Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. To extract meaningful insights from your post-event survey questions, cover relevant aspects of the event experience.

Events 97

Events Feedback Insights Presentation 97

Experience Investigators by 360Connext

OCTOBER 5, 2021

There are CX leaders who focus primarily on customer insights, like Voice of the Customer programs. It sometimes means starting small, but if you can find ways to connect with a few other change agents across the organization, that’s when things can build momentum. Challenge attendees to participate in some ways beyond the events.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. This episode is packed with insights to help businesses create smoother, more satisfying customer experiences. Ready for another CX Pulse Check?

2024 300

2024 Entertainment Books Culture 300

InMoment XI

APRIL 26, 2022

Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events. If you’re still concerned about how best to connect to audiences you haven’t consistently talked to before, this is the section for you.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

InMoment XI

JUNE 28, 2022

Now, more than ever, it’s vital to monitor, manage, and respond to online reviews from customers in order to accelerate new customer acquisition and improve customer retention—all while driving more authentic connections with customers. This acquisition empowers InMoment customers to do just that! Read more here! Read more here!

2022 74

2022 Feedback 2021 Technology 74

InMoment XI

OCTOBER 25, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. These pages help you connect with diners in specific regions and address their concerns.

Feedback 195

Feedback Management Social Media 2024 195

InMoment XI

NOVEMBER 7, 2024

Customer experience automation allows organizations to connect with customers in a relevant, timely, and personalized way without extra manual input. Data-Driven Insights Customer experience automation software can analyze automated interactions to provide insights into common customer preferences, behaviors, and pain points.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

2023 195

2023 Workshop 2024 Events 195

eglobalis

JULY 31, 2024

These platforms provide deep insights into customer feedback and behaviour, enabling businesses to make data-driven decisions to improve CX. Analytics and Reporting Tools Solutions like Google Analytics, HubSpot, and (Salesforce)Tableau among others provide in-depth insights into marketing performance across various channels.

Customer Experience 328

Customer Experience Social Media 2024 B2B 328

Experience Investigators by 360Connext

JANUARY 18, 2022

What actions are taken at the organizational level to gather feedback, understand insights, and take action to continuously improve the customer experience? Help everyone in the organization connect how their role contributes to the customer experience. What is the employees role in the larger CX picture?

Culture 378

Culture Customer Centricity Customer Journey Feedback 378

Alida

OCTOBER 4, 2016

Online communities are now an important tool in gaining ongoing customer feedback and insight. In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands. Don’t be a bore.

Engagement 250

Engagement Entertainment Insights 2016 250

Experience Investigators by 360Connext

JULY 24, 2015

Questions lead to insights ! Happy to have #CX pros in the house to hear @jeanniecw speak during @CXPA_Assoc ‘s Chicago meetup event! Huge thanks to Sprout Social for hosting our CXPA Chicago event, and to the smart people who attended! Here are some questions for customer experience leaders to consider.

Net Promoter Score 234

Net Promoter Score Metrics Effort Score 2015 234

InMoment XI

MARCH 10, 2022

Unfortunately, this attitude and the events precipitating it have a big impact on customer experience (CX), which means that CX professionals like you face the daunting task of keeping your CX program effective in the face of multiple challenges. However, as the old adage goes, hope is not a plan. It’s critical to look beyond just the survey.

Social Media 370

Social Media Document Insights Events 370

eglobalis

AUGUST 13, 2024

In conclusion, understanding the corporate structures, leadership, and financial health of Samsung and Apple provides valuable insight into how these companies operate and compete. By fostering a cohesive and user-friendly ecosystem, Apple ensures that its customers remain deeply connected to the brand.

E-support 445

E-support Innovation Customer Centricity Loyalty 445

Experience Investigators by 360Connext

MAY 20, 2015

Need a speaker for your corporate event or conference? We bring insights in quick and actionable ways. What can we do to help our employees understand their connection to the customer? Training, online events and webinars. Customer experience is a new department , focus or strategy and leaders need a resource.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

BirdEye

DECEMBER 13, 2023

In January 2023, Apple introduced Apple Business Connect to empower its users to find businesses across its ecosystem of apps, including Apple Maps, Messages, Spotlight, Safari, Wallet, Siri, and Calendar. It is a free and user-friendly platform that serves as a bridge connecting businesses with their local audience.

Connections 110

Connections Document Information Customers 110

InMoment XI

OCTOBER 29, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. Familiarity and nostalgia create a sense of connection that can strengthen customer relationships.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

InMoment XI

JULY 1, 2024

According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. By equipping your organization with predictive analytics tools, you can gain rich insights into customer behavior, make data-driven decisions, and optimize business operations. What is Predictive Analytics?

