InMoment XI

OCTOBER 29, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. Familiarity and nostalgia create a sense of connection that can strengthen customer relationships.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Maru Group

JUNE 18, 2020

Sports – like most industries – is changing. UK fans aren’t as connected with sports, especially football, as they were four months ago. The break in the season and the on-going impact of social distancing measures appears to be having a negative influence on our sporting consumption. Sport is a social game.

Sports 52

Sports Connections 2013 2018 52

Maru Group

MAY 5, 2020

As we continue to seek to understand how the COVID-19 pandemic affects consumers’ day-to-day realities, we conducted qualitative research with sports fans to dive deep into their feelings, actions, and attitudes. Globally, sports have been put on hold. As any fan knows, sports represent more than competition. Cultural Context.

Sports 52

Sports Engagement Marketing Entertainment 52

Optimove

MARCH 20, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: On March 20, at Optimove Connect, Pini Yakuel, CEO, introduced the position-less marketer. He revealed the position-less marketer is a new emerging archetype. Read the full article here.

Connections 52

Connections Marketing Multi-Channel Sports 52

Optimove

NOVEMBER 19, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : Gamification emerged as an engaging alternative to bonuses, emphasizing game mechanisms like leaderboards, challenges, and fun.

Return on Investment 52

Return on Investment Sports Download ROI 52

BirdEye

OCTOBER 11, 2024

Achieving this level of excellence requires deep, real-time insights into customer sentiment across all locations and an understanding of how they compare to industry standards and competitors. That’s where Birdeye’s Insights AI and Competitors AI products come in. But there’s a solution.

Insights 52

Insights Metrics Demo Social Media 52

Optimove

JULY 31, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: In this blog post, gain insights from expert marketers about five pillars to create effective strategies that boost customer retention. Marcel Martins , Head of Digital at Grupo Soma, a leader in the Brazilian fashion industry.

Customer Retention 59

Customer Retention Marketing Sports Entertainment 59

Maru Group

MARCH 16, 2021

But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. Other sports are faring far worse.

Sports 52

Sports Innovation Events Social Media 52

CSM Magazine

DECEMBER 22, 2023

Guerrilla Marketing Guerrilla marketing is about being insightful, imaginative, and spontaneous, not expensive. Sponsorship opportunities can include music festivals, sporting events, charity events, or even theme parks. This marketing strategy involves doing something unexpected and unique to capture people’s attention.

Connections 52

Connections Marketing Advertising Transportation 52

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. It helps brands track, analyze, and organize each customer interaction with them.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

Maru Group

MAY 14, 2020

As nearly every major global sporting event has been canceled or suspended because of the coronavirus, sports fans are having to adapt and find new ways to channel their energy. One thing is clear, when live sports resume, it will bring with it an increasingly tech savvy fan base, eager for inclusion.

Sports 52

Sports 2020 Entertainment Events 52

Beyond Philosophy

SEPTEMBER 26, 2014

Recent research connecting losses in the World Cup and a corresponding drop in the stock market of the losing team’s home country would indicate otherwise. Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries.

Sports 130

Sports CEM 2014 Blog 130

Experience Investigators by 360Connext

APRIL 23, 2024

Speaking of data…any type of business strategy requires incorporating key data and analysis to get to the insights, improvements, and priorities in a plan. It’s up to CX leaders to clearly communicate about these connections for their organization. Strategic Investments in Customer Experience As we often say, CX is a team sport.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Oracle

MAY 23, 2019

While on location at Oracle Modern Customer Experience 2019 in Las Vegas from March 19-21, the SmarterCX team met with Jennifer Storms, CMO & EVP at NBC Sports, who tells us about her work and discusses how data plays a role in how quickly Olympic athletes go from ordinary to extraordinary, and in a matter of minutes become household names.

Sports 40

Sports 2019 2020 Social Media 40

SurveySparrow

JANUARY 4, 2024

They connect everyone on the same visual page, making discussions clear and concise. Key Features Trend Focus with Total Insight: They track trends like line charts and emphasize the total impact. Key Features Three-Dimensional Insight: Bubbles introduce a third dimension. Are you a sports fanatic? Tricky, right?

Insights 52

Insights Roadmap Sales Information 52

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. But Nike’s digital presence isn’t just about functionality; it’s about staying connected with customers. “Just Do It” – now that’s a recognizable slogan!

NPS 52

NPS Loyalty Loyalty Programs Sports 52

Optimove

SEPTEMBER 11, 2024

Their journey offers valuable insights for businesses on building and evolving a martech stack that drives customer engagement and business growth. In the sports betting industry, real-time data processing is crucial, as every moment counts. Innovate through testing and learning frameworks to adapt and improve marketing strategies.

Sports 52

Sports 2024 2022 Government 52

Optimove

JULY 8, 2024

The Big Picture Personalization is key to enhancing player loyalty and engagement in iGaming and sports betting. As operators dig deeper to create more meaningful connections with their audience, gamification is a proven tool now being integrated into iGaming to drive more engaging player experiences.

Multi-Channel 64

Multi-Channel Sports Download Social Media 64

CSM Magazine

JUNE 7, 2023

The MSG+ streaming platform will give sports fans access to MSG Networks’ exclusive coverage of their favorite teams wherever they are and on their favorite devices ranging from mobile and tablet to connected TVs. MSG Networks is part of the Sphere Entertainment Co. NYSE:SPHR).

