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Exploring the Impact of COVID-19 on Customer Behavior

BlueOcean

What do mattress sales, wildlife populations, and peak customer service times all have in common? Mattress sales have skyrocketed thanks to people spending more time at home—and discovering new sleep challenges as a result of the pandemic. As we mentioned, this led to a surprising increase in mattress sales.

Tourism 156
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3 Industries That Need Multilingual Call Centers

Magellan Solutions

Open to businesses of every scale, telephone translation services are more than entertaining queries and making a sale in a different language – it’s effectively opening lines of communication to a different level, in a way that legitimately proves your customers’ importance to you and your business. Tourism Industry.

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Demand Shock

C Space

This is not only hard to manage and bad for sales – as the photos of empty shelves in supermarkets and online recipes for DIY hand sanitizer are starting to show. With global flight sales predicted to be down $63bn, one unexpected effect has been to ignite public debate around so called “ghost flights” and climate change.

Tourism 59
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5 Mixed Reality Trends for the Future

CSM Magazine

Prices will continue to drop, expanding access to even more consumers, while processing power and battery life will increase. Two industries in particular, real estate and tourism, are effectively utilizing this technology. Explore properties for sale anywhere in the world without physically traveling there. Real Estate.

Tourism 52
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Are Happy Agents the Secret to Happy Customers?

CSM Magazine

And with referrals being “the most credible form of advertising,”— 83% of consumers say they act on the advice of their friends and family—a happy customer can be an invaluable acquisition tool. In fact, keeping your sales team happy can boost sales by up to 37%.

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Executive Dashboards: Industry Insights & Decision Support

SurveySparrow

However, dealing with raw data is time-consuming and labor-intensive. Online and In-Store Sales Comparison: Compare sales performance between online and physical retail channels. Employee Performance: Evaluate the performance of sales associates and customer service staff to ensure a positive customer experience.

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7 Industries That Need To Outsource Customer Services in 2021

Magellan Solutions

Travel and Tourism. So, in what way does customer care outsourcing companies and BPOs help the Travel and Tourism industry ? Anyway, insurance BPOs assist companies in collecting premiums, expanding policyholder services, processing claims and tracking down prospects to make sales. New Home Sales and Marketing Management.

2021 52