Retently

NOVEMBER 29, 2024

Consider this: 48% of consumers say their first purchase or experience with a brand determines their long-term loyalty. Whether it’s after a purchase, during onboarding, or after an event, these surveys help you gather valuable feedback right when it matters most. It’s that powerful and it directly impacts your bottom line.

Events 120

Events Feedback Interaction E-support 120

InMoment XI

OCTOBER 18, 2022

A plethora of international events, crises, and phenomena has produced steep inflation throughout much of the world, and no part of the supply chain has been spared these upticking costs. The events of the last few years (and their lingering effects) have resulted in a consumer demand collapse for many goods and services.

Brands 397

Brands Transportation Events Article 397

Alida

NOVEMBER 14, 2019

We celebrated our customers at Insights Day events across the globe, presented our vision and business strategy at Forrester’s CX SF , and went online with Argyle to talk about the customer experience with hundreds of marketing and CX professionals. This has been an extraordinarily bright few months for our Vision Critical business.

Consumers 171

Consumers Events Presentation Insights 171

Experience Investigators by 360Connext

NOVEMBER 5, 2024

She’s also spent over 10 years as the Idea Strategist for one of only nine legacy-level TEDx events and was named to the Thinkers50 Radar in 2022. She’s a judge and mentor for the Harvard Innovation Labs and a professional advisor at the Martin Trust Center for MIT Entrepreneurship.

2024 143

2024 Banking Books Customer Centricity 143

BlueOcean

OCTOBER 30, 2024

Consumers are spending as hesitantly as businesses. This is particularly true if your service or product is ever affected by seasons, holidays, natural disasters, or other events. With global growth expected to remain flat and underwhelming in 2025, it’s clear that caution is in the air.

Contact Center 156

Contact Center Culture 2025 Customer Service 156

InMoment XI

JUNE 28, 2022

Workflow: Automating the most time-consuming part of data analytics processing, Workflow seamlessly segments and drives automated action on your customer base within the XI Platform and triggers events in existing enterprise systems such as Slack, Hubspot, Marketo, Salesforce etc.

2022 74

2022 Feedback 2021 Technology 74

Experience Investigators by 360Connext

JUNE 8, 2021

It might be easy to dismiss that if you are in a business that serves other businesses instead of individual consumers. If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . Look for the trends and then plan around them.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

Retently

NOVEMBER 13, 2024

Whether it’s choosing the perfect dress for a special event or the right pair of sunglasses, VFRs help customers visualize how they’ll look before they click “buy”. Why it Matters: According to McKinsey , 71% of consumers expect personalized experiences , and 76% feel frustrated when brands don’t deliver.

Retail 144

Retail Social Media Technology Brands 144

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today.

Retail 195

Retail Customer Experience Social Media NPS 195

ShepHyken

OCTOBER 20, 2024

That’s a pretty serious mission, but they have plenty of fun events to raise funds for that serious and important cause. How 5 Brands Use Relationship Marketing to Create Loyal Customers by Industry Dive (Industry Dive) Nearly 70% of consumers will pay more for brands that they love. Customers’ expectations continue to rise.

Article 76

Article 2024 Customer Service 2025 76

InMoment XI

NOVEMBER 14, 2024

Real-time alerts help businesses respond quickly to important events or potential crises. Brand24 Brand24’s tools measure brand awareness and reach, tracking conversations from 25 million online sources to provide insights into consumer sentiment. However, the analytical and reporting features are available only on paid plans.

Social Media 195

Social Media Multi-Channel Metrics 2024 195

InMoment XI

APRIL 25, 2024

Did you know that over half of financial services consumers say they have low trust in their provider? And, of those consumers, only 34% of them would recommend their brand to friends and family. Since finances are such a personal part of our lives, consumers in the industry are the most withholding of their trust.

Financial 195

Financial Management Banking Insurance 195

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. Whirlpool will reveal what consumers are craving – easy to understand smart features that are a practical, efficient addition to their everyday household tasks. Monday, January 7.

2019 174

2019 Innovation Entertainment Events 174

GetFeedback

FEBRUARY 12, 2019

In fact, 66% of consumers prefer to be reached by SMS over any other channel, and that number jumps to 75% when we’re talking about millennials. Event Feedback: Take a pulse on the attendee experience at different points throughout the event, like after someone checks in, attends a keynote, or leaves the conference.

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

InMoment XI

JUNE 21, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience program today! . CX started out in the golden age of advertising, market research, and understanding consumers. The day was filled with practical tips that you can apply to your program from day one.

Customer Experience 195

Customer Experience Workshop 2022 Events 195

Beyond Philosophy

JULY 16, 2020

She says our memory for an event starts even before the event begins. For consumers and businesses, the most relevant are the autobiographical memories. Autobiographical memories are events from our lives. So, we remember events that evoke extraordinarily positive or negative feelings more.

Events 194

Events Books Consulting Feedback 194

CSM Magazine

OCTOBER 29, 2024

Esports has also followed this trend, evolving from ordinary tournaments into grand events and spectacles. Tournaments in top esports disciplines boast impressive organization, decorations, and even exhibitions, making these events more exciting for fans.

Entertainment 105

Entertainment Culture Transportation Social Media 105

GetFeedback

MAY 9, 2019

We don’t expect it as consumers—we anticipate that brands will always meet our needs and wants. Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

eglobalis

JULY 31, 2024

Juniper Networks (NAM) Juniper Networks utilizes a comprehensive MarTech stack for content management, event marketing, and advertising. Bayer (Europe) Acquia supports Bayer by offering a robust content management system and personalization tools that enhance digital experiences and streamline customer interactions across various channels.

