Retently

NOVEMBER 29, 2024

It’s where curiosity turns into connection – or, if you’re not careful, disinterest. Consider this: 48% of consumers say their first purchase or experience with a brand determines their long-term loyalty. For post-event surveys , QR codes printed on marketing materials help cover a bigger audience. “How

Events 120

Events Feedback Interaction E-support 120

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets.

Connections 52

Connections Marketing 2025 Rewards Programs 52

BlueOcean

OCTOBER 30, 2024

Consumers are spending as hesitantly as businesses. Obviously, this raises legitimate concern: Will an outsourced customer support partner embrace your company’s core values when connecting with your clients and customers? With global growth expected to remain flat and underwhelming in 2025, it’s clear that caution is in the air.

Contact Center 156

Contact Center Culture 2025 Customer Service 156

Kustomer

MARCH 31, 2022

Almost every aspect of the way we shop, sell and connect is evolving. Modern consumers want to connect with businesses at every stage of their journey – from pre-purchase to post-sales support. More than one billion users connect with a business account across WhatsApp, Messenger and Instagram Direct every week.

Events 98

Events 2022 Demo Consumers 98

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

Retently

NOVEMBER 13, 2024

Whether it’s choosing the perfect dress for a special event or the right pair of sunglasses, VFRs help customers visualize how they’ll look before they click “buy”. Why it Matters: According to McKinsey , 71% of consumers expect personalized experiences , and 76% feel frustrated when brands don’t deliver.

Retail 144

Retail Social Media Technology Brands 144

InMoment XI

JUNE 28, 2022

Now, more than ever, it’s vital to monitor, manage, and respond to online reviews from customers in order to accelerate new customer acquisition and improve customer retention—all while driving more authentic connections with customers. This acquisition empowers InMoment customers to do just that! Read more here!

2022 74

2022 Feedback 2021 Technology 74

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. Whirlpool will reveal what consumers are craving – easy to understand smart features that are a practical, efficient addition to their everyday household tasks. Monday, January 7.

2019 174

2019 Innovation Entertainment Events 174

Experience Investigators by 360Connext

JUNE 8, 2021

It might be easy to dismiss that if you are in a business that serves other businesses instead of individual consumers. If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . Look for the trends and then plan around them.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

ShepHyken

OCTOBER 20, 2024

That’s a pretty serious mission, but they have plenty of fun events to raise funds for that serious and important cause. How 5 Brands Use Relationship Marketing to Create Loyal Customers by Industry Dive (Industry Dive) Nearly 70% of consumers will pay more for brands that they love. Connect with Shep on LinkedIn.

Article 78

Article 2024 Customer Service 2025 78

GetFeedback

JANUARY 28, 2020

The good thing about social media is that it allows you to build strong connections with your customers. Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers. You can use this feature to announce an upcoming event to your target audience.

Social Media 322

Social Media Customer Retention Customers Article 322

Customer Bliss

APRIL 5, 2019

Consumer segment: Figure out who your consumer segments are and gain true insights into what drives them so you can create relevant experiences. Connect with Your Audience Through a Dynamic Media Site. Even the simple choice to showcase real people and real places make for a stronger connection and form of engagement.

Engagement 213

Engagement Advertising Consumers Marketing 213

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. In a world where consumers are constantly presented with choices, personalization has become a non-negotiable. This affects everyone.

Loyalty 52

Loyalty 2025 Loyalty Programs Omnichannel 52

eglobalis

JULY 31, 2024

By offering customers a more engaging and informative shopping experience, businesses can enhance satisfaction, build stronger emotional connections, and differentiate themselves in a competitive market. Juniper Networks (NAM) Juniper Networks utilizes a comprehensive MarTech stack for content management, event marketing, and advertising.

Customer Experience 430

Customer Experience Social Media 2024 B2B 430

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. In a world of choice, consumers need help to simplify their decisions. Use consumer insight through the product innovation cycle.

2016 267

2016 Innovation Marketing Insights 267

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

CSM Magazine

OCTOBER 29, 2024

This interactivity fosters a unique connection between the audience and the creators, creating an emotional experience that surpasses what passive media like films or books can offer. Esports has also followed this trend, evolving from ordinary tournaments into grand events and spectacles.

Entertainment 105

Entertainment Culture Transportation Social Media 105

BirdEye

AUGUST 3, 2022

Direct marketing can be delivered to consumers on multiple channels. In those instances, each platform acts as a middleman between the business and the consumer. That’s why direct marketing is a true business-to-consumer (B2C) marketing approach. Types of direct marketing. The most common types include: Social Media Marketing.

Connections 98

Connections Marketing Social Media Advertising 98

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. Let’s examine a few: 1.

Retail 195

Retail Customer Experience Social Media NPS 195

ReviewTrackers

JULY 28, 2021

According to an IBM survey , only 43 percent of consumers trust the insurance industry. One of the key goals of any insurance social media marketing strategy is to build meaningful and engaging connections with the audience. These connections are predicated on trust. A link to interactive expense or investment calculators.

