InMoment XI

MAY 24, 2022

Form New Connections. Spectacular Entertainment. There are two sessions to choose from, and both are designed to be hands-on, leaving you with an action plan for your program. More than 200 of the top CX professionals in Australia attend the XI Forum each year.

2022 370

2022 Events Entertainment Leadership 370

InMoment XI

DECEMBER 17, 2024

A customer experience platform helps you connect data from multiple sources to get a holistic view of how customers view their interactions with your organization. These include, but are not limited to, CRM systems, analytics platforms, collaboration tools, and customer feedback platforms.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Experience Investigators by 360Connext

AUGUST 6, 2024

About David Avrin: One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, ( www.davidavrin.com ) has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world.

2024 310

2024 Entertainment Books Culture 310

InMoment XI

NOVEMBER 13, 2024

A CX platform like InMoment can help by collecting and connecting every piece of valuable data in one place. InMoment simplifies this process by connecting customer signals from each relevant source into a single place for analysis. Incomplete or low-quality data can skew results and lead to unreliable predictions.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

Alida

OCTOBER 4, 2016

Connection is established when the community supports shared experiences. Engagement, not entertainment. Don’t confuse engagement with entertainment. Fulfillment means that community members find immediate value in participating. Gratitude requires brands to show appreciation for community members.

Engagement 250

Engagement Entertainment Insights 2016 250

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. Game Worlds as Art Example As mentioned in the previous paragraph, the gaming industry has evolved significantly, going far beyond entertainment. Today, games also have the power to develop positive skills, educate, and inspire millions of players worldwide.

Entertainment 105

Entertainment Culture Transportation Social Media 105

Experience Investigators by 360Connext

DECEMBER 31, 2014

Got a commute or workout that needs a little entertainment? Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

2015 247

2015 Webinar Entertainment Leadership 247

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology.

Customer Experience 320

Customer Experience Tourism Customer Journey Mapping Entertainment 320

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital.

2028 41

2028 Entertainment Advertising 2010 41

Maru Group

MARCH 14, 2023

Todd Trautz Maru/Matchbox | March 2023 A global entertainment studio enlisted Maru to help advise them on content planning. Additionally, the entertainment studio sought to leverage the emotional connection to the original movie or show to draw in a new generation of viewers while capitalizing on the previous audience.

Entertainment 82

Entertainment CEM 2023 Touchpoint 82

Experience Investigators by 360Connext

MARCH 16, 2015

While delighted to help create a better living experience through improving the customer experience with 360Connext, Jon also enjoys cooking, decorating, squishing his toes in the mud, and connecting with his creative side in any way he can. Get in touch to book Jeannie today! . Your Name *. Phone Company Name.

Events 223

Events Customer Experience Webinar Telecommunications 223

Optimove

SEPTEMBER 30, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: From Netflix, sports betting, and online casinos, consumers have countless ways to connect to entertainment at their fingertips. Lotteries can position themselves as a unique and compelling form of entertainment to outshine the competition.

Entertainment 52

Entertainment Loyalty Programs Social Media Download 52

InMoment XI

OCTOBER 31, 2024

Average Time in Queue (ATQ) ATQ measures the average wait time customers experience before connecting with an agent. Percentage of Calls Blocked This KPI tracks the proportion of calls that fail to connect because the call center’s capacity is full. Providing agents with resources and scripts can help manage talk time effectively.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Connecting Objects, Homes and Cities.

2019 174

2019 Innovation Entertainment Events 174

ShepHyken

NOVEMBER 3, 2024

The author writes in a very conversational style that, while entertaining, makes some great points. Connect with Shep on LinkedIn. My Comment: Here’s an interesting article about the link between CX and marketing. Marketing is about the brand promise.

Article 70

Article 2024 Customer Service Loyalty Programs 70

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. One key aspect of delivering outstanding customer experience in media and entertainment is through localization for the entertainment industry. Revenue Growth : Happy customers spend more.

Entertainment 52

Entertainment Customer Experience Social Media User Experience 52

Experience Investigators by 360Connext

APRIL 30, 2024

Let’s embark on an insightful exploration of CX in the live entertainment industry. Get ready to discover how to stand out in a sea of entertainment options and ensure that your customers are embarking on an experience that resonates with your brand’s unique story even before the moment tickets are purchased.

Events 143

Events Entertainment Customer Journey Mapping Touchpoint 143

ShepHyken

OCTOBER 20, 2024

How much of your business strategy is about funniness—not just entertainment, but customer experiences made joyful by design? Connect with Shep on LinkedIn. How To Make Your Customer Strategy Fun by Chip Bell (Forbes) Is your organization about fun? How often do your customers giggle?

Article 77

Article 2024 Customer Service 2025 77

ShepHyken

MARCH 11, 2024

What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? Recognition and personalized attention can leave a lasting emotional impact and a strong sense of connection. Brands must create memorable and emotionally resonant experiences for their customers.