Customer Experience 430

Customer Experience Social Media 2024 B2B 430

InMoment XI

OCTOBER 29, 2024

If you’re easy to find, contact, and buy from, they’ll become long-term consumers. This can happen through social media, forums, or events. Retaining such a customer might seem simple, but you’ll have to compromise on your pricing model. Convenience-loyal customers appreciate smooth and simple interactions.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. In a world where consumers are constantly presented with choices, personalization has become a non-negotiable. Exclusive events are another powerful tool for building fandoms.

2025 52

2025 Loyalty Loyalty Programs Omnichannel 52

Optimove

NOVEMBER 13, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season.

E Commerce 69

E Commerce Insights Multi-Channel 2023 69

CSM Magazine

APRIL 3, 2025

But what does this mean for the modern-day consumer, and how are Web3 platforms driving this transformation? Users feel empowered as active participants rather than passive consumers Enhancing Customer Interactions with AR/VR and the Metaverse The metaverse heralds a new frontier for creating engaging, immersive customer experiences.

Customer Experience 52

Customer Experience Loyalty Programs Government Loyalty 52

Customer Bliss

APRIL 5, 2019

Consumer segment: Figure out who your consumer segments are and gain true insights into what drives them so you can create relevant experiences. A graduate of Harvard University and Miami University, Unger supported consumer product brands in brand management and advertising at Procter & Gamble and Leo Burnett, for a decade.

Engagement 213

Engagement Advertising Consumers Marketing 213

Joe Rawlinson

NOVEMBER 3, 2024

This is especially beneficial for high-traffic retail stores or promotional events. Enhancing Multi-channel Interactions Modern consumers anticipate consistent service across all channels, be it online, in-store, or over the phone. This further boosts customer loyalty and encourages repeat purchases.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. In a world of choice, consumers need help to simplify their decisions. Use consumer insight through the product innovation cycle.

2016 267

2016 Innovation Marketing Insights 267

GetFeedback

SEPTEMBER 24, 2018

Not too long ago Google brought out the term ZMOT, which refers to the point in the buying process when the consumer learns about a product before the seller even knows about them. With all the information a consumer needs just a search away, businesses need to shift to a more customer-centric version of marketing.

Social Media 170

Social Media Consumers 2016 Events 170

Experience Investigators by 360Connext

JUNE 22, 2015

67% of consumers have used a company’s social media site for servicing, according to J.D. Another use is to share how special events happen. Social media as a customer service channel is now a given. Customers turn to this method when they are frustrated, and aren’t afraid to air their grievances publicly.

Social Media 233

Social Media Engagement Magazine Innovation 233

InMoment XI

SEPTEMBER 25, 2024

Traditional customer churn prediction models rely on transaction histories and demographics data but fail to incorporate consumer-generated input with real customer sentiment. has grown to become a leading active lifestyle brand and endurance event company with more than 2.5 VOZIQ turned to InMoment to fill this gap.

Insights 195

Insights Social Media Net Promoter Score Events 195

InMoment XI

OCTOBER 23, 2024

Credit unions can actively engage with their communities through events, sponsorships, and local initiatives. 62% of consumers agree that personalized recommendations are better than general ones. This is because the plans are relevant to their specific financial situation. Leverage and emphasize community engagement.

Banking 195

Banking Customer Experience Financial Touchpoint 195

Customer Bliss

MARCH 30, 2017

Customer engagement: This was about personalizing the experience and not delivering a one-size-fits-all CX to consumers in a time of increasing personalization. There is also this idea of “event thinking.” Customer experience labs and … water heaters? Customer experience labs also work for packaging.

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

BirdEye

DECEMBER 28, 2024

12 restaurant SEO strategies to drastically improve your footfall Restaurant SEO doesnt have to be challenging or time-consuming for your multi-location restaurant business. Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy.

Social Media 97

Social Media Books Demo Events 97

InMoment XI

OCTOBER 3, 2024

79% of consumers say that loyalty programs caused them to purchase from an organization more frequently. Personalize Customer Experiences Did you know that 71% of consumers expect a personalized customer experience? Furthermore, 78% of consumers are likely to repurchase from an organization that personalizes their customer experience.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

Alida

OCTOBER 4, 2016

While having a plan in place is a great idea, Gartshore recommends being flexible and taking advantage of timely events and news. Frequent and fun activities are generally more effective than long, time-consuming surveys. Involve key stakeholders from various departments and consider their needs as you develop a plan. Don’t be a bore.

Engagement 250

Engagement Entertainment Insights 2016 250

InMoment XI

JULY 13, 2022

Create the experience consumers expect by prioritizing improvements, drawn from their direct feedback. Alternatively, you could create a VIP ‘space’, where exclusive content and in-person events are offered. #5: For instance, if you provide companies with a virtual phone number , you might get complaints about it not working.

Net Promoter Score 368

Net Promoter Score Customer Retention NPS Social Media 368

ReviewTrackers

JULY 28, 2021

According to an IBM survey , only 43 percent of consumers trust the insurance industry. Consumers are looking for insurance providers not only to sell them a policy, but also to educate them on ways to protect their assets and most valuable possessions. People are not quick to trust insurance providers. Respond to reviews.

Social Media 175

Social Media Insurance Marketing 2007 175