eglobalis

MARCH 30, 2025

For example, telecommunications providers track Twitter for outage reports or service complaints; a sudden cluster of angry tweets about network issues alerts them to a problem long before a formal survey would. Over time, the need to connect dots led to centralized CX platforms.

Banking 317

Banking NPS B2B Social Media 317

Customer Bliss

MAY 3, 2018

In today’s episode, I talk to Patricia Pedhom Nono , General Manager, Customer Service & Customer Experience at MTN Cameroon , one of the biggest telecommunications company in Africa. CARE = Connect/Acknowledge/Resolve/Empower. Does it make the life of our customer easier? Make it right the first time. at each interaction.

Telecommunications 149

Telecommunications Customer Experience Consulting Government 149

Customer Bliss

DECEMBER 28, 2018

Today’s “Best of 2018” episode features Patricia Pedhom Nono , who was previously the general manager of customer service & customer experience at MTN Cameroon , one of the biggest telecommunications companies in Africa. CARE (Connect/Acknowledge/Resolve/Empower) at each interaction. Make it right the first time.

Telecommunications 141

Telecommunications 2018 Chief Customer Officer Call Center 141

InMoment XI

DECEMBER 10, 2024

To see what this can look like in action, read this customer story to learn how this large Telecommunications organization parted with InMoment to identify the root cause of customer churn and identified $6 million in at-risk revenue ! It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

CX Accelerator

AUGUST 19, 2019

It raises awareness in and engages employees in what you’re trying to achieve in the CX department by connecting achievement of CX outcomes to business success. It facilitates organisational responsiveness because “red flags” or declining trends over time are easily discerned.

Telecommunications 345

Telecommunications Customer Journey Mapping Metrics Touchpoint 345

PeopleMetrics

JANUARY 30, 2025

Today, I want to revisit this evolution and explore how AI is reshaping VoC programsnot by replacing human connection, but by enabling deeper, more meaningful customer relationships. A telecommunications company we work with now uses AI to identify customers likely to churn based on subtle changes in survey feedback patterns.

Telecommunications 110

Telecommunications Social Media Hospitality 2017 110

TechSee

OCTOBER 31, 2018

billion connected devices will be in use worldwide by 2020, more and more CSPs are jumping on the bandwagon, recognizing the value of artificial intelligence applications in the telecommunications industry. With Gartner forecasting that 20.4

2019 100

2019 Telecommunications Average Handle Time Call Center 100

Experience Investigators by 360Connext

MARCH 16, 2015

While delighted to help create a better living experience through improving the customer experience with 360Connext, Jon also enjoys cooking, decorating, squishing his toes in the mud, and connecting with his creative side in any way he can. Please tell me a little about your needs. More Posts - Website Follow Me: The post March Madness!

Events 223

Events Customer Experience Webinar Telecommunications 223

InMoment XI

AUGUST 19, 2024

TELUS Leading the telecommunications industry, TELUS is Canada’s fastest growing telecommunications company with more than 13.1 million customer connections. Whether it be personal, business, health, or security oriented, TELUS offers a full scale of innovative telecommunication products and services.

ROI 195

ROI Customer Experience Net Promoter Score Telecommunications 195

Customer Bliss

SEPTEMBER 19, 2017

Prior to Alteryx, Libby was a leading sales representative for the media, advertising, telecommunications and automotive industries at Strategic Mapping, a provider of spatial analytics and mapping software. Year 1: Internally, all departments had to understand what CX meant and how it connected to their work.

Chief Customer Officer 97

Chief Customer Officer Roadmap Telecommunications Customer Journey Mapping 97

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. She is instructed to reboot her router, reports that she is now connected and hangs up. Examples of high-effort interactions include: Repeat contacts. Wasted customer time.

Customer Retention 136

Customer Retention Telecommunications Loyalty Programs Wireless 136

Alida

MARCH 23, 2017

Telecommunication companies are under immense pressure to provide better, faster services. Winning over a customer’s loyalty may just boil down to how fast an issue can be resolved, or how easy it is to connect with a real human when the internet’s down. Connect with me on LinkedIn. That’s a $1.6 trillion gamble.

