InMoment XI

JUNE 13, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. Market Research Companies use text mining to analyze consumer opinions and market trends.

Social Media 195

Social Media Document Contact Center Insights 195

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Entertainment Contact Center 2019 51

ijgolding

SEPTEMBER 15, 2016

But, chatbots can log and store key data points, allowing businesses to personalise customers’ experiences and also improve their own consumer research. Our ethos is to offer a unique balance of 24/7/365 productivity and quality using in-house native-speaking multilingual staff delivering exceptional consumer experiences.

Innovation 0

Innovation Customer Experience Fashion 2006 0

Avaya

MAY 8, 2019

On any given day, contact center agents at C3i Solutions may field inquiries regarding sports drinks, tires, or pharmaceuticals, just to name a few. In an environment driven by a continuous improvement philosophy, C3i Solutions began exploring the market for new contact center innovations.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

Maru Group

MARCH 16, 2021

But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. Other sports are faring far worse.

Sports 52

Sports Innovation Events Social Media 52

NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. AT&T, HBO Max, Peacock, Hulu and Quibi offer ways for brands to reach more consumers.

Innovation 73

Innovation Brands Social Media Advertising 73

CSM Magazine

NOVEMBER 15, 2024

The right slogan resonates with both staff and consumers, setting the tone for a positive and fruitful relationship. Benefits of Effective Slogans: Memorability: A catchy slogan ensures that customers remember the brand long after an interaction Trust Building: Slogans that emphasize reliability and care can help foster trust among consumers.

Customer Service 52

Customer Service Social Media Culture Innovation 52

Alida

JANUARY 5, 2018

CMOs will turn this [year] into an opportunity to remould their organization to be customer obsessed, prioritizing talent that can conceptualize innovation and growth, and farming execution-oriented specialist work out to partners,” Michael Barnes, Forrester VP and research director, tells CMO. CX goes mobile.

2018 0

2018 Marketing Multi-Channel Advertising 0

Optimove

MARCH 20, 2025

Superapps, GenAI, and the Future of Customer Conversations | Josh Diner, Head of Product Marketing, Infobip With 9 out of 10 Gen Z consumers preferring chat over calls, businesses must evolve their engagement strategies. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets.

Connections 52

Connections Marketing 2025 Rewards Programs 52

BlueOcean

DECEMBER 13, 2022

Salesforce research says consumers like us belong to 4.3 According to Salesforce, almost three-quarters of consumers have chosen to switch brands at least once in the last 12 months, even when they belong to a loyalty program—and they’re doing it for access to better deals, better quality, or better customer service.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

BirdEye

MAY 17, 2023

Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation. Adidas Mission statement: “To be the best sports brand in the world.”

Innovation 98

Innovation Sports 2001 Customer Centricity 98

InMoment XI

SEPTEMBER 25, 2024

As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation. They turned to InMoment for a powerful NLP platform that could analyze and decode the jargon-filled language of professional sports.

Insights 195

Insights Social Media Net Promoter Score Events 195

ShepHyken

JULY 29, 2024

In this excellent article, Brittany covers how CX is an individual and team sport, how CX is a daily discipline, how team morale helps you win, and more. consumers who have interacted with them recently. Our CX research (sponsored by RingCentral ) found that 70% of US consumers prefer to talk on the phone.

Article 83

Article Customer Service 2024 Sports 83

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Events 98

Happy or Not

FEBRUARY 2, 2023

Sørensen, Operations and Business Development Manager at XXL Sports & Outdoor. I’m excited that we can now bring this unique innovation to market and help our customers with much deeper insights about their customers and visitors and what might be driving loyalty”. s ays Kenneth G. s ays Kenneth G. How does it work?

Connections 73

Connections Feedback Apparel Sports 73

Kustomer

APRIL 25, 2022

More so than ever before, consumers are invested in making conscious purchase decisions, thoroughly researching the product, and receiving above and beyond customer service. In fact, among surveyed consumers, Kustomer found that 79% believe customer service is extremely important in deciding where to shop.

E Commerce 89

E Commerce E-support Net Promoter Score Sports 89

Kayako

MARCH 21, 2022

83% of consumers expressed a need for some help on their online shopping journey. Consumers feel let down when the pre-sale marketing context differs from after the sale. Sports affiliations are one example. Innovative companies can turn this into a competitive advantage by screening applicants for valuable soft skills.

Customer Service 118

Customer Service Social Media 2010 Competitive Advantage 118

Retently

AUGUST 9, 2018

It Can Lead to Product/Service Improvement & Innovation. The vehicle was quite different from the existing high-performance sports cars the brand was known for. They surveyed tons of targeted customers about every single feature the new car could have to see how willing consumers were to pay for each.

Feedback 88

Feedback Insights CEM Net Promoter Score 88

C Space

JANUARY 18, 2021

In 2020, one of the macro-shifts we observed among consumers was that the essential became emotional and the emotional became essential. Coupled with an unpopular mid-pandemic price hike, we are beginning to see weak signals of discontent from consumers becoming more skeptical of the brand, even as they continue to use it.

Engagement 116

Engagement 2020 2021 Financial 116

Avaya

AUGUST 21, 2017

The sports fan experience—the way we consume and immerse ourselves in sports on site, at home, in a pub, pre-season, live, or in retrospect—is interwoven with digital tech. Sports fans are focused and engaged, with instant mobile access to info and entertainment. So, to survive, it’s important to know how to move fast.

