Oracle

AUGUST 26, 2020

Foster a connected employee culture. Culture is the backbone of great service, and it pervades every experience your agents have with customers. ” Try adopting reoccurring check-ins with your team, and explore adopting video conferencing or messaging tools to stay connected.

Exceptional Customer Service 99

Exceptional Customer Service Customer Service Leadership Culture 99

ShepHyken

NOVEMBER 29, 2016

Nate Spears on Providing Exceptional Customer Service. Shep speaks with customer service evangelist and Chief Operations Officer and Co-Founder of ClearSource, Nate Spears, about providing exceptional customer service. How do I handle customer support calls and resolve customer complaints?

Exceptional Customer Service 130

Exceptional Customer Service 2008 Banking Customer Service 130

InMoment XI

MARCH 20, 2024

They envisioned a landscape where exceptional customer service, inviting environments, and a commitment to personal connections prevailed over the conventional transactional approach. Despite these changes, Metro Bank remained committed to their service-based model.

Customer Centricity 195

Customer Centricity Net Promoter Score Banking 2010 195

Customer Enthusiast

FEBRUARY 22, 2018

The way you inspire employees to provide exceptional customer service is to reveal the totality of their job role and connect their daily job responsibilities to a credible, enduring organizational purpose. First of all, I don’t believe it’s possible to motivate people. People motivate themselves.

Exceptional Customer Service 45

Exceptional Customer Service Customer Service Document Retail 45

InMoment XI

OCTOBER 19, 2023

These solutions are hosted in the cloud, allowing businesses to access and manage their contact center from anywhere with an internet connection. Selecting the Perfect Contact Center Solutions Contact center solutions are pivotal in delivering exceptional customer service and support.

Contact Center 273

Contact Center Customer Service Omnichannel Social Media 273

ShepHyken

MAY 4, 2023

While tracking customer service productivity metrics can be helpful, it’s also important to consider the human element of customer service. Providing high-quality customer service often requires empathy, emotional intelligence, and the ability to connect with customers on a personal level.

Exceptional Customer Service 62

Exceptional Customer Service Customer Service Net Promoter Score Customer Service Representative 62

CSM Magazine

MAY 19, 2023

As a peer-to-peer lending company, you want your platform to stand out from the rest, and one way to achieve this is by delivering exceptional customer service. This article explores the various ways that peer-to-peer lending companies can provide a great customer service experience. What is Peer-to-peer ending?

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Banking Financial 52

CSM Magazine

NOVEMBER 17, 2024

In today’s fiercely competitive market, loan providers that go beyond mere transactions to build genuine connections with their clients will soar above the rest. In conclusion, exceptional customer service in loan provision isn’t just about closing deals; it’s about opening doors and building bridges.

Customer Service 52

Customer Service Exceptional Customer Service Customer Service Representative Financial 52

CSM Magazine

JANUARY 30, 2024

Exceptional Responsiveness One of the first signs that you’re dealing with a customer-centric company is their exceptional responsiveness. They don’t just view your inquiries as tasks to be checked off they see them as opportunities to connect and assist. Apple Inc.,

Customer Centricity 111

Customer Centricity E Commerce Exceptional Customer Service E-support 111

CSM Magazine

JANUARY 15, 2025

Constructive feedback ensures continuous progress, giving you a clear path toward becoming more emotionally aware during high-stakes customer interactions. AI Role-Playing Can Enhance Customer Empathy Training Empathy isnt just a buzzword – its the foundation of exceptional customer service.

Exceptional Customer Service 52

Exceptional Customer Service Feedback Customer Relationships Interaction 52

CSM Magazine

OCTOBER 30, 2024

In today’s competitive market, providing exceptional customer service over the phone is more important than ever. Telesales representatives are often the first point of contact between a company and its customers, making it crucial to leave a positive impression.

Customer Service 52

Customer Service Seminar Exceptional Customer Service Workshop 52

Customer Enthusiast

FEBRUARY 9, 2015

For many years, I’ve gone on record saying that the reason you and I, as customers, consistently receive predictably poor customer service is because exceptional customer service is voluntary; employees don’t have to deliver it, and most don’t. This includes both coworkers and customers.

