Remove Connections Remove Entertainment Remove Online Experience
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The Complete Retail Customer Experience Guide

InMoment XI

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 195
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Exploring the Thrills of Sports Betting and Casino Entertainment

CSM Magazine

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. The dynamic world of sports betting Sports betting offers a distinct blend of excitement, connecting fans more deeply with their favorite sports.

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Gen Z Rely on the Internet Primarily for Social Media and Entertainment

CSM Magazine

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.” Survey Methodology.

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A Preview of Retail Innovation in 2020

Oracle

From incorporating emerging technologies such as augmented reality to spice up the shopping experience to developing events to support the launch of luxury products, retailers are joining the ranks of brands developing experiences. Data drives connections and builds community. Can high tech be high touch? Subscription boxes.

Retail 76
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How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

Retently

For example, industry drivers for aviation are more specific, like, the attitude of staff, seat comfort, flight-entertainment, etc. On the other hand, relationship drivers are more generic, like, the reliability of services, value for money, online experience, etc. Satmetrix NPS Benchmarks Airlines | United.

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3 Big Lessons We Learned Creating Pulse Everywhere 2020

Gainsight

How We Turned a Beloved 5,000 Person Tech Conference Into an Epic 22,000 Online Experience in 45 Days. Just nine short weeks after deciding to transform the much-loved Pulse event into an online experience, we hosted over22,000 Customer Success and Product professionals from 50+ states/countries. Until next time.

2020 105
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How COVID-19 has Driven Digital Retail

Kitewheel

To thrive, retailers must have a successful online store. The online experience for many brands has already had an impact on customer behavior, but COVID-19 has accelerated the need to build better digital retail experiences. Building this great experience will pay off during times of crisis and long after. .

Retail 52