Alida

NOVEMBER 25, 2016

ESPN , the leader in sports broadcasting, is another great example. The company’s insight community, the ESPN FANography, is composed of sports fans who provide ongoing feedback on everything from marketing and ad campaigns to program content and media usage.

ROI 269

ROI Measurement Brands Net Promoter Score 269

Experience Investigators by 360Connext

APRIL 27, 2021

Before jumping into tactics: Know what success looks like and communicate it across the organization. Make a note and then communicate these quick wins. Maybe there is great brand marketing before the sale but lackluster customer communications following the purchase. Personalize your communications.

Customer Experience 291

Customer Experience Customer Journey Mapping Culture Customer Journey 291

CX Accelerator

FEBRUARY 2, 2020

each for psychology and communication, and economics represents 5.5%. Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds.

Customer Experience 320

Customer Experience Tourism Customer Journey Mapping Entertainment 320

Beyond Philosophy

JANUARY 25, 2024

Justin shared how sports can teach us a lot about how to improve your Customer Experience. Moreover, Justin could make a go of it as a sports commentator if he was so inclined. Plus, even if you’re not familiar with Australian rules football, the sports metaphors work well. Analogies are a great way of communicating.

Sports 78

Sports Customer Experience Customer Centricity Sales 78

Totango

MAY 7, 2024

You might set the following responsibilities: This model encourages two-way communication between CSMs and AEs and visibility for team leaders. Whether on the phone, in person, or via voice notes, verbal communication is far more collaborative than hiding behind Slack DMs, texts, and emails. Use your words Talk to each other!

Sports 103

Sports Sales 2024 Net Promoter Score 103

Experience Investigators by 360Connext

APRIL 24, 2017

If CX were an Olympic sport, it would be gymnastics. Seriously, one day you’re reviewing communications because the CEO realized they actually go to customers. 217: Jill Schiefelbein, Dynamic Communication. Communication Prowess. Whatever information you gather has to be communicated in ways to make change.

Customer Experience 232

Customer Experience Sports Communication Consulting 232

Optimove

DECEMBER 18, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 9 Takeaways for LATAM Betting Operators Needless to say, iGaming and sports betting market in Latin America is booming.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

Experience Investigators by 360Connext

JUNE 13, 2018

They wore crowns, had expressions, and even sported jewelry! Don’t communicate. If there is no communication, we can whip up a worst-case scenario faster than you can say Larry David. Deciding NOT to communicate is deciding TO disappoint. It’s difficult to over communicate when it comes to customer issues.

Customer Service 152

Customer Service Sports Communication Customer Centricity 152

InMoment XI

FEBRUARY 8, 2023

CX success also hinges upon appointing a leader who is an effective communicator and can sell a vision, create alignment based on shared business goals, and curate a shared understanding of customer needs, expectations, and journeys.

Sports 221

Sports Financial ROI Leadership 221

Optimove

JUNE 12, 2024

” This report provides an in-depth analysis of European bettors’ wagering intentions and communication preferences. The insights are invaluable for sports betting sites aiming to optimize their offerings, enhance player experiences, foster loyalty, and promote responsible gambling practices. Download the full report here.

Sports 52

Sports Insights 2024 Download 52

Experience Investigators by 360Connext

MARCH 5, 2024

How Customer Experience Leaders Can Shape The Employee Experience CX is a team sport. Communicate your CX Mission and values early and often. Each department is a partner to your CX team so you can address the many opportunities to improve the customer experience. Optimize the candidate experience.

Employee Experience 260

Employee Experience Customer Experience Net Promoter Score Customer Journey Mapping 260

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. The insights provided were so good, it felt like a crime keeping it to ourselves…especially knowing this is one of the greatest hurdles we face as a community.

Culture 244

Culture 2019 Contact Center Leadership 244

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. Ironically, this simple truth is not top of mind for most leaders in business.

Sports 71

Sports Customer Experience Competitive Advantage Entertainment 71

CSM Magazine

FEBRUARY 25, 2021

Service and convenience is driving the growth of online shops and services and that is why industries such as sports betting has boomed over the last few years. Here are a few tips to keep in mind when running an online sports betting business. Communication is Key. Instil Service at Every Level. Personalize Your Service.

Sports 52

Sports Customer Service Loyalty Programs Travel 52

BlueOcean

MARCH 19, 2024

Build your process and your plan with transparency and communication as the cornerstones on which all success will be built. Effective Communication: Transparent communication is critical throughout the transition process. Clear your internal barriers before you complete the RFP process. Yes, Legal, we’re looking at you.

Customer Care 177

Customer Care Document Sports Communication 177

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. The types of communication platforms organizations can use. How knowledge transfer and culture can benefit from communication technology. PLAY AND SUBSCRIBE.

Communication 93

Communication Technology Culture Employee Experience 93

CSM Magazine

SEPTEMBER 26, 2024

Customer support has become a critical component in the highly competitive sports betting industry. Why Customer Service Matters in Sports Betting Because of the competition within the sports betting world, brands have to provide much more for the bettor beyond a set of attractive odds.

