Experience Investigators by 360Connext

NOVEMBER 17, 2020

Employees wrote and tied hand-written thank you notes to baggage that travelers collected after their flight. Customer appreciation efforts can be incorporated into your overall customer journey, put into regular communications, and included in employee processes and standards. I love this example from Southwest Airlines.

2020 372

2020 Airlines Social Media Hotels 372

InMoment XI

JANUARY 17, 2024

With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers. These include online travel agencies (OTAs), social media, mobile apps, and brand websites.

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

GetFeedback

FEBRUARY 15, 2019

As previously mentioned, customer service is a key aspect of customer experience, so organizations will often review email and phone communications with customers. With the prevalence of social media, customer reviews travel quick and have a broader audience. Include your employees in the process.

Customer Experience 322

Customer Experience Net Promoter Score Social Media Feedback 322

Experience Investigators by 360Connext

JUNE 1, 2015

Our CEO Jeannie Walters spoke about the importance of establishing core values and communicating them throughout the organization. Core value #6 is communicated to everyone who sees, touches, and interacts with the package. This reminded me of our #cxwebinar from May, which was just a few days before. Coincidence?) It’s free!).

Brands 234

Brands 2015 Roadmap Retail 234

Customer Bliss

MAY 23, 2018

She started off doing customer service work for CUC Travel before it became Cendant Travel, and loved the work. What does the communication look like? Some process improvements referred to how communication changes could help them understand how to react to customers faster. What was it like to make a purchase?

Sports 197

Sports Customer Experience E Commerce Travel 197

Inbenta

JANUARY 30, 2020

Today’s travelers no longer go to their local travel agent in order to book their trips, they are more and more connected and digitally savvy, doing all their research online. “64% of travelers and 80% of business users expect travel companies to respond to them in real time.” ” (Salesforce).

Tourism 121

Tourism Travel Multi-Channel Books 121

Very Best Service

FEBRUARY 8, 2025

Travel and Hospitality The travel and hospitality sector thrives on timely communication. Travelers often turn to social media for assistance with bookings, cancellations, and real-time updates. This immediacy in communication is crucial in managing customer expectations and ensuring satisfaction.

Customer Service 52

Customer Service Social Media Healthcare Hospitality 52

Helpware

SEPTEMBER 26, 2023

Changes in human psychology, specifically communication through messengers and online platforms, including the transition to complete digitization in various fields have significantly transformed the online travel customer experience (CX).

Travel 82

Travel Tourism Customer Experience 2020 82

BirdEye

JANUARY 24, 2025

But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. According to an American Express study, 75% of travelers turn to social media to research and find inspiration for their next trip, surpassing even recommendations from friends and family.

Social Media 52

Social Media Hotels Marketing Travel 52

Win the Customer

DECEMBER 23, 2024

Implement personalized recommendations, proactive support, and tailored communication strategies across all customer touchpoints. Leverage AI-powered chatbots that can engage in personalized conversations, answer specific questions, and offer customized solutions.

Customer Service 59

Customer Service E Commerce Social Media Travel 59

BlueOcean

JULY 20, 2023

Establish the Rules of Engagement: parameters around communication, expectation on timelines and what slippage/remediation might look like. Yes, there’ll be travel and calendars to coordinate. Running your procurement process with a virtual approach saves you on travel expenses or the cost of hosting. Many (maybe most?)

Contact Center 294

Contact Center Travel 2020 Culture 294

Experience Investigators by 360Connext

FEBRUARY 11, 2015

Our original content deadlines for our own content, like ebooks, were the deadlines we gladly pushed to the side when client work was too intense or speaking travel schedules became too demanding. The team brushed them off and updated them.). When Google kills what they see as “projects” like authorship, we have to adapt quickly.

Marketing 233

Marketing Social Media Blog Webinar 233

Engine Insights

JANUARY 27, 2022

When it comes to brand communication and marketing, creative efforts and strategy can often feel like a shot in the dark. Knowing which components of a campaign performed well and where improvements can be made is valuable information, but often difficult to come by.