NPS 133

NPS Net Promoter Score Loyalty Telecommunications 133

CX Accelerator

AUGUST 19, 2019

It raises awareness in and engages employees in what you’re trying to achieve in the CX department by connecting achievement of CX outcomes to business success. It facilitates organisational responsiveness because “red flags” or declining trends over time are easily discerned.

Telecommunications 182

Telecommunications Customer Journey Mapping Metrics Touchpoint 182

CX Accelerator

AUGUST 19, 2019

It raises awareness in and engages employees in what you’re trying to achieve in the CX department by connecting achievement of CX outcomes to business success. It facilitates organisational responsiveness because “red flags” or declining trends over time are easily discerned.

Telecommunications 182

Telecommunications Customer Journey Mapping Metrics Touchpoint 182

Optimove

APRIL 13, 2023

Those tech-savvy connected consumers generate vast amounts of data every time they connect with your brand, meaning you’ve got unparalleled opportunities to ramp up your personalization efforts and get heard above the noise. The post Can Optimove Help Telecommunications Brands Optimize Marketing Performance?

Telecommunications 52

Telecommunications Brands Marketing Multi-Channel 52

Customer Bliss

MARCH 29, 2017

Shortly after retiring from UPS, I was recruited to take on a new challenge as CEO of a mid-cap telecommunications solution company. Your values are the foundation of that bridge, which connects vision and strategy to your go-to market product or service. million pick-up, 8.7

Leadership 208

Leadership Culture Telecommunications Customers 208

TechSee

FEBRUARY 1, 2021

AI applications trending in the telecommunications industry use advanced algorithms to look for patterns within the data, enabling telecoms to both detect and predict network anomalies, and allowing operators to proactively fix problems before customers are negatively impacted. Virtual Assistants. billion by 2025, a CAGR of 21.9%

2021 107

2021 Telecommunications 2025 Average Handle Time 107

Lumoa

NOVEMBER 2, 2022

The telecommunication industry is a multi-billion dollar infrastructure that has been steadily growing every year. We rely on telecommunications to connect, communicate, and conduct business globally. The development of internet connectivity will continue to grow.

2023 88

2023 Telecommunications Customer Experience Multi-Channel 88

TechSee

DECEMBER 21, 2022

Visual Intelligence is deployed at over 1000 companies including 6 of the top 10 global telecommunications companies, 2 of the top 3 home builders in the U.S., Many Amazon connect customers already use TechSee’s technology via Salesforce’s Visual Remote Assistant which is powered by TechSee. .

Telecommunications 21

Telecommunications 2022 Employee Experience Technology 21

GetFeedback

AUGUST 7, 2019

Connect your GetFeedback survey to your Salesforce org. Field Service Lightning is most commonly used for industries like public utilities and transportation, vending machine services, telecommunications, waste management, financial services, retail, professional services, manufacturing, and child care.

Telecommunications 170

Telecommunications Transportation Feedback Customer Satisfaction 170

TechSee

MARCH 7, 2023

Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. She has led transformation and growth for many of the world’s largest media and telecommunication companies spanning three continents.

2023 207

2023 Contact Center Leadership Hospitality 207

Up Your Service

JUNE 16, 2015

Telecommunications companies used to be cash cows: massive, often government-linked monopolies that provided essential connectivity services and reliably churned out cash. The industry is being radically disrupted by services that make use of telco’s connectivity platforms but offer higher perceived value to customers.

Telecommunications 88

Telecommunications Government Entertainment Loyalty 88

Alida

MARCH 21, 2018

For example, Telstra, Australia’s leading telecommunications provider, adds context to NPS by creating “relationship memory” through My Telstra Experience (MTE), a customer insight community. How insight-driven companies improve and enhance NPS.

ROI 252

ROI Net Promoter Score NPS Telecommunications 252

ShepHyken

OCTOBER 23, 2018

Connection: The emotional connection an employee feels. He created his first business at fourteen, selling telecommunications and computer equipment. How can you connect with your employees on a deeper level? Ease: Could they achieve it with the amount of effort or less than what they expected.

