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US Consumers Rate eGain Clients at the Very Top in CX, Yet Again!

eGain Blogs

These are not subjective awards—they are based on quantitative data gathered from tens of thousands of consumers on the customer service experiences of leading brands. The post US Consumers Rate eGain Clients at the Very Top in CX, Yet Again! Just like in previous years, eGain clients came out on top! Forrester CX rankings.

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The Loyalty Debate, in Association with Loyalty Magazine

Currency Alliance

These, and other important questions, were subject of a debate held recently at the Visa Innovation Center in London, and Convened by Annich McIntosh of Loyalty Magazine. Annich McIntosh, Editor, Loyalty Magazine. Annich Mackintosh, Editor & CEO of Loyalty Magazine. Click here to visit Loyalty Magazine. Iain Pringle.

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Top 5 Customer Service & CX Articles for Week of September 2, 2024

ShepHyken

Helping Companies & Organizations Create an Amazing Customer-Focused Culture by CXO Magazine This week, we’re starting the Top Five roundup with a Bonus article. Actually, it’s more than an article, it’s an entire magazine devoted to CX. And I’m very proud that that CXO Magazine honored me with a cover story.

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Consumer Behavior & COVID Adjustments in Convenience Stores

IntouchInsight

In addition to crowning the winner of this year's Intouch Insight-CSP Magazine Customer Experience Award - spoiler alert, it was Lone Star Food Stores - Cameron shared insights from Intouch's bi-annual Changes in Consumer Habits reports as well as the evaluation of eleven convenience store chains considered for the award.

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Breaking down the walls: Loyalty Magazine Awards 2019

Currency Alliance

This was my second year on the judging panel at the Loyalty Magazine Awards. What is great about The Loyalty Magazine Awards is the willingness to share why each brand won their award or received special recognition – which allows us, as practitioners, to learn, and not just enjoy the gin fizz. This is a huge problem for the consumer.

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Innovators break the mould, at the 2020 Loyalty Magazine Awards

Currency Alliance

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Another is that it disrupts the speculation regarding the preferences of younger consumers. Almost every consumer today has an appetite for sustainability and sustainable brands.

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Top 5 Customer Service & CX Articles for Week of June 17, 2024

ShepHyken

The Secret to Dealing With Awkward Customers by Call Centre Helper Magazine (Call Centre Helper Magazine) From repeatedly sending back products and making apparently unwarranted complaints, to demanding something over and above your offer… Not to mention taking up too much of your agents’ time!

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