Exceptional Customer Service 106

Exceptional Customer Service Leadership Poor Customer Service Customer Service 106

CX Accelerator

DECEMBER 12, 2017

It’s especially neat to consider that this change is not centered solely on innovation and automation, but that it’s rooted in exceptional customer service! What industry will CX revolutionize next? Home To CX Accelerator Nate Brown is the Co-founder of CX Accelerator.

Fashion 182

Fashion Exceptional Customer Service Contact Center Customer Centricity 182

C3Centricity

MAY 12, 2024

Here are twenty ways to get started, together with best-in-class examples, but I’d love to hear how you delight your own customers and turn satisfaction into loyalty. Deliver Exceptional Customer Service Exceptional customer service is the first essential step to plan.

Loyalty 104

Loyalty Exceptional Customer Service Loyalty Programs Customer Service Representative 104

CSM Magazine

OCTOBER 21, 2024

Labour costs in the Philippines are significantly lower than in Western countries, allowing companies to reduce their operational expenses while still delivering exceptional customer service. This human touch is what keeps customers coming back and is a crucial differentiator in today’s increasingly automated world.

Innovation 52

Innovation Customer Experience Omnichannel Social Media 52

Bill Quiseng

APRIL 18, 2021

But I am not against monitoring social media or using it as a responsive customer service channel. Those businesses offering exceptional customer service don’t build their brand through advertising. Their customers build it for them via their raves on social media. Look around you.

Social Media 167

Social Media Customer Service 2025 Customers 167

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services.

Engagement 145

Engagement 2009 Employee Experience Loyalty 145

CSM Magazine

MARCH 18, 2025

A great agent can: Help you connect with credible cash buyers. Agents who specialize in working with cash buyers often provide a unique level of customer service, assisting sellers who need to move quickly or avoid financing complications. And because they dont rely on mortgage approvals, the process is often much faster.

Customer Service 52

Customer Service Exceptional Customer Service Communication Sales 52

CSM Magazine

OCTOBER 18, 2022

By taking these steps, companies can avoid cultural sensitivities in their translations and provide a better customer experience for all. In today’s connected world, it is more important than ever for businesses to provide customer service in a variety of languages. Provide localized websites.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Social Media Culture 52

CSM Magazine

DECEMBER 3, 2024

In today’s fast-paced world, delivering exceptional customer service requires more than just a great team. The platform’s rich ecosystem of integrations offers endless opportunities to optimize workflows and delight customers.

2025 52

2025 Customer Experience Exceptional Customer Service Omnichannel 52

CSM Magazine

FEBRUARY 6, 2025

Leadership Development: Strong leadership training is critical, as exceptional customer service starts with effective, empathetic leaders. Networking Opportunities: Programs featuring connections with alumni in industries known for customer service (like retail, hospitality, or healthcare) can provide career advantages.

Customer Centricity 52

Customer Centricity Leadership Hospitality Healthcare 52

CSM Magazine

JANUARY 9, 2025

Providing customer service in multiple languages not only removes communication barriers but also makes players feel more connected to the platform. Benefits of Strong Customer Support in iGaming The impact of exceptional customer service in iGaming cannot be overstated.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

ShepHyken

FEBRUARY 14, 2018

The point is that great customer service makes price less relevant. Three out of four people are willing to pay more for “exceptional” customer service. And what defines “exceptional” customer service? Maybe customers wouldn’t pay double the normal price, but what if they would?

Exceptional Customer Service 95

Exceptional Customer Service Customer Service Training Customer Service Customers 95

CSM Magazine

FEBRUARY 4, 2025

Customer service in serviced offices is more than just solving tenant queriesits about actively enhancing your business environment to allow you to perform at your best. Exceptional customer service ensures: Your workspace is functional, efficient, and suited to your needs. Queries and issues (e.g.,

Customer Service 52

Customer Service Exceptional Customer Service Events Workshop 52

CSM Magazine

AUGUST 8, 2022

Customers are the lifeblood of any company, and if they are unhappy, it can be difficult to turn things around. In this article, we will discuss how using a VPN can help your team deliver exceptional customer service. In doing so, businesses can provide their customers with the level of service they expect and deserve.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Customer Service Representative Connections 52

Bill Quiseng

MAY 2, 2021

In most organizations, there are a few superstars that earn more raves from their customers. Get them together and ask them what works for them in creating an emotional connection with their customers. QUI TAKEAWAY: Spend as much time analyzing the positive customer comments from your surveys as you do the negative ones.

