CSM Magazine

JANUARY 15, 2025

Use a platform to connect all of your customer touchpointsCRMs, website data, and app interactions. Case in point: in a Box-sponsored IDC white paper , 30% of respondents cite better chatbots for customer interaction as an area where they see the greatest positive impact from using generative AI.

White Paper 52

White Paper Communication Interaction Customers 52

Beyond Philosophy

SEPTEMBER 7, 2015

Post blogs, articles and create white papers that share information on the latest and greatest happening, not just with you and your company, but in your industry. It’s about connecting. You will become a valuable resource to your customers when you post information about your products and your industry. That means you interact.

Social Media 166

Social Media Engagement White Paper Blog 166

Beyond Philosophy

NOVEMBER 28, 2016

and making a true emotional connection. Simply, the trend is optimizing and connecting employee commitment to the organization and its goals, to the company’s unique value proposition, and to the customer. Further, there is no specific connection to the emotional drivers of employee experience. Those question are: 1) Really?

Engagement 145

Engagement White Paper 2015 Consulting 145

Customers That Stick

SEPTEMBER 18, 2014

A white paper compiled by PunchTab indicates that many Millennials shop online daily.). Focus on connecting personally, virtually. Despite their heavy reliance on mobile devices and technology, Millennials want a sense of personal connection with a brand’s loyalty program.

Loyalty Programs 133

Loyalty Programs Loyalty White Paper Social Media 133

Tricia Morris

OCTOBER 22, 2015

When employees feel connected by and have the information and knowledge they need to immediately learn or begin doing their job, a higher level of engagement is set from the start. Employee uncertainty centered around three top items: (1) commitment to valuing employees, (2) benefits and compensation and (3) global information.

White Paper 104

White Paper 2015 Culture 2014 104

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. Beyond simply selling a product or service, these ‘experiential brands’ connect with their customers.

Financial 144

Financial White Paper Books Airlines 144

Beyond Philosophy

SEPTEMBER 13, 2016

Much of the evidence of tactical and strategic success of informal communication programs has been because companies were passionate about stakeholders in the first place, and made them feel like emotionally connected members of the family. Seek to leverage and influence, not control. This is true, of course, in both b2b and b2c environments.

Social Media 136

Social Media White Paper Multi-Channel B2C 136

Talkdesk

MAY 28, 2020

Extending Virtual Private Network (VPN) connections throughout an organization became a common tactic employed by many companies to enable remote agents during the coronavirus (COVID-19) crisis. With so many customers relying on voice calls for urgent or sensitive problems, it’s important to re-examine using VPN to connect to telephony.

White Paper 79

White Paper Contact Center Download Connections 79

Totango

MARCH 8, 2022

Participants can ask questions of the community, connect with peers or submit events for possible promotion. They are affiliated with the Customer Success Association, a membership organization dedicated to providing information about the CS profession and helping CS professionals connect. CSM Practice.

2022 122

2022 Customer Success White Paper Seminar 122

Customer Bliss

JUNE 27, 2017

She also downloaded “tons of white papers” and read thought leadership (including one of my books!). While that work has been advancing well, there’s no connection between that work and marketing — so it’s not being pushed out properly. Quick wins.

Retail 0

Retail Leadership Customer Experience White Paper 0

Comm100

MAY 20, 2020

On the other hand, omnichannel intelligently connects every channel together and allows agents to manage them from a single, unified console. So why is it so important to connect every communication channel together? White Paper. Digital omnichannel is the next big thing of the new decade. Download Now.

Omnichannel 64

Omnichannel White Paper Customer Service Download 64

IntouchInsight

APRIL 12, 2018

Increasingly educated and connected, consumers are empowered in their purchase decisions and expect consistent, high-value experiences. There are several trends occurring across the world that are contributing to hyper-competition around customer experience.

White Paper 48

White Paper Consumers Connections Customer Experience 48

Comm100

JANUARY 6, 2022

In a 2021 Harvard Business Review white paper on customer experience , eight executives from a variety of organizations and industries provided their definition for what CX is, and how it’s measured. This means allowing customers to connect via live chat, chatbot, email, social media, SMS, and knowledge base.

2022 98

2022 Customer Experience Omnichannel White Paper 98

Avaya

JANUARY 29, 2019

Read the “ Using Workforce Optimization to Enhance Your Customer Experience Strategy ” white paper. Download the “ Optimizing the Agent Journey to Perfect the Customer Journey ” white paper.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 88

Brands White Paper Social Media Webinar 88

ENGAGE.cx

JUNE 19, 2015

Brand disciples want to connect with your business in a real and authentic way, and companies must overcome any and all obstacles to do so. If you would like to learn more about how to create brand disciples, please download our white paper here.

White Paper 69

White Paper Touchpoint Download Innovation 69

One Millimeter Mindset

APRIL 10, 2019

Learn more by downloading my white paper: New Strategies for Selling to Skeptical Technical Decision Makers by clicking on this LINK. Technical decision makers tune out right brain professionals because their conversations and presentations do not connect the dots. Far enough.

White Paper 13

White Paper Download Customer Retention Presentation 13

Kayako

MAY 13, 2022

White papers. A portal that connects to internal and public-facing knowledge bases. Put yourself in the customer’s shoes and be sure the tone of the writing is appropriate for them and not tailored for the agent’s position. Other content sources include: FAQ sections. Blog posts. User guides. How-to guides. Terms and conditions.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

Integrity Solutions

APRIL 19, 2024

Selling has to be permission-based , which is why forging a connection is the most important part of a sales conversation. Maybe you share connections, went to the same school or are from the same area. But you can’t just mention where they went to college or their hometown and assume you’ve made a connection.

