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Breaking down the walls: Loyalty Magazine Awards 2019

Currency Alliance

This was my second year on the judging panel at the Loyalty Magazine Awards. What is great about The Loyalty Magazine Awards is the willingness to share why each brand won their award or received special recognition – which allows us, as practitioners, to learn, and not just enjoy the gin fizz. Mastering customer data (finally).

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How to Use Shopify for CX: The Complete Guide to Keeping Your Customers Happy

CSM Magazine

Heres how: Launch a Loyalty or Rewards Program Use apps like Smile.io to reward loyal customers with points, discounts, or other perks once theyve made a purchase or referred a friend. Share Your Brands Story Customers love brands with personality.

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Top Tips to Boost Engagement and Satisfaction in the Retail Customer Experience

CSM Magazine

User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet. A great rewards program is intuitive, easy to join, and worth the effort. Customers are more likely to linger when they sense an environment is well-managed, but subtle.

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Phone Calls: How to Improve Your Customer Relationship Management?

CSM Magazine

Interactive voice systems or IVRs are automated telephone systems that allow customers to interact with a company without being connected to an operator. The main benefit of using IVRs is that the customers will end up getting connected to the right agents. The scores can help an organization plan its training or rewards programs.

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Winning customer loyalty

Service Untitled

Entrepreneur magazine writer Micah Solomon stated there are several important elements retailers need to concentrate on in order to gain customer loyalty. Many retailers have recognition and reward programs. Bottom line – it’s about feeling a connection. So how does a business show customers they really care?

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Are You Delighting Customers on an Emotional Level?

CSM Magazine

It explains in detail how deeply the advertisement content or different modes of customer connections influence the emotional response of the consumer and their decision making. However, the rewards and gifts shouldn’t be limited to occasions only. For happy customers, keep rewarding them from time to time. Create Memes.

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15 Effective Ways to Improve Retail Customer Engagement

CSM Magazine

Use Social Media to Engage with Customers Social media is an excellent platform for retailers to connect and engage with customers. Use your app to offer exclusive deals, send push notifications with relevant information, and create a rewards program.

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