledge and use a product or service more effectively. Boosts Retention and Loyalty When you provide ongoing education, you show customers that your relationship doesnt end at the point of sale.

Loyalty 52

Loyalty Apparel Webinar Workshop 52

Experience Investigators by 360Connext

AUGUST 4, 2020

My workshopping and consulting leads me to work with a wide range of clients with all sorts of goals. Some sales teams rely on “buyer personas” to understand their prospects. Ask your sales people, service agents, account managers, cashiers and others who deal directly with customers who they think their customer is.

Social Media 265

Social Media Customer Journey Customers Feedback 265

Experience Investigators by 360Connext

APRIL 23, 2024

Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales. This loyalty translates into substantial financial benefits, as loyal customers are not only more likely to make repeat purchases but also to advocate for the brand, thereby increasing referrals and sales.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. Assure your customer experience mission is defined and communicated. It’s just as important to your culture to communicate about this mission in an ongoing way.

Customer Centricity 190

Customer Centricity Culture Government Workshop 190

Experience Investigators by 360Connext

MAY 26, 2020

The service blueprint conveys what people, processes, systems and communications are required to deliver on the best experience for your customer. They might receive confirmation communications and updates on their delivery. A sales associate manually processing a customer payment. A workshop preparation checklist.

Customer Journey Mapping 143

Customer Journey Mapping Net Promoter Score Customer Journey Workshop 143

One Millimeter Mindset

SEPTEMBER 24, 2020

Yet, at this point in the conversation, many sales people as well as analytical thinkers, become intimidated. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 133

Workshop Communication Sales Connections 133

One Millimeter Mindset

OCTOBER 27, 2020

Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. . My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 117

Workshop Presentation Communication Engagement 117

CSM Magazine

JANUARY 27, 2025

Small shifts in communication, support, and responsiveness can create loyal customers who choose your store every time. Direct Communication : For a personal touch, engage with customers one-on-one through live chat or emails. Take advantage of this by creating bundled deals to save your customers time while boosting your sales.

Customer Service 52

Customer Service Multi-Channel Social Media Communication 52

CSM Magazine

JANUARY 28, 2025

Mass communications are often outsourced – even those companies that have their own marketing and advertising departments work with agencies. Others concentrate exclusively on the assembly of the final product, and some even concentrate only on sales. Sales, however, are also sometimes worth outsourcing.

Transportation 52

Transportation Call Center Competitive Advantage Workshop 52

One Millimeter Mindset

MAY 19, 2020

So yeah, while the sales guys and gals get all the customer acquisition glory and credit, consider your own mission-critical role. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My playbook of communication tools and methods, Do YOU Mean Business? Or your employer.

Seminar 104

Seminar Workshop Presentation Webinar 104

One Millimeter Mindset

OCTOBER 8, 2020

Do your story narratives change each time you communicate with colleagues and clients? Thus, each story you tell, and stick to telling, clearly communicates a lesson, a parable. Develop a communication agenda for when, where and why to tell any type of story in the first place. So, first, ask yourself. Then, ask yourself why.

Workshop 117

Workshop Entertainment Leadership Communication 117

Michel Falcon Experience

APRIL 3, 2019

Not only that, I’m going to teach you how to host a customer journey mapping workshop for your company. Listen to what Steve Mascarin, a local dentist here in Toronto had to say after we hosted a customer journey mapping workshop for his company. Prior to the workshop, this is how we prepared. Well, there’s a lot.

Customer Journey Mapping 94

Customer Journey Mapping Customer Journey Workshop Customer Experience 94

Customer Bliss

MAY 31, 2018

Antonio has a lot of experience blending marketing and sales. This is why so much of the initial work in CX transformation entails communicating what customer experience actually is and how it will improve the experience internally and externally. Why is it important? What are the benefits it will bring us?

B2B 107

B2B Seminar Leadership Workshop 107

One Millimeter Mindset

JULY 9, 2020

Professionals involved in the post-sale care and feeding of newly-acquired customers. First, these post-sale people offer clients insight into what’s next and what’s new in your company’s product, service, and system offerings. But, because of the post-sale support continuum and new product innovation your company offers them.

Workshop 96

Workshop Sales Leadership Innovation 96

One Millimeter Mindset

MAY 5, 2020

How will you move one millimeter beyond comfortable sales, design and engineering tactics? My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Build trust.

Workshop 95

Workshop Sales Communication Innovation 95

Integrity Solutions

AUGUST 24, 2022

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

Sales 85

Sales Workshop Culture Leadership 85

ijgolding

MARCH 14, 2017

If you have ever worked in a company that is looking to improve its sales, often Customer Experience(CX) is defined as the solution. Normally a CX expert is drafted in and a workshop created for the key stakeholders. It is generally agreed that the model should be communicated and a plan developed to tackle the issues raised. .

Workshop 59

Workshop Customer Experience Travel Culture 59

One Millimeter Mindset

OCTOBER 13, 2020

Not just over the sales cycle or the duration of the project. If so, do you watch over-eager salespeople, pre-sales engineers and engineers transform? Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My playbook of communication tools and methods, Do YOU Mean Business?

Automotive 93

Automotive Workshop Healthcare Innovation 93

Myra Golden

SEPTEMBER 2, 2015

Based on Myra’s critically acclaimed “Beyond WOW” workshop, this webinar delivers 20 concrete ways for your employees to make emotional connections with your customers. Robert Lacey, Regional Sales Director/Northeast, Travel Media Group. Becoming a Customer Service Rockstar – How to standout and move ahead .

Webinar 81

Webinar Customer Service 2015 Workshop 81

One Millimeter Mindset

FEBRUARY 21, 2019

Regardless of whether you are an inside or outside sales professional, the care and feeding of potential and current clients is critical. Because you either are the sales professional who overpromises, underspecifies and sends post-sale execution into a mad scramble. Well, the sales rep was OK. And get back to you.”.

Workshop 65

Workshop Customer Retention Sales Communication 65

Integrity Solutions

APRIL 20, 2023

How Fear Of Rejection Leads To Failure In Sales Today’s business environment tends to emphasize a culture of more, one that sets a high standard of get it done yesterday. When I ask workshop participants what they think the issue might be, the most popular response is: fear of failure.

Sales 72

Sales Workshop Culture Management 72

ReviewTrackers

MARCH 24, 2021

Staying engaged and in regular communication with your banking customers beyond their branch visits can make a big impact on your customer retention efforts. Reengineer your sales, service, and marketing strategies based on customer feedback. Customer Retention Strategies for Banks. Start a Customer Newsletter Campaign.

Banking 123

Banking Customer Retention Customer Experience Financial 123

BlueOcean

DECEMBER 13, 2022

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. That means communicating with integrity, openness, and honesty.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177