Sports 52

Sports Loyalty Multi-Channel Brands 52

Playvox

DECEMBER 15, 2021

Workforce management has a lot in common with team sports. And they both benefit from smart huddles, where planning, communication, and expectations converge. As with team sports, workforce management thrives when team members are engaged and encouraged to perform.

Sports 52

Sports Management Leadership Customer Relationships 52

CSM Magazine

JANUARY 16, 2023

There is no doubt that customer service is key to the success of sports betting apps in Kansas. Whether providing live betting odds or answering customer questions, sports betting apps need top-notch customer service to keep customers happy and coming back. What Makes Customer Service Crucial for Sports Betting Apps?

Sports 52

Sports Customer Service Technology Loyalty 52

Experience Matters

DECEMBER 22, 2014

His goal: “Treat our fans, employees, and players better than any team in sports.” Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009. Hall was extremely passionate about customer experience. Hall sets the tone for his organization.

Culture 125

Culture Sports Magazine 2005 125

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

BlueOcean

MARCH 19, 2024

Build your process and your plan with transparency and communication as the cornerstones on which all success will be built. Effective Communication: Transparent communication is critical throughout the transition process. Clear your internal barriers before you complete the RFP process. Yes, Legal, we’re looking at you.

Customer Care 156

Customer Care Document Sports Communication 156

Customers That Stick

DECEMBER 18, 2014

My first full-time job as a public school teacher was no different; communication is the key to success. book, movie, sporting event, relationship, travel). Parents have expectations that the teacher will enable their kids to progress at an acceptable rate.

Customer Experience 162

Customer Experience Travel Sports Social Media 162

CX Accelerator

FEBRUARY 2, 2020

each for psychology and communication, and economics represents 5.5%. Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds.

Customer Experience 182

Customer Experience Tourism Customer Journey Mapping Entertainment 182

Experience Matters

NOVEMBER 24, 2014

They collectively help the Thunder achieve its mission to be “the most FAN-centric organization in professional sports.” With My Guests” pin and select one of many unique gifts not available to the general public (a few employees were sporting a very sharp-looking Thunder scarf). I even had a special visitor come to my seat.

Sports 123

Sports 2012 Customer Experience Professionals Consulting 123

Beyond Philosophy

FEBRUARY 17, 2020

Specifically, it relates to how brands and consumers are going to communicate through messaging and social media. . Messina first noticed these changes and shifts with apps that launched, which enabled people to communicate directly with their customers in a new way. Selling This Idea Upstairs Requires Reflection and Communication.

Social Media 166

Social Media Call Center 2016 Multi-Channel 166

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? There are no sporting events planned for months.

Communication 83

Communication Social Media Sports Events 83

Experience Investigators by 360Connext

JULY 26, 2022

The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations. A lack of a universal view of CX means that any buy-in gained requires a lot of definition and communication with each leader. Communicate and train to it. Challenge #2. You can do this!

Sports 143

Sports Customer Journey Mapping ROI Return on Investment 143

Oracle

JANUARY 17, 2019

Hyken says,”The merged identity fans have with their favorite sports teams is about unshakable loyalty. So, the next time you think of customer loyalty, think about the level of loyalty that the Chicago Cubs, or any other sports franchise, create with their fans. Can your organization do the same?”

Customer Experience 111

Customer Experience Sports Touchpoint Hotels 111

CloudCherry

JULY 5, 2019

I played the sport for 12 years and found that I love to coach just as much as I love to play. It is impossible for a company to build this type of relationship with a customer if there is no communication. In sports, you never reach perfection. I have been coaching high school lacrosse for 4 years now.

Sports 150

Sports Measurement Article Feedback 150

Experience Investigators by 360Connext

MARCH 5, 2018

Are you treating customer experience like a sport? We’re assuming our education and communication styles are correct. Stop treating #CX like a sport! Are people in your organization who deliver the experience expected to start “winning at CX” in some way? What do I mean about CX as competition? Click To Tweet.

Sports 161

Sports Leadership Consulting Sales 161

Customer Bliss

AUGUST 9, 2018

With this feedback, Daniel was determined to communicate his findings and make the customers real to everyone in the organization. . As a competitive athlete, Daniel always had a passion for winning driven by practicing multiple sports from trekking, biking, swimming, and skiing.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Workshop 175

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. Is communication, and are marketing efforts, omni-channel, micro-segmented and even personalized? So, is your company ‘human’?

Financial 144

Financial White Paper Books Airlines 144

Experience Investigators by 360Connext

APRIL 23, 2024

It’s up to CX leaders to clearly communicate about these connections for their organization. Strategic Investments in Customer Experience As we often say, CX is a team sport. This is where some business acumen can help.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. Outdated technology was slowing communications and leaving some customers less than satisfied. Tactic 3: Take Advantage of Your Employees’ Strengths.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Optimove

AUGUST 29, 2019

Many sport betting operators send their communications – whether it is ad-hoc information campaign based on weekend matches or automated promotions – to all their players at the same time. Most of sport events occur during weekends, which dramatically effects the betting trend that reaches the weekly peak on Saturday.

Communication 12

Communication Sports 2018 Brands 12

Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. Alvin is based in Florida with his wife and five kids.

Wireless 180

Wireless Telecommunications NPS Chief Customer Officer 180