SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. Well, they designed a shoe line specifically for Micheal Jordan, “Air Jordan” using Nike’s Air sole technology. However, Nike’s acquisitions extend beyond technology.

NPS 52

NPS Loyalty Loyalty Programs Sports 52

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital.

2028 41

2028 Entertainment Advertising 2010 41

CSM Magazine

NOVEMBER 6, 2024

This approach allows them to build a business that benefits from both brand recognition and personal connections. Getting involved in local events, sponsoring activities, or engaging with neighborhood groups helps a franchise connect with its community. Example: A CRM system in a retail franchise can store customer purchase histories.

Customer Service 52

Customer Service Loyalty Programs Loyalty Feedback 52

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

Happy or Not

FEBRUARY 2, 2023

By connecting customer feedback to your target audience’s demographic data. Using AI-powered technology, our touchscreen Smiley Touch terminal has been upgraded to allow businesses to unlock valuable customer demographic information and combine it with in-moment feedback data for unprecedented insights. So how is this made possible?

Connections 73

Connections Feedback Apparel Sports 73

Optimove

OCTOBER 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: This blog discusses how Opti-X employs AI technology to enhance personalization in customer interactions, which can lead to increased engagement and satisfaction. This dynamic adaptation allows businesses to offer increasingly personalized experiences with no effort.

Download 52

Download Sports Events Customer Journey 52

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Entertainment Contact Center 2019 51

CX Accelerator

DECEMBER 31, 2018

We have the very best and newest technology, hire the perfect “on-paper” resumes, and have the budget of King Tut, but without a healthy, positive working culture…these things are essentially meaningless. Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email.

Culture 244

Culture 2019 Contact Center Leadership 244

Customer Bliss

NOVEMBER 1, 2018

Mary and her team ensure that they’re conscious and connected with the driver community. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. Outdated technology was slowing communications and leaving some customers less than satisfied.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

CSM Magazine

SEPTEMBER 26, 2024

Customer support has become a critical component in the highly competitive sports betting industry. Why Customer Service Matters in Sports Betting Because of the competition within the sports betting world, brands have to provide much more for the bettor beyond a set of attractive odds.

Sports 52

Sports Loyalty Multi-Channel Brands 52

Experience Matters

DECEMBER 22, 2014

His goal: “Treat our fans, employees, and players better than any team in sports.” I asked Hall about the connection between baseball operations and the rest of the organization, which is an area that I’ve seen clearly split-up within other professional sports teams. Creativity in technology.

Culture 125

Culture Sports Magazine 2005 125

CSM Magazine

OCTOBER 24, 2024

The games from Pin Up demonstrate how far sound technology has come in gaming. It enhances player revelry by offering auditory cues that complement the visual elements of the sport. As technology improved, producers began to incorporate purposefully designed sounds.

Sports 52

Sports Transportation Events Entertainment 52

Alida

JANUARY 5, 2018

Experts believe that in 2018, marketing leaders will be dealing with disruption and adapting emerging technologies that are starting to mature beyond their initial hype. This means brands must invest heavily in the underlying technology as well as architecture, talent and process. CMOs become customer-obsessed.

2018 0

2018 Marketing Multi-Channel Advertising 0

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. Connect with Brandon on his platforms: Website. How knowledge transfer and culture can benefit from communication technology. PLAY AND SUBSCRIBE.

Communication 93

Communication Technology Culture Employee Experience 93

Avaya

OCTOBER 31, 2016

If you think back (even as recently as 10 years ago), organizations didn’t use much marketing technology in order to achieve their objectives. Just 10 years ago, marketing technology platforms like Marketo and HubSpot had just been founded and were in their primal stages. Here’s why…. How much data? million posts per minute.

Technology 74

Technology Marketing 2017 Social Media 74

Oracle

JULY 24, 2020

Let’s look at 3 ways your company can effectively connect in a virtual space. Increasingly, real and digital environments are intertwined, whether they be through new technologies such as augmented reality , or the sponsorship of virtual worlds by real-world brands. esports = ‘real’ sports.

Marketing 106

Marketing Sports Advertising 2019 106

Customer Bliss

AUGUST 9, 2018

PTC is a B2B global software company that offers a technology platform and solutions to help companies design, manufacture, operate, and service things for a smart, connected world. As a competitive athlete, Daniel always had a passion for winning driven by practicing multiple sports from trekking, biking, swimming, and skiing.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Workshop 175

Natalie Petouhof

APRIL 5, 2016

Tweet Sports is the new playing field is the world of business. And fans of the Real Madrid futbol club are some of the most passionate and loyal in all of sport. And fans of the Real Madrid futbol club are some of the most passionate and loyal in all of sport. Real Madrid is one of the most storied futbol clubs in history.

Sports 45

Sports Connections Technology Engagement 45

ShepHyken

MAY 15, 2020

The Obstructed Sporting Event. My wife and I thought it would be fun to take our kids to a local sporting event. The sports franchise wasn’t listening on their social media channels but ultimately did listen when I contacted them directly. Be sure to connect with him on Twitter and LinkedIn.

