Optimove

MARCH 4, 2025

OptiLive keeps that connection strong by delivering real-time, personalized messages at crucial moments, ensuring players stay engaged and ready to bet. It combines customer relationship management (CRM) data with live sports feed data to deliver real-time, personalized messages at the most crucial moments.

Sports 52

Sports Events Download Customer Relationship Management 52

Beyond Philosophy

SEPTEMBER 26, 2014

Recent research connecting losses in the World Cup and a corresponding drop in the stock market of the losing team’s home country would indicate otherwise. Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries.

Sports 130

Sports CEM 2014 Blog 130

ShepHyken

FEBRUARY 9, 2025

My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl. You dont have to own a football (or any other sports) team to take advantage of these ideas. My Comment: We wrap up this week’s roundup with insights from Starbucks.

2025 74

2025 Article Customer Service Sports 74

CX Accelerator

FEBRUARY 2, 2020

I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. Psychology (5 mentions) I gained a clear understanding of motivation and behavior, combined with the ability to see connections between seemingly unrelated facts and situations.

Customer Experience 320

Customer Experience Tourism Customer Journey Mapping Entertainment 320

Experience Investigators by 360Connext

JULY 6, 2021

But customer experience is a team sport, so great cross-functional teams also understand how important it is to communicate ongoing success and support the processes and systems required to deliver to the customer throughout their journey. Ideally, the CX Team will review critical CX measurements and insights on a regular basis.

Document 358

Document Net Promoter Score Government Leadership 358

Optimove

JUNE 24, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Keeping sports bettors engaged after their favorite team is eliminated helps maintain player loyalty and drive continuous interaction. Promote fantasy leagues and daily fantasy sports to provide year-round engagement opportunities.

Sports 69

Sports Engagement 2024 Events 69

BirdEye

OCTOBER 11, 2024

Achieving this level of excellence requires deep, real-time insights into customer sentiment across all locations and an understanding of how they compare to industry standards and competitors. That’s where Birdeye’s Insights AI and Competitors AI products come in. But there’s a solution.

Insights 52

Insights Social Media Metrics Demo 52

Experience Investigators by 360Connext

APRIL 23, 2024

Speaking of data…any type of business strategy requires incorporating key data and analysis to get to the insights, improvements, and priorities in a plan. It’s up to CX leaders to clearly communicate about these connections for their organization. Strategic Investments in Customer Experience As we often say, CX is a team sport.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

BirdEye

AUGUST 3, 2022

Let’s say you own a sporting goods store and there’s an upcoming half-marathon race in your area. Easier to measure – Track and measure open and click rates for reliable insights. Let’s return to our sporting goods store example. In those instances, each platform acts as a middleman between the business and the consumer.

Connections 98

Connections Marketing Social Media Advertising 98

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

Sports 62

Sports Chief Customer Officer 2024 Customer Centricity 62

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. But Nike’s digital presence isn’t just about functionality; it’s about staying connected with customers. “Just Do It” – now that’s a recognizable slogan!

NPS 52

NPS Loyalty Loyalty Programs Sports 52

Happy or Not

FEBRUARY 2, 2023

By connecting customer feedback to your target audience’s demographic data. Using AI-powered technology, our touchscreen Smiley Touch terminal has been upgraded to allow businesses to unlock valuable customer demographic information and combine it with in-moment feedback data for unprecedented insights. So how is this made possible?

Connections 73

Connections Feedback Apparel Sports 73

CSM Magazine

NOVEMBER 6, 2024

This approach allows them to build a business that benefits from both brand recognition and personal connections. Listening to Customer Feedback Customer feedback offers insights into a franchise’s strengths and areas for improvement. This connection helps franchise owners understand their community’s needs and preferences better.

Customer Service 52

Customer Service Loyalty Programs Loyalty Feedback 52

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. The insights provided were so good, it felt like a crime keeping it to ourselves…especially knowing this is one of the greatest hurdles we face as a community.

Culture 244

Culture 2019 Contact Center Leadership 244

Optimove

OCTOBER 29, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more AI-Powered Personalization: How Opti-X Redefines Customer Experience Artificial intelligence (AI) has undergone groundbreaking development and achievements in recent years, revolutionizing how we engage with the world.

Download 52

Download Sports Events Customer Journey 52

Optimove

DECEMBER 17, 2024

For online casino and sports betting operators, it isnt just a festive opportunity; its the years final shot to ramp up revenue, hit targets, and outshine the competition. For example, use targeted promotions to entice casino players into Boxing Day sports betting or tempt sports bettors with festive-themed slot games.

Sports 52

Sports Multi-Channel Download Loyalty 52

Oracle

JANUARY 17, 2019

CX is a connected, holistic approach to engaging consumers and meeting — or better yet, exceeding — the conscious or unconscious expectations they develop about your brand. Hyken says,”The merged identity fans have with their favorite sports teams is about unshakable loyalty. Can your organization do the same?”

Customer Experience 111

Customer Experience Sports Touchpoint Hotels 111

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. It helps brands track, analyze, and organize each customer interaction with them.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

Maru Group

MAY 5, 2020

As we continue to seek to understand how the COVID-19 pandemic affects consumers’ day-to-day realities, we conducted qualitative research with sports fans to dive deep into their feelings, actions, and attitudes. Globally, sports have been put on hold. As any fan knows, sports represent more than competition. Cultural Context.

Sports 53

Sports Engagement Marketing Entertainment 53

Customer Bliss

NOVEMBER 1, 2018

Mary and her team ensure that they’re conscious and connected with the driver community. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. A delightful CX meant that they were to develop a value system around uplifting other people.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

CX Accelerator

FEBRUARY 2, 2020

I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. Psychology (5 mentions) I gained a clear understanding of motivation and behavior, combined with the ability to see connections between seemingly unrelated facts and situations.