Sports 52

Sports Entertainment Multi-Channel Social Media 52

Optimove

JULY 8, 2024

The Big Picture Personalization is key to enhancing player loyalty and engagement in iGaming and sports betting. As operators dig deeper to create more meaningful connections with their audience, gamification is a proven tool now being integrated into iGaming to drive more engaging player experiences.

Multi-Channel 59

Multi-Channel Sports Download Social Media 59

Optimove

OCTOBER 29, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more AI-Powered Personalization: How Opti-X Redefines Customer Experience Artificial intelligence (AI) has undergone groundbreaking development and achievements in recent years, revolutionizing how we engage with the world.

Download 52

Download Sports Events Customer Journey 52

CSM Magazine

NOVEMBER 6, 2024

This approach allows them to build a business that benefits from both brand recognition and personal connections. Listening to Customer Feedback Customer feedback offers insights into a franchise’s strengths and areas for improvement. This connection helps franchise owners understand their community’s needs and preferences better.

Customer Service 52

Customer Service Loyalty Programs Loyalty Feedback 52

Optimove

SEPTEMBER 30, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: From Netflix, sports betting, and online casinos, consumers have countless ways to connect to entertainment at their fingertips. 6 – Create Strong, Emotional Connections Many consumers are drawn to socially responsible brands.

Entertainment 52

Entertainment Loyalty Programs Social Media Download 52

BirdEye

APRIL 25, 2023

Connect with influencers 9. Sponsor charities or local sports teams 19. Showcase your business offerings, share industry insights, and use incentives to increase social media engagement. Connect with influencers Elevate your local business to a whole new level by connecting with influencers. Referral marketing 10.

Seminar 98

Seminar Social Media Advertising Workshop 98

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Events 52

CX Accelerator

FEBRUARY 2, 2020

I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. Psychology (5 mentions) I gained a clear understanding of motivation and behavior, combined with the ability to see connections between seemingly unrelated facts and situations.

Customer Experience 320

Customer Experience Tourism Customer Journey Mapping Entertainment 320

ProProfs Chat

NOVEMBER 19, 2021

A poll is nothing but a mini-survey having one or two questions that help you connect with your audience for on-the-spot feedback. The primary reason for the popularity of the Likert scale is its potential to offer different levels of agreement, quality, and disagreement to the respondents for accurate insights about a specific subject.

Engagement 98

Engagement Sports Net Promoter Score Webinar 98

Beyond Philosophy

SEPTEMBER 26, 2014

Recent research connecting losses in the World Cup and a corresponding drop in the stock market of the losing team’s home country would indicate otherwise. Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries.

Sports 60

Sports 2014 Blog Consumers 60

Beyond Philosophy

SEPTEMBER 26, 2014

Recent research connecting losses in the World Cup and a corresponding drop in the stock market of the losing team’s home country would indicate otherwise. Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries.

Sports 60

Sports 2014 Blog Consumers 60

Beyond Philosophy

MAY 2, 2024

I would also include my loyalty to my Luton Town Football Club sports team. People are very loyal to their sports clubs, and I am no different. It’s rare for people to change allegiances to sports franchises once they’re held, even if you move to another place that has a different sports team.

Loyalty 78

Loyalty Sports Travel Financial 78

Optimove

FEBRUARY 12, 2024

If you could not attend and want any of the insights shared to help you in your marketing, contact us. See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond.

2024 59

2024 Demo Download Sports 59

Oracle

JANUARY 17, 2019

CX is a connected, holistic approach to engaging consumers and meeting — or better yet, exceeding — the conscious or unconscious expectations they develop about your brand. Hyken says,”The merged identity fans have with their favorite sports teams is about unshakable loyalty. Can your organization do the same?”

Customer Experience 111

Customer Experience Sports Touchpoint Hotels 111

CSM Magazine

NOVEMBER 15, 2024

Think of a slogan as a brand’s calling card – a chance to showcase its unique voice, impress customers, and establish a connection that’ll last long after the first impression fades. Memorable slogans should connect with the audience, resonate with their values, and be easy to recall and appreciate.

Customer Service 52

Customer Service Social Media Culture Innovation 52

Experience Investigators by 360Connext

JULY 6, 2021

But customer experience is a team sport, so great cross-functional teams also understand how important it is to communicate ongoing success and support the processes and systems required to deliver to the customer throughout their journey. Ideally, the CX Team will review critical CX measurements and insights on a regular basis.

Document 358

Document Net Promoter Score Government Leadership 358

Education Services Group

SEPTEMBER 20, 2021

There can be periods of smooth integrations and automated processes, but regardless, seasons to validate, map, review, amend, or connect your data and/or data sources will always come again. The right skillset in the right role using the right tools is critical to delivering actionable insights based on accurate and thorough analysis.

Customer Success 97

Customer Success Sports Measurement Customers 97

ChurnZero

MARCH 10, 2022

The right community can help you: Connect and collaborate with fellow Customer Success professionals. The Customer Success Network offers CS practitioners opportunities to learn, connect, find their dream job, grow, mentor, crowd-source advice, and get answers fast. They believe that Customer Success is a team sport.

Customer Success 98

Customer Success Leadership Sports B2B 98

Gainsight

OCTOBER 15, 2024

We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies. Many companies aim to make data-driven decisions, but it’s challenging when insights are buried across multiple feedback channels and data sources. Why Attend Pulse Europe 2024?

2024 52

2024 Customer Success Sports Leadership 52