Sales 103

Sales Loyalty White Paper Contact Center 103

Comm100

JANUARY 21, 2020

Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer. Live chat users expect to be connected to an agent in a minute or less during online business hours. Mobile vs desktop retention.

Customer Journey 85

Customer Journey Social Media B2C Omnichannel 85

Comm100

MAY 20, 2020

On the other hand, omnichannel intelligently connects every channel together and allows agents to manage them from a single, unified console. . So why is it so important to connect every communication channel together? Free Download: Customer Engagement 2020 White Paper. White Paper. Download Now.

Omnichannel 52

Omnichannel White Paper Customer Service Download 52

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social. Seamless and consistent communications. We’ve made it easy to communicate with us.

White Paper 76

White Paper Social Media Webinar 2020 76

ClearAction

OCTOBER 4, 2015

Emphasize your team's performance in what's directly connected to the CEO's radar screen, and you've now got something in common to get their attention on. For the next executive in your chain of command, identify what can he or she contribute to the next level boss' success in that domain. 4) Avoid Being Duped.

Customer Experience 118

Customer Experience White Paper ROI Financial 118

Avaya

OCTOBER 6, 2016

Take a look at this white paper , which offers a roadmap for implementing smart, multilevel security capabilities. The post How to Make the Most of IoT While Minimizing Security Risks appeared first on Avaya Connected Blog.

White Paper 83

White Paper Roadmap 2016 Presentation 83

CSM Magazine

SEPTEMBER 15, 2021

Today, intelligent marketing service Upside releases its first industry white paper on retail loyalty, which identifies that the value of one loyal customer is equal to that of twenty-two non-loyal customers.

Retail 52

Retail White Paper Banking 2020 52

Bold360

NOVEMBER 16, 2016

Living inside their Messenger platform, M (Facebook Messenger’s virtual assistant) was billed as the next generation of how people connect and interact with the internet. Also called “support bots” when used in customer service, they offer instant answers and intuitive connectivity.

Customer Service 86

Customer Service White Paper Customers Brands 86

ijgolding

JULY 24, 2018

‘Culture by design’, a white paper by Pelorus Jack and prominent academics from Cranfield School of Management , explores how to connect organisations with their customers to create a consistent, world-class customer experience that leads to sustained commercial success.

White Paper 49

White Paper Culture Customer Experience Management 49

Comm100

FEBRUARY 25, 2020

75% of business buyers say that connected processes are very important to winning their business. Connected processes help salespeople do their job, too – 81% of sales representatives believe it is important to have a connected view of data across the entire customer journey, and customer service agents would agree!

White Paper 64

White Paper Social Media Omnichannel B2B 64

Totango

AUGUST 23, 2022

White papers. In short, B2B customer journey touchpoints may involve any stage of your customer’s journey with your brand, any outward-facing business process where you interact with customers, any function of your interactions with customers, and any medium you use to connect with customers, digital or otherwise. Blog content.

Touchpoint 122

Touchpoint Customer Journey B2B Customer Journey Mapping 122

SaleMove

JULY 9, 2021

Driven by the convenience of online shopping, insurance companies are now expected to provide information that helps customers learn about policies, compare options and even complete an application from virtually any connected device, 24/7. “To Putting customers and agents at the center of P&C insurance sales processes is within reach.

Insurance 52

Insurance Sales White Paper Customer Centricity 52

Oracle

MARCH 22, 2021

B2B marketers connect through education and logic; B2C marketers connect via emotion and simplicity. Developing deep educational resources like blog posts, white papers, eBooks, and videos showcasing the capabilities, results, and even limitations of products and services can be pivotal in converting skeptics.

B2C 85

B2C B2B Marketing White Paper 85

PeopleMetrics

FEBRUARY 11, 2015

"If you want to persuade, you must first connect.". This quote from Sonia Simone ''s excellent post entitled How to Create a Deep Connection with Prospects and Customers sums up a question we''ve been grappling with here at PeopleMetrics in recent months: how to help B2B companies differentiate on the prospect experience and close more sales.

Sales 78

Sales White Paper Net Promoter Score B2B 78

Avaya

AUGUST 25, 2017

This white paper features an analysis of the top five causes of outages with the percentage of those outages that could potentially have been prevented had leading practices been followed. Six Steps to Take Before Hurricane Harvey Hits Your Communications appeared first on Avaya Connected Blog. The post Be Ready!

Communication 64

Communication White Paper 2012 Events 64

Service Untitled

NOVEMBER 8, 2012

Now comfortable furniture set in inviting waiting rooms with late edition magazines and soothing music welcome a patient and makes them immediately feel more comfortable and connected in what is now the competitive field of health care. photo by: The National Guard.

White Paper 53

White Paper Customer Service Magazine Hospitality 53

Kustomer

SEPTEMBER 5, 2018

Read Our White Paper on the DTC Experience HERE. Harness the power of digital tech to connect everyone and everything, putting surplus or unused goods to use, and creating experiences that effortlessly sync with our everyday lives. Download our white paper to learn more.

White Paper 43

White Paper Brands Customer Centricity Download 43

CSM Magazine

JULY 27, 2022

The Tipping Point of Loyalty white paper from Upside found that loyal clients are 22 times more valuable to a business than average buyers. If your clients feel connected to and valued by your business, they’re more likely to stay loyal and in return, spend more. About the Author.

Customer Journey 64

Customer Journey White Paper Loyalty Consumers 64

CSM Magazine

SEPTEMBER 11, 2019

Guest speaker is Claire Rowland , author of Designing Connected Products: UX for the Consumer Internet of Things. . Takeaway our ‘Radical Age of Uberization white paper’ , written in conjunction with Field Service News. Join Localz first Innovation Breakfast! Hear them discuss: ? Today’s in-field challenges. ?

Innovation 45

Innovation White Paper Events Customer Satisfaction 45