Chief Customer Officer 101

Chief Customer Officer Telecommunications Employee Experience Books 101

Hallmark Business Connections

OCTOBER 27, 2020

Facebook’s dating app, co-working spaces, adult dormitories and friendship apps are all positioned as ways for people to create meaningful offline connections. To fight the loneliness epidemic, brands should create tactile connections with customers using the following three principles: Don’t discourage live interactions.*

Airlines 98

Airlines Telecommunications Social Media Presentation 98

Alida

JULY 26, 2016

Providing a great workplace requires: – connection. Australia-based insurance firm IAG took home the Visionary award, beating out finalists Philippines-based telecommunications company Globe Philippines, media giant NewsCorp and Australian telco Telstra. – health. – learning opportunities. – recognition.

2016 162

2016 Customer Experience E Commerce Insurance 162

Uniphore

NOVEMBER 17, 2021

November 17, 2021 — Uniphore , the leader in Conversational Automation, today announced it ranked 248 th on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27 th year. and connect with us on?

2021 98

2021 Technology Telecommunications 2017 98

BlueOcean

MARCH 30, 2018

It’s about the people we bring to the table and the people the vendor brings to the table connecting. Let’s make sure our stakeholders and our senior leadership have a strong connection with this partner. When these teams meet, is there a tendency towards innovation, talk of collaboration? It’s a two-way street. About Peter Longo.

Insights 184

Insights Contact Center Hospitality Culture 184

TechSee

JANUARY 2, 2018

The visual claim process itself is easy and quick The adjustor can simply establish a live video connection with the customer (no app download necessary) in order to easily review and visually communicate with the customer through augmented reality tools. Simple process for wide range of use cases.

Insurance 116

Insurance Telecommunications Contact Center Document 116

Think Customers

APRIL 6, 2020

And in many cases, they are looking to connect with other people to share their experiences, emotions, and find someone who will listen. Contact centers and customer service organizations play a critical role in enabling those human connections. In these trying times, there is enormous value in human connections.

Contact Center 52

Contact Center Connections Insurance Telecommunications 52

Magellan Solutions

MAY 3, 2022

Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. In this article, there are four lines of companies that outsource call centers overseas, these are: Telecommunications and Technology Companies. Telecommunications and Technology Companies that Outsource Call Centers.

Call Center 81

Call Center Telecommunications Banking Financial 81

Oracle

JANUARY 23, 2019

In other words, AI has the potential to help humans develop a stronger connection to their humanity. For instance, telecommunications leader Vodafone can predict network and device problems before they arise. ” These jobs are built on relationships, caring, nurturing, and social interaction.

Telecommunications 110

Telecommunications Touchpoint Innovation Retail 110

TechSee

MAY 18, 2023

It allows customers to connect with support agents or field technicians, who can guide them through complex processes or troubleshoot issues using live video streams and advanced tools, offering both self-service and full-service options.

Competitive Advantage 109

Competitive Advantage Telecommunications Insurance Innovation 109

CSM Magazine

MAY 16, 2023

Business outsourcing provider Sigma Connected has been named as one of the UK’s top employers in this year’s prestigious The Sunday Times Best Places to Work survey. Mike Harfield, chief operating officer at Sigma Connected added: “We are blown away by how highly regarded our business is by our employees. “In

Connections 52

Connections 2011 2030 Telecommunications 52

Lumoa

JULY 21, 2022

During the pandemic, European telecommunications providers had to meet the need for new services and adjust to a rapidly growing demand. The telecommunications industry is not known for its high-quality customer service. Keeping customers engaged is crucial, especially in an industry as saturated as the telecommunications vertical. .

Customer Experience 88

Customer Experience Telecommunications CEM Net Promoter Score 88

ViiBE Blog

MAY 2, 2024

In a world where connectivity is paramount, telecommunications companies are constantly seeking innovative ways to optimize customer experience. By enabling real-time visual communication between technicians and customers, remote visual support offers significant potential to enhance service quality in telecommunications.

Telecommunications 52

Telecommunications Customer Experience Customer Satisfaction Communication 52

ViiBE Blog

MAY 2, 2024

In a world where connectivity is paramount, telecommunications companies are constantly seeking innovative ways to optimize customer experience. By enabling real-time visual communication between technicians and customers, remote visual support offers significant potential to enhance service quality in telecommunications.

Telecommunications 52

Telecommunications Customer Experience Customer Satisfaction Communication 52