Experience Investigators by 360Connext

JANUARY 21, 2015

Understanding the customer journey end-to-end helps brands innovate around the experience. Virgin Atlantic is investing in many innovative ideas around how to make the transatlantic flight more of an event to experience. Some of this has to do with where the journey actually begins and ends. Don’t fool yourself!

Customer Journey 283

Customer Journey Customer Journey Mapping Airlines Magazine 283

Experience Investigators by 360Connext

JUNE 22, 2015

Share innovation as it happens. Make short videos for Instagram or Vine explaining the innovations as they happen and the challenges around them. Another use is to share how special events happen. Warby Parker , the innovative and extremely social eyewear brand, likes to thank fans and customers with short videos on social.

Social Media 233

Social Media Engagement Magazine Innovation 233

InMoment XI

JUNE 28, 2022

Now, more than ever, it’s vital to monitor, manage, and respond to online reviews from customers in order to accelerate new customer acquisition and improve customer retention—all while driving more authentic connections with customers. This acquisition empowers InMoment customers to do just that! Read more here!

2022 74

2022 Feedback 2021 Technology 74

TechSee

MAY 21, 2019

By setting specific parameters around different facial reactions, educators can spot struggling students in a classroom environment, while security forces can detect individuals with malicious intent at public events. The post Emotion Analytics is at the Heart of Customer Experience Innovation appeared first on TechSee.

Innovation 138

Innovation Customer Experience Contact Center 2024 138

One Millimeter Mindset

SEPTEMBER 15, 2021

Are you comfortably connecting strategic value dots across your organization? If you are really, really comfortable connecting those dots, you may not be providing the robust yet nimble business outcomes you target. However, confidence in your professional role fuels professional growth and innovation. Here’s why.

Connections 95

Connections Innovation Leadership Consulting 95

Experience Investigators by 360Connext

MAY 20, 2015

They are the innovators. Need a speaker for your corporate event or conference? What can we do to help our employees understand their connection to the customer? Training, online events and webinars. ” Isn’t it time to be one of the enlightened ones? They are the visionaries. The best athletes have coaches.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

2023 195

2023 Workshop 2024 Events 195

BirdEye

SEPTEMBER 20, 2024

The event kicked off with a fireside chat between Dave Lehman, President and COO of Birdeye, and Josh Linkner, Entrepreneur and NYT Bestselling Author. This unique approach enables personalized interactions that foster customer loyalty and retention, leading to more meaningful connections. Watch our free demo to learn more.

2024 105

2024 Innovation Social Media Demo 105

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. While it is disappointing to not be able to meet our peers, colleagues, and experts in person, an online event does give us the flexibility to attend and switch between as many sessions as we like! What is KMWorld Connect 2021?

2021 93

2021 Connections Workshop Innovation 93

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. According to IBM , 90% of all data generated by devices such as smartphones, tablets, and connected vehicles is unstructured.

Hospitality 195

Hospitality Call Center Retail NPS 195

Experience Investigators by 360Connext

JUNE 8, 2021

If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

eglobalis

OCTOBER 1, 2017

The CXPA provides shared best practical practices and education, mentoring, developing standards, events, networking and co-creating opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience. Events connecting CX and the Global Industry Experts . Discussion Boards.

Customer Experience Professionals 154

Customer Experience Professionals CEM Customer Experience 2011 154

Alida

OCTOBER 4, 2016

Connection is established when the community supports shared experiences. While having a plan in place is a great idea, Gartshore recommends being flexible and taking advantage of timely events and news. More recently, however, it’s embraced other innovative engagement activities. Don’t be a bore.

Engagement 250

Engagement Entertainment Insights 2016 250

Experience Investigators by 360Connext

JULY 24, 2015

Happy to have #CX pros in the house to hear @jeanniecw speak during @CXPA_Assoc ‘s Chicago meetup event! Huge thanks to Sprout Social for hosting our CXPA Chicago event, and to the smart people who attended! pic.twitter.com/q0W0mvrx8R. Sprout Social (@SproutSocial) July 22, 2015.

Net Promoter Score 234

Net Promoter Score Metrics Effort Score 2015 234

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Events 95

Events Entertainment Transportation Workshop 95

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Staying ahead means being willing to evolve and innovate.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

Experience Investigators by 360Connext

JUNE 30, 2020

Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. Recently I was invited to attend SAP’s annual event, SAPPHIRE , along with other influencers, to hear from SAP and several brands about their plans to remain resilient, sustainable and profitable this year and beyond.

2020 143

2020 Events Customer Journey Brands 143

Experience Investigators by 360Connext

JUNE 30, 2020

Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. Recently I was invited to attend SAP’s annual event, SAPPHIRE , along with other influencers, to hear from SAP and several brands about their plans to remain resilient, sustainable and profitable this year and beyond.

2020 143

2020 Events Customer Journey Brands 143

Alida

MARCH 27, 2018

At Customers for Life, a recent Vision Critical event in Hong Kong, we immediately felt the grandeur, magnificent presence and ambience of the flagship Mandarin Oriental (MO) hotel in Central Hong Kong as soon as we stepped in. Here are some key takeaways from this exclusive event. From big data to insight.

Brands 124

Brands Hotels Rewards Programs Insurance 124

TechSee

FEBRUARY 21, 2022

Many insurance companies have begun implementing smart technology as part of their strategy, including connected security, medical, and other smart devices that influence the conditions of their insurance premiums. The post 10 Innovative Ways Companies are Winning with AI Today appeared first on TechSee. Boost Staffing.

