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Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

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Brian Solis’s journey is one of consistent foresight and evolution, making him one of the most impactful voices in the fields of digital transformation, customer experience, and innovation. I was exploring the concept of “No Distance” in social media, and initially, it took me time to connect with Solis’s insights.

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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

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Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships.

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The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design

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From healthcare breakthroughs to cutting-edge industrial systems, algorithmic experimentation empowers organizations to test, iterate, and refine their approaches rapidly, driving faster innovation and reduced risk. AI and algorithmic models are reshaping how organizations tackle challenges, innovate, and create impact.

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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

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Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges. My Take: ECXO’s approach is innovative and practical, led by people who actively help B2B and B2C companies.

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

In the world of business, connecting the dots from experience to financial impact is an essential skill. Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations.

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CX 2025: The AI Revolution That Will Leave Your Business Behind

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Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. AI-Infused Workflows: Building Connected Journeys The true potential of AI lies not in isolated tools but in end-to-end workflows that transform every customer touchpoint.

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Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

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If you enjoyed this practical article and would like to stay connected, feel free to connect with me on LinkedIn. Last Articles: Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership [link] Stuck in an Outdated CX Framework?

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.