Customer Experience 182

Customer Experience Tourism Customer Journey Mapping Entertainment 182

Maru Group

JUNE 18, 2020

Sports – like most industries – is changing. UK fans aren’t as connected with sports, especially football, as they were four months ago. The break in the season and the on-going impact of social distancing measures appears to be having a negative influence on our sporting consumption. Sport is a social game.

Sports 52

Sports Connections 2013 2018 52

Customers That Stick

NOVEMBER 13, 2014

book, movie, sporting event, relationship, travel). New channels have been introduced; big data allows for deeper customer insights, all of which is being used to allow for a better customer experience. To connect with Sean Hawkins further, visit him at his blog. They depended on me to do a job!

Customer Experience 137

Customer Experience Contact Center Sports Social Media 137

BlueOcean

DECEMBER 13, 2022

KPMG Global Sector Leader, René Vader, says, “If you’re trying to build brand loyalty today, an emotional connection is no longer a nice-to-have, it’s a need-to-have.” Of course, what that emotional connection looks like is highly dependent on your target audience, but there are some common factors that build the foundation of loyalty.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

ProProfs Chat

NOVEMBER 19, 2021

A poll is nothing but a mini-survey having one or two questions that help you connect with your audience for on-the-spot feedback. The primary reason for the popularity of the Likert scale is its potential to offer different levels of agreement, quality, and disagreement to the respondents for accurate insights about a specific subject.

Engagement 98

Engagement Sports Net Promoter Score Webinar 98

Alida

DECEMBER 14, 2017

In a recent webinar , Darrell Beneker, director of consumer insights at Aurora Health Care, shared how the company uses ongoing insight to inform customer experience (CX) initiatives that create a seamless end-to-end patient journey. Get insight, STAT . Patient insight should be prescriptive .

E-support 100

E-support Sports Webinar Healthcare 100

Gainsight

OCTOBER 15, 2024

We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies. Many companies aim to make data-driven decisions, but it’s challenging when insights are buried across multiple feedback channels and data sources. Why Attend Pulse Europe 2024?

2024 52

2024 Customer Success Sports Leadership 52

Optimove

OCTOBER 2, 2024

8 & 9 ​ 11:00 AM – From Brackets to The Big One: 2024 Big Sporting Event Insights 1:00 PM – Personalization Power: The Secret to Player Connection 2:00 PM – Bonus Clairvoyance: Harnessing Predictive Power for Bonus Optimization 3:00 PM – Next Level Unlocked: 5 Ways to Up Your Gamification Game Oct. Here’s the schedule: Oct.

2024 64

2024 Engagement Sports Multi-Channel 64

Beyond Philosophy

JUNE 4, 2015

Beyond simply selling a product or service, these ‘experiential brands’ connect with their customers. Does the company create an emotional, trust-based connection and relationships with customers, and with employees as well? Are customer experiences ‘human’ and branded?

Financial 144

Financial White Paper Books Airlines 144

Beyond Philosophy

SEPTEMBER 26, 2014

Recent research connecting losses in the World Cup and a corresponding drop in the stock market of the losing team’s home country would indicate otherwise. Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries.

Sports 60

Sports 2014 Blog Consumers 60

Beyond Philosophy

SEPTEMBER 26, 2014

Recent research connecting losses in the World Cup and a corresponding drop in the stock market of the losing team’s home country would indicate otherwise. Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries.

Sports 60

Sports 2014 Blog Consumers 60

CSM Magazine

NOVEMBER 15, 2024

Think of a slogan as a brand’s calling card – a chance to showcase its unique voice, impress customers, and establish a connection that’ll last long after the first impression fades. Memorable slogans should connect with the audience, resonate with their values, and be easy to recall and appreciate.

Customer Service 52

Customer Service Social Media Culture Innovation 52

SurveySparrow

APRIL 17, 2023

Sports team registration forms are crucial to organizing any sports event or tournament. However, creating a catchy template for sports registration forms can be daunting. However, creating a catchy template for sports registration forms can be daunting. Consent to use their photo/video.

Sports 52

Sports Social Media Events Information 52

BirdEye

APRIL 25, 2023

Connect with influencers 9. Sponsor charities or local sports teams 19. Showcase your business offerings, share industry insights, and use incentives to increase social media engagement. Connect with influencers Elevate your local business to a whole new level by connecting with influencers. Referral marketing 10.

Seminar 98

Seminar Social Media Advertising Workshop 98

BirdEye

JANUARY 24, 2025

In this blog, you’ll learn proven strategies and actionable insights to leverage social media effectively, prioritize the right platforms, and optimize your efforts to get the most out of your social media efforts. It's about building real connections and driving strong social media engagement.

Social Media 52

Social Media Hotels Marketing Travel 52

Eptica

AUGUST 11, 2015

Similarly, Steve Peters , a high profile sports psychiatrist and author of The Chimp Paradox , has identified the importance of managing emotional parts of the human ego to support performance in everyday life as well as sport. Building an emotional connection with customers isn’t easy. Customer service is no different.

Customer Engagement 88

Customer Engagement Engagement Social Media Sports 88

Beyond Philosophy

OCTOBER 3, 2014

From a sporting context, an organization can decide they are going to take part or try to win. To read more from Colin on LinkedIn, connect with him by clicking here. Blogs Customer Experience Thought Leadership CEO Customer experience Customer Experience Program Customer Loyalty experts insights Royal Yacht Brittania TripAdvisor'

Leadership 154

Leadership CEM 2014 Sports 154