Sports 50

Sports Entertainment Social Media Events 50

CSM Magazine

SEPTEMBER 6, 2019

A leading customer service provider has challenged businesses in the UK to change the way they think about customer interaction, amid rising levels of consumer dissatisfaction. Consumer brand Which? Sports Direct 54%. JD Sports 56%. The best and worst performers in the retail sector. WH Smith 50%. Homebase / Bunnings 53%.

Sports 53

Sports Poor Customer Service Brands Customers 53

BirdEye

OCTOBER 11, 2024

Businesses today face a dual challenge: shrinking consumer demand due to economic uncertainty and rising competition as brands battle harder for every dollar. These circumstances push consumers to be more selective, demanding higher standards of service and engagement. But there’s a solution.

Insights 52

Insights Social Media Metrics Demo 52

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand.

Virtual Agent 72

Virtual Agent Customer Service Average Handle Time Contact Center 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand.

Virtual Agent 72

Virtual Agent Customer Service Average Handle Time Contact Center 72

Peter Lavers

JULY 14, 2017

Just like most other sectors, sport has gone digital, omni-channel, real-time, and customer empowered. I wanted to consider the “so what” of it all from my perspective as a customer experience practitioner, evaluating what it means for us all as customers and consumers, and for other commercial sectors. Well, no, to be frank.

Customer Experience 65

Customer Experience Management Sports Innovation 65

Optimove

JUNE 4, 2024

Learn how Opti-X, Optimove’s personalization platform, helps brands transform user data into personalized, engaging experiences and builds deeper consumer trust. In fact, 60% of consumers are willing to share more data to receive personalized benefits and discounts. For more insights on how to benefit, contact us or request a demo.

Download 59

Download Sports User Experience Consumers 59

transcosmos Information Systems

AUGUST 17, 2017

The business landscape is ever-evolving with the newest innovations and technologies that influence consumer needs and demands. Yes, it seems like a costly and time-consuming effort for businesses, but it’s worth it. It has the customer’s best interests at the center of it all. Disney plays the omni-channel game so well.

Engagement 75

Engagement E Commerce Customer Experience Social Media 75

Kustomer

OCTOBER 22, 2020

While we all strive to deliver the best possible experience to our consumers, and use that as a differentiator, sometimes creating an effortless experience , versus “wowing” the customer, can drive just as much brand loyalty. What ESPN fans wanted during the pandemic, was to talk sports. We are fellow fans in the stands.

Sports 74

Sports 2021 2020 Loyalty 74

Influitive

APRIL 3, 2015

This yearning for authentic connections is not limited to consumers. Salesforce , named “ The World’s Most Innovative Company ” for 4 years running, has invested heavily in its “MVP program”. How are you welcoming them? Creating two-way conversations between them and your organization? Connecting with them on an emotional level?

B2B 63

B2B Loyalty Brands Sports 63

NetBase

MAY 7, 2020

To answer this, we must view consumer readiness through the lens of COVID-19 – and against the backdrop of how this is progressing in Europe. Knowing how to proceed and advertise in uncharted waters, brands need to be prepared for the unpredictable as consumers have grown selective during this self-isolation. In the U.S.,

Retail 71

Retail Consumers Social Media Government 71

Gravy Analytics

AUGUST 12, 2019

The campaign – which kicks off with a spot entitled “Hello Light” – refocuses the Volkswagen brand on people, innovation, and the betterment of society. Location analytics provide deep insight into consumer interests and habits: discover which customers are pet lovers, new parents, sports fans, and more.

Sports 61

Sports Advertising Events 2020 61

PK

MAY 12, 2020

Having a robust digital presence is unquestionably critical for any consumer brand. As digital technology continues to evolve at a rapid pace, consumer expectations of brands’ digital experiences evolve along with it. In short, mobile empowers brands to engage customers in new ways. million active users each week.

Loyalty 52

Loyalty Loyalty Programs Apparel Rewards Programs 52

CSM Magazine

DECEMBER 19, 2019

Doing so away from the traditional car showroom is effective, seeking out consumers where they are naturally found. There are ways of doing this that are already established such as: Consumer Events. You can also meet motoring legends and celebrities and try out the latest tech innovations. Goodwood Festival of Speed.

Automotive 52

Automotive Events Advertising Transportation 52

Optimove

JULY 29, 2024

This is an overview of how Sisal, an Italian company specializing in lottery, casino, and sports betting, managed its evolution. This ongoing optimization ensures your marketing efforts stay aligned with evolving customer needs and market dynamics, fostering sustained innovation and growth.

Marketing 52

Marketing Customer Experience Workshop Sports 52

Avaya

NOVEMBER 2, 2017

Our successes include sports arenas such as Avaya Stadium. Our direct research with contact center executives shows 76% of consumers expect agents to know their contact details, product information, and service history when they request assisted service. Enterprises know they have to continue to innovate.

Customer Experience 57

Customer Experience Contact Center Sports Social Media 57

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Events 52

Inbenta

JUNE 30, 2021

It serves as a platform to buy and sell tickets to different events like sports matches, music concerts and theater plays, among other activities. . Being a leader in the industry, Benefit works to provide the best customer service possible, no matter the channel the consumer uses. It can redirect traffic to a human agent.

Insurance 105

Insurance Airlines Travel Healthcare 105