Experience Investigators by 360Connext

OCTOBER 2, 2014

Thanks to social media, that can be a lot more people. There will be many online and in-person events, so everyone can celebrate! Online events. There’s a huge global lineup of online CX Day events including webinars, Google Hangouts and Twitter chats throughout the day. Local Networking Events.

Customer Experience 297

Customer Experience 2012 2013 2014 297

Experience Investigators by 360Connext

OCTOBER 9, 2014

In Chicago, I was happy to be a part of the celebration, as one of the Customer Experience Professionals Association local networking events happening simultaneously around the world. In fact, the Chicago CX Day event was hosted by KSM media. As a media agency, they are looking ahead seeing these ultimate connections.

Social Media 279

Social Media Customer Experience Professionals Consulting Events 279

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 116

Social Media Management Brands Communication 116

ReviewTrackers

APRIL 8, 2020

Social Media Marketing for Restaurants. More consumers than ever are discovering great restaurants through social media. It therefore makes sense that a growing number of restaurants are integrating social media into their restaurant marketing strategy. Photos, Photos, Photos. Let your food take centerstage!

Social Media 139

Social Media Marketing 2018 Customers 139

Experience Investigators by 360Connext

OCTOBER 6, 2014

So I decided to have some fun today and let you know why I am so passionate about this subject, plus fill you in on a few really amazing events coming up. Don’t miss Jeannie at these CX Day events: CXPA Chicago Local Networking Event Beginning a 5:30 PM CT (Come join us! I hope you’ll join us. CX Day 2014.

Customer Experience 289

Customer Experience Social Media 2014 Events 289

Experience Investigators by 360Connext

MARCH 11, 2015

It’s the hub of our thought leadership, our perspective on current events, our “x marks the treasure” spot for our social communities! I get great questions when I speak at events and try to record those quickly so I can write about them later. Blogs are at the center of many content strategies.

Blog 207

Blog Social Media Leadership Events 207

InMoment XI

OCTOBER 25, 2024

They share their thoughts on social media platforms like Facebook or Instagram or through review platforms such as Yelp and Google reviews. Be Active on Social Media You can’t underestimate the importance of social media marketing for reputation management.

Feedback 195

Feedback Management Social Media 2024 195

GetFeedback

NOVEMBER 20, 2018

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. Let’s get started.

Events 199

Events Feedback Social Media Presentation 199

eglobalis

JULY 31, 2024

Eleven Key Technologies Enhancing Customer Experience Marketing Automation Platforms Marketing automation tools like Marketo and HubSpot streamline repetitive marketing tasks such as email campaigns, social media posting, and lead nurturing.

Customer Experience 328

Customer Experience Social Media 2024 B2B 328

BirdEye

DECEMBER 6, 2022

hours on social media each day – and that number is only expected to increase. Social media has become a major part of our lives, and many platforms offer features that can benefit local businesses. Table of contents Social media marketing at a glimpse Benefits of social media marketing 1.

Social Media 97

Social Media Connections Communication Brands 97

Experience Investigators by 360Connext

APRIL 10, 2015

This was one of the things we discussed with Shonali Burke , a leader in PR and social strategy and President and CEO of Shonali Burke Consulting , on the latest episode of Crack The Customer Code , the podcast I co-host with Adam Toporek. Shonali explains, in her lovely accent, how social is the standard now. Shonali Burke.

Social Media 234

Social Media Marketing Customer Journey Mapping Consulting 234

BirdEye

DECEMBER 12, 2022

Over 90% of marketers use social media as part of their marketing strategy because they know it’s a powerful tool. However, coming up with social media post ideas can be challenging and time-consuming. To help you get started, here are 20 simple social media post ideas you can use today. Promote an event 12.

Social Media 98

Social Media Marketing Events Culture 98

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising E Commerce Fashion 98

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

Social Media 98

Social Media Brands Entertainment Connections 98

BirdEye

SEPTEMBER 11, 2023

Ask any social media manager, and they’ll tell you that the more active your social media profile is on any platform, the higher your chances of reaching your target customers. That’s AI in social media management redefining the rules of online marketing. What’s the use of social media AI tools in business?

Social Media 106

Social Media Management Demo Measurement 106

InMoment XI

APRIL 26, 2022

Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events. If you’re still concerned about how best to connect to audiences you haven’t consistently talked to before, this is the section for you.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

BirdEye

DECEMBER 9, 2022

If you want your business to be successful, you need to have an active presence on social media. However, managing all your social media profiles takes time and effort. That’s where a social media calendar can help. Table of contents What is a social media calendar (and why do you need one)?

Social Media 19

Social Media Events Article Marketing 19

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. It’s especially important for local businesses looking to connect with their communities and grow their customer base.

Social Media 98

Social Media Management Multi-Channel ROI 98

InMoment XI

OCTOBER 29, 2024

For example, a sneaker brand releasing a new product line paying tribute to an iconic athlete would help it connect with nostalgic sports fans. Familiarity and nostalgia create a sense of connection that can strengthen customer relationships. Brand values: Customers connect with brands that reflect their own values.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

BirdEye

MARCH 22, 2023

Including social media in your marketing strategy is crucial to maximizing your leads. However, running a business can be time-consuming, and implementing social media plans may require assistance. Posting consistently is the number one way to achieve your goals on social media.