Customer Service 136

Customer Service Fashion Exceptional Customer Service Social Media 136

transcosmos Information Systems

SEPTEMBER 27, 2016

While your customers are probably online all the time, chances are, this connectivity offers a new challenge on how to deliver exceptional customer service support for people on the go in this digital age. Your customers are all over social media, so it makes sense to be proactive and connect with them through SNS.

Customer Service 107

Customer Service Social Media E-support 2015 107

CSM Magazine

MARCH 26, 2024

For customer service professionals, rapport is the bridge that connects empathetic communication with successful resolutions, fostering positive experiences that can last a lifetime. An example of a company known for having excellent rapport with its customers is Apple. Example: “Thank you for choosing us, Sean.

Customer Service 116

Customer Service Exceptional Customer Service Definition Customers 116

Experience Investigators by 360Connext

APRIL 14, 2020

Blueprinting helps you plan the customer’s journey and the employees, processes, and activities to support that journey. This course covers the steps to creating a blueprint for exceptional customer service. To make things easy, here are the services and tools mentioned in this post.

Customer Journey Mapping 374

Customer Journey Mapping Workshop Customer Journey Touchpoint 374

SurveySensum

OCTOBER 31, 2023

Understanding the differences between both is vital for your business to thrive in the customer-centered world. So, let us begin this journey of customer experience vs customer service to uncover what keeps customers not just satisfied but genuinely delighted with your brand. What is Customer Experience?

Connections 52

Connections Customer Service Net Promoter Score Customer Experience 52

TechSee

FEBRUARY 23, 2021

For home security customers, home security alarms have become a critical focus of this switchover. Visual assistance technology using AI & AR allows security firms to perform the 3G upgrade remotely, keeping operational costs down while offering exceptional customer service.

2022 109

2022 Contact Center Exceptional Customer Service Seminar 109

ShepHyken

NOVEMBER 4, 2016

Millennials today are the forefront of organizations and drive the demand proliferation of any product or service. Moreover, digitalization has set high standards of delivering exceptional customer service. nurture bonds with customers. Connect with Shaista on Twitter and LinkedIn.

Blog 127

Blog Social Media Mobile Customer Service Innovation 127

Customers That Stick

OCTOBER 13, 2014

Proactive Customer Service Will Also Make Your Employees Happier - Proactive customer service will leave you with happy customers and happy employees. Why Are Emotional Connections the Key to Exceptional Customer Service?

Call Center 119

Call Center 2014 Exceptional Customer Service Blog 119

Customer Enthusiast

SEPTEMBER 14, 2018

For many years, I’ve gone on record saying that the reason you and I, as customers, consistently receive predictably poor customer service is because exceptional customer service is voluntary; employees don’t have to deliver it, and most don’t. This includes both coworkers and customers.

Exceptional Customer Service 67

Exceptional Customer Service Leadership Poor Customer Service Customer Service 67

ShepHyken

JANUARY 22, 2019

There needs to be a level of human connection and concern in every interaction, and this begins internally in all organizations. More often than not, companies that are rated as good places to work will also be rated positively for their customer service. Find the joy in giving service and making genuine human connections.

Roadmap 97

Roadmap Exceptional Customer Service Books Culture 97

InMoment XI

FEBRUARY 8, 2024

Employees who feel valued, supported, and engaged are more likely to deliver exceptional customer service. Personalized Interactions Contact center optimization enables agents to access comprehensive customer profiles, including previous interactions and preferences.

Contact Center 195

Contact Center Multi-Channel Social Media Competitive Advantage 195

Call Experts

OCTOBER 12, 2023

Whether seeking assistance with a complex issue, making a critical inquiry, or simply wanting to connect with another human being, the phrase “I need to speak to someone” holds a special significance. This simple statement underscores the importance of genuine human interaction, especially regarding customer service.

Customer Satisfaction 105

Customer Satisfaction Connections Exceptional Customer Service Technology 105