Innovation 109

Innovation Insurance Telecommunications Automotive 109

Alida

SEPTEMBER 14, 2016

If you’re heading to the Summit, getting the official free event app is a must. If you need assistance, please send us a note at events@visioncritical.com. The app makes it easy for you to find other attendees, set up time to connect in person and even chat on other social networks. Here’s why. Network like a pro.

Customer Centricity 138

Customer Centricity 2016 Innovation Events 138

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Connections 80

Connections 2024 Customer Centricity Events 80

Experience Investigators by 360Connext

MARCH 23, 2021

She said it helped her stay connected to the real issues their customers were facing, and helped her team understand how their roles were connected to these outcomes. But when leaders become obsessed with “be better than X company” as the main driver for innovation, customer experience will suffer. Worry about your pond.

Customer Experience 271

Customer Experience Contact Center Metrics Feedback 271

Customer Bliss

MAY 23, 2018

With advice that she says she followed from my book, “ I Love You More Than My Dog: 5 Decisions That Drive Extreme Customer Loyalty in Good Times and Bad, ” Carolyne says that she truly believes in the importance of connecting your personal self with business self. Carolyne quickly realized the importance of anticipation.

Sports 197

Sports Customer Experience E Commerce Travel 197

One Millimeter Mindset

AUGUST 11, 2021

From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures. That is professional innovation and cross-functional leadership in the making. Looking for an innovative, non-traditional speaker for your next event, or chapter meeting? Contact me here.

Innovation 116

Innovation Culture Leadership Events 116

eglobalis

JULY 31, 2024

By offering customers a more engaging and informative shopping experience, businesses can enhance satisfaction, build stronger emotional connections, and differentiate themselves in a competitive market. Juniper Networks (NAM) Juniper Networks utilizes a comprehensive MarTech stack for content management, event marketing, and advertising.

Customer Experience 328

Customer Experience Social Media 2024 B2B 328

Pink Guava

JANUARY 28, 2021

Empathy breeds Innovation – Five Steps on HOW ? This precisely enhances the importance of innovation to engage, retain and bring more value to customers through a whole new outlook and approach. Creating something new or a culture of innovation is paramount for survival and growth.

Innovation 98

Innovation NPS Culture Feedback 98

CloudCherry

JULY 23, 2019

On the flip side, we’ve seen first-hand that companies are doing transformative and innovative CJM work. Ultimately, you need to connect the high-level journey to the “nuts and bolts” of how things work in your company. What are some trigger events that may compel micro-journey updates?

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

InMoment XI

JULY 1, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. As mentioned earlier, predictive analytics is focused on forecasting future events, trends, or behaviors based on historical data.

Social Media 195

Social Media Healthcare Retail Insights 195

TechSee

JANUARY 4, 2022

A Year of Innovation. A Year of Connection. This year, we are proud to have won the 2021 Best in Biz Award for Enterprise Product of the Year, TMC’s 2021 CRM Excellence Award, and the TMC Pandemic Tech Innovation Award. . A Year of Innovation. A Year of Connection. 2021 Year in Review. A Year of Growth.

2021 109

2021 Insurance Innovation 2022 109

Experience Investigators by 360Connext

NOVEMBER 5, 2024

Through examples across industries, they highlight proactive messaging strategies that build trust, even amid challenges like credit card fraud, and explore how acknowledging customers’ past interactions can lead to a more connected and resilient experience.

2024 143

2024 Banking Books Customer Centricity 143

Customer Bliss

MARCH 30, 2017

Most companies are using CX labs as a place for innovation and new product design, which is what Nordstrom did by creating the Nordstrom Innovation Lab in Seattle. 10 people can work on the wall at the same time, and you can connect to remote users as well. There is also this idea of “event thinking.”

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

Experience Investigators by 360Connext

APRIL 30, 2015

” “Let’s give them a chance to stay connected on their terms.” We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. They addressed the key realities of the relationship when designing this page.

Brands 266

Brands 2013 2014 Retail 266

Joe Rawlinson

OCTOBER 20, 2022

Bringing together people from all over the world in the same industry to learn and share is crucial to innovation. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Understand how your event meets a key need?

Events 78

Events Sales User Experience Social Media 78

GetFeedback

JULY 19, 2019

Your customers are talking about you on social media, in user groups, and at events. Including customer behavioral analytics like service call frequency, purchase data, and last payment helps us see how to connect the dots between what they tell us and how they actually behave. Other ways to collect unstructured feedback .

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

TechSee

MARCH 9, 2020

To mitigate the impact of crises such as natural disasters, epidemics and terror attacks, leading companies are adopting innovative remote assistance methods to address the safety concerns of their employees and customers. As COVID-19 becomes even more widespread, more companies are likely to follow suit. Keeping safe with video support.

Travel 136

Travel Contact Center Transportation Insurance 136

CSM Magazine

NOVEMBER 25, 2024

Read on to know the future innovations in ESLs and how they will benefit businesses. This has brought about innovations such as conversational AI, augmented reality, and robotics, which are now in play in various industries. Compared to traditional paper labels, ESLs are easily updatable because they use LCD technology and e-ink.

Innovation 52

Innovation Retail E-support Technology 52