Social Media 195

Social Media Healthcare Retail Insights 195

GetFeedback

DECEMBER 26, 2018

Any time you want customer insight into one of the following areas, you can use a CSAT survey: Customer support interactions. Conference and event feedback. This kind of insight can prove the success of initiatives. If you’re looking to connect the dots in one or more of these areas, then CSAT is a great metric for you.

Customer Satisfaction 286

Customer Satisfaction Measurement Net Promoter Score Feedback 286

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! That means capturing insights from every touchpoint and channel.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

Experience Investigators by 360Connext

AUGUST 20, 2024

What actions are taken at the organizational level to gather feedback (including your customer’s untold feedback ), understand insights, and take action to continuously improve the customer experience? Help everyone in the organization connect how their role contributes to the customer experience. But what about your technology team?

Customer Centricity 282

Customer Centricity Culture Feedback Customer Journey 282

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. According to IBM , 90% of all data generated by devices such as smartphones, tablets, and connected vehicles is unstructured.

Hospitality 195

Hospitality Call Center Retail NPS 195

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Events 95

Events Entertainment Transportation Workshop 95

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. Whirlpool, a global leader in smart appliances, shares insights from their global survey. Connecting Objects, Homes and Cities. CES 2019 Smart Home Sessions Not to be Missed.

2019 174

2019 Innovation Entertainment Events 174

BirdEye

AUGUST 3, 2022

Direct communication with customers helps you provide timely updates on business activities, new products, services, promotions, events, and much more. Easier to measure – Track and measure open and click rates for reliable insights. As we mentioned earlier, direct marketing takes a true business-to-consumer approach.

Connections 98

Connections Marketing Social Media Advertising 98

Customer Bliss

APRIL 5, 2019

Consumer segment: Figure out who your consumer segments are and gain true insights into what drives them so you can create relevant experiences. Connect with Your Audience Through a Dynamic Media Site. Even the simple choice to showcase real people and real places make for a stronger connection and form of engagement.

Engagement 213

Engagement Advertising Consumers Marketing 213

InMoment XI

MARCH 25, 2024

According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. By equipping your organization with predictive analytics tools, you can gain rich insights into customer behavior, make data-driven decisions, and optimize business operations. What is Predictive Analytics?

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Connections 80

Connections 2024 Customer Centricity Events 80

Retently

NOVEMBER 29, 2024

It’s where curiosity turns into connection – or, if you’re not careful, disinterest. Combine rating, multiple-choice, yes/no, and open-ended questions to capture both quantitative and qualitative insights. Use insights to make meaningful changes, and communicate these improvements to your customers. Who doesn’t want that?

Events 121

Events Feedback Interaction E-support 121

CSM Magazine

JULY 24, 2021

Holistic views of customer data and the analysis of this information from multiple sources help uncover trends, answer questions, and provide actionable insights. The best way to do this is to implement an enterprise-level intelligent search solution that is AI-driven and can provide relevant insights for your customer service team.

Customer Service 105

Customer Service Connections Customer Service Strategies Customers 105

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Optimove’s Rony Vexelman closes Connect 2024 with an invitation to Connect again in 2025.

2024 64

2024 Connections Download 2025 64

Experience Investigators by 360Connext

APRIL 13, 2021

Word clouds can help others in the organization connect with the real language customers use again and again! Shout out to Analytics & Insights Matter , our official partner for such research.). As a thank you for participating, we’d like to (send you swag/offer you a gift card/invite you to a special event.).

Customer Journey Mapping 291

Customer Journey Mapping Customer Journey Feedback Brands 291

InMoment XI

MAY 23, 2023

Aegon are certainly delivering on this agenda and are continuing to succeed by connecting people and processes across the entire organisation to achieve shared goals and focus on growth. Aegon has taken the Connecting with Customers (CwC) roadshow to all locations and functions in the business.

Customer Centricity 195

Customer Centricity Workshop Culture Insurance 195

InMoment XI

JANUARY 23, 2024

Each level comes with various Local Guide benefits and perks, such as early access to new Google features, exclusive events, and special promotions or discounts. Connection line over the map, Navigation concept. Analyze Local Guides’ feedback for insights.

Management 195

Management Feedback Information Brands 195

Experience Investigators by 360Connext

JUNE 8, 2021

If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . Now that you have an idea of what lies ahead, what can you do with these insights? Look for the trends and then plan around them. Future State Customer Journey Mapping.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

InMoment XI

JANUARY 4, 2024

When the retail customer experience exceeds expectations, customers feel a connection with the brand, leading to increased spending and higher lifetime value. Personalization Leverage data analytics and customer insights to personalize the online shopping experience. Let’s examine a few: 1.

Retail 195

Retail Customer Experience Social Media NPS 195