Customer Experience 155

Customer Experience Entertainment Loyalty Customer Centricity 155

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. SRO to hear 4 great brands talk how connecting with community gives competitive advantage #mrx #innovation #vcsummit pic.twitter.com/4kJDSW4uFz.

2016 267

2016 Innovation Marketing Insights 267

CSM Magazine

NOVEMBER 25, 2024

By utilizing AI technology, broadcasters can offer music recommendations to listeners and incorporate AI voice assistants as companions on the airwaves, providing relevant updates and entertainment. Utilizing Social Media Platforms Social media continues to be an asset for broadening outreach and connecting with audiences effectively.

2024 52

2024 Innovation Social Media Entertainment 52

BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Social media management is crucial in helping restaurants build their social media presence and connect with their target audience.

Social Media 104

Social Media Marketing Metrics Events 104

GetFeedback

JULY 19, 2019

One of the most recognizable examples is from the Walt Disney Company: We create happiness by providing the finest in entertainment for people of all ages, everywhere. Connect with him: convinceandconvert.com | @convince . The world’s greatest companies do this.

ROI 309

ROI Touchpoint Hotels Customer Journey 309

Experience Investigators by 360Connext

APRIL 30, 2015

” “Let’s give them a chance to stay connected on their terms.” They should enlighten, entertain or educate. They addressed the key realities of the relationship when designing this page. Does it really have to be all or nothing!? Maybe we can meet somewhere halfway.” These small moments matter.

Brands 266

Brands 2013 2014 Retail 266

CSM Magazine

DECEMBER 2, 2024

Three-dimensional videos engage viewers and effectively communicate brand messages in an entertaining and humanized manner. In this way, brands can forge a powerful emotional bond that fosters deeper connections and loyalty. Thus, by creating captivating animations, companies can connect with broader audiences at a lower cost.

Entertainment 52

Entertainment Brands Connections Brand Values 52

Beyond Philosophy

JUNE 25, 2020

One of the big ideas about memory is that a network structure connects memories. For example, if you think about a specific memory as a node, then there are also links connecting that node to other nodes. A fishing net has many strands connected together in various knots. Rule #3: Map your customers’ fishing nets.

Management 188

Management Insurance Net Promoter Score Connections 188

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. An entertaining experience drives higher engagement. A video can create an emotional connection.

Article 115

Article E Commerce 2021 Customer Service 115

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Listen in as they discuss its impact on industries like entertainment and dining and how businesses can adapt to lure customers back into physical spaces. Discover the intimate connection between customer satisfaction and the longing for community. Ever wondered why some businesses are just a joy to deal with?

2023 143

2023 Entertainment Touchpoint Connections 143

ShepHyken

DECEMBER 23, 2020

In the world of show business and live entertainment, every act has an “opening.”. That could be a brief intro leading to an almost immediate connection with the employee. When customers have problems or questions, connect them with your amazing employees as quickly as possible, with little or no friction.

Customer Service 127

Customer Service Entertainment Customer Service Training Customers 127

CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. The dynamic world of sports betting Sports betting offers a distinct blend of excitement, connecting fans more deeply with their favorite sports.

Entertainment 52

Entertainment Sports Online Experience Events 52

ShepHyken

MARCH 10, 2025

We took a unique and very entertaining approach. Connect with Shep on LinkedIn. My Comment: This week, I was on a panel with several other customer service experts. The five of us on the panel were part of a CX Senate from ancient Roman times.

2025 70

2025 Article Loyalty Programs Customer Service 70

ShepHyken

FEBRUARY 10, 2021

Many of my friends are professional entertainers. The point he was making was that the customer experience begins the moment the customer connects with you, not when they see you on stage or in person. That experience in show business gave me the stage chops to start my business as a professional speaker.

Magazine 133

Magazine Entertainment B2C Customer Service Training 133

TechSee

OCTOBER 16, 2018

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. After all, with the number of connected devices expected to reach 20.4 Maybe he should have stuck with the hose. The Consumer Challenge.

Wireless 138

Wireless Call Center Consumers Entertainment 138

InMoment XI

FEBRUARY 2, 2024

Major Hospitality Conglomerate Masters The Art of Engagement At the heart of one of the biggest dining, entertainment, and hospitality conglomerates in the nation lies a balanced approach to customer feedback: they’ve mastered the art of both reactive and proactive engagement. The untapped potential of unstructured data is staggering.

Hospitality 195

Hospitality Call Center Retail NPS 195

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology.

Customer Experience 182

Customer Experience Tourism Customer Journey Mapping Entertainment 182

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. According to Deloitte , there are about 11 connective devices per household. For instance, some companies are offering the following: Longer return policies.

Consumers 98

Consumers Entertainment Fashion Customer Centricity 98

Beyond Philosophy

NOVEMBER 4, 2018

We all know that Netflix is convenient, you just subscribe and your entertainment is waiting for you (often with pretty spot-on suggestions). Having emotional connections with customers is vital to convenience. That emotional connection you make with customers should not be replaced by convenience.

Customer Experience 162

Customer Experience Banking Transportation Entertainment 162