Travel 87

Travel Consumers 2022 Metrics 87

CSM Magazine

OCTOBER 30, 2024

Communicate Clearly and Concisely Why it matters: Clear communication reduces misunderstandings and builds trust. How to do it: Acknowledge their feelings: Phrases like “I can imagine how that feels” can be comforting if they’ve issues with travel itineraries or similar.

Customer Service 52

Customer Service Seminar Exceptional Customer Service Workshop 52

CSM Magazine

MARCH 19, 2025

Providing exceptional customer support requires clear and accurate communication, yet language barriers often stand in the way. AI translation bridges this gap, allowing businesses to communicate with customers seamlessly. This helps customer support teams make informed decisions and improve overall communication effectiveness.

E Commerce 59

E Commerce E-support 2030 Competitive Advantage 59

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. The types of communication platforms organizations can use. How knowledge transfer and culture can benefit from communication technology. PLAY AND SUBSCRIBE.

Communication 93

Communication Technology Culture Employee Experience 93

Maru Group

APRIL 3, 2025

The continued rise in costs, something were unlikely to see the back of as the United States tariffs take their effect, are also doing little to dampen consumers desires for new experiences such as travel. In the travel sector, a preference for frequent but smaller trips may reflect tightening budgets.

Consumers 52

Consumers 2025 Travel Financial 52

TechSee

AUGUST 17, 2023

This minimizes the need for unnecessary travel and allows for preliminary assessments before deciding if an on-site visit is required. Improved customer communication: The video platform can be leveraged to enhance communication with customers.

Travel 205

Travel Document Customer Satisfaction Communication 205

CSM Magazine

JANUARY 3, 2025

The Growing Need for Multilingual Communication in Global Businesses As businesses expand globally, they encounter customers from various linguistic backgrounds. Effective communication is paramount to understanding customer needs , resolving issues, and ensuring a positive experience.

2025 52

2025 E-support Customer Satisfaction E Commerce 52

CSM Magazine

DECEMBER 20, 2024

Whether you are a frequent traveler, a business professional, or a casual user, having access to reliable support can make or break your experience with an eSIM provider. These issues can be particularly stressful when traveling abroad or during critical moments like a business meeting.

Travel 52

Travel Connections Customers Technology 52

GetFeedback

JUNE 10, 2019

Make sure your form is customized using your colors and logos so that you also communicate your identity through the survey. For example, GetFeedback allows you to add a logo, chose a certain color palette, fonts and even create a custom URL so that you can communicate your identity easily. Good feedback forms have good design .

Feedback 199

Feedback Airlines Travel Customers 199

Customer Bliss

NOVEMBER 29, 2018

She looked at all of the customer touchpoints and pain points, collected data from call centers to gather complaints and feedback, and reviewed communications previously sent to members. The council hosts in-person meetings where they have anywhere between 12 and 20 members who travel to Denver.

Chief Customer Officer 195

Chief Customer Officer Engagement Call Center Leadership 195

CSM Magazine

FEBRUARY 12, 2025

Transparent Communication from Day One Excellent customer service starts with clear and transparent communication. By maintaining open communication, moving companies can eliminate confusion and reduce customer anxiety. Communicate politely and professionally during every interaction.

Customer Service 52

Customer Service Transportation Exceptional Customer Service Competitive Advantage 52

Customer Bliss

MAY 31, 2016

In June 2015 Future Travel Experience named Curtis as one of 25 global innovation leaders in the airline industry. So, they went out and talked to customers directly — and the results will end up benefiting other teams like communications, marketing, et al.

Airlines 158

Airlines Customer Experience Insurance 2015 158

Customer Bliss

AUGUST 3, 2017

That research frames up everything in terms of travel options, and actually found that you can manipulate a customer’s emotional state to the point of getting them to select a specific resort. It’s interesting; take a look.