Social Media 175

Social Media Insurance Marketing 2007 175

BirdEye

DECEMBER 28, 2024

12 restaurant SEO strategies to drastically improve your footfall Restaurant SEO doesnt have to be challenging or time-consuming for your multi-location restaurant business. Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy.

Social Media 97

Social Media Books Demo Events 97

Experience Investigators by 360Connext

JUNE 22, 2015

67% of consumers have used a company’s social media site for servicing, according to J.D. Another use is to share how special events happen. Social media as a customer service channel is now a given. Customers turn to this method when they are frustrated, and aren’t afraid to air their grievances publicly.

Social Media 233

Social Media Engagement Magazine Innovation 233

InMoment XI

OCTOBER 3, 2024

79% of consumers say that loyalty programs caused them to purchase from an organization more frequently. Personalize Customer Experiences Did you know that 71% of consumers expect a personalized customer experience? Furthermore, 78% of consumers are likely to repurchase from an organization that personalizes their customer experience.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

CSM Magazine

APRIL 3, 2025

But what does this mean for the modern-day consumer, and how are Web3 platforms driving this transformation? For instance, Starbucks is already experimenting with Web3 through Starbucks Odyssey, combining NFTs and experiences to create a deeper connection with their customers. Better customer experiences.

Customer Experience 52

Customer Experience Loyalty Programs Government Loyalty 52

Alida

OCTOBER 4, 2016

Connection is established when the community supports shared experiences. While having a plan in place is a great idea, Gartshore recommends being flexible and taking advantage of timely events and news. Frequent and fun activities are generally more effective than long, time-consuming surveys. Don’t be a bore.

Engagement 250

Engagement Entertainment Insights 2016 250

Optimove

DECEMBER 16, 2024

Nearly one-quarter (23%) of respondents in the Optimove 2024 Consumer Holiday Shopping Survey said they wanted fewer emails. Secondly, you will need a Digital Experience Platform, like Opti-X , to connect to your product catalog. Then, you can use Universal Events to trigger in-the-moment messages. Optimove can help.

Marketing 52

Marketing Download Events 2024 52

CSM Magazine

MARCH 14, 2025

The latest US census data shows that about 95 percent of US homes have an internet connection. Here, we look at the importance of customer service in a world where digital connectivity has transformed customer expectations and raised the bar for businesses. But they also expect that service to be delivered to them in a personal way.

Competitive Advantage 52

Competitive Advantage Customer Service 2021 Banking 52

Optimove

MARCH 12, 2025

Host Virtual Launch Events or Webinars Generating excitement around new product launches helps build anticipation and increase early sales. Hosting online events, providing exclusive deals, and offering early bird specials can engage customers and drive conversions before products officially hit the market. #3.

Retail 52

Retail Sales Marketing E Commerce 52

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. His specialty is exploring the connection between customer service and technology.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Customer Bliss

MARCH 30, 2017

Customer engagement: This was about personalizing the experience and not delivering a one-size-fits-all CX to consumers in a time of increasing personalization. 10 people can work on the wall at the same time, and you can connect to remote users as well. There is also this idea of “event thinking.”

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

Hallmark Business Connections

JULY 27, 2021

Test the Waters: Try Life Event Marketing. Life event marketing can be described as “connecting with a customer on a personal and emotional level—particularly during a unique life moment—in order to trigger a response that results in higher company profits and customer loyalty.” A Note on Data Privacy and Respecting Customers.

Marketing 98

Marketing Events Social Media 2021 98

InMoment XI

SEPTEMBER 25, 2024

Traditional customer churn prediction models rely on transaction histories and demographics data but fail to incorporate consumer-generated input with real customer sentiment. has grown to become a leading active lifestyle brand and endurance event company with more than 2.5 VOZIQ turned to InMoment to fill this gap.

Insights 195

Insights Social Media Net Promoter Score Events 195

Joe Rawlinson

OCTOBER 20, 2022

And a dedicated event management integrated ticketing system helps you keep the event in sync throughout the process as a central hub that can control various aspects of the event and provide directions and everything needed in one place. . All of which should be essential aspects of your event marketing strategy.

Events 78

Events Sales User Experience Social Media 78

BlueOcean

DECEMBER 13, 2022

Salesforce research says consumers like us belong to 4.3 According to Salesforce, almost three-quarters of consumers have chosen to switch brands at least once in the last 12 months, even when they belong to a loyalty program—and they’re doing it for access to better deals, better quality, or better customer service.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Optimove

NOVEMBER 28, 2024

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events.

Sports 59

Sports Retail Multi-Channel Download 59

InMoment XI

JANUARY 23, 2024

Each level comes with various Local Guide benefits and perks, such as early access to new Google features, exclusive events, and special promotions or discounts. Connection line over the map, Navigation concept. Timely review responses can immediately improve consumer perception of your business.

Management 195

Management Feedback Information Brands 195

CSM Magazine

NOVEMBER 13, 2024

With its short, interesting movies that seem to grab consumers almost instantaneously, TikTok has gone global. The software deftly combines many psychological ideas to keep consumers interested and returning for more. The Appeal of Novelty New and unusual events appeal to people in their own right. The bandwagon effect.

Consumers 52

Consumers Social Media Connections Events 52