Social Media 98

Social Media Multi-Channel E-support Management 98

BirdEye

DECEMBER 14, 2022

Social media has completely changed the way businesses can grow. If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Social media content categories. Written posts 3. Video stories 5.

Social Media 98

Social Media Entertainment Webinar White Paper 98

InMoment XI

MARCH 10, 2022

Unfortunately, this attitude and the events precipitating it have a big impact on customer experience (CX), which means that CX professionals like you face the daunting task of keeping your CX program effective in the face of multiple challenges. Step 1: Design. However, as the old adage goes, hope is not a plan.

Social Media 370

Social Media Document Insights Events 370

Experience Investigators by 360Connext

MAY 23, 2019

Enterprise software giant, SAP, hosted two remarkable, concurrent events in May and I was lucky to be a part of them, thanks to partnerships with SAP Litmos and SAP. Naturally, I shared with this group of leaders the connections between learning, development, training, and hiring to customer experience.

Insights 40

Insights Net Promoter Score Social Media Events 40

BirdEye

MARCH 29, 2023

“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does generating leads and building a more prominent brand for your business through social media seem challenging? Table of contents What is social media engagement? Does this sound like you?

Social Media 98

Social Media Engagement Metrics Measurement 98

Experience Investigators by 360Connext

JULY 24, 2015

Happy to have #CX pros in the house to hear @jeanniecw speak during @CXPA_Assoc ‘s Chicago meetup event! Sprout Social (@SproutSocial) July 22, 2015. Huge thanks to Sprout Social for hosting our CXPA Chicago event, and to the smart people who attended! pic.twitter.com/q0W0mvrx8R.

Net Promoter Score 234

Net Promoter Score Metrics Effort Score 2015 234

Russel Lolacher

MARCH 29, 2022

Social public service isn’t effective off the side of your desk. Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful.

Social Media 98

Social Media Leadership Communication Culture 98

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. See Pricing FREE DEMO Table of contents Q1: What is a social media reach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

Experience Investigators by 360Connext

JANUARY 26, 2015

Social Customer Care: Best Practices for Major Engagement. Are you ready to engage with customers on social media? There are a few things you need to know about social customer care before you jump in, and many brands are blowing it! Join Jeannie for this special live event to learn more. 30, January 2015.

Customer Experience 274

Customer Experience Social Media Leadership Airlines 274

Russel Lolacher

JANUARY 5, 2022

Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. Serious Social Media. Connect the dots for them. Success Barriers.

Social Media 98

Social Media Leadership Culture Communication 98

Experience Investigators by 360Connext

MARCH 5, 2015

We disappoint when we don’t show up for someone’s big event. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Service 274

Customer Service Sports Social Media Communication 274

Experience Investigators by 360Connext

JANUARY 21, 2015

Virgin Atlantic is investing in many innovative ideas around how to make the transatlantic flight more of an event to experience. They’ve partnered with Microsoft, several media partners, and even live bands to add joy to the journey. And it’s worth noting it was before we boarded the aircraft.

Customer Journey 283

Customer Journey Customer Journey Mapping Airlines Magazine 283

Experience Investigators by 360Connext

MARCH 9, 2015

Start taking note of these observations and pay attention to how events or situations made you feel as a customer. This seems so obvious, but you must really start paying attention to the experiences you have as a customer. What made the experience great or infuriating? What could have worked better?

Customer Experience 287

Customer Experience Chief Customer Officer Customer Experience Professionals Leadership 287

Experience Investigators by 360Connext

MARCH 18, 2015

We read blogs, follow influencers, attend networking events, yes. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Interaction 275

Interaction 2015 Innovation Fashion 275

Experience Investigators by 360Connext

FEBRUARY 11, 2015

Syndicating our content on appropriate partner sites (CustomerThink, Business2Community, Social Media Today , etc.). Publishing original content on sites in our sphere of influence ( Retail Customer Experience , Multichannel Merchant, iMedia, Social Media Club). As for results? They were mixed.

Marketing 233

Marketing Social Media Blog Webinar 233

Experience Investigators by 360Connext

JUNE 15, 2015

I had the unique opportunity to be part of a small crowd of business leaders invited to a special event hosted by American Express. Thank you to American Express for this great event! They both struck me as incredibly sincere and authentic.

2015 217

2015 Leadership Innovation 2014 217

Experience Investigators by 360Connext

MAY 20, 2015

Need a speaker for your corporate event or conference? What can we do to help our employees understand their connection to the customer? Training, online events and webinars. Customer experience is a new department , focus or strategy and leaders need a resource. The best athletes have coaches. The best CX leaders do, too.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

InMoment XI

SEPTEMBER 25, 2024

Sentiment Analysis : Businesses use NLP to analyze customer feedback, reviews, and social media conversations to determine customer sentiment toward their products, services, or brands. Market Intelligence : NLP can analyze many news articles, blog posts, and social media posts. million global participants.

Insights 195

Insights Social Media Net Promoter Score Events 195