Sports 110

Sports Contact Center Social Media Article 110

InMoment XI

SEPTEMBER 25, 2024

This technology supports a wide array of applications, from voice-activated assistants and chatbots to sophisticated text analysis tools and language translation services. This technology matches the candidate’s skills and experience with job requirements. This makes managing emails easier.

Insights 195

Insights Social Media Net Promoter Score Events 195

Customers That Stick

NOVEMBER 13, 2014

I have a terrific pulse on incorporating innovation into the contact center having implemented social, outsourcing partners, new technology, and new products, while maintaining an award-winning contact center. book, movie, sporting event, relationship, travel). To connect with Sean Hawkins further, visit him at his blog.

Customer Experience 137

Customer Experience Contact Center Sports Social Media 137

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Events 98

ShepHyken

SEPTEMBER 23, 2024

Trust can transform your customer relationships from a vendor-customer connection to a partnership. It is not always about the newest technology. It is about how your technology matches your business process, employee mindset, and customer needs. You don’t need to have the newest technology or the slickest bells and whistles.

Culture 90

Culture Sports Financial Banking 90

Avaya

JUNE 5, 2017

The novelty of free, public Wi-Fi networks is gone—connectivity has become an expectation. A case in point is the sports industry, where fans have transformed from viewers to broadcasters. So, while there is technology in place, it’s quite often outdated. That’s costing the sports industry on a number of levels.

Sports 61

Sports Social Media Government Events 61

CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. The dynamic world of sports betting Sports betting offers a distinct blend of excitement, connecting fans more deeply with their favorite sports.

Entertainment 52

Entertainment Sports Online Experience Events 52

BlueOcean

DECEMBER 13, 2022

Gas, grocery, fashion, technology… and probably more. KPMG Global Sector Leader, René Vader, says, “If you’re trying to build brand loyalty today, an emotional connection is no longer a nice-to-have, it’s a need-to-have.” Prime rewards are applicable across each sub-brand, creating a highly connected loyalty program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Totango

JULY 23, 2021

What makes a sports team successful? When it comes to the structure of a Customer Success (CS) team, there are many factors that need to be considered, from the makeup of the team to the technology that will be used. What Technology Does a CS Team Need? A good pitcher alone won’t win a baseball game.

Customer Success 127

Customer Success Chief Customer Officer 2021 Sports 127

CSM Magazine

NOVEMBER 15, 2024

Think of a slogan as a brand’s calling card – a chance to showcase its unique voice, impress customers, and establish a connection that’ll last long after the first impression fades. Memorable slogans should connect with the audience, resonate with their values, and be easy to recall and appreciate.

Customer Service 52

Customer Service Social Media Culture Innovation 52

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . And then I make the connection.

Culture 98

Culture Connections Leadership Communication 98

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

2024 52

2024 Customer Success Sports Leadership 52

Second to None

FEBRUARY 23, 2018

Advanced technology has opened up a new world of brand-to-customer communications, but simply upgrading your CX infrastructure is not enough to become an industry leader. Ultimately, non-technology focused moments throughout the customer journey will have the biggest impact on your brand’s ability to form relationships with customers.

Technology 54

Technology Brands Voice of Customer Communication 54

Calabrio

DECEMBER 10, 2020

Since then, we’ve experienced entire paradigm shifts in technologies, which in turn have fueled a complete and ongoing transformation of the contact center. It’s also an opportunity to focus on the customer experience and ‘people’ skills that help agents connect with customers and exceed expectations.

Contact Center 105

Contact Center Competitive Advantage Leadership Sports 105

Eptica

AUGUST 11, 2015

Similarly, Steve Peters , a high profile sports psychiatrist and author of The Chimp Paradox , has identified the importance of managing emotional parts of the human ego to support performance in everyday life as well as sport. Building an emotional connection with customers isn’t easy. Customer service is no different.

Customer Engagement 88

Customer Engagement Engagement Social Media Sports 88

BlueOcean

JANUARY 20, 2022

We regularly partner with brands who like to be able to connect with their customers at a personal level. Sometimes that looks like half a minute of small talk about weather, pop culture or sports—and that’s only possible when you have an intentional location strategy driving your outsourcing decision. Digital Transformation.

2022 156

2022 Contact Center Customer Care Sports 156

Oracle

MAY 31, 2018

Mounir Zok, the USOC’s biomedical engineer, told Bloomberg that “Once an athlete starts using technology to peak when she wants to peak, limit injuries, and maximize performance, she can never go back to just intuitive training.” Check out these 3 ways the Internet of Things is revolutionizing sports.

Sports 42

Sports 2018 2016 2017 42

ShepHyken

JULY 29, 2024

Do they feel connected to your company’s story, and are they excited to share it with others? In this excellent article, Brittany covers how CX is an individual and team sport, how CX is a daily discipline, how team morale helps you win, and more. Connect with Shep on LinkedIn.

Article 85

Article Customer Service 2024 Sports 85

InMoment XI

OCTOBER 4, 2024

Let’s look at a few examples of how businesses put CXM into practice: An online sports watch retailer enables omnichannel support to let customers interact with them via Instagram, email, and live support chat. This strategy makes customers feel more connected and loyal to the brand.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195