Customer Experience 236

Customer Experience 2008 2017 2016 236

BlueOcean

MARCH 31, 2021

And, finally, remote work and evolving sleep habits have shifted traditional contact center communication spikes from pre/post-work hours to the middle of the day. On the flip side, it’s obvious how sectors like travel and tourism have suffered over the last year—and that means dwindling contact volume.

Tourism 156

Tourism Contact Center Customer Care 2020 156

CloudCherry

JULY 10, 2019

For example, Amazon communicates shipping delays in advance and thereby, sets the right customer expectations. By incorporating customer service in customer experience, your brand can travel that extra mile and start delivering moments of delight. Request a demo.

Customer Service 231

Customer Service Customer Experience E Commerce E-support 231

Customer Bliss

APRIL 11, 2018

Bandwidth is a right, not a revenue stream,” Virgin communicates to its customers. After only its first year of business, the Virgin hotel in Chicago was named the number one hotel in the United States by the Condé Nast Traveler Readers’ Choice Awards. There is no charge for Wi-Fi. And there are no fees for early or late check-in.

Hotels 209

Hotels Insurance Books Banking 209

Beyond Philosophy

FEBRUARY 22, 2018

Poor Communication Leads to Unhappy Customers. In my view, the real problem was Apple’s lack of communication. That’s where the communication went from bad to worse. It also says that Apple is perfectly willing to waste people’s time making appointments and traveling to a store that doesn’t have batteries in stock.

Travel 130

Travel Fashion Customers Communication 130

BlueOcean

DECEMBER 16, 2019

Constant and Effective Communication. If you’re offering unique holiday products, services, or sales, communication is key – and it should flow through every corner of your organization. Any other changes – such as adjusted priorities or extended hours of operation – should likewise be communicated early and thoroughly.

Contact Center 156

Contact Center Transportation 2014 2020 156

Customer Bliss

SEPTEMBER 14, 2016

Real-time visibility makes communication with employees much easier. As an avid traveler and learner from Canada, she enjoys exploring different cultures and cheering for the Toronto Raptors. Lower costs and larger data storage compared to traditional softwares. Metrics show ineffective approaches that can be modified and improved.

Metrics 157

Metrics Customer Experience Contact Center Travel 157

BlueOcean

SEPTEMBER 30, 2018

The more mundane details of the SOW should be included here too: from billing and payment specifics, travel expenses, and term agreements to warranties, liabilities, insurance, compliance, and confidentiality. It also holds everyone accountable to the role they’re supposed to play.

Contact Center 192

Contact Center Automotive Metrics Roadmap 192

BlueOcean

DECEMBER 17, 2018

Constant and Effective Communication. If you’re offering unique holiday products, services, or sales, communication is key – and it should flow through every corner of your organization. Any other changes – such as adjusted priorities or extended hours of operation – should likewise be communicated early and thoroughly.

Contact Center 136

Contact Center 2018 2014 Retail 136

GetFeedback

JANUARY 19, 2020

All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. . Use SMS, if the customer has agreed to that method of communication. . As my trip progressed, I got email requests for feedback at each step.

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

CX Accelerator

OCTOBER 21, 2019

A Unified Communication/Video Tool. Having the ability to meet, communicate, screen share, and host training sessions with the click of a button is a game-changer. And having a log of all our communications in one spot helps us stay organized. Outside of work, she loves cooking, traveling, and reading.

Customer Experience 208

Customer Experience Social Media Customer Journey Mapping Customers 208

ShepHyken

JULY 12, 2022

An example from the hospitality industry is if it is a family that hasn’t travelled since the pandemic started and is concerned about health, employees need to have the information and tools to give the customers confidence in a safe travel experience. Find out what the customers’ end goals are. New York Times ?bestselling

Hospitality 119

Hospitality Travel Customer Confidence Culture 119

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Some Context.

Customer Care 98

Customer Care Transportation Social Media Government 98